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Neptune Pwani Beach Resort & Spa

Certificate of Excellence
P.O. Box 3400, Pwani Mchangani 3400, Tanzania
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Neptune Pwani Beach Resort & Spa
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Neptune Pwani Beach Resort & Spa
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563 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hollywood, Florida
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort is about a 45-minute drive from Zanzibar Airport. We recommend that you arrange transportation before you go. We were impressed by the design of this resort which gave us a feeling of Africa immediately upon arrival. The room was large and comfortable; however the AC was not working properly in our room for two of the three nights... More 

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NEPTUNE H, Director of Sales at Neptune Pwani Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I visited Neptune a second time with my family within the last three months. The staffs and the management including the General Manager was very supportive and the services are excellent. The Food is good at the main restaurant and very good at Indian restaurant. There is a lot to do there with the bars and water sports facilities etc.... More 

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Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Fantastic romantic breakaway and ideal for a 30th wedding anniversary.Fantastic view from the room over the pool and ocean. Full board meals were very good. Spa treatments is a must. We will definitely visit again!

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Crailsheim, Germany
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I've came back last week from my awesome holiday! It was amazing! We got to the hotel to find out it was overbooked and we have to stay for 2 nights in another hotel. It wasn't bad thing at all. The other hotel was very good as well. We came back after 2 nights, our room has been upgraded, we... More 

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Sint-Gillis-bij-Dendermonde, Belgium
Level Contributor
1 review
5 of 5 stars Reviewed 5 weeks ago

It is as beautiful as on the pictures. The location is perfect. Most importantly the people are really nice. If you learn a few words in Swahili like hello (Jambo) and thank you (Asante sana) they answer you back with a big smile. Be open to new experiences and you will have the time of your life. Don't just lay... More 

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 27, 2015

My review will be a review of the previous bad reviews and where they went wrong I mainly picked this hotel due to the complaints about wifi.... i did not want to be surrounded by people on their phones skyping or it constantly going off. You do not go to a beach villa all inclusive hotel on a remote island... More 

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Kingston-upon-hull, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 17, 2015

My Wife and I stayed here with two other couples who were were travelling with for a relaxing chill out at the end of our travels and it was well worth it. The hotel is stunning, loved all the lodges, it was a beautiful place to walk around and stay as the beach was right on the front, even though... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 20, 2015

We Had stayed at Neptune during easter and its an amazing place...esp the swimming pool and the staff...always smiling ..always ready to serve you...Worth staying there...wish we cld have stayed longer...The only thing i would suggest Is there shld alwayz be a lifeguard on duty...so tht mothers like me with small children can enjoy bfast lunch and dinner without worrying...otherwise... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 4, 2015

Came from stone town to see a friend's band play. They wouldn't let me in the gate! For dinner or even a drink at the bar - Mr allock acted like I was trying to stay overnight at the hotel without paying yet I already have a hotel booked at Pongwe spa resort. It seemed not only was this rude... More 

Was this review helpful? Yes 3
Neptune H, Director of Sales at Neptune Pwani Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. However,... More 

Hastings, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 3, 2015

What a wonderful place to stay. The gardens and buildings are beautiful. We stayed there for a week after going on safari in Kenya, what a beautiful place to unwind in. The staff were very friendly and helpful. John in particular looked after as at lunch and diner. Nothing was too much for him and he made us feel very... More 

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