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Centara Grand Beach Resort Samui

#16 of 102 Hotels in Chaweng
Certificate of Excellence
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38/2 Moo 3, Borpud | Chaweng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand
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Centara Grand Beach Resort Samui
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Centara Grand Beach Resort Samui
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1,267 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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kent
Top Contributor
190 reviews 190 reviews
88 hotel reviews
138 helpful votes 138 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Ourur second visit and as before an excellent choice. We will return again. Superb service and staff all so friendly Love the Coast Restaurant especially for breakfast. Spa excellent and many thanks to Jade and Tiu. Dee in Fitness Centre for his Stretch lessons each day. Great hotel, best location, brilliant staff Very good wifi in room

Was this review helpful? Yes
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Mike1946, Firstly, thank you for returning to Centara Grand Beach Resort Samui and reviewing your second stay. Thank you for the positive comments on our staff and service. Dee, Jade and Tui really appreciated seeing their names on the Trip Advisor forum. We’d have to agree with your choice of 132. If the beach and gardens weren't so lovely... More 

Hobart
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Wonderful resort. Everything taken care of. The beach frontage is terrific with the pool area and beach blending into each other seamlessly. Many great eating and bar areas and lots of activities for kids and families. We went as a couple and found the hotel whilst large to be comfortable and private. Great rooms all with balcony's ( except first... More 

Was this review helpful? Yes 2
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Andrea G., Thank you for sharing your glowing review. We’re thrilled that you had a super stay and plan to definitely return. We’ll be at your service when you do… Our best regards, Joe More 

Cheltenham, United Kingdom
Contributor
18 reviews 18 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed at the Centara Grand Beach Resort Samui from 13 to 23 March on B&B basis. We arrived too early to check into our room, but were given towel cards and told we could use the Spa to shower in if we wished. Collected our beach towels, changed into swimming things and chilled out by the pool and beach. Pool... More 

Was this review helpful? Yes 2
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Melanie B., Thank you for sharing your lengthy review. We’re delighted that you found The Club facilities suited your needs and that our team there took good care of you. We appreciate you mentioning your strategy for early arriving guests. Check-in time for our resort is 14:00hrs and guests arriving earlier are encouraged to begin relaxing immediately. We have... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here in march 2015 for 1 week with my girlfriend and 2 other couples (all mid 20s). The hotel itself is amazing, right on the beach and really nice pools, breakfast is also nice with a good selection. Only downfall for me was the showers, although powerful, the way the shower is designed meant we would have a soaking... More 

Was this review helpful? Yes 2
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Haith55, Thank you for sharing your review. We’re happy to hear that your group had an enjoyable stay. We appreciate the compliments on our beach, pools and breakfast. These are among the most essential aspects of a resort experience so we’re glad they exceeded your expectations. Thank you for the feedback on deposit and the shower in your room.... More 

dominican republic
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Hi we have just retuned from a week at th Centara grand what a fantastic hotel right on the beach we got in touch with the hotel and upgraded our room to a top floor room 631 if you want to do this email Hester at the hotel and she sorted it all out for us she was very helpful... More 

Was this review helpful? Yes 5
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Bannaone, Thank you for sharing your review with the readers of this forum. We don’t get very many guests from the Dominican Republic so it’s a pleasure to see your review. Thank you for the compliments on room 631. It does have a great view of the pool and beach and is a very popular room. It’s wonderful that... More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

On arrival my breath was taken away. This did not look like the pictures I saw on the Internet or trip advisor? Photos did not do it justice I have to say. . . It was so big and clean and beautiful. You could see the beach from the lobby so crystal clear and inviting. Check in was a bit... More 

Was this review helpful? Yes 5
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Tina R., Thank you for sharing your review with the readers of this forum. You have a talent for descriptive writing. Thank you for mentioning jet skis. We do have notices in several spots in the resort (guest rooms, towel counter etc.) making guests aware of the potential pitfalls in hiring motorized watercraft in Thailand. A simple internet search... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel's location is one of the best and in general the hotel staff are good. However, there is an immense lack of staff ability at the breakfast service . Alll the fruit and juice containers not replinshed as soon as they are empty. You constantly have to remind them to replinsh the stuff. Unless you attracted the attention of... More 

Was this review helpful? Yes 3
samuijoe, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Mahendra T., Thank you for sharing your review on the Trip Advisor forum. We appreciate the positive comments on our staff and location. Thank you also for the special mention for the pool waiters, Coast bar staff and Ha in Reception. Your observations on the breakfast service are also genuinely helpful. Thank you again for taking the time to... More 

Macclesfield, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

just thought it would be nice to post another review of this smashing hotel ,the staff were very attentive and always happy to help,our room was always very clean,all i can say is go i am sure you will not be dissapointed,as with previous posters ,a very special thank you to all the staff at centara ,and with our next... More 

Was this review helpful? Yes 4
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear 1MarkRogers1, Thank you for sharing your review and your steadfast support. We’re grateful for the positive comments on our staff and facilities. All of us here are looking forward to welcoming the Rogers family for your next wedding anniversary. Kind Regards, Joe More 

Contributor
11 reviews 11 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We have just returned from two weeks here. Lovely hotel situated on a beautiful uncrowded beach. Staff are all very friendly but sometimes difficult to understand. The rooms are lovely although could do with a freshen up and the numerous sun beds sag and need replacing soon. The buffet breakfast is not to be missed and caters for all. Coast... More 

Was this review helpful? Yes 4
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Timgarlinge1, Thank you for reviewing your two week stay. We’re pleased to read you found our hotel, ‘lovely’ and the beach front, ‘paradise’. Your constructive suggestions on the sunbeds and rooms are well-received. The comment on songtaews (pick-up truck taxis) is helpful for other travelers who are looking for the ‘best of both worlds’ Thank you again for choosing... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed there in a nice suite for ten days. The hotel itself is very nice, however, the housekeepers are below any standards. If you don't leave a tip every single day, you will find that not only the towels are missing but also your own things. We found that a whole bunch of cigarette packs had left the room... More 

Was this review helpful? Yes 2
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Marit L., Welcome to Trip advisor and thank you for the positive comments on our facilities. As for the alleged theft we would be happy to assist with investigating this case while you were here, but have no record of this claim. Nevertheless, I am truly sorry for the loss of your of cigarettes and hair conditioner and for... More 

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