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InterContinental at Doral Miami

#8 of 21 Hotels in Doral
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2505 NW 87th Avenue, Doral, FL 33172
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InterContinental at Doral Miami
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InterContinental at Doral Miami
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735 reviews from our community

Traveler rating
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    30
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the InterContinental at Doral for four days starting May 19th. Overall the stay was good, but there were a few things that could use improvement. The showers in the part of the hotel that has not been updated were too high and were the rainfall shower heads that made in very difficult to rinse off. The management... More 

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ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review

Dear Karen R, Thank you very much for providing us with your feedback. We are glad to hear that our hotel staff was able to take care of your needs and accommodate you accordingly. We are also glad that you enjoyed your experience at our new Blue Matisse Restaurant as well as the pool area. Thank you for choosing InterContinental... More 

Miami, Florida
Contributor
16 reviews 16 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Quick Memorial Day weekend staycation 2015. Surprised that this is an Intercontinental, because the drive & entry is very reminiscent of the Miami Blue Lagoon Hilton, perhaps the same designer & builder. Love the free self-parking, but I didn't see a valet, ever. I'm only here for a last-minute weekend, but what about those traveling with lots of luggage? Perhaps... More 

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ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review

Dear SeoulSistahinMiami, Thank you very much for providing us with feedback on your stay at the hotel. Your comments and detailed review allows us to pinpoint areas of improvement, and will be taken into consideration. Again, thank you for the comments and we look forward to having you visit us again sometime in the near future. Sincerely, The InterContinental at... More 

Salzburg, Austria
Top Contributor
181 reviews 181 reviews
99 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 1 week ago

We choose this hotel due to the vicinity to the airport. This was our second stay. Our first one was just fantastic - we had a standard room with two queen beds at that time. This time we choose to book a poolside room with one king bed - we love their pool. The room was spacious and very clean.... More 

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ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review

Dear sial, Thank you for the feedback. We are glad you enjoyed your stay at our hotel. We are overjoyed to hear that the staff was able to accommodate you and satisfy your needs. Please know that comments like these that keep us on track and allow us to measure our success from a customer service standpoint. We look forward... More 

New York City Area
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

First time here. Been at many IHG properties. Shocked this is branded an Intercontinental. The problems: Room smells like mildew. Carpet is mildly clean - I expect clean - clean. Very small rooms. Just not up to a 4 star property (and Intercontinental bills itself as 4.5 stars). There is a small restaurant and bar in the lobby - but... More 

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ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review

Dear Funlowkeyfamily, The hotel is undergoing a make-over in order to stay up to date and continue providing quality facilities and services to our guests. Your comments and detailed review allows us to pinpoint areas of improvement and address your concerns. You can also rest assured that the General Manager and any other pertinent management team members will be appraised.... More 

Madison, Wisconsin
Top Contributor
84 reviews 84 reviews
33 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I don't give out too many 5's but I was really impressed . First of all, our family of five had 2 adjoining rooms reserved with points. We had access to the club lounge and knew we had just missed the evening social...but the staff woman inside graciously got each of us a drink and snacks as they were just... More 

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ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review

Dear blessedbunch5, First and foremost, thank you very much for your positive comments. We are overjoyed to hear that your stay at the hotel was excellent and that our staff went above and beyond to assure your needs were met. We pride ourselves in providing our guests with a positive unforgettable experience! We look forward to having you and your... More 

Lisbon, Portugal
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not a Intercontinental at all. Need major renovation or changing the brand. Can work as a simple airport or business hotel with free parking and fair rooms. Free and fast wi-fi. The pool area needs better cleaning and amenities.

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ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review

Dear tiago5, It is much to our dismay to hear that you did not enjoy your stay with us. However, we greatly appreciate you taking the time to provide us with your feedback and will be advising senior management of this issue. In order to better serve our guests, we have recently completed the renovations of our restaurant and bar.... More 

Fl
Top Contributor
124 reviews 124 reviews
107 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is one of the better Interconti's perhaps not like Miami downtown or Duesseldorf but still great breakfast was wonderful loved the bed I just wish there would be more Intercontinetal's in the states Thanks

Was this review helpful? Yes 3
ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review

Dear uli1, Thank you for taking the time to provide us with your feedback. We are glad you enjoyed your stay at the hotel and would love to have you stay with us again sometime in the near future. Sincerely, The InterContinental at Doral Miami More 

Chicago, Illinois
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for my birthday weekend and were disappointed in the quality of the hotel and the customer service. It looked like this hotel used to be a different, two-star hotel and they were trying to convert it into an Intercontinental. The room had the basics (the bath robe had a huge hole in it) and the... More 

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ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review

Dear Dominique T, We are shocked to hear that your stay with us came with so many inconveniences, even more so that it was on your birthday weekend. This matter will be escalated to senior management in the hopes that an experience such as this one does not happen again. Please know, that we take our guests’ comments very seriously... More 

Saint John Parish, Antigua
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed one night on route to the Bahamas for a meeting. Please ensure that you catch the airport shuttle, the taxi fare is just over US$30, which is too expensive. The hotel itself is very nice. The gentleman who met us at the door was exceptional, very kind and helpful. The check-in experience was fine, the hotel was actually... More 

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Rotherham, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Would not have booked this hotel ourselves, this was done as part of a package but it was a pleasant surprise, hotel staff were very helpful and arranged for the Princess rep to be informed of our arrival due to the fact that we were not met at the airport, room was very clean and comfortable, pool area was really... More 

Was this review helpful? Yes 1
ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review

Dear VirginAtlantic747, We are pleased to hear that you enjoyed your stay, and that our staff was able to assist you in making sure that you had a positive experience. We look forward to having you stay with us again in the near future. Sincerely, The InterContinental at Doral Miami More 

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