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All 1 Sunbury hotels

Premier Inn Sunbury - Kempton Park

68 Staines Road West | London, Sunbury TW16 7AT, England
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Premier Inn Sunbury - Kempton Park
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86%
Ranked #1 of 1 hotels in Sunbury
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Oldcomfortfarm Glossop, United Kingdom
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  • Reviews (370)
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370 people have reviewed this hotel

Traveler rating
    202
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Glossop, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The bath is a safety hazard with the soap dispenser provided at the tap end of the bath. Most people take their bath with their toes facing the tap consequently to reach these dispensers one has to stretch forward or get up again proving with discomfort or danger, when one slips.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Maria W, Operations Manager at Premier Inn Sunbury - Kempton Park, responded to this review

Thank you for your review, I will pass on your comments regarding the position of our soap dispenser's to the brand team at our head office, who may decide to look into this further. More

Armagh, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

This hotel though outside London centre has excellent access to the city. It is 5 minutes walk from the train station and a 45 minute journey has you in Waterloo. It is also excellent for those outside venues of Windsor or Harry Potter Studios - we did both! Excellent value for money - much cheaper than staying in the centre... More

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Maria W, Operations Manager at Premier Inn Sunbury - Kempton Park, responded to this review

Thank you for taking the time to submit your review, it is always a pleasing to know that our guest's find our hotel of easy reach into London, we do hope you enjoyed the "Harry Potter" Studios tour. Please come and see us again in the future. More

Barnetby Le Wold, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Nice hotel, with friendly staff, catered for all your needs, and a good breakfast, location was good, and easy to get to/from. Still charging for use of wifi as all premier inn, which is so rare with most other hotels offering free wifi, just a pain getting emails is a bit slow using 3G on your phone. The room was... More

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Maria W, Operations Manager at Premier Inn Sunbury - Kempton Park, responded to this review

Many thanks for your review, Premier Inn strive to be the best in the field and by having great team members and a good location helps us to achieve this. I acknowledge your comments regarding our WI-FI charge and Premier Inn are currently looking into there WI-FI offering and are trialling a number of options, which i'm sure will be... More

Ambleside, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

Sunbury on Thames sounds lovely - it isn't! I'm very brand loyal to Premier Inn having stayed in many and received good levels of service This was the worst. Shambolic service at dinner and inedible good. Never again!

Review collected in partnership with premierinn.com

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Maria W, Operations Manager at Premier Inn Sunbury - Kempton Park, responded to this review

Thank you for your review, I was very concerned with the details of your review and would like the opportunity to investigate this further, I would be very grateful if you could e-mail me direct on operationsmanager.sunburykemptonpark@whitbread.com with your booking details and your review summary and I will be able to look into this matter on your behalf. More

1 review
2 of 5 stars Reviewed 1 week ago

Stayed at this hotel as we were going to the Harry Potter studio tour. Will not stay at this hotel again! The air conditioning in the room was very poor in that, when you put your hand up to the vent, I could hardly feel anything coming out of it. This was the strength put up to max! I told... More

Review collected in partnership with premierinn.com

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WhitbreadHotels, Online Customer Service at Premier Inn Sunbury - Kempton Park, responded to this review

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the... More

Ipswich, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We arrived hot and tired from a day out at Thorpe Park, and were greeted by a warm friendly receptionist. Lovely hotel, excellent room and service.But the car parking can be very tight if you have a large car.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Maria W, Operations Manager at Premier Inn Sunbury - Kempton Park, responded to this review

Many thanks for your review, I am pleased that you found our hotel to meet your requirements and that you seemed to enjoy your stay. Hope to see you soon. More

South Coast UK
Contributor
19 reviews 19 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago

OK - I stay at this hotel a lot, and the staff are very good; but...... the quality of the food, and the time it takes for the poor quality food to arrive is not acceptable. There are many business people using this hotel, who need a quick service in the evning for their meal, but it just doesnt get... More

Was this review helpful? Yes
Maria W, Operations Manager at Premier Inn Sunbury - Kempton Park, responded to this review

Many thanks for your review, I will look into this matter you have raised with my F&B Manager and their kitchen team. It is our intention to exceed our guest's expectations both with our accommodation and the service we provide and from reading your review, we have failed in doing this on a couple of occasions for this I apologise. More

Contributor
16 reviews 16 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Hotel was fine, room was great, staff were fine. However, wifi was dreadful and the towels were like flannels. It might sound petty but when you charge for wifi, I expect wifi not having to refresh every 3 minutes. And sort the towels out, please

Was this review helpful? Yes
Maria W, Operations Manager at Premier Inn Sunbury - Kempton Park, responded to this review

Thank you for your review of our hotel, I am pleased that you found my team, the room and the hotel experience you had whilst here was great. I do apologise with regards to the Wi-Fi issues you faced, I will look into this with the company that conduct our Wi-fi and hopefully they will be able to put a... More

Southampton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We chose this hotel as a low cost option for visiting attractions in the area on our anniversary. Soo glad we did. The hotel was very clean, reception staff friendly and it was comfortable. Jewel in the crown though was the restaurant. We booked the meal deal and expected pub grub style food. We actually received good restaurant quality food... More

Was this review helpful? Yes
Maria W, Operations Manager at Premier Inn Sunbury - Kempton Park, responded to this review

Many thanks for submitting your review regarding your recent stay at our hotel, I am pleased that you found your room and the hotel to be clean and comfortable. I will pass on your comments regarding the couple of issues you raised within your review with the relevant people. Thank you ojnce again. More

Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed June 9, 2014

Stayed at hotel while visiting Teddington Studies for filming of Not Going Out. Excellent hotel. Very cheap. Very accessible by public transport. Immaculately clean. Staff polite and helpful. Quiet at night. Shopping centre very close to hotel. Highly recommend.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Maria W, Operations Manager at Premier Inn Sunbury - Kempton Park, responded to this review

Many thanks for your review, it is always good to find out that my guest's enjoyed their stay and that you also found our hotel to be very clean and excellent value for money, we hope to see you again soon. More

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Additional Information about Premier Inn Sunbury - Kempton Park

Address: 68 Staines Road West | London, Sunbury TW16 7AT, England
Location: United Kingdom > England > Middlesex > Sunbury
Price Range (Based on Average Rates): $$
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Also Known As:
Premier Inn Sunbury (Kempton Park) Hotel Sunbury

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Amenities

Bar / Lounge Free Parking Restaurant Room Service
Official Description (provided by the hotel)
Conveniently located just off the M3 (J1), Sunbury (Kempton Park) is walking distance from Kempton Park Racecourse. Just a short drive away is Twickenham Stadium and Sandown Racecourse. Local attractions also include Thorpe Park, Chessington World of Adventures and Legoland. Our Sunbury (Kempton Park) Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite pub restaurant. ... more   less 
Number of rooms
109

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