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Holiday Inn London - Brentford Lock

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Commerce Road, Brentford TW8 8GA, England
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1 room 1 guest
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Holiday Inn London - Brentford Lock
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495 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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Birmingham
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed with my two children age 5 & 1 over the weekend and the hotel had everything we needed. I booked with holiday inn because we've stayed in their hotels before and they seem consistently pretty good. For me, the best thing about this hotel is the staff, they were all brilliant, going out of their way to be... More 

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. It's wonderful to read such praise and the service my team deliver each and everyday. It makes it more special as we are hotel that are very kid friendly and as a brand, embrace families and kids to stay with us anytime. Look forward to welcoming you back soon. Pedro da Silva General Manager More 

Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 3 nights and found the whole experience to be very good.The hotel is in a great location for commuting into central London and we found Brentford really relaxed and convenient.We ate at a lovely Italian round the corner La Rosetta,worth a visit.The hotel was spotless and modern and the mainly foreign staff were super friendly and helpful.I needed... More 

Was this review helpful? Yes 2
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. What high praise to read, appreciate the positive comments. Equally great to read that we delivered our promise in delivering exceptionally clean rooms, something we are famed for, and providing unrivalled service with hassle. I am proud to have such a range of multi national team members, who being their own individual spice to... More 

Chandigarh, India
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in Hoilday Inn Brentfort Lock for 3 nights between 18th to 21st Aug.,2015 & thoroughly enjoyed the stay.Clinically efficient hotel with promptness & pro activeness being nuclear to the hotel staff. Venessa a wonderful Goan hostess was a sheer delight in terms of being helpful in all respects. Hotel is very strategically located & has perfect view from open... More 

Was this review helpful? Yes 2
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Such positive praise, brought an enormous smile to my team when it was shared amongst our group. First and foremost, Vanessa is indeed a great asset to my team, always positive and engaging with a can so attitude....a hostess with the great heart. I am proud to have the best views in west london,... More 

Corfe Mullen United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff were friendly and helpful but the evening we arrived we were not told of the party of 40 using the restaurant. So when we came back downstairs to have an evening meal we were not able to use the restaurant. We were told we could use the bar area which consisted of high bar stools. All placed under... More 

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Firstly, apologies that we didn't inform you of the group that were dining with us and that your dining experience, even though you enjoyed the meal, wasn't ideal. In addition, we have gone through the comments around preparing for the amenities and requests for our first, to ensure we get it right the first... More 

Dudley, United Kingdom
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Executive room not quite as special as I thought it would be but having a balcony with a view of the Union Canal are probably the reasons it is classed as such. Easy to get too and the welcome from the front desk could not be faulted. Lovely comfortable bed and just relaxed on the balcony overlooking the locks. Ice... More 

Was this review helpful? Yes 2
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Great to read that you enjoyed the best views in west London in our humble opinion. Equally great to see that our investment in new beds is paying off and that the welcome from my front desk team was just as engaging. We do feel that our car park prices are the most competitive... More 

Barbados
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed as a family of four and found the rooms spacious and clean. The staff was very friendly and helpful. The restaurant meals were very good - especially the breakfast. Great location - with the lock and narrow boats alongside, and Kew Gardens nearby.

Was this review helpful? Yes 2
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. What a fabulous review to read, really proud of my team who work tirelessly to deliver such impact flu and engaged service. Breakfast is the most important meal of the day and I'm glad we were able to provide that energy for you first thing in the morning. Look forward to welcoming you back... More 

Gosport, United Kingdom
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very clean, very stylish setting, great food, great staff -attentive, helpful and polite in a positive 'can do' way- a combination which just can't fail, and it didn't. Unfortunately, the system did though. I understand that any commercial business needs to make money to survive, if not to grow and prosper even. But, there is always a but....... My colleague... More 

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Firstly, let me apologise for the start of your stay with us not being the perfect start...especially working hard to get the World Cup tournament ready for all rugby fans. I will look into exactly what went wrong and correct such incidents to avoid them in the future so again, I'm sorry for the... More 

Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I sometimes wonder what people expect in Hotels. Most can be so picky. This Hotel is probably the best I have stayed in, anywhere, EVER !! Everything was outstanding. Staff, rooms, parking, lifts, food, the whole experience. OUTSTANDING.

Was this review helpful? Yes 2
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback Jeff. What glowing but equally humbling comments about your recent stay with us. As I read this review to my team this morning, they all were glowing with pride. Appreciate the time taken to review my hotel and I'm hopefully we get to see you back soon. Pedro da Silva General Manager More 

Mumbai (Bombay), India
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good Clean rooms, Helpful staff !!! Good thing about this location is you have market place nearby, the Red Bus starts right from this location and the lake gives a good view and place to chill by in the evenings.

Was this review helpful? Yes 2
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. My team will be proud to read such positive comments about the helpful service, something we work hard in perfecting. Brentford market is a great place to visit on Sundays, with plenty of local produce and treats. Our outside deck from the bar area is great place to relax and chill out with family... More 

Farnham
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here one night on a very warm day. The room was clean and very tastefully decorated with a separate desk for computer. Being an executive room it had a balcony looking out onto Brentford Lock. The balconies are not private with only a rope separating them from the neighbouring room. There is a basement car park - charge... More 

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. Appreciate the great comments about the cleanliness of our rooms and the fact you enjoyed the views from our balconies....they are indeed the best in west London. Kew Gardens is a magnificent place to visit and we are equally close to other great attractions such as Twickenham, ideal location with the rugby World Cup... More 

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