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Holiday Inn London - Brentford Lock

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Commerce Road, Brentford TW8 8JZ, England
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Holiday Inn London - Brentford Lock
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Holiday Inn London - Brentford Lock
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453 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Although we were sceptical about staying at a Holiday Inn,this particular one really impressed us.The friendly and helpful staff made all the difference.Plus on taking a chance with ordering Room service,we were pleasantly surprised by the quality of food we got.It certainly outclasses a lot of the so called Grand 5 star plus hotels.We will certainly be back soon

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Harrogate, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Fairly straight forward to get there from Kings Cross by public transport. Lovely spacious room, spotlessly clean. Front of house staff, wonderful, knowledgeable and helpful, especially Meral Kaya. She helped us with local transport knowledge and organised our return trip to Kings Cross and made us feel as if we were VIP's!. The décor was refreshingly different. The breakfast food... More 

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Italy
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We have just arrived at the Holiday Inn, Brentford Lock, and it all seems pretty good. Clean spacious rooms etc. Room service was reasonably priced and arrived really fast. However, this is weird. I tried many times to access tripadvisor.co.uk on their internet connection and it simply would not connect. So I connected to a VPN in the UK and... More 

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Haywards Heath, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Holiday Inn Hotel is located abt 10 min walking distance from Bradford station. Checkin is a breeze. Room was reasonably spacious overlooking the brentford lock. Bed very comfortable, 2 kinds of pillows soft and firm, so that is nice. The comforter was however a bit too warm for me. The bath and toilet spotless. Plenty of towels that r... More 

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Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and sharing your experience with us. We love reading such a thorough review and commenting on every part of your stay with us. Pleasing to read that across the board from check in, to the cleanliness of your room, wifi speed, breakfast and service overall, we exceeded your expectations so thank you for letting... More 

Huddersfield, United Kingdom
Top Contributor
151 reviews 151 reviews
79 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a newish clean hotel with nice modern approach to decor and services. Small starbucks in bar. Reception good and efficient. Staff all polite Nd seem well trained. Breakfast is excellent but at £13 needs to be. Room was very clean and quiet affording a great nights sleep. One of the best ihg i stayed at for a while... More 

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Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. To read great reviews is special, but to read them from one our Platinum members makes me even more proud especially as I'm sure you have seen "one or two" hotels in your lifetime. We too love our newly designed lobby and it gives our hotel a more comfortable but also cool place to... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Quite hotel, and a nice easy menu. As a hotel I would give it a 3 as fairly standard but great for business or for a weekend away. However, the team there were excellent and genuinely cannot be more helpful or friendly.

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. My team were humbly proud in reading such positive reviews in the service they delivered and I agree, we are a friendly bunch of people who enjoy interacting and being genuine with our guests. We certainly tick the box, whether it be leisure or business and can always get better so once again, thank... More 

Monmouth, United Kingdom
Top Contributor
86 reviews 86 reviews
36 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed overnight prior going to Kew Gardens for the day. The hotel was ideally situated, close to a group of shops, and took approx. 20 mins to walk to Kew. The staff were so attentive and friendly I felt I had met them before. Our room (411) was large with two double beds, a great shower and surprisingly quiet... More 

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Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. We too love Kew gardens, it's such a popular attraction with many guests staying with us as we very close to the site...great for a weekend break. Great to read that breakfast was enjoyed as we are very proud of our breakfast offering and put a lot of effort to give you the best... More 

Burntwood, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was 11 out of 10 , friendly helpful staff , room was spotless and great shower , the beds were so comfy we had a great sleep , no noise , i went with my son and the room i booked had two double beds for a very reasonable price , we had breakfast in the morning which... More 

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Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. We have never received a rating of 11 out of 10 so that's a first and we are definitely not shy to receive that award from you. These comments truly brought a massive smile to my team and you absolutely made their day. We are very proud to be a part of such a... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at the holiday inn for the 6 nations and was perfect for the short commute to twickenham. Nice comfortable room with a good buffet style breakfast. Just what you need. Will definitely stay here again as it beats getting the train back to the Midlands.

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Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Couldn't agree with you more, we are such a short distance away from Twickenham and as a rugby lover myself, think its a great location. We are very proud of our breakfast and we spend a lot of time thinking what we can offer to make sure you get the best start to the... More 

Middlesbrough, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This Hotel is one of the most welcoming hotels that I have stayed at in London. Staff were extremely pleasant and willing to assist, always smiling and polite. The rooms are well presented and spotlessly clean as were all the communal areas, a credit to the housekeeping team. The reception, bar and restaurant staff were attentive and very helpful, a... More 

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Firstly, you truly made Ula's day as she was ecstatic to read her name in "lights" so to speak. She is a great asset to my team and we are lucky to have her. My housekeeping team truly do work hard to master their craft and they do an impeccable job in ensuring my... More 

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