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Holiday Inn London - Brentford Lock

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Commerce Road, Brentford TW8 8GA, England
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Holiday Inn London - Brentford Lock
Holiday Inn London - Brentford Lock
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541 Reviews from our TripAdvisor Community

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Lancashire, United Kingdom
Level Contributor
67 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed today NEW

I was surprised how quiet the rooms were considering the location to Heathrow Airport. I thought that the reception/bar area was very relaxing. They had an excellent breakfast choice in the morning. I will be using this hotel again if in the area.

Helpful?
1 Thank 21Chicken21
Atherstone, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed here on a business trip early in 2016. I found the hotel staff to be really polite and helpful. The room was really spacious and very clean with everything you would want and expect from a holiday Inn. Location is good with lots of places to eat and drink around in the area. The breakfast was lovley with... More 

Helpful?
Thank Hornsbyd
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We were there for a family wedding and my cousin who lives in London area booked us this hotel and it worked so well. Transportation was right outside and convenient.The holiday inn was amazing, handicapped room very convenient, staff was amazing, food was amazing! Thank you to all especially Ben!

Helpful?
1 Thank GraceAnn1123
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

What a terrific review to read, thank you for sharing. I know Ben will be bouncing around the room with happiness after getting a special mention. I am more happy to read that were able to make your stay from the bedroom, food and service a unforgettable experience.....go Team Brentford :-)) Hope to see you again soon. Pedro da Silva... More 

London
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We needed to be close to Brentford Lock West and this hotel fitted the bill perfectly. The staff were pleasant and professional and the room was very comfortable. The usual, uninspired, buffet breakfast was satisfactory for the price. The location, a short walk to local restaurants and shops and yet reasonably quiet, was good. Buses to White City and Hammersmith... More 

Helpful?
1 Thank Philippa H
Fort Lauderdale, Florida
Level Contributor
86 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is in my view the one of the best hotels West of the Capital. The staff are excellent and the accommodation is 1st class. When I last visited the hotel in October 2015 there was a problem with the breakfast food being cold - something that other reviewers had mentioned. Following my review the Management assured me they... More 

Helpful?
1 Thank DermotMcQ
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you very much Mr. McQuarrie for the kind words and firstly, I appreciate the honesty on your first review in highlighting the inconsistency in our breakfast offering. Taking your input, as well as other reviewers, it's great to read how the changes we have made has made a massive difference to the quality and consistency of our breakfast....the most... More 

Wales
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Was in Twickenham on business so this hotel was very commutable (3 miles). Assume its newly built as it seems very fresh & modern. Car park under the hotel is handy (£14 a day). Staff are all friendly & helpful. I had an executive room which was massive and had a balcony. Very nice room. The only downside for me... More 

Helpful?
Thank thegunners1978
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for the kind review, I appreciate your honesty. Appreciate the positive comments around the fresh look of our hotel and service in general you received. Sincere apologies for experience of your dining experience, an area we are normally quite strong in. I would be interested to know in more detail what can be improved so please do contact... More 

Torquay, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My partner and I with our four yr old have just spent the weekend here and we have received the best treatment from all of the staff. We were made to feel very welcome from the moment we arrived until we left. Nothing was any trouble anything we asked for was accommodated especially as our daughter has a fussy appetite... More 

Helpful?
1 Thank Susan A
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

You are very welcome, it was a pleasure to welcome you and your family. Never apologise for kids being picky eaters, we love cooking for all tastes and if a child is happy, then the parents are happy too.....win/win situation is how we see it! :-)) Look forward to welcome you back soon. Pedro da Silva General Manager More 

Singapore
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a modern hotel in Brentford. If you are looking for B&B English style rooms, then this isn't the place for me. I love it though because I'm not a fan of "quaint and charming" rooms. The hotel is very clean and neat - from the reception, lobby, lounge, corridors and the rooms. I'm a stickler for cleanliness (to... More 

Helpful?
1 Thank sherrie79
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

What a fantastic review to read, much appreciated and I truly value the detail and review of every part of your experience with us. Truly proud of my team who delivered the promise to exceed both prouduct and service expectations. Thank you for the personalised mention of Ben, truly makes me proud to have him on my team. Completely agree... More 

Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 7, 2016

Stayed here for 1 night on business Room was very clean and tidy and very spacious. Very quick check-in and the reception staff made sure I had everything I needed and didnt miss anything. Wifi is excellent in the rooms. The restaurant staff at breakfast were very helpful and polite. The buffet breakfast was very relaxed

Helpful?
1 Thank Lyndsay K
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

I appreciate the positive comments and review. Incredibly proud at the professionalism and skill of my housekeeping team in providing the highest quality bedroom for you. In addition, thank you for highlighting a great breakfast experience something we have been working hard at improving. Look forward to welcome you back soon. Pedro da Silva General Manager More 

County Dublin, Ireland
2 reviews
4 of 5 stars Reviewed January 4, 2016 via mobile

This is my second stay at the hotel.. Very good experience overall.. Staff are nice.. Hotel is in a good location.. About a 20 minutes drive to Westfield, 25-30 minutes to central London, closest airport I believe is Heathrow.. Rooms are very clean and large.. Free wifi is available.. Starbucks coffee is served in the hotel lobby/cafe area which is... More 

Helpful?
Thank noor343
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for the positive comments and glad to hear that your stay with all the extra benefits of free wifi, the best coffee in town from Starbucks as well as the most comfortable seating areas we have in our lobby. Look forward to welcome you back in the new year. Pedro da Silva General Manager More 

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