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Papillon Lagoon Reef

Travelers' Choice award winner
Diani Beach, Diani Beach, Ukunda, Kenya
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Papillon Lagoon Reef
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Ranked #16 of 32 Hotels in Diani Beach
A recent review
4 of 5 stars reviewed 2 weeks ago
Tintinara12344 Bangladesh but not Bangladeshi
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470 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bangladesh but not Bangladeshi
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Have just had a delightful break at Papillion. This is a lovely property on a superb beach. The majority of staff do a great job. This is Africa and you are bound to get some-one with the sulks and many who move extremely slowly. Food: Breakfast was good. The other meals could have been more interesting and more tasty but……..a... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 6, 2015

This was our 2nd holiday at The Papillon within 12 months staying from the 7th to 21 January. At first we had problems arrangeing this holiday due to the FCO (Foreign and Commonwealth Office) reports of Mombasa being out of bounds. Thankfully Travelbag came to the rescue with hotel booking and we booked our own flights avoiding Mombasa. We used... More 

Was this review helpful? Yes 3
Riga, Latvia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 19, 2015

I have visited Papillion Lagoon Reef long time ago, on November 2013, but I still remember this place as one of the best I have been to! Me and my husband where spending honeymoon there. All the positive things: - nice, welcoming, professional... Just the best staff! - attractive animation team - very warm and nice atmosphere - a lot... More 

Was this review helpful? Yes 2
Pinner, London
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 10, 2015

I visited the hotel 2 years ago and despite a few issues then which I had mentioned in my review on tripadvisor on January of 2013, I decided to return to the hotel with the same group as we generally had a good time back then. I was hoping things would have improved considerably from last time however to my... More 

Was this review helpful? Yes 4
Ian T, Manager at Papillon Lagoon Reef, responded to this review

Thank you for choosing to stay at Papillon and taking your time to write a review of your holiday. We are glad that you found several parts of the hotel to be satisfactory. We are introducing vegetarian soups to be served on the three nights when we have seafood/meat/chicken soups whenever we have vegetarian guests. We are sorry for the... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 2, 2015 via mobile

This was our 2nd stay at this hotel and we were very disappointed. The AIr Conditioning was on a timer and off during the day. Too many Mosquitos in the room and also in the communal areas that indicated poor housekeeping. On one occasion our request for insecticide was met with 'we don't have any'! Kenyan tourist hotels are renowned... More 

Was this review helpful? Yes 3
Ian T, General Manager at Papillon Lagoon Reef, responded to this review

Many thanks for taking your time to post your review as your comments are very important in ensuring that we maintain an excellent level of hospitality. Due to environmental reasons, our AC units run on timers from 5pm to 9am being the most convenient time in the room. If left to run throughout, causes dampness in the room and mould... More 

Plymouth, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 23, 2014

well this was my second visit this year and standards remain the same...beautiful place with very friendly staff...the manager aloice very nice guy and will always have a chat if you encounter any problems......THERE IS NO EBOLA IN EAST AFRICA....be nice for English holiday makers to return.....Papillion we love you

Was this review helpful? Yes 5
Crewe, United Kingdom
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 15, 2014 via mobile

Wow, breathtaking location. Amazing staff, brilliant pool. Stunning sea. Scuba diving here is unbelievable. Looky Looky men on the beach can be a pain at the start of the week but once they understand you are not going to buy ( don't, cause once you do, you are done for) they leave you alone. The snorkelling from the beach is... More 

Was this review helpful? Yes 4
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 10, 2014

stayed here yet again.17th time. 22nd sept for 15 nts. found hotel better than ever, a lovely relaxed flow + .clean , good selection buffet food. Aloice the manager and staff are doing a great job.The waiters Elijah , Patrick Johnson etc, ,bar staff Rafael , Fred ,room boys are very professional. beautiful setting directly on white sandy beach, gardens... More 

Was this review helpful? Yes 2
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 16, 2014

We stayed here after our safari to relax & unwind and that is exactly what we were able to do. We flew to Ukunda/Diani air strip to get here because of the unfortunate trouble in Mombassa & I actually really enjoyed the flight on a small plane with safari link. The flight was just over an hour & our transfer... More 

Was this review helpful? Yes 5
Nairobi, Kenya
Top Contributor
64 reviews 64 reviews
35 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed August 25, 2014

If you judge beach resorts by the state of sunbeds, this one needs renovation. Rooms are just comfortable enough, with balconies or porches on the ground floor. Standard rooms have no TV sets. Guests are forced to take all included option, which means one can drink cheap wine all day long. Safe box is NOT included and you will have... More 

Was this review helpful? Yes 2
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