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Holiday Inn London - Brentford Lock

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Commerce Road, Brentford TW8 8GA, England
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1 room 1 adult
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Holiday Inn London - Brentford Lock
Holiday Inn London - Brentford Lock
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539 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We were there for a family wedding and my cousin who lives in London area booked us this hotel and it worked so well. Transportation was right outside and convenient.The holiday inn was amazing, handicapped room very convenient, staff was amazing, food was amazing! Thank you to all especially Ben!

Helpful?
1 Thank GraceAnn1123
London
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We needed to be close to Brentford Lock West and this hotel fitted the bill perfectly. The staff were pleasant and professional and the room was very comfortable. The usual, uninspired, buffet breakfast was satisfactory for the price. The location, a short walk to local restaurants and shops and yet reasonably quiet, was good. Buses to White City and Hammersmith... More 

Helpful?
1 Thank Philippa H
Fort Lauderdale, Florida
Level Contributor
86 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is in my view the one of the best hotels West of the Capital. The staff are excellent and the accommodation is 1st class. When I last visited the hotel in October 2015 there was a problem with the breakfast food being cold - something that other reviewers had mentioned. Following my review the Management assured me they... More 

Helpful?
1 Thank DermotMcQ
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you very much Mr. McQuarrie for the kind words and firstly, I appreciate the honesty on your first review in highlighting the inconsistency in our breakfast offering. Taking your input, as well as other reviewers, it's great to read how the changes we have made has made a massive difference to the quality and consistency of our breakfast....the most... More 

Wales
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Was in Twickenham on business so this hotel was very commutable (3 miles). Assume its newly built as it seems very fresh & modern. Car park under the hotel is handy (£14 a day). Staff are all friendly & helpful. I had an executive room which was massive and had a balcony. Very nice room. The only downside for me... More 

Helpful?
Thank thegunners1978
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for the kind review, I appreciate your honesty. Appreciate the positive comments around the fresh look of our hotel and service in general you received. Sincere apologies for experience of your dining experience, an area we are normally quite strong in. I would be interested to know in more detail what can be improved so please do contact... More 

Torquay, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My partner and I with our four yr old have just spent the weekend here and we have received the best treatment from all of the staff. We were made to feel very welcome from the moment we arrived until we left. Nothing was any trouble anything we asked for was accommodated especially as our daughter has a fussy appetite... More 

Helpful?
1 Thank Susan A
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

You are very welcome, it was a pleasure to welcome you and your family. Never apologise for kids being picky eaters, we love cooking for all tastes and if a child is happy, then the parents are happy too.....win/win situation is how we see it! :-)) Look forward to welcome you back soon. Pedro da Silva General Manager More 

Singapore
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a modern hotel in Brentford. If you are looking for B&B English style rooms, then this isn't the place for me. I love it though because I'm not a fan of "quaint and charming" rooms. The hotel is very clean and neat - from the reception, lobby, lounge, corridors and the rooms. I'm a stickler for cleanliness (to... More 

Helpful?
1 Thank sherrie79
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

What a fantastic review to read, much appreciated and I truly value the detail and review of every part of your experience with us. Truly proud of my team who delivered the promise to exceed both prouduct and service expectations. Thank you for the personalised mention of Ben, truly makes me proud to have him on my team. Completely agree... More 

Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for 1 night on business Room was very clean and tidy and very spacious. Very quick check-in and the reception staff made sure I had everything I needed and didnt miss anything. Wifi is excellent in the rooms. The restaurant staff at breakfast were very helpful and polite. The buffet breakfast was very relaxed

Helpful?
1 Thank Lyndsay K
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

I appreciate the positive comments and review. Incredibly proud at the professionalism and skill of my housekeeping team in providing the highest quality bedroom for you. In addition, thank you for highlighting a great breakfast experience something we have been working hard at improving. Look forward to welcome you back soon. Pedro da Silva General Manager More 

County Dublin, Ireland
2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

This is my second stay at the hotel.. Very good experience overall.. Staff are nice.. Hotel is in a good location.. About a 20 minutes drive to Westfield, 25-30 minutes to central London, closest airport I believe is Heathrow.. Rooms are very clean and large.. Free wifi is available.. Starbucks coffee is served in the hotel lobby/cafe area which is... More 

Helpful?
Thank noor343
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for the positive comments and glad to hear that your stay with all the extra benefits of free wifi, the best coffee in town from Starbucks as well as the most comfortable seating areas we have in our lobby. Look forward to welcome you back in the new year. Pedro da Silva General Manager More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 30, 2015 via mobile

Really nice, great food, great decor, good walks and plenty of restaurants within walking distance. Been back a couple of times as a couple and with children and pleased each time. It is a little out the way, so a bit of a trip to central London Really good breakfast

Helpful?
Thank Jenny G
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for the high praise and positive comments around your experience with us. Happy to read that you have visited us more than once and have enjoyed it each time. I appreciate the positive comments around breakfast, an area we have been working really hard to improve in and it's great to read it's paying off. Wishing you a... More 

Northampton, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed December 29, 2015

I night stay with my mum. Fab lobby area. Really inviting. Staff were exceptional on arrival. Upgraded on arrival but as we didn't want to share a bed we declined but instead as it was Xmas we were given a Xmas gift which turned out to be a huge box of biscuits. Reception helped us up to the room with... More 

Helpful?
Thank roff
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for the high praise and compliments, I was delighted to read that one....you were fed well with lots of chocolates but equally, had a comfortable and relaxing time at our hotel. Look forward to welcome you back in the new year and wishing you and your family a healthy and successful 2016. Pedro da Silva General Manager More 

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