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Southern Palms Beach Resort

Travelers' Choice award winner
Diani Beach Road, Diani Beach, Ukunda, Kenya
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1 room 1 guest
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Southern Palms Beach Resort
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1,068 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baltimore, Maryland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed today NEW

I went to this hotel with my family for the restaurant but unbelievable they refused to serve us unless we put down a kshs 2000 deposit. Obviously we were not welcome and left. I cannot believe this type of colonial treatment of Kenyans still exist.

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Nairobi, Kenya
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We arrived quite late, having been stuck in traffic waiting for the ferry crossing in Mombasa. We called ahead, and our late dinner was kept for us. When we arrived, it turned out that our travel agent had mistakenly booked a room for 1 adult and 2 children, instead of 2 adults. The staff were quite helpful and sorted out... More 

Was this review helpful? Yes
Level Contributor
1 review
4 of 5 stars Reviewed 5 days ago NEW

Just from.this great hotel. From the front office check in to the room stewards and house keeping...everything is awesome. Cleanliness and ambience; Rooms, compound and beaches are spotlessly clean Food; great buffet and was made better by the fact that you could choose and order special foods with the chef. One night we specifically chose biryani and it was made.... More 

Was this review helpful? Yes
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Guest, “Absolutely fantastic” review! Many thanks! It was a pleasure to have you as our guests. We are so pleased that we were able to make your holiday a memorable success. Thank you for pointing your positive experiences of our staff, food, facilities and services. Our team was delighted to hear that you had such a good time with... More 

Nairobi, Kenya
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Its a good resort with average rooms. The room we had was old though they had tried to do repairs. For the food it was excellent with very hospitable staff. The swimming pool is big thus not so crowded.

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southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Kenyansteps, Thank you for being our Guest and for taking the time to share your feedback. We are very pleased that your stay in Southern Palms has met your expectations. Thank you for your compliments on our food, pool and your positive note regarding our staff. We look forward to welcome you back in the near future. With best... More 

Malindi, Kenya
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

we were 4 guys, stayed for two nights. Let me start with the food, It was delicious and the variety and quality from breakfast to dinner was just outstanding and in between you could get pizza from the snack bar which was also nice! The staff were very friendly and the environment was excellent. They have two huge pools and... More 

Was this review helpful? Yes 1
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Huzefa, This is indeed a wonderful comment, thank you very much for sharing! We were delighted to hear such praise of our hotel, pools and the food, most of all we appreciate your kind words on the hospitality and friendliness of our staff. It is very much rewarding and motivates us to continue to improve. We have taken note... More 

London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The pizza was excellent. The sea was great to jump to jump in the waves. the table - football was great. the drinks were very good especially the peanut one. i would like to come again. the cat in the dining room was VERY bad. the madaf was very nice.

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southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Thank you for being our guest and for taking the time to share your feedback. Great to hear that your stay with us was so enjoyable and that you liked the food especially the pizza, drinks and had fabulous time at the beach. We try to keep out all animals (i.e monkeys, cats) with the help of our security guards,... More 

London, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel room was good The pool was too shallow so I did not like it I liked the idea you were allowed drinks and pizzas for free at any time if you are all inclusive I enjoyed playing bingo The food was good some days and bad some days There should be madaf for free 24 7 The beach... More 

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southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Sanvrit, Many thanks on your great review. We are thrilled that your stay with us was enjoyable. Thank you for your compliments on our food, beach and the facilities. Please feel free during your next visit to speak to our chefs, with many nationalities and a large variety of dietary requirements, they continually work hard to refine our buffets... More 

Atlanta, Georgia
1 review
4 of 5 stars Reviewed 3 weeks ago

I went in February with my girlfriend for a week. Overall we had a really great time. However, when we first arrived, we had some issues with our room because there was a VERY large group of students who were there with their school and were extremely loud. We were also disappointed with a couple of the servers near the... More 

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southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Nick Pace, Thank you for taking the time to write your review of our property. A sincere and objective review like yours gives us necessary motivation to keep on doing what we are all here to do and that is; make our guests’ experience in Southern Palms Beach Resort one they can remember with a smile. We are pleased... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family & I were very apprehensive about ditching our traditional coast destinations to try out the above establishment. We were pleasantly surprised to find we'd been given sea view rooms for the price of garden view. The pool's fantastic and because it's so huge it will never feel crowded. As we always go for all inclusive their selection of... More 

Was this review helpful? Yes 1
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Jean Louis, Many thanks for having found time to write this review. At the same time we are very honored that you choose our property instead of the usual destinations. We would like to clarify that due to some maintenance issues, we had to move you to another sea view room, the only difference is that you moved from... More 

England, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Go, you will not be disappointed Fantastic entertainment, fabulous food, staff brilliant. We stayed 10 days her and went on a 3 day safari- perfect holiday, we loved every minute The only downside were the beach sellers, a little annoying after a few days but hey good fun and a chat

Was this review helpful? Yes 1
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Rea, Thank you for your encouraging and supportive review on Southern Palms Beach Resort! It is great and heart-warming to read of your experience during your stay with us. We are so pleased that we were able to make your holiday a memorable success. Great to hear of your positive note regarding our food, entertainment and staff: We are... More 

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