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All 8 Llanelli hotels

BEST WESTERN Diplomat Hotel

3.0 of 5 Hotel   |   Aelybryn, Llanelli SA15 3PJ, Wales
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Ranked #6 of 8 hotels in Llanelli
Certificate of Excellence 2014
A recent review
  • Overview
  • Reviews (211)
  • Photos (54)
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211 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Russian first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

I have stayed here a few times as I frequently work nearby. Lovely hotel but very hit and miss with service. Sometimes it's very poor and there staff dont seem to care. I have even had someone walk into my room one evening and when I mentioned it to reception the said oh that shouldn't have happened but none less... More

Was this review helpful? Yes 1
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed July 29, 2014

Lovely location nice hotel poor service had to wait over an hour for food wanted a swim the next day reception told us it was open from 6.30 am got there at 8 still not open the reception said must have been busy night before that was it . Really nosy not a party pooper but had to complain in... More

Was this review helpful? Yes 1
diplomathotelwales, Owner at BEST WESTERN Diplomat Hotel, responded to this review

sincere apologies for your unpleasant stay as a gesture of good will if you wish to stay in the future i would be happy to give you at a discounted rate yours faithfully, reservations department More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 29, 2014

Myself and three friends stayed for a night which was part of a package. We had two twin rooms,a tribute night,a meal and a welsh breakfast prior to leaving all for £60. The hotel on arrival looked pretty impressive and we were not disappointed. The rooms were great ,food good but the staff were really really friendly ,nothing was too... More

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Basingstoke, United Kingdom
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 28, 2014

Stayed here overnight on 20th June, lovely large room and en suite, but room very hot as no air conditioning. No view due to location but we were aware of this before booking. Good food, friendly, helpful staff. Nice spa attached but the swimming pool water was a tad cold!

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Newcastle Upon Tyne, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2014

The staff were very friendly and helpful, giving advice about local attractions. The rooms were large and well decorated with a modern appearance. The hotel is set in the middle of housing so there isn't really much of a view.

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
South Wales
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 22, 2014

Stayed here Sat(21) with friends for a hen night. Can't fault anything from start to finish. Booking was easy and quickly dealt with by a very polite and friendly young man I think was Gavin who hasnt been there long. Check in was swift and we quickly had the keys to our rooms which were at the front of the... More

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Eastbourne, United Kingdom
1 review
4 of 5 stars Reviewed June 16, 2014

Stayed in the hotel for two nights 13-6-14 / 14-6-14. Staff very friendly and helpful. Restaurant excellent. Service top notch. Pool and associated area excellent. Food very good and delicious. Particularly of note was the catering for my aunts birthday, which was the reason for our visit. A thoroughly enjoyable weekend

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Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 1, 2014

Just returned as part of a party of 38 to the Diplomat. From the moment we arrived every member of staff we came across was helpful and friendly. Our room was large with very comfy beds. Nothing was too much much trouble for the staff in the dining room. Every meal was served piping hot and tasted delicious. It is... More

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Stockport, United Kingdom
1 review
5 of 5 stars Reviewed June 1, 2014

I have just come back from an organised group party singing holiday at this hotel. I have to say it has been an absolute joy to stay here. From the moment all 39 of us arrived en masse!!....nothing was too much trouble....My room was beautiful (a single room) but clearly a big twin bedroom so lots of space!!.....very clean too.... More

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Fareham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed May 28, 2014

A wonderful hotel with wonderful staff, nothing was too much trouble. It appeared, that from the time we arrived, till the time we departed, everyone had a smile on their face. The food was superb and even the odd quirky request to the chef was met with a cheery "no problem sir"

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Additional Information about BEST WESTERN Diplomat Hotel

Address: Aelybryn, Llanelli SA15 3PJ, Wales
Phone Number:
Location: United Kingdom > Wales > Carmarthenshire > Llanelli
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Diplomat Hotel 3*
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Also Known As:
Best Western Llanelli
Llanelli Best Western
BEST WESTERN Diplomat Hotel Llanelli, Wales

54 photos of this hotel

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View from room (3)
Room/suite (10)
Pool/beach area (2)
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Dining (2)
Other (4)

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Room/suite (7)
Dining (3)
Pool/beach area (4)
Hotel & grounds (11)
Other (7)
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Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
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  • Can tickets for local attractions be purchased at the front desk?
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  • At what time does the pool open each day?

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