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TownePlace Suites Miami Airport West / Doral Area

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10505 NW 36th Street, Doral, FL 33178
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TownePlace Suites Miami Airport West \/ Doral Area
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115 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

I stayed fir a week. Very good equation PRICE/Quality It seems the owner is investing in multiple renovations Great improvements from last time i was there New carpets, new paint job and new furniture. Philip, the night manager was very helpful.

Helpful?
Thank Alejandro M
Chicagoland
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at one of the two bedroom suites and found it to be well below expectations. I was unfamiliar with TownePlace Suites, but booked here because it was the only two bedroom available in the area. I thought that a Marriott hotel would be clean and up to a certain standard. I was wrong. The building itself was in... More 

Helpful?
Thank vacati0nplanner
Naples, Florida
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is old and the carpet smells like urine. We stayed in a 2 bedroom suite and it was terrible. Location is pretty central in Doral but I would not stay here again. Nothing else to say. I would not recommend this hotel. Old and smelly. Not recommended.

Helpful?
Thank Vinnie P
Debbie M, Manager at TownePlace Suites Miami Airport West / Doral Area, responded to this review

Dear Valued Guest, Thank you for stay at The Towneplace Suites by Marriott/Miami Airport West and for letting us know how your stay was with us. I would like to send my sincere and deepest apologies for the conditions you encountered in your guest room. It was a deep disappointment for me to hear the smell encountered. We always make... More 

Blue Bell, Pennsylvania
Level Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed December 15, 2015

I don't want to give a bad review because the managers and staff were really, really nice people, answering questions and very helpful but..due to hvac work on a building ceiling the entire 1/2 of the parking lot was closed...plus the halls smelled of chemicals....manager said it was due to the work....do me a favor marriott...shut the friggin hotel next... More 

Helpful?
Thank easyrider_1234
Debbie M, Front Office Manager at TownePlace Suites Miami Airport West / Doral Area, responded to this review

Dear Easyrider_1234, Good day Mr. Easyrider_1234, we first would like to thank you for staying with us at The Towneplace Suites by Marriott Miami Airport West and for let us know through your comments how your stay was with us. We would like to send from all of us a deep and sincere apologies for the conditions you found our... More 

Albany
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 12, 2015 via mobile

I had a great time with my children on our annual family vacation. The front desk person Cee-lo was friendly and very helpful. The breakfast enjoyable as well. I would return again to this clean and relaxing hotel for more of this 5 star treatment at a reasonable price.

Helpful?
Thank LYoung4
Battle Creek, Michigan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 28, 2015

We stayed here when we came to Miami area to visit friends before a cruise. We stayed for 4 nights and had a 2 bedroom with living space and kitchen. It gave us plenty of room for 2 adults and 2 kids. The only complaint was we had a room next to the elevator and heard it throughout the night.... More 

Helpful?
Thank Lorie L
Bogota, Colombia
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed August 7, 2015

Please never stay here. Its dirty. Old and terrible. Was a bad experience in all sense. Pool terrible. Room terrible. Breakfast terrible. Lobby terrible. Experience terrible. Really please never stay here.

Helpful?
1 Thank BautistaHoyos
Debbie M, General Manager at TownePlace Suites Miami Airport West / Doral Area, responded to this review

Dear BautistaHoyos, Thank you for taking the time to write a review on TripAdvisor. Feedback from our guest are very important to us. I am deeply sorry to hear that you did not enjoy your stay. Everything we do is aimed at providing quality service and clean accommodations. My team and I strive to ensure our guest receive top notch... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 24, 2015

It goes without saying that this hotel has received some poor reviews , mostly about the scent and poor customer service but I'm very happy that I booked this place and went with my gut feeling. Upon arriving at this hotel we were greeted by OMAR and he was very helpful and courteous with our reservation. We got the room... More 

Helpful?
1 Thank Corey K
Debbie M, General Manager at TownePlace Suites Miami Airport West / Doral Area, responded to this review

Dear CoreyK, Thank you for your wonderful review! We are so pleased that you had a wonderful first experience with us, and looking forward for many more to come. Everything we do is aimed to provide our valued guest a pleasant stay, and it is nice to hear that we delivered. Thank you again for choosing the TownePlace Suites, Miami... More 

Port St. Lucie
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 21, 2015

I booked TownPlace Suites in Doral for my stay to attend best friends wedding. The location was convenient to many stores, supermarkets, pharmacies and restaurants. My reason for booking this hotel was the location and the 2 bedroom suite which was great because my friend was staying with me the night before her wedding and the two bedrooms would be... More 

Helpful?
Thank perilous21
Huntington, New York
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed June 16, 2015

I was once again in miami and decided to try this hotel. Upon my arrival the attitude of the older gentleman at the front desk that checked me in was that of pure indifference. This theme in attitude continued with the maids and some were just unfriendly. The photos of the room was nothing short of deceptive. A real suite... More 

Helpful?
Thank Melina R
Debbie M, General Manager at TownePlace Suites Miami Airport West / Doral Area, responded to this review

Dear Melina, I sincerely apologize for the lack of service you received while staying at the TownePlace Suites. It is our mission to deliver exceptional customer service, however it seems as though we did not deliver on this occassion. I have taken appropriate action insuring that this was an isolated issue. While I am happy to hear that the view... More 

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