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Southern Palms Beach Resort

4.0 of 5 Diani Beach Road | Ukunda, Diani Beach, Ukunda, Kenya
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Southern Palms Beach Resort
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Southern Palms Beach Resort
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1,003 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nairobi, Kenya
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We were here for a team building activity with my work colleagues.The pool is great and the beach very clean and private.The service was great with helpful staff.The rooms are a bit dated though very clean.But then again you do not visit diani to stay in the room.Pick yourself up and go lie on the many sunbeds near the pool... More 

Was this review helpful? Yes
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Safiri, Thank you so much for your absolutely wonderful review and very kind recommendation of Southern Palms Beach Resort! It was a great honor to host you and your colleagues for the team building activities. We're delighted to hear that you loved our pools so much and we agree, they really are beautiful! We are also happy to hear... More 

Bucharest, Romania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at Southern Palm Beach Resort for 6 days.We were 9 people, 6 adults and 3 chlidren relaxing after a 9 day long safari. On arrival we were warmly welcomed with cool towels after a long journey, coconut juice and a flower necklace! We were showed the way to our hotel room, then we had lunch at the main... More 

Was this review helpful? Yes 1
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Mihai, Thank you so much for taking your precious time to write this awesome review on Southern Palms Beach Resort! We are happy that you had a memorable holiday and enjoyed our beautiful hotel, nice warm welcome from time of arrival, rooms, food which was delicious every theme night with large variety, not forgetting the always friendly staff who... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We spent a few days at this hotel in early December and I can testify that the service is the best I've experienced in a long time. The staff treated us like royalty and always ready to assist. Special shout to Amina (front desk), Noor Haj, Judith Amunze, Maureen Mueni and not forgetting the ever talented and skilled pastry chef... More 

Was this review helpful? Yes
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Pontesina, Thank you so much for your absolutely wonderful review and very kind recommendation of Southern Palms Beach Resort! We're thrilled to hear that you enjoyed your stay with us so much, more so the service which you highly recommend. Our team will be delighted to know their hard work and friendliness contributed so well to the enjoyment of... More 

Nairobi, Nairobi, Kenya
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My family stayed at the hotel over Christmas Season in 2014. Our high hopes were dashed immediately on arrival. We were taken to rooms that were not to our specifications.This was however corrected after a long struggle with the concerned staff. Going for dinner, we were shocked that three quarters of their food on the buffet table was Indian; all... More 

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southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Kellen, Thank you for taking the time to post your review of Southern Palms Beach Resort! It was a pleasure to have you and your family with us and are so pleased to hear that you enjoyed our pools. As per your concerns we noted that during your booking it was not specified that you required connecting rooms, we... More 

Vienna, Austria
1 review
4 of 5 stars Reviewed 2 weeks ago

My family and I stayed at the hotel from the 28th Dec to 4th Jan. The Hotel is beautiful. I loved the gardens - the Hibiscus shrubs especially. The pools are clean and huge. One didnt feel crowded in the pools. The kids in our company loved the pools so much. Food is excellent from the breakfast buffet to dinner.... More 

Was this review helpful? Yes
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Shiroh, Thank you so much for posting your delightful review of Southern Palms! We're thrilled to hear that you enjoyed your stay with us and enjoyed sharing your review with our team. Sydney and Defence were particularly pleased to have been mentioned. We also appreciated your comments regarding our food, pools and the garden. We're glad that you and... More 

Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I think the service could have been better some of the waiters were good some were not. On two occasions when I was talking to a waiter and a mzungu came along the waiter immediately stopped attending to me and attended to the mzungu. The rooms are looking old especially the bathtub with the bit of rust and the metal... More 

Was this review helpful? Yes 1
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Thank you for taking time to post your review of Southern Palms Beach Resort. We thank you for being positive about our beautiful hotel, however, we have noted your concerns during your stay and are very sorry it was not up to your expectations. We wish you had the time while you were here to bring to the attention of... More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

We visited pre x-mas and we really enjoyed our stay.lots of aqua games but improvent need to be done on evening entertaiment.big pools friendly staff and variety of food to choose from,though the italian restaurant was a bit off...slow service and little optins in the menu.

Was this review helpful? Yes
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Elizabeth, Thank you for taking the time to post your review of Southern Palms Beach Resort. We are happy that you had a memorable holiday and enjoyed our beautiful hotel, pools, food, not forgetting the always friendly staff who are warm and accommodating. As regards the evening entertainment, we wish you had informed us at the time of your... More 

Nairobi, Kenya
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

I would just like to thoroughly recommend and commend this hotel. I stayed for 10 days during the Xmas break, and found the hospitality and the service offered faultless and first rate. The location of the hotel is superb, the several swimming pools and the beach is pristine and the food and drinks package superb. The staff are quite superb.... More 

Was this review helpful? Yes
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Stephen, Thank you for taking the time to post your lovely review and kind recommendation for Southern Palms Beach Resort. We're absolutely delighted to hear that you enjoyed your stay so much and particularly liked the title you chose for your review. It's a pleasure to hear that we achieved our goal, which actually is to ensure that our... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We have just returned from an amazing holiday at this hotel. We were booked from the 29th of December 2014 to the 2nd of January 2015. This must have been our 15th visit to the hotel. The food, service, ambience ..... In fact everything was superb. Friendly waiters, helpful staff everywhere. New years eve was absolutely amazing. The decor, the... More 

Was this review helpful? Yes
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Sonya, Thank you so much for taking your precious time to write this awesome review on Southern Palms Beach Resort! Your full report is indeed helpful to all the future guests who would love to spend their holiday with us. We are indeed excited and find it a great honor to have you back again ‘15th visit’. You couldn't... More 

1 review
3 of 5 stars Reviewed 4 weeks ago

Have been visiting the hotel for the last 15 years with a break of last five years. It has alwats been a nice vacation with a lovely pool and good food. The hotel rooms look and feel tired the waiters some of lack the effort required to make guests feel at home. The Rooms need a facelift and cheering up.... More 

Was this review helpful? Yes
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Jyoti, Thank you so much for taking the time to post your wonderful review of Southern Palms Beach Resort. It was a great honor to have you back again having visited us for the last 15 years! We're absolutely delighted to hear that you enjoyed your stay so much and we particularly liked the title you chose for your... More 

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Hotel Summarization (Beta)

What travelers say

  • Half board(8)
  • Main restaurant(7)
  • Animation Team(7)
  • Swimming pool(6)
  • Very good(5)
  • Great time(3)

Additional Information about Southern Palms Beach Resort

Address: Diani Beach Road | Ukunda, Diani Beach, Ukunda, Kenya
Location: Kenya > Coast Province > Ukunda > Diani Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Palms Beach Resort 4*
Number of rooms: 298
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Also Known As:
Southern Palms Beach Hotel Diani
Southern Palms Beach Diani
Hotel Style:
#6 Family Hotel in Diani Beach
#6 Romantic Hotel in Diani Beach
#8 Luxury Hotel in Diani Beach
#9 On the Beach Hotel in Diani Beach

1,092 photos of this hotel

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