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BEST WESTERN Palace Hotel

Certificate of Excellence
Via Cinque Febbraio, Serravalle 47899, San Marino
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BEST WESTERN Palace Hotel
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294 Reviews from our TripAdvisor Community

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Northampton
Level Contributor
227 reviews
225 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for 2 nights. Arriving late to a functional welcome my room was fine with a small courtyard. Bed and bathroom were fine. The hotel is located reasonably convenient for the football stadium. I had a car and enjoyed touring the area. Had a very frustrating time trying to order room service on one night with an awkward waiter and... More 

Helpful?
Thank BasilsTravels
london
Level Contributor
188 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 stars Reviewed November 19, 2015

The hotel is on the main road into San Marino about fifteen minutes drive from the old town. The hotel itself is huge and not that attractive from the outside. However once inside it is fine. Our room was spacious and comfortable. There is an indoor pool but you have to pay to use the other facilities. Breakfast was excellent... More 

Helpful?
Thank biggles51
Chepstow, United Kingdom
Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 13, 2015

I have now stayed at this hotel on two occasions. The hotel is of a modern design with an open plan reception lounge area. The rooms are well appointed and are spotlessly clean. I like the electric shutters on the windows which you can close during the day and night. The hotel has a large underground car park so parking... More 

Helpful?
Thank Neil F
Northampton, United Kingdom
Level Contributor
84 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed October 2, 2015

Not the most inspiring hotel from the outside as you approach but once inside it cannot fail to impress. Great reception area and the rooms are nicely finished and decorated. Comfortable bed and good quality linen and towels. Our room overlooked the main road up to Sam Marino town but noise was not a problem. A small balcony outside gave... More 

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Thank D18KRB
Edinburgh, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 14, 2015

we were stuck away in an annex miles from reception, the bar/restaurant, entrance lobby etc. I felt I knew what the answer would have been had I asked to be moved, so jyst didn't bother making a fuss. annoying when i'd specifically booked this Hotel 50 weeks in advance.

Review collected in partnership with Best Western

Helpful?
Thank EdinburghIrons
Level Contributor
45 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed September 8, 2015 via mobile

I have stayed here previously so on realising I was returning to San Marino this was the obvious hotel to book. Email communication was a little bit difficult but I successfully booked three rooms directly with the hotel. They sent a confirmation email a few days before arrival which was sadly wrong but the hotel kindly changed the rooms easy... More 

Helpful?
Thank hardcorewolf
Cittadella, Italy
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 12, 2015 via mobile

I've been here only for one night with a group of tourists. Everyone was contented with our stay and believe me, please 30 people of different ages is a challenge. The rooms are spacious as well as bathrooms, the breakfast is tasty, abundant and diverse, there's a swimming pool, free wi-fi and helpful stuff at the reception. What else one... More 

Helpful?
Thank Natalia B
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 27, 2015

Barring some problems with the A/C this was an excellent hotel and personnel were very helpful. The breakfast buffet was amazingly well stocked with a variety suitable for every taste. It was slightly difficult to enter the premises, but once you navigated it the first time you should have no trouble. Should you experience trouble you just have to go... More 

Helpful?
Thank Bdbrewer28
Rzeszow, Poland
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 30, 2015

Great hotel, very clean, unusual old style furniture in a room, pool, massage and other relaxing options on site, extremely friendly staff, breakfast that will satisfy everyone's hunger, underground parking available.....I could go on and on how great this facility is....Amazing and relaxing stay....

Helpful?
Thank prosiaczeq
Lisbon, Portugal
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 stars Reviewed September 14, 2014

I had mixed feelings about this hotel. I chose it based on evaluations on tripadvisor and also from staying in other best western hotels. It was not bad, but I was a little disappointed. The location is probably the best thing, if you´re travelling by car. Close to San Marino (old town) so you can go up there and spend... More 

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1 Thank maa34
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