This is my second time staying at a Riu Palace, the first being in Playa del Carmen. Similar to the other one, the service is phenomenal. The place is sparkling clean, everyone is friendly. Check in was a breeze. My sister and I got a garden view suite which we sort of regret; it faces the outside sides of the... More

We just arrived home after a fabulous 2 week family vacation at this resort, as well as a friends wedding. For the first week there were 17 of us, and the second week 11. The hotel was clean, all the time, rooms were great, and the food was very good. No matter what your tastes are there is something you... More

My husband and I stayed at this wonderful hotel April 30 - May 10 (10 nights). We were on the 4th floor in a junior suite with a fabulous ocean view. The hotel is spotless with beautiful decorations.We ate at the buffet restaurants and found the food to be good and had plenty of variety.. We did make a reservation... More

This resort is beautiful and very clean. The rooms are in a long over due need of a update. The food looks amazing,but is horrible, 80% of it. The waste is awful.....so much was scraped off plates and thrown in the garage!!! The liquor in the bars restaurants and room is not what the label says on the bottles.....watered down... More

We are presently at this great hotel. Last night we visited the other Riu hotels, Jalisco and Vallarta, we would have been disappointed if we had booked there and then saw this hotel, the difference is night and day. Pay the extra and stay here. Staff are very attentive, hotel is spotless and gorgeous and the food ! You could... More

The Hotel and housekeeping was wonderful. Yeni, our housekeeper, was great! She organized everything for us, gave us fresh towels twice a day (morning and night) and even decorated the room for my husband's birthday with balloons, confetti, and mini chocolate Hershey kisses. And she gave us a towel animals everyday! When we checked in, we asked if we could... More

The girls had taken an easter caribbean cruise earleir in easter so I took my son and son in law for an "all inclusive" experience and no one was disappointed. Right from booking the trip, arriving at the airport in Puerto Vallarta, meeting the Sunwing rep on the bus, getting to the hotel in the early afternoon everything worked out... More

This is a beautiful property and the lobby really does live up to the word "Palace". Bracelets were required - perhaps because guests were also able to use the other two nearby Rius. Rooms were nice, with sitting areas and balconies. The view was less than spectacular, as we overlooked a dirt parking lot and the hotel next door. The... More

My boyfriend and I were there April28-May5 - we had a wonderful and relaxing time staying at the RIU. We have read many reviews before we booked the resort and most of the time we can only trust 50-50% of the review comments. But for this time, I have to say - any good comments you have read at this... More