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Diani Reef Beach Resort & Spa

Diani Beach Road, Diani Beach, Ukunda, Kenya
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Diani Reef Beach Resort & Spa
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Ranked #18 of 32 Hotels in Diani Beach
A recent review
4 of 5 stars Reviewed December 18, 2014
Shiks K Nairobi
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587 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Diani Reef Beach Resort & Spa
See the most recent reviews
Nairobi
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 18, 2014

Visited Diani reef, late November on holiday with my family. I had an exceptional stay. In addition to the great facility and beauty, the hotel and staff welcome was exceptional. they were always around but not in our faces turned up just when needed. The staff anticipated our every move and need, while on the beach, as we walked along... More 

Was this review helpful? Yes 1
DRBRS, Front Office Manager at Diani Reef Beach Resort & Spa, responded to this review

Dear Shiks K. We thank you for your very positive feedback about your stay with your family in Diani reef beach resort & Spa. We are encouraged to hear that you enjoyed your holiday and that our team gave good service to you. We wish you well and welcome you and your family back to the resort and enjoy even... More 

London, United Kingdom
Top Contributor
60 reviews 60 reviews
48 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed December 14, 2014 via mobile

Stayed 2 nights for a Cyberoam 2014 partners meet with 60 partners from East Africa. Well arranged. Conference and events well organised. One day dhow trip to wasini island. Excellent trip with snorkeling. Missed the dolphins. Food at Dino reef is average. No wow factor. Had a good executive rooms. Many colleagues complained about air conditioning not fully functioning. Service... More 

Was this review helpful? Yes
DRBRS, Front Office Manager at Diani Reef Beach Resort & Spa, responded to this review

Dear AGM-MARTZ, We would like to thank you for taking your time to write this feedback. We are happy to know that we met your expectations in terms of Front desk services and conference. Thank you also for letting us know that some of your colleagues were not satisfied with the level of Air conditioning cooling, we shall work towards... More 

Nairobi, Kenya
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 2, 2014

My wife and I arrived to a bit of a cold reception from the staff. On being taken to our room, we found our welcome snack had been consumed, and banana peels left on the table. The porter was least concerned when we requested him to address the issue. They eventually did after some time. The room had a musty... More 

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DRBRS, Front Office Manager at Diani Reef Beach Resort & Spa, responded to this review

Dear Kenn B, We appreciate your comments on your stay experience, we apologise for the unsatisfying check in, room and dining experience. We thank you for commending us on our good swimming pool and good beach front. We are putting every effort to make sure our esteemed guests have the best services. Allow us to serve you another time and... More 

Coventry, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 23, 2014

Had another fantastic stay for 2 weeks in November. The staff can't do enough for you, the location is great and the pool is kept beautifully clean. Unfortunately during our stay the hotel was seriously under-occupied so come on, get yourselves to Diani Reef - there's no Ebola and no terrorism in the tourist areas. It's 100% safe, I promise.... More 

Was this review helpful? Yes
DRBRS, Front Office Manager at Diani Reef Beach Resort & Spa, responded to this review

Dear CoventryJennys, We are extremely happy to hear that you had a fantastic stay with us. We thank you for appreciating the services offered, our location and our pool. This goes a long way in encouraging us to strive to give excellent service to our guests. Thank you so much for being our Ambassador on this platform, we are looking... More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed November 16, 2014

everyone ought to travel to Diani. spectacular!! from good food which will leave you licking your fingers!!! ambiance environment!! clean sandy beach, warm swimming pool...clean and spacious rooms!!! the touch of African print int he bar area, wow!!

Was this review helpful? Yes
DRBRS, Front Office Manager at Diani Reef Beach Resort & Spa, responded to this review

Dear PenelopeDiaz2014, We appreciate your feedback on the ‘Wow!!’ experience you had in our Resort and the excellent food and service offered. We will be delighted to welcome you back in the Resort for another memorable experience. Management More 

Latvia
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 10, 2014

All - facilities, staff and food was excellent. The best location and hotel area make our holiday like in paradise. Staff was friendly and there are many actions like pool volley and snooker performed together with staff peoples. The dinner next to pool after coctails was soooo romantic! The environment with "wild" animals make us feel like in the safari... More 

Was this review helpful? Yes
DRBRS, Front Office Manager at Diani Reef Beach Resort & Spa, responded to this review

Dear es99 Thank you for you positive feedback on our facility, staff and services. We are happy to know that you enjoyed our poolside dining theme. We are looking forward to welcoming you back in the resort in the near future. Management More 

Edinburgh
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 4, 2014

We had visited Diani Reef twice before and were looking forward to our return visit. The first thing we noticed was how few tourists there were, not just in this hotel but throughout this whole region. This was a shame as some of the staff were losing their jobs and there was less of a holiday atmosphere than on our... More 

Was this review helpful? Yes 2
Nairobi, Kenya
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 27, 2014

I took my new bride to this hotel for our honeymoon! The good!:-The hotel structure is beautiful..the ambiance at the lounges is great. The walk ways with the fish in the pools...relaxing!Even the service staff...most were quite hospitable. The bad:-Even though there were barely any visitors, management insisted that we had to dress formally for dinner!! Moreso, they didn't offer... More 

Was this review helpful? Yes 5
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review

Dear Sir, First of all let me thank you that you took the time to write this review. We do appreciate that you enjoyed the facilities of the resort and at the same time regret your comment on the dress code, there is no formal dress code but casual smart with no shorts or slippers for dinner which is an... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 8, 2014 via mobile

We stayed at this hotel from 29 December to 2 January 2014. The hotel lobby is beautiful but that is just where the beauty ends, the rooms are musty, linen is old, not enough beach towels, staff kept promising to bring us towels but never did, the New Year's Eve dinner was grossly expensive, the least they could have done... More 

Was this review helpful? Yes
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 1, 2014

Excellent place for family. Good environment, food, hotel rooms and outdoor activities all exceptional. It also has its own beach where you can feel comfortable and security is also exceptional. They also have different themes and dinner setting which provide good entertainment for the family and friends. And they also have their own night club within the hotel if you... More 

Was this review helpful? Yes 1
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