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BEST WESTERN PLUS Camrose Resort & Casino

Certificate of Excellence
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3201 48 Ave, Camrose, Alberta T4V 0K9, Canada
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BEST WESTERN PLUS Camrose Resort & Casino
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BEST WESTERN PLUS Camrose Resort & Casino
BEST WESTERN PLUS Camrose Resort & Casino
BEST WESTERN PLUS Camrose Resort & Casino
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187 reviews from our community

Traveler rating
    112
    49
    14
    6
    6
See reviews for
59
42
6
49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (54)
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Sangudo, Alberta, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

We received via an e-mail an offer for 1 nights stay, 2 seafood buffets and breakfast buffet next morning. The hotel is spotless, the room was large and very comfortable and included a safe. Both meals were excellent. Promo cost was $99.00. The food bill would have been $80.00. Great place, nice people

Was this review helpful? Yes
Meadow Lake
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Right from the start of our late arrival and right through til checkout the staff made our stay very comfortable and accommodating for our young family of 6. The buffet breakfast at Eats was very tasty and something that worked for all ages. The front desk staff went out their way to ensure was good and was always helpful and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Red Deer, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

First of all the service at the front desk was excellent both checking in and checking out. the restaurant was fine the first day good food and service but the second day for breakfast the buffet was so so and the waitress was rude and snappy. the lounge was fine except the waitress automatically expected that she would keep the... More 

Was this review helpful? Yes 1
BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review

Good morning Dave, So glad you enjoyed yourself during your visit. We take all concerns very seriously and love to use them as opportunities to continue to improve upon our service in all areas. Sometimes a member of the team just needs to hear some of the feedback from our guests to see how they may have come across in... More 

Canmore, Canada
Top Contributor
103 reviews 103 reviews
20 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 1 night at the Best Western. It was recommended for us to stay there when we went to Camrose. The staff are excellent, very friendly and professional. They were great when I booked over the phone and just as nice when we checked in. I asked for a later check out and it was no problem with them... More 

Was this review helpful? Yes 1
BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review

Good day, So glad you enjoyed your stay and that the front desk agents were so pleasant to deal with. We would gladly look into why there was no server in the breakfast area for such a long time if you would like to email me at danderson@bestwesterncamrose.com. We appreciate an opportunity to follow up so we can better ensure... More 

Saskatoon
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

The BW Camrose has set the bar extremely high for others to try and follow. The entry and lobby are what I am used to in a 5 star plus resort. Checkin was a breeze from a very friendly front desk employee. The suite we booked was ready and wow above expectations.

Was this review helpful? Yes 2
Gloucester
Contributor
17 reviews 17 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for almost a week, and I have nothing but praise for it (short of one exception - more to come!). While the hotel is on the outskirts of Camrose, the town is not so big that you would be removed from the city centre. I found the hotel to be exceptionally clean, the rooms comfortable... More 

Was this review helpful? Yes 1
BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review

Good day, Thank you for the wonderful comments. So sorry for your concerns regarding the glass washer as well as your communication with the bartender that evening. We have our glass washers checked monthly by Ecolab and have not heard any issues such as this however will definitely have it looked at as you never know when something can break... More 

Cold Lake
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel was the perfect place for us to stay for the dance competition we attended in Camrose. The girls all had a great time at the pool, the staff were always friendly and ready to help, and the hotel was very clean. They only thing that bothered us was how unprepared the restaurant was with their continental breakfast. The... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Calgary, Alberta
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room et all was the standard room. We did not get a chance to check out the pool on Saturday evening due to our restaurant experience. To summarize, there is nothing good to say. The restaurant was 30% full. It took us 10 minutes to get seated. 10 minutes for a drink order. Another 10 minutes to place a... More 

Was this review helpful? Yes 1
BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review

Hello Heartbroken & Disappointed, We are truly sorry for your experience. Thankfully it is extremely rare to hear of an incident this traumatic... We honestly do not have any reason for why the kitchen times were so long compared to other Saturdays. It is just one of those occasions where depending on what the orders were and how many items... More 

Coaldale, Canada
Top Contributor
174 reviews 174 reviews
41 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were in Camrose for a family event and decided to stay at this hotel for convenience. We got a great web price on the room and breakfast in the dining room was included. We have driven past this location many times while leaving Camrose on Highway 13 so had no trouble finding it. We pulled up to the porte... More 

Was this review helpful? Yes 1
BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review

Hi there, Thanks for a nice detailed account of your stay. it is nice to hear when our team comes together to fix concerns such as the plumbing issue. You are indeed correct that the hotel came about last in the process here. We are just having the two sets of fire doors set up with our fire panel and... More 

Saint Michael, United States
1 review
5 of 5 stars Reviewed April 22, 2015

The rooms were very clean and comfortable and very quiet. It was a very enjoyable and relaxing place to be at the end of a long work day. The breakfast is very good, not the normal continental breakfast.

Review collected in partnership with Best Western

Was this review helpful? Yes
BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review

Hi there, We appreciate the comments. We are glad your work brought you our way and hope to see you again. Take care, Dawn More 

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