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Hans Merensky Hotel & Spa

3 Copper Street, Phalaborwa 1390, South Africa
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Hans Merensky Hotel & Spa
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Hans Merensky Hotel & Spa
Hans Merensky Hotel & Spa
Hans Merensky Hotel & Spa
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44 reviews from our community

Traveler rating
    6
    10
    6
    10
    12
See reviews for
8
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Nelspruit, South Africa
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed March 12, 2015

Many previous reviews are very descriptive of the current situation. A ghost town built for around 400 people with staff to serve around 50. No TV reception in rooms. No safe. Almost no cellphone signal and very poor wifi. Shortages of cutlery in the restaurant. Stained sheets. Leaking toilet cistern. Dirty walls in bedroom. Did have aircon, kettle, fridge and... More 

Was this review helpful? Yes 4
HansMerensky, Manager at Hans Merensky Hotel & Spa, responded to this review

Thank you for your feedback, although we are disappointed that you did not have a good stay with us. We have been attending to a number of the issues you raised and have had good feedback from most guests in this regard. We are currently busy with improvements throughout the hotel and are addressing service levels. Kind Regards Management More 

Cape Town, South Africa
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 12, 2015

Just sent two days at this Hotel for the first CGA Citrus Summit . Hotel is very clean , friendly service . Excellent facilities and very close to Kruger Park if you are a tourist . The dinning areas and outside areas are in typical African theme , thatched roofs , a lot of wood and natural stone . Sadly... More 

Was this review helpful? Yes 1
HansMerensky, Manager at Hans Merensky Hotel & Spa, responded to this review

Thank you so much for your valued feedback. We are pleased that you enjoyed your stay and we have noted your comments regarding the food. We are constantly looking to improve the levels of service and the experience at HM and assure you this will be addressed. We look forward to welcoming you back soon. Kind Regards Management More 

Cookham Dean, United Kingdom
Top Contributor
132 reviews 132 reviews
20 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed January 3, 2015

Last time we came here it was the highlight of our holiday but something's changed...... First impressions were almost good. Aircon didn't work in the newly refurbished room but the maid found us another room that was dramatically better than that on our last visit....suitably impressed. Off to dinner and found that the restaurant had been refurbished to a high... More 

Was this review helpful? Yes 1
HansMerensky, Manager at Hans Merensky Hotel & Spa, responded to this review

Thank you very much for your valued review. We are delighted that you enjoyed your golf and hope to welcome you back again soon. With regards to some of the issues that you raised, we take this feedback seriously. We have had changes in management and are addressing all the areas of concern and are making progress in this regard.... More 

Pretoria, Gauteng, South Africa
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 2, 2015

The rooms have recently been refurbished and are not yet complete, only a few touch ups remain. That said the rate for the room was cheep so they made up for it.The beds are of the most comfortable and the room finishings are great. The restaurant bufet was nice and breakfast better. Staff are friendly and good. The resort is... More 

Was this review helpful? Yes 1
Cape Town Central, South Africa
Contributor
13 reviews 13 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 29, 2014

Plus points - location to the golf course, freshly cooked breakfast and evening meal at reasonable prices. Recently refurbished comfortable rooms. Down sides - outside is in process of building making getting to our room from reception difficult to navigate in the dark. The restaurant had no sparkling water or red wine to have with our meal and this is... More 

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Melbourne, Australia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 5, 2014

Don't be fooled by the website, as the actual experience at the resort(and I use that term very very loosely) is nothing like the glossy photos displayed. Management was non-existent,, staff untrained and unsupervised. Our original room was without running water in both the bathroom and toilet. And only one towel to be shared between two persons. We were told... More 

Was this review helpful? Yes 3
Abu Dhabi, United Arab Emirates
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed October 14, 2014

I stayed as a single player at Hans Marensky Golf course and resort four years ago and I was overwhelmed. This was a very special place!! For my 34th anniversary, I booked the same room and golf outing for my wife and I. How time changes things. The golf course and wild life on the course are still fantastic and... More 

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Malmesbury, United Kingdom
Top Contributor
167 reviews 167 reviews
112 hotel reviews
207 helpful votes 207 helpful votes
1 of 5 stars Reviewed October 13, 2014

This hotel is now much like a film set of a ghost movie! Where once there were guests, laughter, children playing there is now a spooky silence. Derelict buildings, part finished build projects, more security employees than guests, it has become a sad and tragic sight that greets your arrival. The main reception area is fantastic in appearance but it... More 

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Polokwane, South Africa
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 9, 2014

We stayed at this hotel last week for an awards evening. On entering phalaborwa there was not one sign pointing us in the direction of the hotel and we ended up having to stop for directions at the army base. I couldn't believe my eyes on entering the gate, the grandeur of entrance is truly breathtaking. The porter was friendly... More 

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Cape Town Central, South Africa
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 4, 2014

I stayed two nights at the Hans Merensky golf estate that is adjacent to the Kruger National Park. First things first, unless you have a GPS or a guide, donot attempt to find this place by youself. You will not succeed especially at night. I arrived at the Hotel late in the evening and I must say, that for such... More 

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