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The Tranquil Otter

Certificate of Excellence
5.0 of 5
Hotel website
Thurstonfield, Carlisle CA5 6HB, England
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Locally sourced BBQ pack
The Tranquil Otter
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400 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Birmingham, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

If you're looking for some quality R&R you'd do well to find anywhere better. We stayed for 3 nights in the Chiffchaff Lodge and were gutted we didn't book it for a week. The lodges are impeccable, the surrounding area is beautiful and the hot tub overlooking the lake is unreal. It's perfect. We even had the luxury of some... More 

Was this review helpful? Yes 1
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Olders66 Thanks for taking the time to submit a review of your recent stay in Chiffchaff. Ah you were luck to have the Moorhens nesting right by the jetty. I have a sparrow that keeps knocking on my office window, leading a merry dance whilst I try and take a picture. The local butcher, Mulhollands are great, they deliver... More 

glasgow
Contributor
19 reviews 19 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in the Alder Lodge at the Tranquil Otter with friends for the weekend, and had a fabulous time, the lodge is excellent, very clean, in a great location and very well equipped The hot tub is a great way to spend time just relaxing while looking across the lake and admiring the great location We also found the... More 

Was this review helpful? Yes
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Ipks thanks for taking the time to review your stay in Alder Lodge. We are pleased that you found the location and the lodge clean, well equipped and were able to relax. Thanks for pointing out about the Bird of Prey Centre, we'll get on to it today. It had relocated to Annan just before we arrived and has... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Went with my partner on the 4th May and stayed at buzzard lodge which we were upgraded too as our lodge which was the Fairfield was getting network Maintence done so we were upgraded which was really nice of the owner to do and the view was amazing and the lady that owns it what a lovely lady, but we... More 

Was this review helpful? Yes 1
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Jemjaz Thank you for taking the time to review your recent stay in Buzzard lodge. We are busy putting fibre connections to Gadwall, Fieldfare and Heron. Thank you for agreeing to move to Buzzard, the lodge nearest to water and with fabulous views. We look forward to welcoming you back to the otter. All the best Tazeem More 

Newcastle upon Tyne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just returned today from an excellent stay at the Tranquil Otter, we stayed in the Heron lodge and was impressed by everything. From the welcome by Nick to the second we left it was amazing. Every detail seems thought of, very clean and well equipped lodge, excellent facilities, good spacious rooms and a boat!!! Boys had a trip around the... More 

Was this review helpful? Yes 2
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Sammjd Thank you for your review of Heron lodge and we are pleased to hear that you enjoyed the boat, we love to see young people enjoying the lake and the woods because the opportunities to explore are few and far between. Which is one of the reasons that Nick and I moved to the Tranquil Otter. Recent reports... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Having just arrived back from a particularly stressful 4 weeks at sea, culminating in a dry dock period, I was ready for the peace and quiet and rest that the Tranquil Otter offered. My partner and I stopped in Egret, and as soon as we were shown in and the facilities on offer, we both knew that we would be... More 

Was this review helpful? Yes 2
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Steve and Gilly Thank you for your feedback on your recent stay in Egret Lodge. We've found our guests' feedback has helped enormously in equipping the lodges, I say that because you mentioned the frdige/freezer, we've have chosen the larger fridge/freezers because one of guests remarked that the previous version could not accommodate a week's shopping. The boats have... More 

Lancashire, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My husband and I stayed at the Tranquil Otter on Saturday 21st March - Monday 23rd March for our 1st Wedding Anniversary and we had a wonderful stay! The location is idyllic for a romantic getaway and we found that it was the perfect place for celebrating our wedding anniversary. The lodges are clean and fully equipped, the hot tub... More 

Was this review helpful? Yes 2
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Philippa & David, Thank you for taking the time to post a review of your recent stay with us. We'd like to wish you many happy anniversaries to come. Thank you for your recommendation and we do look forward to welcoming you again. Kind regards Tazeem More 

Thornaby on Tees, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2015 via mobile

After coming here for our honeymoon in October we just had to come back. Why would you need to travel 4 hours away with this on your doorstep? As always the lodges are top notch with the most gorgeous facilities and spotless cleaning. The site team do an increase job! The view from all lodges are spectacular with the lake.... More 

Was this review helpful? Yes 2
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Jennifer Thank you for taking the time to post a review of your recent stay with us and also for booking again. We are always looking for new ideas for improving our guests' experience whilst bearing in mind that we are a nature reserve. The Easter Egg idea was from a guest who stayed with us in January, we... More 

Crawley, United Kingdom
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 18, 2015

Tazeem and Nick do all they can to make your stay special and they really do care. Overall we loved the place and the location is quite special, with all the birds and a lovely lake to walk round or row out on. It has the potential to be perfect and I've read the other reviews which is why we... More 

Was this review helpful? Yes 5
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear DollyOlly Thank you for taking the time to review your recent stay at the Tranquil Otter. We are sorry that we were not able to meet all your expectations. We are in an idyllic rural setting, and from time to time the WiFi service can be a bit unpredictable. We also note that you felt disturbed by some of... More 

Fife
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 13, 2015

We first visited the Tranquil Otter to celebrate Mo's 40th birthday in April 2005 ... we have today returned from another visit, staying in Chiffchaff, this time to celebrate her 50th !!!!!! We LOVE the Tranquil Otter ... it is so peaceful and the views, from all lodges, just cannot be beaten. We have visited, on average, 3 times a... More 

Was this review helpful? Yes 2
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Travellers2Fife It was lovely to welcome you again as friends of the Tranquil Otter. We did enjoy being involved in getting the lodge ready for Mo's 50th and look forward to welcoming you again soon. Tazeem We love welcoming all our guests to the Tranquil Otter equally. Sometimes when there is a surprise involved it is good to have... More 

Wigan, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 12, 2015

We've just had 4 days at the Tranquil Otter staying in the Dunnock Lodge which was perfect for us. We had a warm welcome and Gillian was so lovely,helpful and informative. We enjoyed the hot tub even on the day it rained and the wind was very blustery, then curling up infront of the log fire was so relaxing. Wish... More 

Was this review helpful? Yes 3
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Barbara Thank you for taking the time re review your recent stay in Dunnock Lodge. You managed to get the full force of the Cumbrian weather for your stay. Our guests enjoy the hot tub whatever the weather and it is specially enjoyable during the winter spells. The log burner is something that people enjoy spring, autumn and winter.... More 

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