Excellent customer service, well equipped apartment with all amenities provided. Very helpful and obliging staff with prompt service. We had been upgraded from a single room apartment to a double room for free which was great way start off our trip.

The attention and service given by the manager Mr. James Cunningham was excellent. He went beyond the call of duty to help us organise the taxis and gave us clear directions to wherever we were going and what transport which could get us there. We noticed that he was multi-tasking several roles including mopping the floor and cleaning the reception... More

We stayed for one week and even though the Apartment is on the highway we had a room out the back and did not hear any road noise. The staff were very pleasant and nothing was a bother. The tram line is straight out the front and takes approximately one hour to get to the city. A small shopping centre... More

Hi, I would just like to say thank you to James and staff from the Punthill Burwood for a fantastic stay there in January. The rooms were very clean, the staff very helpful and the facilities excellent (especially the spa!) The only negative comment I have, is that being on a main road, it was a bit noisy at night.... More

Punthill in Burwood, Melbourne is a great place, especially for a longer stay. I recommend it especially for people who are visiting Deakin University (5 min walk), but it is also a great location for visiting Melbourne. A tram will take you almost from the hotel door to the center of the city (Federation Square with visitor's center, National Gallery... More

Good location as it is right near a tram line but it is far from good restaurants and night life in chapel st or the city. Does not have 24 hr reception. Manager Paul is friendly and helpful but overworked. House keeping does the bare minimum. Decor is slightly dated but overall the rooms are good and fairly clean and... More

Trying to evacuate from bushfires, booked in to knox, but when got there told it was full and sent to burwood, radio and internet did not work so couldn't check information about fires, and the rate was steep. I explained these problems and suggested a small discount to a reasonable rate might be in order only to be condascendingly told... More

The property is well kept and excellent value for money. The tram station is just at the door so it's really convenient. The manager and staff is courteous and ready to help. Secure car park at the basement. There was a full kitchen plus dishwasher and even a washing machine in my unit. If you want to eat out, shops... More