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Sol Cayo Largo

Cayo Largo del Sur | Archipiélago de los Canarreos, Cayo Largo, Cuba
Sol Cayo Largo
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2,733 reviews from our community

Traveler rating
    1,031
    1,095
    413
    133
    61
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395
1,624
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8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Again the front staff did not know we were multiple return guest. They gave us a room with no AC. Had to complain at 1:00 am and we got another room. We asked for a second floor room and we were told they could not do it and yet new arrivals were given upper rooms. At least the restaurant staff... More 

Was this review helpful? Yes
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear Paul B, Thank you for your timeliness' in sharing your feedback with the readers of the portal Tripadvisor. It 'important for us to receive feedback at the end of a holiday, but even better would be to constructively express an expectation disregarded during the holiday, without waiting for the return, when now we cannot support you!Overall when is not... More 

Chesterfield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is not a luxury holiday resort but its is beautiful in my eyes. Very quite and away from it all perfect to relax and take it easy (isn't that what holidays are all about).The beach I one of the best I have ever seen! the rooms are nice comfortable and clean. The staff happy and helpful although we didn't... More 

Was this review helpful? Yes 3
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear sugarandspice72, Wow! Thank you very much for this wonderful review of your stay of last year at Hotel Sol Cayo Largo! We are truly glad to know we exceeded your expectations during your stay with us. It makes us happy to know you enjoyed every corner of the property and the service provided by our team. Every team member... More 

Luxembourg City, Luxembourg
Contributor
19 reviews 19 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

For people who complain I can say keep on complaining or go to your the 5 star hotel in your country were people speak your language and everyone is dancing around you. The country you are is Cuba and people do not have lots of things that you have in your country so the way they made hotel is already... More 

Was this review helpful? Yes 7
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear Goshke, We would like to thank you very much for taking the time to post your comments in Tripadvisor. We also appreciate the time you took to let us know your important comments, we will share your review with the entire staff,we are sure from now, and they will feel very proud. In our daily improvement process the comments... More 

Orleans, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This was my second trip to Cuba and sadly I announce that I will not return to Cuba as a result of my experience. Sol Cayo Largo rated their hotel as a 4.5 star .. I give this hotel a 3 star. I booked the package through TripCentral, VIP premier ocean view package and all I can say is that... More 

Was this review helpful? Yes 2
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear Carolyn H, Thank you for letting us know about your holidays at our resort and share it on Tripadvisor. We really regret you did not enjoy it as much as we wished. First of all, we honestly apologize, for not having fulfilled your expectations during your stay in our hotel. We want really you to know that we accept... More 

London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Firstly there is not a lot of choice on the island so we went with the top rating hotel on Trip Advisor thinking it would be the best one to stay. If this is supposedly the best then the standard is very low on the island. The beaches are worth seeing, they are stunning but I would stay somewhere else... More 

Was this review helpful? Yes 2
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear SKeelty, We always appreciate when our guests take the time to share their concerns with us. We are very sorry to hear that your experience here at Hotel Sol Cayo Largo was disappointing. I would like to apologize in behalf of my whole team. Your opinion, like that of all customers, deserves our full respect, but we cannot help... More 

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed at the hotel from April 30 to May 7, 2015. Hotel layout is nice, charming, room was ok; however safe did not work and door at the balcony was not closing properly. Once arrived it was around 10 people working at the reception looking lost and working really slow. Very poor English. Food - this was our 5th trip... More 

Was this review helpful? Yes 2
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear StefkaZuz, Thanks for giving time and attention devoted to share with the readers of TripAdvisor your past experience at the Sol Cayo Largo. Is always positive receive comments which show the full happiness of customers at the end of the holiday, but we are sorry read these opinions as on site we have not had any reference in order... More 

Boston, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed at this place with a group of five friends. I stayed in room 3021, let me say that rooms are quite basic but large with a minibar, a flat TV and a large terrace with a lovely sea view.Good food, service OK, good cocktail, a lot to choose from. There always was a large choice at the buffet... More 

Was this review helpful? Yes 1
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear Martin L, Thank you for your trust in our Resort Hotel Sol Cayo Largo. We are so happy to receive your consideration throughout Tripadvisor!Thanks! Your lovely comments are the most wonderful tool for us to renew our energy and our desire to continue improving the services we offer. You will always be welcomed to your cuban home, Hotel Sol... More 

Osoyoos, Canada
Senior Contributor
41 reviews 41 reviews
35 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our 13th stay at this resort, and although every year we say we should go elsewhere, we keep returning. Not because of the food, which is definitely better than in some previous years, and not because of the beach, for although it is spectacular, many days were red flagged. In a word we keep returning because of the... More 

Was this review helpful? Yes 4
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear Mr.David M, On behalf of the management and our team we would like to thank you for your 13 times re stay in our hotel Sol Cayo Largo, and the time to share in Tripadvisor your excellent experience with us. We are more than honored to hear that you enjoyed your vacation with our great staff in our beautiful... More 

Newcastle upon Tyne, United Kingdom
Contributor
19 reviews 19 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

By cuba standards this hotel is very good. Its not perfect and could use some polishing but I had a great time and that's thanks to the overall good standards of the hotel. It really has some extras that other cuba hotels lack and the staff worked hard to make guest happy. Pros: fab location, great door staff, clean pools,... More 

Was this review helpful? Yes 1
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear Friend, The Sol Cayo Largo Team would like to thank you for your recent visit to our Resort, and to share your moments with us and with the readers in TripAdvisor. It is a great honor to know that you enjoyed your vacation with us, with your nice comments about the workers in our team and the services what... More 

Anstruther, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from an eventful 10 days in Cuba! Main reason for the trip was for my husband to fish in this outstanding area. The island is beautiful, and the hotel was definitely the best on offer. Staff were very helpful and courteous, and the all inclusive offerings were generous - in theory you could eat and drink round the... More 

Was this review helpful? Yes 3
HGeneralManager, Director General at Sol Cayo Largo, responded to this review

Dear thebells295, in short, an adventure all the way! From domestic flights to international, from the Cuban rain to the burst pipe at home, just needed to find the fish in to the lounge !! It 's true every experience is a lesson for the future. Honestly those two days have taken everyone by surprise, the same capital 'was shocked!... More 

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