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The Tranquil Otter

Certificate of Excellence
5.0 of 5
Hotel website
Thurstonfield, Carlisle CA5 6HB, England
Special Rate
Free room upgrade
The Tranquil Otter
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414 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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  • English first
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  • All months
    (414)
  • Mar-May only
    (130)
  • Jun-Aug only
    (108)
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    (88)
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    (88)
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Shrewsbury, England, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

The previous reviews are spot on. This is a beautiful, relaxing holiday retreat. The wildlife is on your door step, literally... bats, woodpeckers, numerous birds, moor hen and chicks, ducks, swans and I definatly saw a rabbit :). Its not 'one of' the best holidays we have shared but 'the best' holiday. We stayed in Fieldfare which was immaculate. Having... More 

Was this review helpful? Yes 1
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Gilly B Thank you for your recent review of Fieldfare Lodge. Lovely to hear that it is your 'best' holiday. The wild life is amazing and the boat does it make it easy to get out and enjoy the lake in most weathers. It is good to know that you did feel secluded and felt welcome too. We look... More 

Douglas, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Tranquil Otter is a little spot of heaven. It is impossible not to completely relax, and wonder at the stunning views from your property. The lodges (we stayed at Alder) are furnished with high end products, spotlessly clean, super fast internet, warm and so comfortable, which in some respects make it difficult to leave and travel the countryside. We... More 

Was this review helpful? Yes 2
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Lisa Thank you for reviewing your recent stay with us in Alder Lodge which has fibre to the lodge which is why the internet connection is fast.. The same is now true for most of our lodges. By the end of 2015 all our lodges will have fibre connection to the lodge. The boat is great and Alder has... More 

Lancashire
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This was our 6th visit to the tranquil Otter and this place never fails to deliver ! Always spotlessly clean, always a warm welcome and a team who will go the extra mile to make your stay extra Special. Would not hesitate to recommend to anyone wanting a peaceful, relaxing break away from it all.

Was this review helpful? Yes 3
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear LancashireHandM Thank you for taking the time to review your 6th stay with us. I am pleased to hear that we continue to deliver to your expectations. Thank you for your recommendation and for the feedback on our team. Look forward to welcoming you on your 7th Stay. All the best Tazeem More 

Leeds, United Kingdom
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in Dunnock lodge for our honeymoon. It was absolutely perfect. The lodge was so clean and everything you could think of was provided. We ordered a hamper in and I'd recommend getting one. It is such a peaceful location and the view from our lodge was brilliant. The lodges are next to each other (although not too close),... More 

Was this review helpful? Yes 4
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Prawny Thank you for taking the time to review your stay with us, on your honeymoon. Thank you commenting on the set out of the lodges in relation to each other. Our guests appreciate the privacy afforded by our lodges particularly when using the hot tub. Only two of our lodges have a grassy area between the lake and... More 

Newark-on-Trent, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

My partner and I have just returned from a 4 night stay with The Tranquil Otter. Absolutely stunning location and the lodges are wonderful. There is so much to do nearby but on the other hand you could just as easily not leave. The lodge was fantastic, very clean and welcoming. So handy having all cooking utensils provided. The boat... More 

Was this review helpful? Yes 1
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Becca Pap Thank you for reviewing your recent stay at the Otter with your dog. We are pleased that you found all that you needed in the lodge and nearby. A substantial number of our guests don't leave the site during their stay. There is plenty to do and see in the surrounding countryside and within an hour's drive.... More 

Sheffield, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 21, 2015

Just returned from our second visit, which was just as good as the first. We arrived to a warm welcome, and found the cabin to be immaculately clean and well equipped. We've been in both Autumn and Summer so it's been lovely to see the contrasting seasons.

Was this review helpful? Yes 2
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Gill M Thank you for taking time to review your recent stay at the Tranquil Otter. It is true that the Lough changes by day, week and by season. And hopefully the continue work that we are undertaken to the lodges and site means that you should hopefully see changes year on year. We'd love to welcome you back... More 

lichfield
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 18, 2015 via mobile

Beautiful location. Relaxing and peaceful. Boat and jacuzzi are great touches and were well used. Stayed in fieldfare. It was great with a comfortable bed and was well equipped. Was 5* although the only area that needs upgrading is the bathroom to come in line with the rest of the beautiful lodge. Would definitely go again!!!! Would recommend.

Was this review helpful? Yes
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Kerry Thank you so much for reviewing your stay in Fieldfare Lodge. We really appreciate your feedback on the bathroom in Fieldfare. It is great to have good feedback from guests and it is even better to have constructive criticism. We love to be kept on our toes. We have already scheduled in changes to Fieldfare bathroom as a... More 

Bridgwater, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 15, 2015

The lodge was in the best setting ever, the title the Tranquil Otter reflects how it really is. Little touches by the staff, ie anniversary banner, spotless amenities, conveniently situated rurally in secluded location, but close to Carlisle.Beautiful lake and the boat was lovely, with scenic walks with our dogs around the lake,

Was this review helpful? Yes 1
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Gail B Thank you for reviewing your recent stay with us. We are definitely a rural location, as our Village in Thurstonfield is surrounded by Farms and we are lucky to have a great Bird of Prey Centre next to us. Otherwise it is 2 miles to Great Orton for a great butcher and pub, one mile to Moorhouse... More 

1 review
5 of 5 stars Reviewed June 14, 2015 via mobile

Excellent!!! Amazing!!! The setting, the lodge, the staff were 5 star. The lodge was spotless and a very high standard. The setting was definitely 'Tranquil!'. Will be visiting again soon. Can't wait!!

Was this review helpful? Yes
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear GemmaCC Thank you for reviewing your recent stay with us at the Tranquil Otter. Lovely to hear that the lodge met your requirements and we look forward to welcoming you again. All the best Tazeem More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 11, 2015

Me and my wife stayed her for a week after our wedding and we could not have asked for more. The owners and staff are very polite and couldn't help you more. The cabin we stayed in was of the highest standard equipped with anything you could imagine, clearly 5 star. The kitchen was immaculate and very well equipped, the... More 

Was this review helpful? Yes 1
Kittoe, General Manager at The Tranquil Otter, responded to this review

Dear Luke W - thank you for taking the time to review your honeymoon stay with us in Chiffchaff. Of course we can't take credit for the weather. We feel we have a distinct offer in terms of a private hot tub, boat and wifi in a very rural lakeside setting and do our best to present this at its... More 

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