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Jacaranda Indian Ocean Beach Resort

Diani Beach, Ukunda 80400, Kenya
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Jacaranda Indian Ocean Beach Resort
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220 Reviews from our TripAdvisor Community

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Kampala, Uganda
Level Contributor
273 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are looking for a great beach vacation spot, the Indian Ocean Beach Resort in Diani makes a perfect choice. I stayed a few months ago, not long after the resort had reopened after extensive renovations and as promised, when opportunity arose I came back. Even the one night stay left an indelible mark on my memory. Sitting on... More 

Helpful?
Thank Safariafficionado
Fremont, California
1 review
5 of 5 stars Reviewed 4 weeks ago

Went on christmas 2015. Location is just fantastic! Best coast of the Indian ocean in Mombasa. Isolated and very clean but the best part of it are the waves. Biggest waves I have experienced in Mombasa. I have visited Mombasa about 8 times in my lifetime and this hotel has the best location for water lovers on the beach. The... More 

Helpful?
Thank William G
IOBR, General Manager at Jacaranda Indian Ocean Beach Resort, responded to this review

Dear William G, Thank you very much for your review! its such a delight to know that you enjoyed your stay with us over the festive period. We note with pride your 8 visits to the coast and the fact that this Resort has the best location ; breath taking beach front and great ambiance. Our chef is truly humbled... More 

Nairobi Region, Kenya
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 30, 2015 via mobile

Whatever your reason for going; whether it be family holiday or excursion with friends or a romantic getaway this hotel has you covered. After a long safari on dirt roads it's amazing to kick back and relax on the signature award winning beach of diani. Rich soft white sand with sun and the Indian Ocean which is warm all year... More 

Helpful?
Thank salimkeshavjee
IOBR, General Manager at Jacaranda Indian Ocean Beach Resort, responded to this review

Dear Salimkeshavjee, We thank you most sincerely for taking your time to give us such a candid review and telling the world how your Festive period was at IOBR. Thank you very much; its guests like you who make IOBR what it is today and appreciate the efforts that have been made to have the Resort bounce back to such... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 29, 2015 via mobile

Facilities are OK but we received poor customer service from the pool waitresses and housekeeping.We had to keep asking for our rooms to be cleaned and several instances when our ala carte orders went unacknowledged that we had to resort to our backup snacks!! Shame... Thank God for the GM who is always around otherwise things would be bad coz... More 

Helpful?
1 Thank Jackie K
IOBR, General Manager at Jacaranda Indian Ocean Beach Resort, responded to this review

Dear Jackie K, Thank you for choosing to spend your Christmas holiday with us. Its indeed a shame to know that you received poor service from us and we truly apologize for that. We can assure you that these are not our standards as we strive to deliver excellent service to all our guests. Your opinion as a guest matters... More 

Tokyo
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 29, 2015

Very enjoyable family hotel, very helpful and friendly staff, but slow service. Kids loved the pool, beach and sea. Camel rides on the beach... a cliche, but memorable. Great beach, amazing views. Take sunscreen by the bucket - the sun is hot!

Helpful?
Thank AJP-Tokyo
IOBR, General Manager at Jacaranda Indian Ocean Beach Resort, responded to this review

Dear AJP-Tokyo, We are glad to read your review and to know that you enjoyed your stay with family. We note with pride that you found our staff very helpful and friendly at the same time. The pool, beach and the sea was a delight to the kids which indeed is very positive and the main reason people travel to... More 

Level Contributor
10 reviews
3 hotel reviews
3 of 5 stars Reviewed December 27, 2015 via mobile

On arrival, reception was good. From there, we were shown to our rooms. The room was your standard room and although we were told it's a sea view one, the Ocean was a distance away. We had an accident one night and on calling the reception TWICE no one came to clean up as much as we had been assured... More 

Helpful?
Thank Carol C
IOBR, General Manager at Jacaranda Indian Ocean Beach Resort, responded to this review

Dear Carol C, Its taken a while to think through this review and its contents, we have as well done our investigations and are able to recall who complained about a sea view room being standard, a view of the ocean is not determined by the distance but by a clear view. In this particular case the room clearly a... More 

Mombasa, Kenya
1 review
4 of 5 stars Reviewed December 20, 2015 via mobile

Very nice and homely holiday resort. Very pleasant ,informed reception from melody and hands on GM. Clean ambient rooms and well maintained swimming pool . Breathtaking beachfront and diverse meal variety.

Helpful?
Thank Ali B
IOBR, General Manager at Jacaranda Indian Ocean Beach Resort, responded to this review

Dear Ali B, Happy Holidays from the team at IOBR. We are so pleased to read your review and thank you most sincerely for taking your time to talk about us. We value the voice of each of our guests , its always a delight to see guests appreciating our breathtaking beach front, the ambiance of our rooms, the expansive... More 

Gdansk, Poland
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 8, 2015

I liked the place from the very first moment..excellent staff and food in spite of the fact that meat and fishes used to be a bit dry..at a low tide jogging on the beach is phantastic towards leopard hotel..outside hotel one can have a tuk tuk to nakumat for 50 shilling and back for 100 i.e. 1 USD...shopping center at... More 

Helpful?
Thank jacek61
IOBR, General Manager at Jacaranda Indian Ocean Beach Resort, responded to this review

Dear Jacek61, Thank you for taking your time to tell the world about your recent stay at IOBR. We take very seriously each feedback we get from our guests as it adds great value to the business we do and the service we deliver to our esteemed guests. Thank you for highlighting the fact that we are the perfect place... More 

Greater Accra, Ghana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 3, 2015

The rooms are clean and neat, the location is very perfect and the amenities are up to international standard.Excellent service.Excellent hotel and kept extremely clean. Front desk staff is very friendly, fast, smart and welcoming. Breakfast area is spacious and one of the best in Kenya I have experienced. Fresh coconut was serve on arrival, this is my first time... More 

Helpful?
1 Thank Garti J
IOBR, General Manager at Jacaranda Indian Ocean Beach Resort, responded to this review

Dear Garti J, All the way from Ghana! we are so happy to read your review. Glad we hosted you well and highly appreciate you for taking time to tell the world about IOBR. The staff here are a treasure and they indeed make things happen, Melody is a star and we have not only appreciated her for getting so... More 

Kwale, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 1, 2015

The rooms are cosy and very clean, conference rooms are nearby and arranged to suit your style and size of the group ranging from small groups to big groups. Check in is very professional and you are made to feel at home right at the reception. The staff are very friendly and will easily go out of their way to... More 

Helpful?
1 Thank Mutua_M3
IOBR, General Manager at Jacaranda Indian Ocean Beach Resort, responded to this review

Dear Mutua_M3, What a fantastic review to wake up to ! Thank you very much , the team at IOBR is so pleased and encouraged by your kind words........we promise you it can only get better. We note you were here on conference and you liked the set up, tailor-made to suit the size of your group and this is... More 

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