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Holiday Inn London - Brentford Lock

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Commerce Road, Brentford TW8 8GA, England
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Holiday Inn London - Brentford Lock
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Holiday Inn London - Brentford Lock
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468 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bath, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

I and some colleagues have used this hotel a number of times for Rugby at Twickenham and for visits to London without having to travel into london. It was recently updated and is a very pleasant Hotel. staff are excellent and very helpful ( in Particular Ula) who has been there a few years. Rooms are clean and comfortable If... More 

Was this review helpful? Yes 1
Littlehampton, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

As one person in a large business booking (around 20 rooms)for 3-4 nights, I was shocked and surprised at the appalling level of service our table received on the first of a three night stay. A Tuesday evening, following a day which for me had started with travelling at 5am, I was pretty tired and hungry when I arrived in... More 

Was this review helpful? Yes 1
Bishops Stortford, United Kingdom
Top Contributor
97 reviews 97 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here on a Monday night for a business meeting. The hotel is modern, clean with friendly and helpful staff. Despite being under the flight path I heard not a single plane all night, as i slept in my comfy bed. The room was an ok size, the bathroom small but functional, and really I couldnt fault it for... More 

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Your comments are really appreciated and it's comforting to read that your stay was a comfortable one. As always, I will take your suggestions on board and in addition, great to read that the value for money impression was meeting your expectation. Look forward in welcoming you back soon. Pedro da Silva General Manager More 

Biddulph, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Stopped overnight on a Friday due to a business meeting on Saturday. Parking at the hotel was limited, we managed to get the last space arriving around 16.30 & later on cars appeared everywhere. Be prepared to park elsewhere. A good setting and very quite overnight. Food in the restaurant is hard to judge, one of us had a curry... More 

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Appreciate the positive comments around the bedroom quality and the service my team delivered during your stay with us. We always try our best to accommodate guests who travel by car and normally our 65 car park spaces are adequate space when we are fully booked. Our curry is known in the local area... More 

Taunton, England
Top Contributor
70 reviews 70 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

I want to thank the manager and the staff for great service last Saturday (9th may). I was visiting and had booked three rooms 1 exec and 2 double Queens. I turned up and the receptionist said we have 3 double rooms for you. I was not happy as I had booked the room 6 months ago. I was asked... More 

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Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Firstly, let me apologise for the confusion around the bed types that were booked and I was happy to hear from our internal handover, that we managed to resolve this for you. I'm equally proud to have a Front Office Manager like Meral, you tepyfies class and calmness under pressure. It doesn't surprise me... More 

Ashby de la Zouch, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

Only stayed one night whilst going to the rugby at Twickenham. Check in was very quick and the reception staff very friendly and professional. The room was very clean and modern with everything needed for a short stay. No view from the room although this was not an issue as I didn't spend much time in there. The car park... More 

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Great to hear such glowing reviews, very proud of my team. Look forward to welcoming you back when the rugby World Cup stares in September. Pedro da Silva General Manager More 

Swansea
Top Contributor
62 reviews 62 reviews
29 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here the other week while down on a business trip. Great location some nice eateries in the local area all within walking distance. Underground parking helpful staff great rooms and food. So much so I'm back this month and didn't even look else where

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. I really appreciate the positive comments around the food, service and rooms, we are very proud to be a hotel loved by both international and local guests. It's even more pleasing that we impressed you so much on your first visit, that you chose to stay with us a second time....that's the best compliment... More 

London, United Kingdom
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms here are very comfortable, but dinner in the restaurant was rather average - not a great choice, and not much flavour. Overpriced for the quality - there are better hotels for similar prices nearby.

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. I appreciate the compliment around the comfort of our bedrooms, I'm sure my housekeeping team will be delighted to read such praise. I would be interested to find out more detail around your comment around the flavour of your meal experience, so please feel free to contact me directly on gm@hibrentfordlock.co.uk. I do apologise... More 

Auckland, New Zealand
Contributor
16 reviews 16 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Holiday Inn Brentford Lock is a great alternative when transiting overnight in London to staying in the immediate Heathrow hotel area or travelling in to central London. The rooms are light, modern and functional. Located on the canal you can go for a walk or a run along the banks. Brentford Lock itself is and average area with a... More 

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Your absolutely right, we are literally 15 minutes away with the hotel and an 8 mile drive away....plus with our setting you get the best views and the relaxed atmosphere around Brentford. Thank you for the breakfast compliment, we are very proud of our offering and you cannot get better then Starbucks, best coffee... More 

London
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In response to a similarly titled review, yes you can get a bus and tube into central London. There's a choice of 3 buses to the Piccadilly Line and 2 buses to the District Line - they come along every few minutes. Or it's a pleasant 8 minute walk to Brentford mainline station with a train every 15 mins into... More 

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. I appreciate the reinforcement in providing any future guests reading this review on how easy and near the hotel is to all forms of public transportation. I'm ecstatic to read that the service, atmosphere and food was of a good standing as well as pride that my team delivered their promise of exceptional experience.... More 

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