The front of the hotel has a lovely view over the loch. We signed up for a 3 night deal at one of the shows in October 2012. Then when we booked in January 2013 we asked for ground floor twin room with a shower, not a bath, due to mobility difficulties. Being a deal we did not expect the... More

We travelled with 2 friends to share and few days by Loch Awe, stunning location and even the sun was shinning. From the moment we entered the hotel our stay was a challenge, the rooms were not ready and we were asked to wait. We went into the conservatory to get a sandwich and a drink - not very clean... More

I booked a one night stay at the Lodges through a GroupOn deal and paid £35 to upgrade to a larger lodge. I made my booking on 11th February 2013 to stay on 25th May 2013. However, when I contacted the staff to confirm the check in times, it became apparent that they had made a mistake and had cancelled... More

Visited this hotel with a groupon voucher and was very disappointed with both the accommodation and the service. We arrived a few hours early and when we eventually got a response to ringing the bell at the reception. We were told that we wouldn't be able to get into our accommodation, a 3bedroom lodge, until the book in time stated... More

I was very nervous about coming to stay here as I had read the reviews on Trip Advisor so I had prepared myself for the worst. We had booked a double room with Loch View, but on arrival we had been upgraded to a Loch View apartment. It was lovely - lots of space and the view was great from... More

Hotel dated dirty ,staff have no customer care skills. My steak was so tough I couldn't cut it when I told waiter he said sorry but didn't do anything about it. Room was falling apart can't believe still advertising on groupon writing this so hopefully anyone reading this will not book and be spared the ordeal of staying in this... More

We have purchased one of these vouchers but after reading the comments we are very wary,but thought we would ring up to book any way.Some eventually answered the phone & when we said we would like to book 3 nights they told us to ring again when someone who was able to take bookings was there & they promtly put... More

Having been swayed by the sales team we booked 3 nights at the Portsonachan and have regretted it ever since. We should have taken advice from tripadvisor before spending hard earned money on this dump. This place must surely rate as the WORST hotel on the planet and second to none. There is no investment evident as place is dirty... More

We bought a voucher at the Taste of Christmas show. Even before we arrived we had had problems with the booking as first they had no record of us and secondly even thought it stated clearly on our voucher that loch view rooms would be £25 extra, they were determined to charge us £37.50. Certainly the room left much to... More