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Holiday Inn Miami - Doral Area

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3255 NW 87th Ave, Doral, FL 33172
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Holiday Inn Miami - Doral Area
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87 Reviews from our TripAdvisor Community

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Miami, Florida
Level Contributor
6 reviews
5 of 5 stars Reviewed 6 days ago NEW

Manny was really helpful when making the reservation, provided an early check in and even gave me a breakfast voucher. Overall, it was a great stay and the service was great. I will stay here again when i'm in Miami.

Helpful?
Thank Emilio A
Ken H, General Manager at Holiday Inn Miami - Doral Area, responded to this review

Dear Emilio A, Thank you for the great 5 star rating and the wonderful comments regarding Manny at our front desk, I agree Manny is great! Thanks for noticing his guest service skills. Manny was happy to see your comments and glad he made such a positive impact on your stay. We look forward to your return More 

Louisville, Kentucky, EEUU
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Safe shuttle drivers. Hotel and pool area kept clean. Restaurant staff are always at the top of their game. After staying here in excess of two months, the only con I can say about this property is the wake up service. Rarely did I get my requested wake up call. Notified the front desk numerous times to no avail. Have... More 

Review collected in partnership with ASUS 12 W8 IE Bookmark

Helpful?
Thank Intlflyboy
Ken H, General Manager at Holiday Inn Miami - Doral Area, responded to this review

Dear Intlflyboy, Thanks for your comments. I can't apologize enough for the wake up glitches you experienced. I have reached out to our telephone switch vendor who services the automatic wake up call announcement and in the interim we have initiated a back up call log at the front desk to insure all wake up calls are placed on time.... More 

Georgia
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here the night before our cruise. There was a mix up with our reservation (due to Holiday Inn website, not the local site). This was cleared up rather quickly. The staff were friendly and helpful. We ate at the restaurant and the food was excellent. Service was a little slow, but again the food was really good. The... More 

Helpful?
Thank draco31061
Ken H, General Manager at Holiday Inn Miami - Doral Area, responded to this review

Thank you for staying with us and commenting on your experience. The staff was happy to see that your food was delicious, we will work on improving the service speed. I appreciate your recommendation for our hotel and we look forward to being at your service again when travel brings you back to our area. More 

1 review
1 of 5 stars Reviewed December 31, 2015

I stayed at holiday Inn located at 3255 nw 87 ave City of Doral for almost two years due the company I've worked for was a cheap cruise line. I had never received the attention as a guest even when the cruise line spent thousand of dollars in this hotel for my staying. Holiday Inn at Doral was a nightmare... More 

Helpful?
Thank marcia s
Ken H, General Manager at Holiday Inn Miami - Doral Area, responded to this review

Dear Marcia, I am surprised by your comments, our staff works hard to earn our guests satisfaction. We enjoyed having you stay with us, the restaurant staff will miss you. From all of us here please accept our apologies if we had in any way made you feel that this type of comment was necessary. I hope you can find... More 

Crawford, TX
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 27, 2015 via mobile

Lovely hotel in a great area with a wonderful restaurant right next door. Decent bar and restaurant. On the downside the bed was hard as a rock on the upside the rooms were quiet and comfortable. I would have to say that I would not stay here again as we require a more comfortable bed. The staff was super friendly... More 

Helpful?
Thank Husbandofhottie
Ken H, General Manager at Holiday Inn Miami - Doral Area, responded to this review

Dear Husbandofhottie, Thank you for the review of your stay with us. I am sorry you felt that the bed was too hard, perhaps another room was in order, we have many room types and bed types as well. Please allow us another opportunity to be at your service, and request a softer, yet firm mattress for your next stay.... More 

Cobourg, Ontario, Canada
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed November 11, 2015 via mobile

This hotel has smelly A/C units and the rooms are musty as a result. My first room had water soaked through the carpet from the fridge. This added to the smell of wet carpet. Hotel hostess found me a new room which was great service. But once the fragrance from the housekeeper faded the mustiness came back. There are so... More 

Helpful?
Thank Allan R
Ken H, General Manager at Holiday Inn Miami - Doral Area, responded to this review

Alan, So sorry about the room AC unit. All of our air conditioners have just recently been cleaned out, a yearly maintenance process we go through to insure the units are working and are cleaned and sanitized. We will closely inspect the AC unit from your first room and have the company redo the maintenance service, thanks for bringing this... More 

Trinidad
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed November 10, 2015

My husband had a business meeting in Miami, so my daughter and I went along with him. This is a nice quiet place, not much to do close by but lots of restaurants around. It's only about 30 minutes away from the beach and about 20 minutes away from the Dolphin mall. The rooms are clean and well kept. I... More 

Helpful?
Thank Geeta A
Ken H, General Manager at Holiday Inn Miami - Doral Area, responded to this review

Dear Geeta A, Thank you for choosing to stay with us. Thank you also for the comments about your stay. The staff is always looking for ways to make each guest experience memorable, I can see by your comments that we have accomplished our goal. We will work harder to earn that 5th Star for your next stay. More 

Forfar, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed October 16, 2015

Booked a room from the 16th to 21st Oct. When we arrived we were told that there was not a room with a king size bed available and we would have to stay in the Staybridge Suites next door. After we checked into the Staybridge we were then told that it was only for one night. We went back to... More 

Helpful?
5 Thank Lorraine M
Ken H, General Manager at Holiday Inn Miami - Doral Area, responded to this review

Dear Lorraine, Please accept our sincere apologies for the mis handled reservation. I am glad it did work out in the end. We try very hard to meet and exceed all of our guests expectations, and for the most part we are able to accomplish this on our first try. I can see by your comments that we needed to... More 

Wheaton, Illinois
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed July 24, 2015

A well positioned property. Exterior is well maintained. Lobby/public areas are well cared for. Rooms are clean and well maintained. Restaurant is sketchy -- eat elsewhere. Wi-Fi was awful -- kept dropping service and causing weird problems that I've never had. Expect to hear everyone speaking Spanish. Most had understandable English, some not so much...

Helpful?
Thank Curt K
Ken H, General Manager at Holiday Inn Miami - Doral Area, responded to this review

Dear Curt K Thanks for your comments regarding our hotel. I am sorry that you feel that your experience was less than perfect. We are working on the WiFi signal strength and should be resolved shortly. Our staff is well versed in many languages, English as well as Spanish and some Portuguese and a few also speak fluent French. We... More 

Martins Ferry, Ohio
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 7, 2015 via mobile

My family and I went to Miami for the 4th of July. We found the hotel to be in a great area, not too busy, but not too out of the way. There's a really nice park across the street where we went to watch the fireworks. There was food vendors, activities, and a live band. The employees at the... More 

Helpful?
Thank FawnaKidder
Ken H, General Manager at Holiday Inn Miami - Doral Area, responded to this review

Dear FawnaKidder, Thank you for your comments. The staff is glad that we located your daughters tablet and have safely returned it to her. It is our goal to exceed all of our guests expectations. I am happy to see that we made such a positive impact on your stay with us. Thank you again for your comments and for... More 

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