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Holiday Inn London - Brentford Lock

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Commerce Road, Brentford TW8 8GA, England
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Holiday Inn London - Brentford Lock
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470 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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Brigg, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Used this hotel as my family and I were going to watch Rugby at Twickenham. We arrived around 6pm on a Friday. We were quickly checked in and directed to our room by very helpful staff. This was clean and roomy for four of us. We didnt have a view of the lock which would have been nice but we... More 

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Nottinghamshire, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Hotel very clean svs was exerllent breakfast gd but a little over priced Car parking is charged to you upon checking out was a little surprised as I wasn't expecting . If you visiting London it's about 1hr travelling from outside hotel from bus then train must require a Oyster card as cad is not taken on train or bus.

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Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Appreciate the comments about the cleanliness of the hotel, my housekeeping team work really hard to ensure we deliver top quality facilities. We also think the hotel is easy to get to and have many options around the hotel to get wherever you need to travel. Look forward in welcoming you back soon. Pedro... More 

Bath, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I and some colleagues have used this hotel a number of times for Rugby at Twickenham and for visits to London without having to travel into london. It was recently updated and is a very pleasant Hotel. staff are excellent and very helpful ( in Particular Ula) who has been there a few years. Rooms are clean and comfortable If... More 

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Great to see Ula rightfully mentioned as an example of pure hospitality and caring for our guests....her name has already been put on our wall of fame when we recognise our team members who get mentioned specifically. Well done Ula!! Appreciate the other comments around our innovative new open lobby that has gone down... More 

Littlehampton, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

As one person in a large business booking (around 20 rooms)for 3-4 nights, I was shocked and surprised at the appalling level of service our table received on the first of a three night stay. A Tuesday evening, following a day which for me had started with travelling at 5am, I was pretty tired and hungry when I arrived in... More 

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and firstly, let me apologise for the experience that you had in our dining facilities. We always try our best to be honest with our guests especially when we receive a high demand of orders in one go. I know personally that most guests appreciate to be told up front if there is indeed... More 

Bishops Stortford, United Kingdom
Top Contributor
97 reviews 97 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here on a Monday night for a business meeting. The hotel is modern, clean with friendly and helpful staff. Despite being under the flight path I heard not a single plane all night, as i slept in my comfy bed. The room was an ok size, the bathroom small but functional, and really I couldnt fault it for... More 

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Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Your comments are really appreciated and it's comforting to read that your stay was a comfortable one. As always, I will take your suggestions on board and in addition, great to read that the value for money impression was meeting your expectation. Look forward in welcoming you back soon. Pedro da Silva General Manager More 

Biddulph, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stopped overnight on a Friday due to a business meeting on Saturday. Parking at the hotel was limited, we managed to get the last space arriving around 16.30 & later on cars appeared everywhere. Be prepared to park elsewhere. A good setting and very quite overnight. Food in the restaurant is hard to judge, one of us had a curry... More 

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Appreciate the positive comments around the bedroom quality and the service my team delivered during your stay with us. We always try our best to accommodate guests who travel by car and normally our 65 car park spaces are adequate space when we are fully booked. Our curry is known in the local area... More 

Taunton, England
Top Contributor
70 reviews 70 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I want to thank the manager and the staff for great service last Saturday (9th may). I was visiting and had booked three rooms 1 exec and 2 double Queens. I turned up and the receptionist said we have 3 double rooms for you. I was not happy as I had booked the room 6 months ago. I was asked... More 

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Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Firstly, let me apologise for the confusion around the bed types that were booked and I was happy to hear from our internal handover, that we managed to resolve this for you. I'm equally proud to have a Front Office Manager like Meral, you tepyfies class and calmness under pressure. It doesn't surprise me... More 

Ashby de la Zouch, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Only stayed one night whilst going to the rugby at Twickenham. Check in was very quick and the reception staff very friendly and professional. The room was very clean and modern with everything needed for a short stay. No view from the room although this was not an issue as I didn't spend much time in there. The car park... More 

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Great to hear such glowing reviews, very proud of my team. Look forward to welcoming you back when the rugby World Cup stares in September. Pedro da Silva General Manager More 

Swansea
Top Contributor
66 reviews 66 reviews
32 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here the other week while down on a business trip. Great location some nice eateries in the local area all within walking distance. Underground parking helpful staff great rooms and food. So much so I'm back this month and didn't even look else where

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. I really appreciate the positive comments around the food, service and rooms, we are very proud to be a hotel loved by both international and local guests. It's even more pleasing that we impressed you so much on your first visit, that you chose to stay with us a second time....that's the best compliment... More 

London, United Kingdom
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The rooms here are very comfortable, but dinner in the restaurant was rather average - not a great choice, and not much flavour. Overpriced for the quality - there are better hotels for similar prices nearby.

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. I appreciate the compliment around the comfort of our bedrooms, I'm sure my housekeeping team will be delighted to read such praise. I would be interested to find out more detail around your comment around the flavour of your meal experience, so please feel free to contact me directly on gm@hibrentfordlock.co.uk. I do apologise... More 

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