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All 31 Diani Beach hotels

Southern Palms Beach Resort

4.0 of 5 Hotel   |   Diani Beach Road | Ukunda, Diani Beach, Ukunda, Kenya
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Southern Palms Beach Resort
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85%
Ranked #9 of 31 hotels in Diani Beach
A recent review
5 of 5 stars reviewed 2 days ago
jamb01998 Edinburgh, United Kingdom
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915 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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English first
Edinburgh, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our first time in Africa and what a warm welcome my family received from this hotel from animation team to waiters to room maids , lovely selection of food every night something for everyone,entertainment at night was a bit hit or miss African dancing etc, but will defo return thank you

Was this review helpful? Yes 1
Sofia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We were there for ten days in February. What a nice holiday! The service was very good. The accommodation also. The food and entertainment in restaurant were excellent. A variety of animation programs and games. We met the staff who introduced us and told about their works. It was so pleasant on that party. Up to me, the only one... More

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southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Irena, Thank you so much for your kind review of Southern Palms Beach Resort. We're so pleased to hear that you enjoyed your entire stay with us and appreciate you taking the time to post your remarks. Thank you once again for choosing Southern Palms for your stay. We look forward to welcoming you back in the near future.... More

edinburgh
Top Contributor
96 reviews 96 reviews
44 hotel reviews
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were going to spend a week in South Africa at a game reserve Madikwe at Tuningi lodge an anti malarial free zone before going on to Kenyaand the evening before we were to depart we were informed by 'phone call from Thomson that the holiday had been cancelled. Luckily we had kept in touch with the GM and he... More

Was this review helpful? Yes 2
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Malaika, Thank you so much for posting your amazing review for Southern Palms Beach Resort! It's such a pleasure to hear of your determination to always return to your second home Southern Palms Beach Resort the 39TH TIMES!!!!!!. This indeed is a great record. We're delighted to hear that you enjoyed your stay with us so much and look... More

Contributor
11 reviews 11 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 24, 2014

We stayed here for 16 nights in October 2013. The hotel is nice and clean, the staff are very friendly and the food was delicious, there was a large range of food from curries to fish dishes. Our room was on the end of the row so we had a pool view at the front and a sea view at... More

Was this review helpful? Yes 3
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Funky, We are happy to read your terrific review for Southern Palms Beach Resort and very proud to have you say “you had an amazing holiday”. The amount of information you offer on our behalf is enough to clear any doubts for any future guest planning to visit our lovely resort as you experienced it yourself. The beautiful beach,... More

Nairobi, Kenya
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 24, 2014

Don't try this hotel if you like professionalism. Don't try this hotel if you are BLACK. Don't try this hotel unless you are on exile. The hotel has the worst services on earth, from the gates to the reservations to the entire place. First the reservations team is bogus and the time I checked in the person whom I had... More

Was this review helpful? Yes 3
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Patricia, Thank you for your review of Southern Palms Beach Resort! We are very concerned regarding your comments on difficulties you incurred during your stay with us. Firstly, we need to point out that for security reasons, we do thorough check on all vehicles entering the hotel premises and also take copies of all guests identifications or passports at... More

London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 23, 2014

Our stay at the Southern Palm was absolutely superb. The hotel is nice, the pools are amazing and it helps to have a swim up bar serving you hot lips cocktails at least 8 hours a day :-) The food was good, great selection, the naan bread was delicious and baked fresh everyday, so you knew you would always find... More

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southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear CarliM27, Thank you so much for your delightful review of Southern Palms Beach Resort! It was nice to have you and your family stay with us. We appreciate your kind remarks, but even more, your enthusiasm for a return visit! We will happily share your comments with the staff you have mentioned, we're proud of them all and love... More

Wolverhampton, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 14, 2014

We stayed her for 2 weeks end on March and had a fabulous holiday. The hotel is lovely, with nice bar, shop and restaurant, the pool is lovely and has swim up bars, jacuzzi and plenty of comfortable sun loungers. Food is good, the buffet can get a bit repetitive, the snack bar has a good menu to order from... More

Was this review helpful? Yes 1
Nairobi, Kenya
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 9, 2014

Stunning hotel in enviable position right on Diani Beach, enormous free form pool winding its way around pagodas and bridges, lovely gardens, spacious rooms with generous balconies, well equipped bathrooms and beautiful traditional furniture, great first impressions and a warm welcome. But- yes, there's a but, and not just one unfortunately. It's a great shame what the British FCO warning... More

Was this review helpful? Yes 1
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Cornelia, Greetings to you both and thank you for your review of Southern Palms Beach Resort! We’re delighted that you enjoyed your stay and described the hotel as “stunning hotel in enviable position” loved the pools, garden, the rooms and most specially the helpful and friendly staff you very highly recommend makes us all very proud. We are sorry... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 29, 2014

Your reservations team is so terrible, I had to review even before visiting the hotel. Really. I have had terrible customer service from day 1 of booking. The contact person is rude, takes long lunch breaks and takes ages to confirm a booking that is fully paid for. This is the face of your company - make it inviting. Otherwise,... More

Was this review helpful? Yes 1
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Joy, Thank you for choosing Southern Palms Beach Resort as your destined holiday destination. We read with great dismay and concern of your disappointment. First we would like to thank you for spending your holiday with us during the month of May 2014 and did not cancel your trip despite the unfortunate bad experience with our reservations team during... More

Mombasa, Kenya
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 28, 2014

I have to start by complaining about the reservation staff at his hotel. I was in charge of booking this hotel for a team building weekend with my office and it took me more than a week to get this sorted. Reservation take forever to reply to emails and are on very long lunches when you call them. The reservation... More

Was this review helpful? Yes 1
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Angelicdisgrace, Thank you for your beautiful pictures, wonderful and open review of the Southern Palms Beach Resort. It made us feel very proud to hear that your visit to Southern Palms was what you described as “great time, good meals and did not want to leave at the end”. But there was one blot on an otherwise perfect review,... More

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Hotel Summarization (Beta)

What travelers say

  • Half board(8)
  • Main restaurant(7)
  • Animation Team(7)
  • Swimming pool(6)
  • Very good(5)
  • Great time(3)

Additional Information about Southern Palms Beach Resort

Address: Diani Beach Road | Ukunda, Diani Beach, Ukunda, Kenya
Location: Kenya > Coast Province > Ukunda > Diani Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Palms Beach Resort 4*
Reservation Options:
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Also Known As:
Southern Palms Beach Hotel Diani
Southern Palms Beach Diani

1,035 photos of this hotel

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Pool/beach area (267)
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Dining (141)
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Room/suite (36)
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Videos (3)
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Hotel & grounds (186)
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View from room (49)
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Bathroom (9)
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Family/play areas (1)
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Other (344)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Best Value Hotel in Diani Beach #3 Family Hotel in Diani Beach #7 Romantic Hotel in Diani Beach #9 Luxury Hotel in Diani Beach #9 On the Beach Hotel in Diani Beach
Hotel Class
Official Description (provided by the hotel)
This dramatic hotel with its fantastic pools and beautiful beach is the perfect spot to relax after a safari… or simply visit to relax! The warm and very African feel of the hotel with comfortable rooms, well appointed bathrooms and selection of restaurants offers guests plenty of places to lounge in the sun and almost as many shady spots to enjoy a bit of a breeze and a good book. All rooms have quiet, split unit air conditioners, televisions, mini fridges and coffee and tea making facilities. There is a safe (chargeable) in each room and a business center located in the main building with internet or wifi access in public areas. The drama of the huge, traditional makuti (thatched) roof in the main restaurant offers the Chef a terrific showcase for a varied selection of local and international dishes on the buffet or you could indulge at one of the a la carte restaurants (chargeable) for a special occasion or just a quiet evening for two. ... more   less 
Number of rooms
298

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