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All 7 Los Alcazares hotels

Serena Golf Spa Hotel

4.0 of 5 Hotel   |   Calle Infanta Cristina, 44, 30710 Los Alcazares, Spain
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Serena Golf Spa Hotel
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Ranked #6 of 7 Hotels in Los Alcazares
A recent review
3 of 5 stars Reviewed August 27, 2014
NuNuPra Reading, United Kingdom
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74 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Northampton
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed October 27, 2014

Having stayed in this area of Spain for over 10 years we have grown accustomed to better than this. The hotel room hadn't been cleaned, we swapped rooms for a disabled access room which we didn't really want, so asked to swap again. The room was neat, but not tea or coffee facilities or minibar. The bathroom was nice, but... More 

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Torrox, Spain
Contributor
15 reviews 15 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 23, 2014

We booked with a reputable online company. On arrival we find we are at the end of a complex that has not as yet been built, across the road from a golf course. The hotel informed us that the spa is closed until further notice, the swimming pool is closed as it's the end of the season!! It is September.... More 

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Reading, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 27, 2014

The hotel looks ok. It has a big pool and a small one for infants. But there were not enough sun-lounges, so customers had to sit on the floor (not very comfortable as mostly tiles around the pool – not ideal for families). They only had 4 parasols which they were out only in the morning. The apartment was well... More 

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Scotland
Contributor
17 reviews 17 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 28, 2014

Very luxurious apartments, everything was available, clean and tidy. A 20 to 30 minute walk to main drag in Loz Alcazares if walking. Restaurant just up back from hotel exceptional customer service even when busy although closed on a Monday. Welcoming reception area, pool very clean and life guard on duty. Although found it strange that the pool was closed... More 

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scotland
Contributor
11 reviews 11 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed May 13, 2012

just a quick review as we didnt stay here but I checked it out for a possible future stay whilst staying nearby. Im afraid it has the look and feel of a potentially good hotel struggling with too few visitors. I had a good look round and saw no customers and just one member of staff-and this is a big... More 

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 6, 2012

The hotel is basically good ,with nice rooms and very pleasent helpful staff.But like others we experianced the same problems ;we were given a room with twin beds and a motorway view when we had booked a double with a sea view , we were changed to a sv room after some discussion but it still had twin beds.the hotel... More 

Was this review helpful? Yes 1
Sidmouth, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 28, 2012

The hotel room is very nice and spacious and the male reception staff are very helpful however i booked this hotel as i needed four relaxing days and they were advertised as having a spa wellness centre including sauna, steam, indoor pool, gym etc perfect !!!! however when i arrived non of these were 0pen for the first day and... More 

Was this review helpful? Yes 1
Sofia M, Community Manager at Serena Golf Spa Hotel, responded to this review

Dear Customer, We apologize for any inconvenience you might found. We will try to improve the services you have explained and we hope you would continue trusting in us, Best Regards More 

Madrid, Spain
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 27, 2011

We stayed at the hotel for 4 nights in July 2011. The reception staff were very friendly and helpful. We were given a room with twin bed, but when we pointed out that we had booked a double bed, our room was changed and upgraded immediately. Cleaning was poor. The drinking glasses were dirty when we arrived and after we... More 

Was this review helpful? Yes 3
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Additional Information about Serena Golf Spa Hotel

Address: Calle Infanta Cristina, 44, 30710 Los Alcazares, Spain
Location: Spain > Region of Murcia > Los Alcazares
Price Range (Based on Average Rates): $
Hotel Class:4 star — Serena Golf Spa Hotel 4*
Number of rooms: 83
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Also Known As:
Serena Golf Hotel Los Alcazares
Serena Golf Spa Hotel Los Alcazares, Spain - Region Of Murcia

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