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Saltburn Bank, Saltburn-by-the-Sea TS12 1HH, England
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The Spa Hotel
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Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Yellowjo Rugby, England, United Kingdom
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143 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Italian first
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English first
Rugby, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We wanted to eat out on the last evening of our holiday and chose The Spa Hotel, as it was near our holiday let and we'd had a great meal there a couple of years ago. However, it appears to have changed hands. The service was poor, even though there were only five tables occupied and the décor far too... More

Was this review helpful? Yes 1
Spa47, Owner at The Spa Hotel, responded to this review

Thanks for your review; we'll take your comments on board. It's always a great surprise to hear negative comments from a returning customer as the change and hugely raised standards in our kitchens have been so tangible and widely commented on. Our hotel changed hands two years ago and a key priority was to dramatically transform the quality of ingredients... More

Durham, United Kingdom
4 reviews 4 reviews
4 of 5 stars Reviewed 5 days ago NEW

Stayed overnight to attend a family wedding in July. Lovely hotel ideal room for a family, plenty of space and comfortable. The only let down was breakfast. Nice once we got it but there were only 2 staff serving and we were told the hotel was fully booked so expected more staff to be on duty. You couldn't even help... More

Was this review helpful? Yes 1
Spa47, Owner at The Spa Hotel, responded to this review

Thanks for your review, we're pleased that you enjoyed your stay. Once in a while, particularly after weddings and late night evening functions, our breakfast staff get a bit "hit" which in our terms means that everybody comes down at the same time. Our staff could have been extremely quiet for 2 hours before and suddenly 50-55 people come for... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We booked the spa for our wedding day reception. All I can say from the second we pulled up in the wedding car they made us feel so welcome. The room was decorated to just how I wanted it the food was out standing when we broke out of the room so they could get it ready for the evening... More

Was this review helpful? Yes 1
Spa47, Owner at The Spa Hotel, responded to this review

Thank you and huge congratulations again. What a wonderful day! You looked stunning and your wedding party lent a really happy vibe to the entire day; thank you for being such a lovely group. We really appreciate your kind words as new owners too..It's an uphill challenge but we love what we're achieving at the hotel and seeing returning, happy... More

Liverpool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Having stayed at The Spa several years ago, when it was grubby and run down, I got a nice surprise this time, as it has been refurbished ( work still ongoing). The folk festival weekend is such a busy time for the staff, but they tried so hard to please and were really polite and helpful. The food has improved... More

Was this review helpful? Yes
Spa47, Owner at The Spa Hotel, responded to this review

Thank you for your very kind review. We're delighted that you've returned and seen the difference~we look forward to your visit next year. Maybe book in next year for an Amber Rooms treatment too? Lovely way to relax. Best wishes and thanks again, Cathy Kelly More

Manchester, United Kingdom
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We stayed in one of The Spa Hotel's dog-friendly rooms for two nights. Staff: Extremely friendly and helpful. Location: Very handy for the beach and lovely views. Food: Good, though quite limited - would love to see more variety and a few lighter options (and later service times in the evenings). Dogs allowed in the snug only, which is totally... More

Was this review helpful? Yes
Spa47, Owner at The Spa Hotel, responded to this review

Thank you for your kind review. We're glad you had a good stay and appreciate the areas you've mentioned; they're all on our hit list! The strong sunlight and conservatory glass ceiling is an area that we're hoping to tackle this year. We hope you come again and rest assured that all those points are ones which we are aware... More

Nottinghamshire, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Me and my fiance stayed at this hotel as we had a wedding nearby. It was fantastic and very well priced. We were greeted by the female receptionist who could not do enough for us and was very helpful. The rooms were very clean, comfortable and decorated beautifully. The food was fantastic and very cheap. We had a sandwhich with... More

Was this review helpful? Yes 2
Spa47, Owner at The Spa Hotel, responded to this review

Thank you for staying with us and your kind review. Our lovely receptionist, Gwen, will be delighted and we agree~she's brilliant. Thank you for mentioning our food prices too. Expectations on food prices vary greatly from one to another but we're pleased that the overall majority of our guests know that our Chefs give good value for money and really... More

Milton Abbas, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel was everything we'd hoped for, lovely food, beautiful views and very friendly staff. Would definitly recommend to every-one. Newly refurbished rooms for beauty treatments. Also a function room with entertainment on some weekends.

Was this review helpful? Yes
Spa47, Owner at The Spa Hotel, responded to this review

Thank you for your really lovely review. We're so glad you got to try out The Amber Rooms. we've started running special offers for residents on our Decléor facials and aromatherapy massage so do come back and be pampered one day! We're delighted you enjoyed your stay; thanks for sharing your experience. Best wishes, Cathy Kelly More

3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 29, 2014 via mobile

Just returned from a two night stay here on sat 26 th/ sun 27 th july for our wedding. It was amazing. We stayed in room 31 bridal suite, beautifully decorated with the newly opened amber beauty rooms right across the corridor... perfect. The hotel is fresh and clean and the staff work so hard to make you happy. We... More

Was this review helpful? Yes
Spa47, Owner at The Spa Hotel, responded to this review

Dear Sarah and Mark, Thank you for your lovely review and for being such a gorgeous wedding party! We are so pleased you had a wonderful time and we hope to see you again and again. We're also delighted that you got a chance to enjoy a visit to The Amber Rooms. We're offering lots of resident special offers now... More

Saltburn-by-the-Sea, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

I held my retirement party in the Function Room of the Spa Hotel on Friday 18 July 2014. A good venue as the room holds at least 100 people and has its own bar & toilet facility so a private function is self contained. The staff I dealt with were all very pleasant, helpful and co-operative. The hotel provided a... More

Was this review helpful? Yes 1
Spa47, Owner at The Spa Hotel, responded to this review

Thank you very much. we're so pleased that you had a good party and that everybody felt well catered for. We're always happy to make manage dietary requirements and we're pleased that your guests felt well looked after. Thank you for your review and enjoy your retirement! Best wishes, Cathy Kelly More

Wakefield, United Kingdom
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 21, 2014

We returned to the Spa for an overnight stay, after 4 years of not being able to get away, and what a difference, the hotel is having a makeover/refurbishment and it is looking less tired. It was brilliant to go back and the service we cannot fault, staff friendly and very professional. There was a wedding on but still nothing... More

Was this review helpful? Yes
Spa47, Owner at The Spa Hotel, responded to this review

Thanks for your lovely review. As a returning guest, we really appreciate your comments. In the last 2 years, we know that we've thrown everything into developing what was an extremely tired and run down building...from carpets to menus; everything needed improving. It's a challenge and we're getting there and will keep going until things are spot on. Our staff... More

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Additional Information about The Spa Hotel

Address: Saltburn Bank, Saltburn-by-the-Sea TS12 1HH, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Saltburn-by-the-Sea
Price Range (Based on Average Rates): $$
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Also Known As:
The Hotel Saltburn-By-The-Sea
The Spa Hotel Saltburn-By-The-Sea, North Yorkshire

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View from room (1)
Dining (5)
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Hotel & grounds (14)
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Dining (3)
View from room (2)
Other (1)
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Official Description (provided by the hotel)
Situated in the beautiful Victorian town of Saltburn by the sea, the Spa Hotel offers breathtaking panoramic views of Hunt Cliff, the North Sea and the beautiful surrounding countryside of North Yorkshire. With 27 comfortable hotel rooms; each with its own en-suite facilities including bathtub and overhead shower, you are sure to have relaxing stay at the spa hotel. Take in the atmosphere of Saltburn with a refreshing drink from our fine selection of Wine and Real Ales, menus are also available both lunchtime and evenings. Enjoy the magnificent views while you dine from our bright conservatory restaurant. With outstanding natural beauty on our doorstep, you are sure to follow the path from our hotel directly into the valley of some 90-acres of woodland to the rear of the hotel. Take in the award winning Italian gardens as you stroll by the natural stream running through the wooded valley, or catch Saltburn's miniature railway from the beach throughout the Valley Gardens. The Victorian resort of Saltburn-by-the-sea still lives on today, with Britain's oldest water-based cliff lift still in operation. The Saltburn cliff lift transports passengers up and down the 120ft embankment to the sea front, Saltburn's famous Victorian Pier and town centre. Saltburn retains all of the charm and elegance of its heyday as a thriving Victorian Resort. The Smugglers Heritage Centre details the history of the once prospering smuggler trade along this beautiful coastline. August sees the annual International Folk Festival welcoming visitors from around the world to celebrate in music, dance and song. "If you are considering visiting at this time of year please book early to avoid disappointment". The Spa Hotel situated within the historic county of North Yorkshire allows for easy exploration of everything the north of England has to offer. A short drive takes you into the peace and tranquility of the North Yorkshire Moors National Park; famous for its beautiful scenery, wildlife and ambient walks. The North Yorkshire Moors has much to offer and can be enjoyed on foot or through a nostalgic steam train journey from Grosmont to Pickering through unspoiled countryside. "Most recently made famous for the well known television series "Heartbeat"." To the East of the hotel lies the historic towns of Staithes and Whitby, notorious for their Captain Cook connections, both within 20 miles drive. Visit the Captain Cook birthplace museum in the Industrial revolutions heartland of Middlesbrough. To the west of the hotel lies the coastal fishing town of Redcar, home to the world's oldest lifeboat, Enjoy an exciting day at the horse races at Redcar's Racecourse or stroll along the beachfront promenade recently the setting of the Oscar winning "Atonement film" starring Keira Knightley. Further afield from the hotel, Just outside Middlesbrough, Teesside Retail and Leisure Complex boasts a multi screen cinema, bowling arena, casino, bars, nightclubs and eateries. There is all this and so much more within close proximity to the hotel; our friendly staff are always on hand to help recommend the best sites no matter what your taste. ... more   less 
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