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Papillon Lagoon Reef

Travelers' Choice award winner
Diani Beach, Diani Beach, Ukunda, Kenya
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1 room 1 guest
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Papillon Lagoon Reef
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476 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
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    (476)
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    (112)
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London, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 30, 2015

My family and I have been visiting this hotel since 2003 - some people visiting slightly before. It's an all inclusive gem with steps that lead right onto Diani beach. The all inclusive food has never disappointed us in the 10+years we have been visiting, the quality of the rooms has only improved. This hotel is perfect for European and... More 

Was this review helpful? Yes 1
Hastings, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 1, 2015

Memories of the pool (and swim up bar) help get this hotel a better rating than I was going to give it. The rooms are very average and not attractive, but it's a beautiful place. It's all inclusive, but don't expect too much from the drinks - the beer was not nice, the wine was awful, and the spirits are... More 

Was this review helpful? Yes 2
Ian T, Manager at Papillon Lagoon Reef, responded to this review

Many thanks for taking your time to write the feedback on your holiday with us. We are happy to note that you found Papillon to be a beautiful place but sincerely apologize for the problems you encountered. The hotel is closed from 11/4/15 to 30/6/15 for refurbishment and our staffs are going through more training in order to have friendly... More 

Bangladesh but not Bangladeshi
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 9, 2015

Have just had a delightful break at Papillion. This is a lovely property on a superb beach. The majority of staff do a great job. This is Africa and you are bound to get some-one with the sulks and many who move extremely slowly. Food: Breakfast was good. The other meals could have been more interesting and more tasty but……..a... More 

Was this review helpful? Yes 2
somerset
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed February 6, 2015

This was our 2nd holiday at The Papillon within 12 months staying from the 7th to 21 January. At first we had problems arrangeing this holiday due to the FCO (Foreign and Commonwealth Office) reports of Mombasa being out of bounds. Thankfully Travelbag came to the rescue with hotel booking and we booked our own flights avoiding Mombasa. We used... More 

Was this review helpful? Yes 3
Riga, Latvia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 19, 2015

I have visited Papillion Lagoon Reef long time ago, on November 2013, but I still remember this place as one of the best I have been to! Me and my husband where spending honeymoon there. All the positive things: - nice, welcoming, professional... Just the best staff! - attractive animation team - very warm and nice atmosphere - a lot... More 

Was this review helpful? Yes 2
Pinner, London
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed January 10, 2015

I visited the hotel 2 years ago and despite a few issues then which I had mentioned in my review on tripadvisor on January of 2013, I decided to return to the hotel with the same group as we generally had a good time back then. I was hoping things would have improved considerably from last time however to my... More 

Was this review helpful? Yes 4
Ian T, Manager at Papillon Lagoon Reef, responded to this review

Thank you for choosing to stay at Papillon and taking your time to write a review of your holiday. We are glad that you found several parts of the hotel to be satisfactory. We are introducing vegetarian soups to be served on the three nights when we have seafood/meat/chicken soups whenever we have vegetarian guests. We are sorry for the... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 2, 2015 via mobile

This was our 2nd stay at this hotel and we were very disappointed. The AIr Conditioning was on a timer and off during the day. Too many Mosquitos in the room and also in the communal areas that indicated poor housekeeping. On one occasion our request for insecticide was met with 'we don't have any'! Kenyan tourist hotels are renowned... More 

Was this review helpful? Yes 3
Ian T, General Manager at Papillon Lagoon Reef, responded to this review

Many thanks for taking your time to post your review as your comments are very important in ensuring that we maintain an excellent level of hospitality. Due to environmental reasons, our AC units run on timers from 5pm to 9am being the most convenient time in the room. If left to run throughout, causes dampness in the room and mould... More 

Plymouth, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 23, 2014

well this was my second visit this year and standards remain the same...beautiful place with very friendly staff...the manager aloice very nice guy and will always have a chat if you encounter any problems......THERE IS NO EBOLA IN EAST AFRICA....be nice for English holiday makers to return.....Papillion we love you

Was this review helpful? Yes 5
Crewe, United Kingdom
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 15, 2014 via mobile

Wow, breathtaking location. Amazing staff, brilliant pool. Stunning sea. Scuba diving here is unbelievable. Looky Looky men on the beach can be a pain at the start of the week but once they understand you are not going to buy ( don't, cause once you do, you are done for) they leave you alone. The snorkelling from the beach is... More 

Was this review helpful? Yes 4
grimsby
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 10, 2014

stayed here yet again.17th time. 22nd sept for 15 nts. found hotel better than ever, a lovely relaxed flow + .clean , good selection buffet food. Aloice the manager and staff are doing a great job.The waiters Elijah , Patrick Johnson etc, ,bar staff Rafael , Fred ,room boys are very professional. beautiful setting directly on white sandy beach, gardens... More 

Was this review helpful? Yes 2
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