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Sol Cayo Largo

Cayo Largo del Sur | Archipiélago de los Canarreos, Cayo Largo, Cuba
Sol Cayo Largo

2,809 reviews from our community

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    1,051
    1,128
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Swanland, England, United Kingdom
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Never having booked at an "all inclusive" resort before, I was a little apprehensive as to what to expect for the last few days of our Cuban holiday. I was pleasantly surprised. It was not a huge complex with thousands of people. The accommodation was provided in blocks of just four and were so spread out that privacy was maintained... More 

Was this review helpful? Yes 4
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear YvonneD55 Thanks for taking your time writing about your recent stay at Sol Cayo Largo. We thank for your compliments about entertainment artists, accommodation, buffet restaurant,staff, service and beach. We are very happy that you had a great time with us. As regards the three disappointments we would like to inform you in the regard to the transport service... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had some great days at this hotel. The room was nice and clean, the air conditioner was really good attending the high temperatures outside it was great to get to the room and have some cold air. We didn't try any of the restaurants that needed reservation and the food from the buffet one was not "uau" but it... More 

Was this review helpful? Yes 3
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear Isa S, Thanks for taking your time writing about your recent stay at Sol Cayo Largo. We thank for your positive comments about t our facilities and grounds. As for fresh fruits, we would like to inform that as everything else comes from Havana, with transport by sea and under the conditions penalizes delivery!But at the end we are... More 

Montreal, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our 5th time there, we love it. (May 21 - June 4). Room was very clean. Had a problem with our safe, it was fixed within 15 min. Even got a call later to make sure everything was ok. Beach was nice but it had some seaweed probably due to strong winds. Weather is strange everywhere including here. Had 3... More 

Was this review helpful? Yes 5
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear LucJay, Thanks to share your recent experience spent in our resort with the Tripadvisor followers, was a pleasure for us received a confirm about our destination considerate one of the beautiful place where guests can relax and enjoyed their stay. Is important too receive each feedback in order to improve our daily work direct to fully satisfy needs of... More 

Kingston, Canada
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We liked this resort a lot, but there is certainly room for improvement in some areas. As so many other people have noted, the beach is fabulous and stretches for miles! As several people have also noted, it is often windy, and the wind direction determined whether or not it was possible to go swimming – if the wind came... More 

Was this review helpful? Yes 5
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear KingstonTravellers, On behalf of the management and staff of Hotel Sol Cayo Largo we would like to thank you for choosing us for your vacation. Your nice words cheer us up and drive us to keep improving ourselves, and we much appreciate each one of your suggestions. We will take everything into account because our main goal is the... More 

Ontario, Canada
Level Contributor
288 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 611 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Not as good as expected….lots of room for Improvement. As a first time visitor to Cayo Largo (which was a place we always wanted to see) we based our decision on Trip Advisor reviews which were mostly positive. However, when we went in January we discovered a few things you should consider. Overall we’d rate at a 3-Star on a... More 

Was this review helpful? Yes 3
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear TM643, On behalf of the management and staff of Hotel ol Cayo Largo, we would like to thank you for choosing us for your vacation. Your nice words cheer us up and drive us to keep improving ourselves, and we much appreciate each one of your suggestions. We will take everything into account because our main goal is the... More 

Sherbrooke, Canada
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Returned to the Sol Cayo Largo for a 2nd visit from May1-8, 2015. This trip was once again "solo" and as the 1st trip I was very comfortable at this hotel. It is very apparent why there are so many repeat guests at this hotel. The quiet, laid back atmosphere is much appreciated by all. Also it is a very... More 

Was this review helpful? Yes 8
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear Sunnybeac, Thank you for sharing your experience at the Hotel Sol Cayo Largo with readers of Tripadvisor. We have carefully read your remarks about our services and we apologize if we were unable to fully meet you expectations. Our efforts to meet the needs of our customers are constant and daily. We regret that you have found some workers... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Again the front staff did not know we were multiple return guest. They gave us a room with no AC. Had to complain at 1:00 am and we got another room. We asked for a second floor room and we were told they could not do it and yet new arrivals were given upper rooms. At least the restaurant staff... More 

Was this review helpful? Yes 4
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear Paul B, Thank you for your timeliness' in sharing your feedback with the readers of the portal Tripadvisor. It 'important for us to receive feedback at the end of a holiday, but even better would be to constructively express an expectation disregarded during the holiday, without waiting for the return, when now we cannot support you!Overall when is not... More 

Chesterfield, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is not a luxury holiday resort but its is beautiful in my eyes. Very quite and away from it all perfect to relax and take it easy (isn't that what holidays are all about).The beach I one of the best I have ever seen! the rooms are nice comfortable and clean. The staff happy and helpful although we didn't... More 

Was this review helpful? Yes 7
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear sugarandspice72, Wow! Thank you very much for this wonderful review of your stay of last year at Hotel Sol Cayo Largo! We are truly glad to know we exceeded your expectations during your stay with us. It makes us happy to know you enjoyed every corner of the property and the service provided by our team. Every team member... More 

Luxembourg City, Luxembourg
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed May 25, 2015

For people who complain I can say keep on complaining or go to your the 5 star hotel in your country were people speak your language and everyone is dancing around you. The country you are is Cuba and people do not have lots of things that you have in your country so the way they made hotel is already... More 

Was this review helpful? Yes 12
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear Goshke, We would like to thank you very much for taking the time to post your comments in Tripadvisor. We also appreciate the time you took to let us know your important comments, we will share your review with the entire staff,we are sure from now, and they will feel very proud. In our daily improvement process the comments... More 

Orleans, Ontario, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 19, 2015

This was my second trip to Cuba and sadly I announce that I will not return to Cuba as a result of my experience. Sol Cayo Largo rated their hotel as a 4.5 star .. I give this hotel a 3 star. I booked the package through TripCentral, VIP premier ocean view package and all I can say is that... More 

Was this review helpful? Yes 7
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear Carolyn H, Thank you for letting us know about your holidays at our resort and share it on Tripadvisor. We really regret you did not enjoy it as much as we wished. First of all, we honestly apologize, for not having fulfilled your expectations during your stay in our hotel. We want really you to know that we accept... More 

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