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All 4 Baracoa hotels

Hotel El Castillo

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3.0 of 5 Hotel   |   Calixto Garcia St., Baracoa, Cuba
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Hotel El Castillo
Ranked #1 of 4 Hotels in Baracoa
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150 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Saint Augustine, Florida
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay at El Castillo last week. I have been here once before, in the "old wing", but it was closed for renovation this time. Room 120 has a perfect view of the flat-top mountain, El Junque, and you can see Baracoa harbor from the sitting room or patio. Thanks to Irma and Viktor (and the rest of... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 13, 2014

Horrible customer service, staff overlooked Cuban guests waiting for service to attend to those who looked foreigner. Food not so great either, better to eat at private restaurant. Pool showed out of service most of the day.

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New Brunswick
Top Contributor
59 reviews 59 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed August 4, 2014

Perched on a steep hill in the center of town, you get an excellent view of the city and the the mountains. Nice pool and restaurant. We had our breakfast outside and it was nice to just relaxe and take in the view. Buffet supper was good and our room was very comfortable.If you want to go down to the... More

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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 23, 2014

The hotel itself is a bit worn around the edges, as you may expect in Cuba, but the service was good and the views spectacular. The room was basic but comfortable. Restaurant not recommended - go find a local paladar, there are some very good options in Baracoa. This includes breakfast, which was completely forgettable.

Was this review helpful? Yes 1
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed July 11, 2014

excellent views and pool for baracoa. The restaurant needs some arrangements but the breakfast was fine. Also have 2 pcs with internet in the lobby. But its expensive if you compare with the "casas particulars"

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Coventry, United Kingdom
Top Contributor
382 reviews 382 reviews
46 hotel reviews
216 helpful votes 216 helpful votes
3 of 5 stars Reviewed May 29, 2014

As part of a coach trip around Cuba we had a meal here one evening ,note lots of steps up to the hotel!! Considering it had been booked they seemed as if they had no idea we were coming .So had to wait for the tables to be organised ,used table clothes !!!!Not enough staff for the amount of people... More

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Toronto, Canada
Top Contributor
170 reviews 170 reviews
125 hotel reviews
347 helpful votes 347 helpful votes
2 of 5 stars Reviewed April 29, 2014

My wife and I stayed here for three nights as a base in Baracoa. The fact that this hotel is considered the best in Baracoa is a sad statement about hotels in the area as this hotel needs a whole makeover. It is really too bad as the setting is great with incredible views over the hills, town and bay.... More

Was this review helpful? Yes 7
Grubbenvorst, The Netherlands
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 21, 2014

Hotel El Castillo has large rooms with nice beds and a great view over the village. Service is ok and staff is friendly and helpfull. Breakfast and dinner in the restaurant are good. Car parking is just in front of the hotel. The only problem could be all the stairs. From the reception/pool/restaurant area you have to go upstairs to... More

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London, United Kingdom
Top Contributor
135 reviews 135 reviews
27 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed March 9, 2014

Having sampled the contrasts between the better privately run hotels and the dreary state run places all over the island, it was disappointing to find yet another beautifully positioned hotel which is badly run, needs a makeover and could so easily be so much better. The position, in the confines of an old fort overlooking the town, and with a... More

Was this review helpful? Yes 3
Top Contributor
158 reviews 158 reviews
75 hotel reviews
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed March 9, 2014

Large rooms, friendly staff, beautiful pool area overlooking the town. Rooms are large but require updating. We had paint peeling off the ceiling and mould on the bathroom walls. Nice feature is the included key for the safe. Ample parking at the hotel. Beds comfy, good air-condition. No soap in shower. One towel per person. We had to ask for... More

Was this review helpful? Yes 1
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Additional Information about Hotel El Castillo

Address: Calixto Garcia St., Baracoa, Cuba
Location: Caribbean > Cuba > Guantanamo Province > Baracoa
Hotel Class:3 star — Hotel El Castillo 3*
Number of rooms: 34
Also Known As:
El Castillo Hotel

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