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Holiday Inn London - Brentford Lock

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Commerce Road, Brentford TW8 8GA, England
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Holiday Inn London - Brentford Lock
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Holiday Inn London - Brentford Lock
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485 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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    (485)
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    (119)
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London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

A very clean modern hotel with all the facilities available. Clean rooms, underground parking, good bar and in house Starbucks! Had a good stay following on from my son's wedding reception, which was held in the luxurious banqueting hall.

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. My team will be brimming with pride reading the reviews on the cleanliness of the rooms, quality of our food and beverage options and secure car parking. We love hosting weddings, an area we specialise in and based on the amount of weddings we do each year, guests love us too!! :-) Look forward... More 

USA
Level Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 1 week ago

This is certainly one of the best Holiday Inns I have stayed at globally. Beautiful location, great staff, and food venue. The hotel has a large ballroom which we used to attend a function and it was well setup. There is a Starbucks in site and a restaurant which has a great breakfast buffet - was included in my room... More 

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Wow...to be given the title as the best globally is the highest praise anyone can get. No pressure then to meet up that expectation :-) Our large banqueting rooms are indeed a popular choice as we host almost 100 weddings a year, a special time for hotel personally to make that momentous day a magnificent one. Appreciate the positive comments... More 

A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago

We stayed here with 2 children in may. Although we did make an effort to keep the room clean buy disposing of our waste in a bin out side on one occasion we didn't. I put a dirty nappy in a plastic bag which I tied and put it in the bin. It was a warm day and we went... More 

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback Mrs Macleod. Firstly let me apologise for the circumstances around your stay with us which I have asked my team to investigate into a bit more detail for me. In the meantime, please feel free to contact me directly on gm@hibrentfordlock.co.uk so I am able to put this right for you. Pedro da Silva... More 

norfolk
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago

Based on my experience this is not one of IHGs best properties . As mentioned in previous reviews there was still only one lift working. Some staff were fine and service was good, but some were of the can't be bothered school . On the plus side the restaurant food in the evening was pretty good and service was good... More 

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Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Firstly, let me apologise profusely for the one lift bring out of order for the length of period it was. The hotel worked relentlessly with our contractor to resolve the problem and ensure before putting it back into operation, it posed no safety risk at all. I thank you for your patience whilst doing... More 

Hickstead, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for one night as visiting Syon Park. Paid extra for an executive room. Probably the most comfortable hotel bed ever. Very large balcony with views over the river and lock. Good breakfast. Parking at £14 per night a tad expensive.

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. It's so pleasing to read that our recent investment in new beds is making a world of a difference to our guests. I agree, the views from our Executive rooms are simply the best! On reference to our car parking prices, we feel they provide the most value to our guests with underground and... More 

Chester, United Kingdom
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for two nights, pleasant comfortable stay, clean and tidy, good location for Twickenham stadium. Would recommend it and would stay again. Room quite large very quiet, very clwan, tea coffee making facilities in room.

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Appreciate the positive reviews overall and look forward in welcoming you back soon, Pedro da Silva General Manager More 

Isle of Man
Level Contributor
134 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Staff not very welcoming on arrival- no offer of upgrade. The room had no view- looked on to the back wall of another part of the hotel. Only double bed. Bathroom ok but no toiletries. Breakfast had reasonable choice but when we ate the cooked items looked like they had been sitting for a while. Room was very expensive and... More 

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Firstly let me apologise on behalf of my team that we did not meet your expectations whilst staying with us. I take your comments very seriously and wish to understand them in more detail. It would mean a great deal if I would be able to make contact with you directly, so please feel... More 

Doncaster, United Kingdom
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Everything was very good about this hotel (as others have said) and luckily both lifts were working during our stay. I would just say that; 1) All hotels should offer free parking 2) The meal options could have been a little better 3) All breakfast options should have been maintained throughout the full service, rather than allowing them to run... More 

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Appreciate letting me know the meal experiences you had whilst with us. It would be appreciated of I could have a big more detail to assist me in knowing the opportunities to improve. My email address is gm@hibrentfordlock.co.uk. In addition, great to read that even with these areas of improvement, the confidence is there... More 

Southampton, United Kingdom
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My partner and I stayed here last week-end when we went to the E Grand Prix in Battersea Park. The location of the hotel is beautiful. It is right on the canal and locks at Brentford. It has been seriously redeveloped and has restaurants nearby. The location is very pictureresque and really pretty to walk around. Who knew this lovely... More 

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Firstly let me know apologise for the lift not working and how that impacted your stay. I can assure you we are working hard with our lift supplier to resolve this as soon as possible. Appreciate the positive comments around the comfort of our rooms and I agree, location where this hotel is beautiful... More 

Southampton, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 25, 2015

My wife and I stayed here at the start of June 2015, staying 2 nights as we were at a family wedding. I'd initially balked at the price when I booked because it felt a bit expensive for what we appeared to be getting but ultimately my stay helped me in justifying the price to myself. The room was clean... More 

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Great to read that we exceeded your expectations, it's always pleasing to read when we surprise our guests with our little gem in west london. My team will be over the moon in reading the positive reviews on our breakfast, comfortable beds and the cleanliness of our rooms. Look forward in welcoming you back... More 

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