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Holiday Inn London - Brentford Lock

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Commerce Road, Brentford TW8 8GA, England
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Holiday Inn London - Brentford Lock
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Holiday Inn London - Brentford Lock
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459 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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London
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

In response to a similarly titled review, yes you can get a bus and tube into central London. There's a choice of 3 buses to the Piccadilly Line and 2 buses to the District Line - they come along every few minutes. Or it's a pleasant 8 minute walk to Brentford mainline station with a train every 15 mins into... More 

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Trosa, Sweden
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

+++This hotel is really good. +++Clean and quite. I sleep like a baby in the beds :-) ++Breakfast is good. +++Friendly and nice staff! -Only remarks is that you need to take both bus and Tube to get in to center of London (total 45-60min). +++Same time to get to Wembley and only one change +Wifi is OK but not... More 

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Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. We too love our new beds, they sure look comfortable. Great to read positive comments around service, clean rooms and breakfast...something we really focus on delivering every time. I appreciate bringing up the challenge with the Wifi, I will look into this with our service provider ensuring this does not happen. Thank you for... More 

Warrington, United Kingdom
Top Contributor
63 reviews 63 reviews
22 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice comfortable bed in a clean room with good facilities. Bar area was conducive to meeting and chatting with family and had a nice view over the lock. Breakfast offered a large choice of traditional goodies and all staff were friendly and helpfull...although they were not Brentonians. We had a good stay despite watching Brentford fc draw on their large... More 

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Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Love the biggest compliment we as a hotel can ever get from our guests...no pressure to deliver that every time but up for the challenge :-) Great to see our new Open lobby providing the comfort and vision to deliver a place to meet and engage with family... this investment is really paying off!... More 

Poole, United Kingdom
Top Contributor
62 reviews 62 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

First time staying here and hope to stay again thanks to the helpful and friendly staff. The hotel helped me out with my request for a Brentford lock view. I had emailed them as my daughter was doing a project on Canals and asked for a view over the lock. We were greeted by a very helpful and friendly reception... More 

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Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Firstly, I do hope your daughters project went well and us honouring your request of a lock view inspired her to excel and succeed. The young Spanish lady that was mentioned, Lara, was over the moon in such glowing reviews and gave you a choice of rooms with the intention of making every part... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here with my son after a gig in Wembley. Found the reception staff extremely helpful and courteous. The Room was lovely,big and bright. Handy location for getting around. Really great value and I can't compliment the customer service enough.

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Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. I hope your gig at Wembley was an enjoyable one, we love welcoming future superstars to our hotel. My team were over the moon listening to your high praises in service. We look forward to welcoming you back soon.... Maybe this time we will roll out the red carpet on your arrival :-) Pedro... More 

Louth, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel back end of January and booked in advance so for two nights the price seemed reasonable and on my reservation said it would cost an additional £12 if we used the car park. When we got there we asked about how we got in and out of the car park and the receptionist said you... More 

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IHGCare, Guest Relations Manager at Holiday Inn London - Brentford Lock, responded to this review

Dear Lyndsey W, Thank you for taking the time to review our property. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We would like to apologize for the overall dissatisfaction you had experienced during your stay. It is certainly not our intent to inconvenience our valued... More 

Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Although we were sceptical about staying at a Holiday Inn,this particular one really impressed us.The friendly and helpful staff made all the difference.Plus on taking a chance with ordering Room service,we were pleasantly surprised by the quality of food we got.It certainly outclasses a lot of the so called Grand 5 star plus hotels.We will certainly be back soon

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Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. It's really appreciated to get feedback from our guests on how we performed and what we can get better at. I take it as a real compliment that you decided to stay with us and that we delivered our promise to impress you. Room service can be notoriously hard to get right consistently and... More 

Harrogate, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Fairly straight forward to get there from Kings Cross by public transport. Lovely spacious room, spotlessly clean. Front of house staff, wonderful, knowledgeable and helpful, especially Meral Kaya. She helped us with local transport knowledge and organised our return trip to Kings Cross and made us feel as if we were VIP's!. The décor was refreshingly different. The breakfast food... More 

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Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. It's great to read such positive comments in terms of service from both out Front office and F&B departments. Especially great to see Meral's name mentioned "in the lights" and she is an individual who goes out of her way to make sure every guest is looked after. Breakfast is the most important meal... More 

Italy
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 22, 2015

We have just arrived at the Holiday Inn, Brentford Lock, and it all seems pretty good. Clean spacious rooms etc. Room service was reasonably priced and arrived really fast. However, this is weird. I tried many times to access tripadvisor.co.uk on their internet connection and it simply would not connect. So I connected to a VPN in the UK and... More 

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Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Great to read the comments about the quality of the bedrooms as well as your positive experience around room service. I can assure that we are in fact very open to feedback as highlighted by the number of reviews we get through tripadvisor. We are very proud when we get positive reviews but equally... More 

Haywards Heath, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 17, 2015

This Holiday Inn Hotel is located abt 10 min walking distance from Bradford station. Checkin is a breeze. Room was reasonably spacious overlooking the brentford lock. Bed very comfortable, 2 kinds of pillows soft and firm, so that is nice. The comforter was however a bit too warm for me. The bath and toilet spotless. Plenty of towels that r... More 

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Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and sharing your experience with us. We love reading such a thorough review and commenting on every part of your stay with us. Pleasing to read that across the board from check in, to the cleanliness of your room, wifi speed, breakfast and service overall, we exceeded your expectations so thank you for letting... More 

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