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Centara Grand Beach Resort Samui

4.5 of 5 38/2 Moo 3, Borpud | Chaweng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand
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Certificate of Excellence 2014
Centara Grand Beach Resort Samui
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Centara Grand Beach Resort Samui
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1,207 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Perth, Western Australia, Australia
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Had 9 days there in January, Hotel very comfortable, staff excellent especially Coline at breakfast she never stops smiling and Vicki in reception. As the morning meal were part of the package some of the guests were a little over indulgent in what they considered acceptable souveniring. The coast restaurant give you a feeling of exclusivity although a little expensive... More 

Was this review helpful? Yes 1
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Ken M., Thank you for the helpful review. There were knowing smiles all around the meeting room when we read your comment on ‘souveniring’. You certainly have a diplomatic way of expressing yourself. The special mention of Coline and Vicki is also much appreciated. They are both incredibly smiley and helpful. We’re lucky to have them. You mention in... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

If anyone traveled in resorts in Asia, they have been pampered by their hospitality, this resort does not offer that, be prepared to be disappointed. The adventure began by hotel forgetting our arrival and did not send the driver to the airport, so after waiting about 20 minutes calling the hotel, the person who answered did not speak English, so... More 

Was this review helpful? Yes 3
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Daniel K., Thank you for taking the time to join Trip Advisor and share your review. Clearly, you left us with displeasure. I apologize if our service did not meet your expectations and appreciate you taking the time to share your concerns. The airport transfer to our hotel was unfortunately not properly confirmed so, as we discussed with you,... More 

Isle of Man, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This is first visit to Koh Samui, we stayed for 2 weeks at Centara Grand Beach Resort Hotel on December 2014. And we find that the hotel is located just couple of minutes from the beautiful and very clean beach, also just walking distance to the shops snd restaurants. Which is very convenient.

Was this review helpful? Yes 8
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Zainap R., Thank you sharing your review and choosing Centara for your first visit to Koh Samui. We’re glad to hear that found our location convenient for accessing areas of interest in Chaweng. We hope to welcome you back again. Kind regards, Joe More 

Amstelveen
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

my husband and I have stayed the month of December at Centara Grand Beach Resort in Samui. not only the friendliness of the staff made our stay very pleasant, but also their helpfulness, one is always willing to help whether it is the reception or housekeeping, gym or team at pool area. During our stay in December was Centara Hotel... More 

Was this review helpful? Yes 3
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Johnvw5, Thank you so much for the great review and encouraging words. It’s always a pleasure to host you and your lovely wife. Thank you also for the heartening feedback on Coast, our new restaurant and ‘relaxation zone’ on the beachfront. We think you’ll like it even better when you return…with sunshine and all the furniture in place it’s... More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For the amount of money you pay!! - our toilet was blocked in our bathroom and did not work at all. Pretty much spoils your holiday when you can't use your bathroom and you are told to use the bathroom in the fitness centre!

Was this review helpful? Yes 2
GMCSBR, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Algeba12, Thank you for sharing your review. We apologize for the inconvenience, though I can assure you that this is an isolated occurrence and could have been easily remedied with a call to the front desk for assistance. Warm regards, Joe More 

Australia
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel on our first visit to Samui in 2009, after staying at another hotel for the past couple of visits we decided to try this one again. It is exactly how I remember it; obviously not as 'shiny' after 5 years but still nice. They also just opened a new area right on the beach where... More 

Was this review helpful? Yes 3
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Paivar, Thank you for sharing your review of your return holiday stay with us. It’s gratifying to hear that aspects that you enjoyed on your first visit were still intact. We thank you also for the recommendation. Kind regards, Joe More 

Hong Kong, China
Top Contributor
159 reviews 159 reviews
25 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Close to the airport and within easy walking distance to shops and restaurants, property a bit tired. Rooms, amenities and facilities (e.g., coffee and tea making facility, Health Club, etc.), needs upgrade and refurb. Deluxe Room, spacious with veranda and sun beds overlooking the sea, great. It has good sized wardrobes. Complimentary fruit bowl upon arrival and two bottled water... More 

Was this review helpful? Yes 2
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Onbarefeet, Thank you for taking the time to share your detailed review. We’re glad that your family enjoyed the room, our location and the activities programs. It’s very kind of you to mention you found the Housekeeping, Reservations and Front Desk teams accommodating and efficient. Your feedback on other areas is also valuable and appreciated. We noted that you... More 

Gurgaon, Haryana, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the resort for five nights during last week of December . The rooms and location is very Good. The people are very hospitable . The year end party was simply fantastic. It was very well organized with amazing food service. Only vegetarians in our group had a little limited choice but the chef was very considerate to... More 

Was this review helpful? Yes 1
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Rajeshgrg, Thank you for sharing your review. We’re delighted that your family enjoyed their stay and the year end party. It’s nice of you to also mention the extra effort of our Kitchen team. They certainly deserve the special recognition. Thank you again for sharing. We hope to welcome you back again. Kind regards, Joe More 

Belfast
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed again at the Grand Centara in May 14. We travlled with friends and upgraded our rooms from our last visit. The hotel is not as special as it once had been. I would rate it as good but nothing really special. The staff were not as friendly or attentive as we had previously experienced. If I was going... More 

Was this review helpful? Yes 2
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Paul5Belfast, Thank you for sharing your review. Please accept our sincere apologies for the manner in which your arrival was handled. The scenario you describe doesn't approach the standard we aim to offer our guests. Your party should have been offered the opportunity to shower and change at our fitness center so that you could relax on loungers until... More 

Bangkok, Thailand
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Really enjoyed our stay at Centara Grand. Everything about the hotel is great - location, facilities, room, staff. We were warmly welcomed by the friendly and happy staff who checked us in promptly with minimal fuss. At that time we were already by the grandness of the hotel. The room was outstanding - large with lots of space and a... More 

Was this review helpful? Yes 2
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Jo W., Thank you for sharing your review with readers on the Trip Advisor forum. We’re so pleased that you enjoyed your stay, our beach front and hotel facilities. We also liked hearing that you got out and explored a bit on your holiday. We believe this gives visitors a deeper appreciation for our central location and what can... More 

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Additional Information about Centara Grand Beach Resort Samui

Address: 38/2 Moo 3, Borpud | Chaweng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Centara Grand Beach Resort Samui 4.5*
Number of rooms: 203
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Also Known As:
Centara Grand Beach Resort Samui Hotel Chaweng
Centara Grand Beach Hotel
Hotel Centara Grand Beach
Centara Grand Beach Resort Samui Ko Samui/Chaweng, Thailand
Hotel Style:
#8 Family Hotel in Chaweng
#8 Spa Hotel in Chaweng
#11 Luxury Hotel in Chaweng
#12 On the Beach Hotel in Chaweng
#13 Romantic Hotel in Chaweng

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