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Centara Grand Beach Resort Samui

4.5 of 5 38/2 Moo 3, Borpud | Chaweng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand
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Certificate of Excellence 2014
Centara Grand Beach Resort Samui
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Centara Grand Beach Resort Samui
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1,177 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I went here with my husband for our honeymoon. First time over seas. It was fantastic. The food was amazing! We had the buffet breakfast every morning and it was just amazing. The staff were lovely and couldn't do enough for you. The only negatives, very small, would be that the food was priced the same as it would be... More

Was this review helpful? Yes 2
Dundee, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

A better than good hotel describes the Centara Grand. We had a nice time here. The Staff made it to be honest. The staff at the Club where we paid a bit extra for were amazing. They took our toddler off our hands at every opportunity. (We'd be worried normally honest) They just love kids. The hotel had good amenities... More

Was this review helpful? Yes 1
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear John R., Thank you for the review. It reminds of us of the old verse. “Good, better, best-never let it rest. Make you good better and your better best.” We thank you for taking the time to share your thoughts. We’ll keep doing our best to get better. Kind regards, Joe More

Melbourne, Australia
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have just returned after spending 7 days in a deluxe pool view room, one little hiccup on arrival was we were given a room next to the renovations, but after speaking to lovely girls on reception this was sorted out and Pu was fantastic and gave us a room away from that area we were very greatful. The Hotel is... More

Was this review helpful? Yes 4
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Bluetina64, Thank you for reviewing your recent stay. We’re glad to hear that you made the acquaintance of Pu, Kun, Tapanee, at Reception and Sao at Palm Grove for breakfast. They are delighted by the recognition of their efforts. Thank you for the suggestion on breakfast. We believe that this is the most important meal of the day so... More

Grafton, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our first impression was "wow" as we were coming up the driveway however disappointment in how new guests were treated became evident. Were were aware we would be arriving early and would not be able to get into our room and we had planned for this by packing swimwear into our carry on. However, when it came to enquiring as... More

Was this review helpful? Yes
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Sharon J., Thank you for reviewing your recent stay. There must have been some confusion in the directions you were given for the changing room. We appreciate you bringing this story to our attention as the Bell store is next to the stairway that leads to the powder room. We’ll make sure to provide an escort for guests so... More

melbourne
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just returned from a 12 night stay and had a wonderful relaxing time, all staff were very friendly and helpful the hotel and ground were clean and well maintained, we were not inconvenienced by the renovations that are going on. We stayed in a deluxe room on the 2nd level and had a great view from our balcony.... More

Was this review helpful? Yes 1
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Daisy112, Thank you for the kind words. We’re happy to read that the renovation work did not interfere with your ‘wonderful, relaxing time’. We’re pleased you mentioned your observations on the food and drinks at The Club. The team at The Club (and at our Cenvaree Spa) will find your appraisal on their efforts encouraging as well. Daisy112, we... More

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel was recommended by a travel agent - I should have done my own research! Where to start: We booked a deluxe room with plunge pool!!! - it's outdated, dark and in desperate need of renovation. Hated it We booked club privileges - what a joke. The club area is basic, food minimal and lousy. First night ordered a... More

Was this review helpful? Yes 2
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Gabrieleo1, Well, we’re disappointed too. It’s rare that we receive a review wherein a guest is dissatisfied with so many aspects of their stay. Readers of this forum will note that the feedback on The Club is overwhelmingly positive so obviously we’re surprised at your unhappiness related to your experience there. Still, we are always willing to look for... More

Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have just spent 7 days at this hotel. Our stay was very chilled out and relaxing. The staff are wonderful , everything is done with a smile. We stayed in a premium pool suite. The room was very large and had two rooms. Although it was quite dark, it was very comfortable and we had everything we needed. The... More

Was this review helpful? Yes 4
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Connie294265, Warm regards from (mostly) sunny Samui! Thank you for sharing your review with the readers of Trip Advisor. Judging by your comments your overall stay was peaceful and relaxing. We must apologize again for the inconvenience the unexpected room maintenance caused. We did also note your comment on the consistency of housekeeping after you changed rooms. We’ll take... More

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our third stay at Centara Samui, appart from the Island Bar being closed for renovations (see picture from May 2014) we had a great time. Only complaint was eating too much for breakfast that was included in our room charge. The inhouse gym and massage facilities were great (didn't loose any weight though).

Was this review helpful? Yes 4
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear DameEdnaB, Thank you for reviewing your third stay with us. We smiled at you writing that enjoyed the breakfast too much. We believe two factors are in your favor here: firstly breakfast is the most important meal of the day and secondly you’re absolutely justified indulging a bit when you’re on holiday. It’s good for the Soul. By the... More

Bangkok, Thailand
Top Contributor
79 reviews 79 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Went there because my favorite hotel (Amari Palm Reef) was full. I got the pool villa. What a dream. Huge luxury room with a nice bed and a huge amount of different pillows and in front there is your own private pool. The breakfast is fantatic and the service very friendly and helpful.

Was this review helpful? Yes 6
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear OliverKHmuriel, We certainly hope your experience with us has made Centara your new favorite in Samui. We loved reading that you had a dream holiday. Thank you for the positive review and kind comments. We hope to welcome you back –especially since Amari Palm Reef will be closed for a year from April ’15. Regards, Joe Quality Manager Centara... More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Family group of 10 ,to celebrate a 30 th birthday,excellent room on ground floor not far from the main dining area.staff from checkin to departure were so helpful.I was surprised to receive a complimentary birthday cake ,in the room when returnied from the beach one afternoon,a wonderfully thoughtful touch. A van was called by the hotel one night,to transport our... More

Was this review helpful? Yes 5
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Thogo, Thank you for sharing your review. It’s great to hear that your group’s celebration was a big success. Chef Frank is always happy to accommodate special dietary requirements. We’re actually getting more and more requests for gluten-free products. Speaking of diet-we love that you joined the cooking class and brought home curry pastes and fruit jams. Those are... More

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Additional Information about Centara Grand Beach Resort Samui

Address: 38/2 Moo 3, Borpud | Chaweng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Centara Grand Beach Resort Samui 4.5*
Number of rooms: 203
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Also Known As:
Centara Grand Beach Resort Samui Hotel Chaweng
Centara Grand Beach Hotel
Hotel Centara Grand Beach
Centara Grand Beach Resort Samui Ko Samui/Chaweng, Thailand

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