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The Tranquil Otter

Certificate of Excellence
5.0 of 5
Hotel website
, Thurstonfield, Carlisle CA5 6HB, England
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421 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
  • All months
    (421)
  • Mar-May only
    (130)
  • Jun-Aug only
    (115)
  • Sep-Nov only
    (88)
  • Dec-Feb only
    (88)
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Level Contributor
1 review
5 of 5 stars Reviewed 4 days ago NEW

Me and my girlfriend stayed in Chiffchaff for a long weekend. We had an amazing time as the Tranquil Otter team have put their all into putting together this secret little haven only 15 minutes from Carlisle. Firstly, our lodge was equipped down to the last pan! We had everything! Dishwasher, Tassimo, pots, pans, new oven, washing up liquid, even... More 

Was this review helpful? Yes
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Chloe Thank you taking the time to post a review of your stay with us in Chiffchaff. It is good to know that you enjoyed using all the facilities and got time to get out and about during your stay. We are easily accessible by train and a short taxi ride away. It is possible to hire a car... More 

Scottish Borders, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed in The Heron for a week in August. Our accommodation was perfect for a family of 5. The location is perfect and totally secluded, the place really is as described, it was completely faultless and absolutely spotless inside. We enjoyed our daily visit from the ducks and swans. The facilities we had included sauna (coin operated but very... More 

Was this review helpful? Yes 1
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear 44GLo thank you for taking the time to post a review of your stay in Heron Lodge, our largest lodge. We are pleased that it worked well for your family of 5. The ducks and swans do congregate around the lodges and sometimes even follow the boats. We have two saunas and they are both coin operated. We are... More 

Cleveland, UK
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Our stay was absolutely perfect, please pass our thanks on to the whole team. The lodge and setting was beautiful and absolutely lives up to its name! Am sure we'll be returning and have already passed your details onto our friends who am sure will pay you a visit sometime soon! I have to say we were overwhelmed with the... More 

Was this review helpful? Yes
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Marsay Thank you for taking the time to review your stay in Dunnock Lodge - I know how busy it can get with children during the summer holidays. We check the hot tubs on changeover and during the week and then before we show guests into the lodge. The water was cloudier than we normally prefer. Thank you for... More 

Burnley
Level Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a stay to celebrate my 65th birthday. The cabin was spotlessly clean on our arrival and the young lady that greeted us was superb. The furniture was exceptionally comfortable as was the bed. In the beautiful bathroom shampoo and hand soap was supplied and it was probably the best I have come across. (Would love to know where... More 

Was this review helpful? Yes
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear PaulW happy belated 65th Birthday. Thank you for posting a review of your stay in Chiffchaff lodge - we are pleased that you enjoyed the lodge, the views and the hot tub. Thank you also for pointing out the low lights - Chiffchaff is one of two lodges that has a jetty and the ducks love to sit on... More 

Bedford, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed in Gadwall lodge for our honeymoon and had the most fantastic week. The lodge is perfect with all the features of a wonderful 5* lodge you would expect but also has great super fast WiFi and a fully equipped kitchen and wonderful bathroom. We thoroughly enjoyed sitting in the hot tub in the evenings watching... More 

Was this review helpful? Yes 1
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Rose Congratulations to you both. Thank you for taking the time to review your stay in Gadwall Lodge. We now have fibre connections in five of our lodges which makes for a great Wifi experience, good to know when things work. We are pleased that you enjoyed the lodge, the hottub and the boat. The ducklngs and moorhens are... More 

Birchington, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in the Alder lodge and I have to say it was the loveliest place I have ever stayed in. Everything inside from bedding, bathrooms to kitchen equipment was provided to 5* level. Very private location. Stunning views across the lake. A must do for anyone who appreciates wildlife. Only sounds you could hear were the ducks, swans and... More 

Was this review helpful? Yes
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Lynne W Thank you for your review of Alder Lodge, our newest addition. We are pleased that you enjoyed the setting and the lodge. We look forward to welcoming you again soon. All the best Nick and Tazeem More 

Belper, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Me and my husband, 11 week old daughter and doggy came for our 'family-moon' and absolutely loved the place! First family holiday with our little one, we couldn't really take advantage of the boat and jacuzzi which was a shame but we had a lovely relax spending time together. The cabin feels like your a million miles from the hustle... More 

Was this review helpful? Yes
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Nicolac1260 Thank you for taking the time to review your stay in Buzzard. We're pleased that you enjoyed your stay and sorry to hear that you didn't get out on the boat. You have to feel comfortable yourself to go out on the boat and it is best not to take out such a young baby on the boat... More 

Shrewsbury, England, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The previous reviews are spot on. This is a beautiful, relaxing holiday retreat. The wildlife is on your door step, literally... bats, woodpeckers, numerous birds, moor hen and chicks, ducks, swans and I definatly saw a rabbit :). Its not 'one of' the best holidays we have shared but 'the best' holiday. We stayed in Fieldfare which was immaculate. Having... More 

Was this review helpful? Yes 1
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Gilly B Thank you for your recent review of Fieldfare Lodge. Lovely to hear that it is your 'best' holiday. The wild life is amazing and the boat does it make it easy to get out and enjoy the lake in most weathers. It is good to know that you did feel secluded and felt welcome too. We look... More 

Douglas, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 17, 2015

The Tranquil Otter is a little spot of heaven. It is impossible not to completely relax, and wonder at the stunning views from your property. The lodges (we stayed at Alder) are furnished with high end products, spotlessly clean, super fast internet, warm and so comfortable, which in some respects make it difficult to leave and travel the countryside. We... More 

Was this review helpful? Yes 2
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Lisa Thank you for reviewing your recent stay with us in Alder Lodge which has fibre to the lodge which is why the internet connection is fast.. The same is now true for most of our lodges. By the end of 2015 all our lodges will have fibre connection to the lodge. The boat is great and Alder has... More 

Lancashire
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 2, 2015 via mobile

This was our 6th visit to the tranquil Otter and this place never fails to deliver ! Always spotlessly clean, always a warm welcome and a team who will go the extra mile to make your stay extra Special. Would not hesitate to recommend to anyone wanting a peaceful, relaxing break away from it all.

Was this review helpful? Yes 3
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear LancashireHandM Thank you for taking the time to review your 6th stay with us. I am pleased to hear that we continue to deliver to your expectations. Thank you for your recommendation and for the feedback on our team. Look forward to welcoming you on your 7th Stay. All the best Tazeem More 

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