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Holiday Inn London - Brentford Lock

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Commerce Road, Brentford TW8 8GA, England
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Holiday Inn London - Brentford Lock
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477 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Southampton, United Kingdom
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed yesterday NEW

My partner and I stayed here last week-end when we went to the E Grand Prix in Battersea Park. The location of the hotel is beautiful. It is right on the canal and locks at Brentford. It has been seriously redeveloped and has restaurants nearby. The location is very pictureresque and really pretty to walk around. Who knew this lovely... More 

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Southampton, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here at the start of June 2015, staying 2 nights as we were at a family wedding. I'd initially balked at the price when I booked because it felt a bit expensive for what we appeared to be getting but ultimately my stay helped me in justifying the price to myself. The room was clean... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Absolutely amazing service, was served by the most sweetest waiter Ben, he literally made my coffee to perfection, just what I needed. Thanks again for my making my trip worthwhile your conversation was great and the advice given was spot on. Will make sure to come here again. Thank you! Maria

Was this review helpful? Yes 1
Greater Manchester, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I stay in many HI across the World no was no more surprised than the next person to find Brentford Locks one of the nicer places to stay. Granted , Brentford isn't on everyone's to do lit but if you find yourself around the area it's definitely worth staying at. Usual HI cost at the bar but the location is... More 

Was this review helpful? Yes 1
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Executive room very nicely furnished with large balcony overlooking the lock. Sit out there with table and chairs. Service was excellant, great welcome on arrival, great bar and breakfast service. Very comfortable and enjoyable stay.

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Its so encouraging to read what a wonderful experience you had with us attending a wedding. We truly do specialise in weddings and love making that special day a truly memorable one. I hope to see you again soon, perhaps on a another leisure stay. Pedro da Silva General Manager More 

Leiden, The Netherlands
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was an excellent value-for-money hotel, with 267 bus almost direct to Twickenham and (in the other direction) to Gunnersbury Station and the underground.One word of caution.. we booked the room with a river view and balcony, but it is over the reception area for weddings. Whatever you may think when you arrive.. the noise penetrates through the bed... you... More 

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Firstly, let me apologise for the disruption the wedding caused during your stay with us. We always try out best to handle the music and celebrations as best as we can. I was equally happy to read that my team managed to be as helpful and flexible to ensure you got the best room... More 

Telford, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

10 minute walk from station. 2 minute walk to bus stop 10 minute bus to twickenham (£13 taxi) Perfect for anyone going to the rugby. Clean spacious room, good shower and bath couldn't ask for more. Didn't use restaurant or bar facilities really was just somewhere to sleep

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. What fantastic comments to read, really appreciate it. We love the fact that we are do close to Twickenham, the home of rugby, and when the rugby World Cup starts in September, the area will be buzzing. Look forward to welcoming you back. Pedro da Silva General Manager More 

Brigg, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Used this hotel as my family and I were going to watch Rugby at Twickenham. We arrived around 6pm on a Friday. We were quickly checked in and directed to our room by very helpful staff. This was clean and roomy for four of us. We didnt have a view of the lock which would have been nice but we... More 

Was this review helpful? Yes 2
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Great to read such a detailed review and that you had a comfortable stay with us. World Cup fever starts in September so I'm sure I'll see you return and enjoy the rugby fever. Look forward to welcoming you back. Pedro da Silva General Manager More 

Nottinghamshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 27, 2015 via mobile

Hotel very clean svs was exerllent breakfast gd but a little over priced Car parking is charged to you upon checking out was a little surprised as I wasn't expecting . If you visiting London it's about 1hr travelling from outside hotel from bus then train must require a Oyster card as cad is not taken on train or bus.

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Appreciate the comments about the cleanliness of the hotel, my housekeeping team work really hard to ensure we deliver top quality facilities. We also think the hotel is easy to get to and have many options around the hotel to get wherever you need to travel. Look forward in welcoming you back soon. Pedro... More 

Bath, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 21, 2015

I and some colleagues have used this hotel a number of times for Rugby at Twickenham and for visits to London without having to travel into london. It was recently updated and is a very pleasant Hotel. staff are excellent and very helpful ( in Particular Ula) who has been there a few years. Rooms are clean and comfortable If... More 

Was this review helpful? Yes 2
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Great to see Ula rightfully mentioned as an example of pure hospitality and caring for our guests....her name has already been put on our wall of fame when we recognise our team members who get mentioned specifically. Well done Ula!! Appreciate the other comments around our innovative new open lobby that has gone down... More 

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