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Sol Pelicano

Cayo Largo del Sur | Archipiélago de los Canarreos, Cayo Largo, Cuba
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2,270 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was my first time in an all inclusive resort. Cayo Largo deal Sur is just a beautiful place to have a little break from your Cuba trip. We spent there 3 nights. We booked the hotel online through the Cuba Melia website and chose a sea view room. It was definitely worth spending the extra money for this. Stunning... More 

Helpful?
Thank Jkruk
1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

Although we have been to Cuba 6 or 7 times and our friends have been there more times than that. So with that said we really like Cuba and know what to expect! We Don't have high expectation but this resort was a little bit of a let down. First the good. Of coarse the beach is awesome sugary white... More 

Helpful?
Thank Gdfae
Fergus
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

When we first showed up at night and the first morning, we walked around in awe and dismay at the state of the buildings and grounds. The first supper and breakfast were also terrible and we wondered where we'd ended up, but we're pretty easy going so we figured it'd be fine whatever. But from there everything improved tremendously! The... More 

Helpful?
2 Thank Annette V
St. Catharines, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My husband and I were at the Pelicano for 1 week starting on New Years Eve. The Good: 5 minutes from the airport Gorgeous beaches The food was the best we have ever had in Cuba- lots of fresh roasted meats and fish, delicious freshly made pancakes and croissants at breakfast, good restaurant right at the beach. Most of the... More 

Helpful?
3 Thank DaisyDrummer
Williamstown, Canada
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We traveled January 16-23 Room 4925 This was our second time at the Sol Pelicano. As a repeat guest you are supposed to be invited to a supper hosted by the hotel and a bottle of Rhum which we never received. I had requested that we be invited to the Tuesday supper as we were celebrating my husband's birthday on... More 

Helpful?
4 Thank SusanJHC
Montreal, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

We are return customers which entitles you to a gourmet meal with other repeat customers, Tuesday or Thursday evening plus a bottle of rum. You have to be persistent to get the invitation and the bottle of rum. The meal consisted of shrimp, lobster and steak...excellent. it would have been a nice touch for the hotel to have told you... More 

Helpful?
7 Thank Senior M
HGeneralManager, General Manager at Sol Pelicano, responded to this review

Dear Senior M, I am very very sorry do not be able to get in touch with you, but I saw Roberto and Surie rappresented me in a wonderfull way. Next time please try to write me before your arrival in this way I will garante you to be present upon your arrival! Thank you! We are very happy to... More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I was fortunate enough to spend two weeks at Sol Pelicano starting Feb 3, 2015. I needed a rest and it was wonderful. The staff were both friendly and professional. The beach, etc. amazing. While recognizing why this hotel is rated 3 1/2 stars, the caring attention of staff made it a five star stay. I am going back to... More 

Helpful?
4 Thank RozRoll
HGeneralManager, General Manager at Sol Pelicano, responded to this review

Dear RozRoll, Thank you very much for your share their views on their spectacular vacation in Sol Pelicano. It is gratifying to read that enjoyed our facilities and especially the friendly staff. The major motivation for the management and staff is to know who has been pleased with our services and can not wait to return. We look forward to... More 

Kirchlengern, Germany
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Laritza Janette Latzaro Elitza Evi Felix Jarson,...Animation. Has always entertained us well. Thank you very much! At the beach, they have a series of animation offered. It was volleyball,gymnastics,dancing,yoga,games,...offered. The beach may be very large,there were also plenty of quiet areas. The animation also had an extensive program for kids wich never was disturbing and the children emlpoyed well. At... More 

Helpful?
5 Thank Carsten B
HGeneralManager, General Manager at Sol Pelicano, responded to this review

Dear Carsten B, thank you very much for your feedback via Tripadvisor! We appreciated all your comments and we are happy to hear that you enjoyed your stay at our Hotel Sol Pelicano in Cayo Largo. Off course we will share with our staff your considerations about services received in our Resort where we hope to welcome you soon again.... More 

Ajax, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After a delayed flight, and waiting for luggage that hadn't been taken off the plane (quite a few people waited for quite a few panicky minutes, we climbed aboard our bus transfer. We loved the fact the hotel was a 7 minute drive away!! Check in was smooth, however we landed at night, and trying to find our room block... More 

Helpful?
3 Thank sdougan
HGeneralManager, General Manager at Sol Pelicano, responded to this review

Dear sdougan, Thank you so much for the nice review about our Hotel and for sharing your comments on this important Web Site Tripadvisor. We are glad to receive some details in certain points well discussed with our staff. We see you back soon at the Sol Pelicano in Cayo Largo and we send you our best regards from this... More 

Belleville, Canada
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We traveled to Sol Pelicano on Jan 14/16 for one week. Transfer to the hotel was quick, once airport staff found the luggage that had not been off-loaded for 8-10 people. Check in was relatively painless, although if the hotel staff had the information available in the language of the parties arriving would speed things up, instead of struggling to... More 

Helpful?
4 Thank rcp148
HGeneralManager, General Manager at Sol Pelicano, responded to this review

Dear rcp148, We would like to humbly apologize for the disappointment you felt, with some aspects of your recent stay. Such service inconsistencies are not the norm and we will certainly pass on your feedback to the relevant Departments. Anything less than perfect indicates that there is room for improvement on our part and we will certainly look into resolving... More 

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