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Hans Merensky Hotel & Spa

3 Copper Street, Phalaborwa 1390, South Africa
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Hans Merensky Hotel & Spa
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64 Reviews from our TripAdvisor Community

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Perth, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Great size room, clean comfortable and huge bathroom with bath and powerful shower. Very accommodating group of management and staff who are reinvigorating it back to where it belongs. A comfortable hotel with good facilities and a golf course that has a myriad of wildlife to spice up your game

Helpful?
Thank colinhar2
Johannesburg, South Africa
2 reviews
1 of 5 stars Reviewed 1 week ago

I am very disappointed in this "establishment" after seeing their website and comparing the experience I had there. The air conditioner did not work in the room and the temperature was 42 degrees. I wanted to go and swim in the pool and the water was green. I walked to the spa and the pool there was empty. I decided... More 

Helpful?
Thank Peace7747

Travelers are raving about these Phalaborwa hotels

Warren, New Jersey
Level Contributor
78 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Impressive structure even a little over the top! High ceilings and structures are great but you do still have to clean them.... Found the place to be very friendly and breakfast was fine. Rooms were good although a little dated. But high thatch ceilings need cleaning. Don't like bat poop and cockroaches in my room! Wifi was non existent and... More 

Helpful?
1 Thank antheajames
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This place has the remnants of "a once was luxurious hotel" for the lack of a better word. It is run down and looks like it's not managed at all. The manager is extremely rude, the food is horrible, the service horrible. We had to leave without taking a shower because there was no water and we were only informed... More 

Helpful?
2 Thank Nicole LM M
Sandbach, United Kingdom
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

This impressive looking hotel has clearly been a top hotel in the past. Unfortunately, one you get passed the entrance, things start to show problems. Room preparation was poor (no soap, shampoo, milk, missing towels etc.). Room door was not lockable. TV was old CRT type (I can't remember staying in a hotel that did not have a flat screen).... More 

Helpful?
1 Thank Aquila2013
Durban, South Africa
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed January 1, 2016 via mobile

Has the remnants of once being a world class facility but has been neglected by current management. This must rank as one of the worst hotels I have ever stayed at. The hotel grading is a joke to say the least! The service is poor, staff morale is clearly low. The rooms are dirty and dusty, sheets not clean. There... More 

Helpful?
5 Thank charlesrembe
Edenvale, South Africa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 29, 2015

I spend a reasonable amount of time in four star hotels in South Africa. I have on occasion spent time at the Hans Merensky Hotel in the past. Unfortunately our stay on the 19th, 25 and 26 December 2015 was disappointing. There was no shampoo or shower creams in the room, there was only one cake of soap beween the... More 

Helpful?
1 Thank Garnet2015
Benoni, South Africa
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 26, 2015

After reading all the bad reviews about the place, I was quite reluctant to go there but was very pleasantly surprised! The place is beautiful and right next door to Kruger Park. The rooms are big and spacious and clean with air-con and fans. The grounds are beautiful and there are many places to sit and relax in a tranquil... More 

Helpful?
Thank 899gillian
Stellenbosch
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed November 23, 2015 via mobile

We had a business weekend that included our families. What a disaster! The booking took hours, shortage of trained staff and not enough food for the pre-arranged dinners. Worst of all the bad attitude of the rude general manageres. A weekend that will be remembered for all the wrong reasons. Avoid this place.

Helpful?
1 Thank Wilco U
Hamburg, Germany
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed November 7, 2015

The only positiv thing about our stay in this hotel was that we only had to stay for one night! Arriving at the reception we felt as we were disturbing the staff and when we asked for a early breakfast, to leave for the Kruger very early, nobody was in the mood to find a proper solution for us! We... More 

Helpful?
2 Thank Yahbba
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