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Papillon Lagoon Reef

Diani Beach, Diani Beach, Ukunda, Kenya
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Papillon Lagoon Reef
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495 Reviews from our TripAdvisor Community

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Nairobi, Kenya
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed November 28, 2015

This is the 3rd time we have stayed here, we were looking forward for a nice break away from Nairobi, during the Pope's visit. This all inclusive resort is on the nicest beach on the East Coast of Africa, Diana Beach, it has a great swimming pool, but it does not cater for the local tourist. It is totally geared... More 

Helpful?
Thank Jaapv2
Ian T, Manager at Papillon Lagoon Reef, responded to this review

Many thanks for taking your time to write a review - quite important to us in ensuring we maintain an excellent level of hospitality. We provide a varied menu of international and local cuisine endeavouring to please a wide range of tastes, keeping in line with our star rating which many guests appeciate as good. A lot of local tourists... More 

Eckington, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 19, 2015

A basic hotel with overpriced shop. Don't change money here you do not get a good exchange rate 130 shillings to £1 here 156 shillings to a £ in Baobab next door 150 shillings to £ on black market in Oct 2015 ask your tour guide when you arrive. Mother in law has mobility problems but its steps, steps and... More 

Helpful?
Thank Valkatana
Calgary, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 26, 2015

The first impression was bad. I booked sea view room through booking dot com. Correct amount was charged by main company of the hotel (main company is located in Miami, Florida) a week in advance. When we arrived in the hotel after very long drive from Amboseli we were told by reception clerk that they have issues with our booking.... More 

Helpful?
1 Thank Arkanoid70
Ian T, Manager at Papillon Lagoon Reef, responded to this review

Thank you for choosing Papillon for your valued holiday and taking time to post a review. 1st booking amendment from 3nts to 4nts in garden room was noted but 2nd amendment to sea view room was not received following a system breakdown. This resulted into getting the garden room to refresh yourselves as clarifications were being made by email, on... More 

London, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 29, 2015 via mobile

My family and I have been visiting this hotel since 2003 - some people visiting slightly before. It's an all inclusive gem with steps that lead right onto Diani beach. The all inclusive food has never disappointed us in the 10+years we have been visiting, the quality of the rooms has only improved. This hotel is perfect for European and... More 

Helpful?
2 Thank firegirlWM
Hastings, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 1, 2015

Memories of the pool (and swim up bar) help get this hotel a better rating than I was going to give it. The rooms are very average and not attractive, but it's a beautiful place. It's all inclusive, but don't expect too much from the drinks - the beer was not nice, the wine was awful, and the spirits are... More 

Helpful?
3 Thank IVDD42
Ian T, Manager at Papillon Lagoon Reef, responded to this review

Many thanks for taking your time to write the feedback on your holiday with us. We are happy to note that you found Papillon to be a beautiful place but sincerely apologize for the problems you encountered. The hotel is closed from 11/4/15 to 30/6/15 for refurbishment and our staffs are going through more training in order to have friendly... More 

Kenya
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 8, 2015

Have just had a delightful break at Papillion. This is a lovely property on a superb beach. The majority of staff do a great job. This is Africa and you are bound to get some-one with the sulks and many who move extremely slowly. Food: Breakfast was good. The other meals could have been more interesting and more tasty but……..a... More 

Helpful?
3 Thank Tintinara12344
somerset
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed February 6, 2015

This was our 2nd holiday at The Papillon within 12 months staying from the 7th to 21 January. At first we had problems arrangeing this holiday due to the FCO (Foreign and Commonwealth Office) reports of Mombasa being out of bounds. Thankfully Travelbag came to the rescue with hotel booking and we booked our own flights avoiding Mombasa. We used... More 

Helpful?
5 Thank chelswood
Riga, Latvia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 19, 2015

I have visited Papillion Lagoon Reef long time ago, on November 2013, but I still remember this place as one of the best I have been to! Me and my husband where spending honeymoon there. All the positive things: - nice, welcoming, professional... Just the best staff! - attractive animation team - very warm and nice atmosphere - a lot... More 

Helpful?
3 Thank Olga_Kochergina
Pinner, London
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed January 9, 2015

I visited the hotel 2 years ago and despite a few issues then which I had mentioned in my review on tripadvisor on January of 2013, I decided to return to the hotel with the same group as we generally had a good time back then. I was hoping things would have improved considerably from last time however to my... More 

Helpful?
5 Thank rishigudka
Ian T, Manager at Papillon Lagoon Reef, responded to this review

Thank you for choosing to stay at Papillon and taking your time to write a review of your holiday. We are glad that you found several parts of the hotel to be satisfactory. We are introducing vegetarian soups to be served on the three nights when we have seafood/meat/chicken soups whenever we have vegetarian guests. We are sorry for the... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 1, 2015 via mobile

This was our 2nd stay at this hotel and we were very disappointed. The AIr Conditioning was on a timer and off during the day. Too many Mosquitos in the room and also in the communal areas that indicated poor housekeeping. On one occasion our request for insecticide was met with 'we don't have any'! Kenyan tourist hotels are renowned... More 

Helpful?
4 Thank Rajesh S
Ian T, General Manager at Papillon Lagoon Reef, responded to this review

Many thanks for taking your time to post your review as your comments are very important in ensuring that we maintain an excellent level of hospitality. Due to environmental reasons, our AC units run on timers from 5pm to 9am being the most convenient time in the room. If left to run throughout, causes dampness in the room and mould... More 

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