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Vila Suzana Parque Hotel

Certificate of Excellence
Rua Cel Theobaldo Fleck, 15, Canela, State of Rio Grande do Sul 95680000, Brazil
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Vila Suzana Parque Hotel
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394 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (394)
  • Mar-May only
    (82)
  • Jun-Aug only
    (168)
  • Sep-Nov only
    (63)
  • Dec-Feb only
    (81)
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Perth, Australia
1 review
5 of 5 stars Reviewed March 6, 2015

We've recently returned from Vila Suzana Parque Hotel in Canela and had a wonderful time. The hotel is in a beautiful, quiet part of town - a pleasant 15 minute walk from the centre of Canela. You would think you were in the middle of Europe rather than Brazil - cobbled streets and German/ Austrian style buildings. There is a... More 

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Vila Suzana P, Gerente at Vila Suzana Parque Hotel, responded to this review

Dear Mr. Peter, Greetings from Vila Suzana Parque Hotel! We were very pleased to learn how much you enjoyed your stay in our hotel, and we would like to thank you for letting us know how much impressed you are by our service. Customer care is among our highest priorities and it is always gratifying to receive such praise. Looking... More 

Perth, Australia
1 review
5 of 5 stars Reviewed February 18, 2015

Wonderful hotel and even better staff! Hotel is set in a beautiful, spacious, park like area, with plenty of room and all amenities within close proximity. We stayed in a two bedroom, two bathroom bungalow and it was very comfortable for my family (including a two year old) and my parents. Rooms were big enough, cleaned daily and with very... More 

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Vila Suzana P, Manager at Vila Suzana Parque Hotel, responded to this review

Dear, Alana. Thank you for sharing your experience at the Vila Suzana Parque Hotel through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 9, 2015 via mobile

Beautiful, quiet park hotel in leafy Canela. Very spacious bungalows, very clean, wonderful bathroom... Everything you would expect from a four star accomodation. But the real beauty of this hotel is in the detail : wonderful breakfast, smiling and friendly staff, free quality bikes, hammocks, an inside heated pool, a safe deposit box in the room, perfect wifi.... The kolibris... More 

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Vila Suzana P, Manager at Vila Suzana Parque Hotel, responded to this review

Dear Guest, thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future! More 

Sao Paulo, SP
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 3, 2014

The hotel is not luxurious, but is very comfortable. The breakfast is good and has many options, with homemade food. The location is also good, in a quiet and beautiful neighborhood. Very good cost benefit relation.

Was this review helpful? Yes 1
Vila Suzana P, Gerente at Vila Suzana Parque Hotel, responded to this review
Google Translation

Sr. Luis, obrigado por ter escolhido o Vila Suzana Parque Hotel para sua estada na Serra Gaúcha. Ficamos gratos pelo... More 

Brasilia, DF
Level Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed January 12, 2012

Rooms are rather basic, but mattresses and sheets are wonderful. Very, very comfortable!The location is grand. In the poshest neighbourhood of Canela amidst lovely villas and pine trees. The hotel is about 1 km from town, but although buses run frequently from Canela to Gramado they are not tourist shuttles and are sometimes rather crowded. You need a car if... More 

Was this review helpful? Yes 2
Carolina W, Gerente at Vila Suzana Parque Hotel, responded to this review

Dear Bigitte, thank you so much for your comments.We are doing our best every single day to make our guests feeling well.Hope to have you back in Vila Suzana!! More 

Porto Alegre, RS
Level Contributor
103 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed November 20, 2011

Vila Suzana has two different accomodations: cabins for up to 5 people, and double rooms. Cabins simple, kind of old, but confortable. They have a private parking space and are reasonably well equiped and spacious. Rooms are good and they look like newer, with a closer indoor swimming pool. Breakfast is good like other "colonial" breakfasts in the region. Service... More 

Was this review helpful? Yes
Carolina W, Gerente at Vila Suzana Parque Hotel, responded to this review

Dear Guest, the booking.com payment is very clear.We do not charge guests before they arrive at the hotel.We are sorry for the inconvenience and appreciate your review.I hope that your family returns next time you are in the area. Thank you for staying with us. Kind Regards, Carolina. More 

Melbourne, Australia
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed November 15, 2011

We went at Vila Suzana in August,winter season and I really enjoyed staying for 5 days there. We didn't book in advance but we got a great deal.Our chalet was cosy with fireplace and very spacious. It's simple but super quiet and warm. It's a couple minutes away from Canela center but we rented a car so this was not... More 

Was this review helpful? Yes 1
Carolina W, Gerente at Vila Suzana Parque Hotel, responded to this review

Dear Guest, thank you for your reply.Hope you had a great time in our hotel.If there is anything else you need, please, let us know.It was a pleasure meeting you and your family! More 

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