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Serena Golf Spa Hotel

Calle Infanta Cristina, 44, 30710 Los Alcazares, Spain
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Serena Golf Spa Hotel
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Ranked #6 of 7 Hotels in Los Alcazares
A recent review
3 of 5 stars Reviewed August 27, 2014
NuNuPra Reading, United Kingdom
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78 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Coventry, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed January 21, 2015

We had previously stayed at this hotel in August 2013 and loved it hence rebooking. Big mistake, went in May 2014, pool closed and had dead birds around it. Breakfast rubbish, no choice probably because we were the only people eating on weekdays. Improved slightly at the weekend when some Spanish people arrived. No bar at night couldn't even get... More 

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Senior Contributor
35 reviews 35 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed October 27, 2014

Having stayed in this area of Spain for over 10 years we have grown accustomed to better than this. The hotel room hadn't been cleaned, we swapped rooms for a disabled access room which we didn't really want, so asked to swap again. The room was neat, but not tea or coffee facilities or minibar. The bathroom was nice, but... More 

Was this review helpful? Yes 1
Torrox, Spain
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed September 23, 2014

We booked with a reputable online company. On arrival we find we are at the end of a complex that has not as yet been built, across the road from a golf course. The hotel informed us that the spa is closed until further notice, the swimming pool is closed as it's the end of the season!! It is September.... More 

Was this review helpful? Yes 2
Reading, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 27, 2014

The hotel looks ok. It has a big pool and a small one for infants. But there were not enough sun-lounges, so customers had to sit on the floor (not very comfortable as mostly tiles around the pool – not ideal for families). They only had 4 parasols which they were out only in the morning. The apartment was well... More 

Was this review helpful? Yes 2
17 reviews 17 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 28, 2014

Very luxurious apartments, everything was available, clean and tidy. A 20 to 30 minute walk to main drag in Loz Alcazares if walking. Restaurant just up back from hotel exceptional customer service even when busy although closed on a Monday. Welcoming reception area, pool very clean and life guard on duty. Although found it strange that the pool was closed... More 

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11 reviews 11 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed May 13, 2012

just a quick review as we didnt stay here but I checked it out for a possible future stay whilst staying nearby. Im afraid it has the look and feel of a potentially good hotel struggling with too few visitors. I had a good look round and saw no customers and just one member of staff-and this is a big... More 

Was this review helpful? Yes 4
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 6, 2012

The hotel is basically good ,with nice rooms and very pleasent helpful staff.But like others we experianced the same problems ;we were given a room with twin beds and a motorway view when we had booked a double with a sea view , we were changed to a sv room after some discussion but it still had twin beds.the hotel... More 

Was this review helpful? Yes 1
Sidmouth, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 28, 2012

The hotel room is very nice and spacious and the male reception staff are very helpful however i booked this hotel as i needed four relaxing days and they were advertised as having a spa wellness centre including sauna, steam, indoor pool, gym etc perfect !!!! however when i arrived non of these were 0pen for the first day and... More 

Was this review helpful? Yes 1
Sofia M, Community Manager at Serena Golf Spa Hotel, responded to this review

Dear Customer, We apologize for any inconvenience you might found. We will try to improve the services you have explained and we hope you would continue trusting in us, Best Regards More 

Madrid, Spain
5 reviews 5 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 27, 2011

We stayed at the hotel for 4 nights in July 2011. The reception staff were very friendly and helpful. We were given a room with twin bed, but when we pointed out that we had booked a double bed, our room was changed and upgraded immediately. Cleaning was poor. The drinking glasses were dirty when we arrived and after we... More 

Was this review helpful? Yes 3
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