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All 4 Baracoa hotels

Hotel El Castillo

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3.0 of 5 Hotel   |   Calixto Garcia St., Baracoa, Cuba
Hotel amenities
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  • Reviews (148)
  • Photos (75)
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  • Room tips (24)
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Hotel El Castillo
Ranked #1 of 4 hotels in Baracoa
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148 people have reviewed this hotel

Traveler rating
    29
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    17
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
DC
1 review
1 of 5 stars Reviewed 2 weeks ago

Horrible customer service, staff overlooked Cuban guests waiting for service to attend to those who looked foreigner. Food not so great either, better to eat at private restaurant. Pool showed out of service most of the day.

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New Brunswick
Top Contributor
59 reviews 59 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Perched on a steep hill in the center of town, you get an excellent view of the city and the the mountains. Nice pool and restaurant. We had our breakfast outside and it was nice to just relaxe and take in the view. Buffet supper was good and our room was very comfortable.If you want to go down to the... More

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London
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 23, 2014

The hotel itself is a bit worn around the edges, as you may expect in Cuba, but the service was good and the views spectacular. The room was basic but comfortable. Restaurant not recommended - go find a local paladar, there are some very good options in Baracoa. This includes breakfast, which was completely forgettable.

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Havana
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed July 11, 2014

excellent views and pool for baracoa. The restaurant needs some arrangements but the breakfast was fine. Also have 2 pcs with internet in the lobby. But its expensive if you compare with the "casas particulars"

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Coventry, United Kingdom
Top Contributor
369 reviews 369 reviews
45 hotel reviews
199 helpful votes 199 helpful votes
3 of 5 stars Reviewed May 29, 2014

As part of a coach trip around Cuba we had a meal here one evening ,note lots of steps up to the hotel!! Considering it had been booked they seemed as if they had no idea we were coming .So had to wait for the tables to be organised ,used table clothes !!!!Not enough staff for the amount of people... More

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Toronto, Canada
Top Contributor
163 reviews 163 reviews
118 hotel reviews
328 helpful votes 328 helpful votes
2 of 5 stars Reviewed April 29, 2014

My wife and I stayed here for three nights as a base in Baracoa. The fact that this hotel is considered the best in Baracoa is a sad statement about hotels in the area as this hotel needs a whole makeover. It is really too bad as the setting is great with incredible views over the hills, town and bay.... More

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Grubbenvorst, The Netherlands
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 21, 2014

Hotel El Castillo has large rooms with nice beds and a great view over the village. Service is ok and staff is friendly and helpfull. Breakfast and dinner in the restaurant are good. Car parking is just in front of the hotel. The only problem could be all the stairs. From the reception/pool/restaurant area you have to go upstairs to... More

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London, United Kingdom
Top Contributor
132 reviews 132 reviews
27 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed March 9, 2014

Having sampled the contrasts between the better privately run hotels and the dreary state run places all over the island, it was disappointing to find yet another beautifully positioned hotel which is badly run, needs a makeover and could so easily be so much better. The position, in the confines of an old fort overlooking the town, and with a... More

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Netherlands
Top Contributor
141 reviews 141 reviews
72 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed March 9, 2014

Large rooms, friendly staff, beautiful pool area overlooking the town. Rooms are large but require updating. We had paint peeling off the ceiling and mould on the bathroom walls. Nice feature is the included key for the safe. Ample parking at the hotel. Beds comfy, good air-condition. No soap in shower. One towel per person. We had to ask for... More

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Portland, Oregon
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 3, 2014

We stayed in the El Castillo in Baracoa on a recent visit. The view from the pool patio is amazing and worth the trip up the stairs even if you don't stay there. They have a nice outdoor bar so you can sit out and enjoy the view with a tasty rum drink in hand. My tip for anyone that... More

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Additional Information about Hotel El Castillo

Address: Calixto Garcia St., Baracoa, Cuba
Location: Caribbean > Cuba > Guantanamo Province > Baracoa
Hotel Class:3 star — Hotel El Castillo 3*
Also Known As:
El Castillo Hotel

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Amenities

Free Parking Restaurant Swimming Pool
Hotel Class
Number of rooms
34

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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