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Sheraton Samui Resort

86 Moo 3 Chaweng Noi Beach | Bophut, Chaweng, Bophut, Ko Samui 84320, Thailand (Formerly Imperial Samui Beach Resort)
Hotel amenities
1 room 1 adult
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Sheraton Samui Resort
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157 Reviews from our TripAdvisor Community

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Hong Kong, China
Level Contributor
101 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Overall I'm pleased with the hotel. Friendly and helpful staff and the rooms were great and all renovated. Remember this was the old imperial hotel that Sheraton took over. They did a pretty decent job with the design and renovation. The beach side pool is very cool and great Seaview and the poolside restaurant is also nice for lunch. Good... More 

Helpful?
Thank Michael R
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear Michael R, Thank you for your glowing review of Sheraton Samui Resort and for sharing your positive experience with other travelers. It is wonderful to hear you enjoyed your room and felt well taken care of by our friendly and helpful staff. Our location is perfect for those who want to enjoy a relaxing holiday without being too far... More 

Lisbon, Portugal
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at Sheraton Samui for 4 nights the hotel isn't exactly top notch material, but it's a fair deal for the price you pay. The AC is a bit noisy and when you turn it off you can hear some noise from the road. The bed is comfy and the private balcony in the room also is really nice.... More 

Helpful?
Thank Pedro M
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear Pedro M, We are delighted to hear you enjoyed your recent stay at Sheraton Samui Resort. We have passed your kind compliments on to our spa team and all our associates at Coco Spice, Blue Monkey, and Long Talay Restaurant. Spending four nights in our Sheraton Sweet Sleeper™ bed is an ideal way to get some much needed rest... More 

Lyndhurst, New Jersey
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

I could give this hotel a five stars but... 1. My husband and I didnt feel the "WOW" factor. Except for the beautiful morning sunrise. 2. Staff were polite and friendly but that's all. (Communications were very difficult) 3. Our room was ok. Near the beach, restaurant and bar. But the countless steps were unbelievable. Regardless of age of people,... More 

Helpful?
Thank Anna R
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear Anna R, Thank you for taking the time to review your recent experience at Sheraton Samui Resort. We are pleased to hear your stay met your expectations. However, we always strive to exceed our guests’ expectations so will endeavor to improve in the areas you mentioned to achieve this on your next visit. We are fortunate to be a... More 

Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We just arrived today, the view is spectacular indeed, but here come the flaws: The first impression on the rooms is that they are a nightmare to go to, once you'Re at the pool. So many steps, such a long distance, at night the lighting is poor and the way to the G building is spooky. I had no idea... More 

Helpful?
2 Thank Carmen A
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear Carmen A, Thank you for sharing your review on TripAdvisor. We have investigated your recent dining experience and would like to sincerely apologise your fish was undercooked when it was first presented to your table. This does not reflect the usual high standards we produce every day in our kitchen and our Executive Chef has spoken with the team... More 

Shanghai, China
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I just finished my 5 nights stayed at Sheraton SAMUI resort. The hotel was fully booked so they helped me booking 4 more nights at Le Meridien resort. Room and breakfast are good. Swimming Pools , frankly speaking are a little out of control. Lack of management. After 1:00 pm , there were not clean towels and nobody from the... More 

Helpful?
1 Thank ASMshanghai
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear ASMshanghai, Thank you for taking the time to review your recent experience at Sheraton Samui Resort. We are delighted to hear you were happy with your room and our delicious daily breakfast buffet. However, please accept our apologies for the fact there were a few other areas where we failed to meet your expectations on this occasion. We could... More 

Gold Coast
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Have stayed at this hotel before it was taken over by Sheraton and was keen to return as I'm not a fan of huge resorts. The renovations to the rooms are really nice, the whole resort seems a bit European to me. We stayed in a 1 bedroom suite with our 2 kids, was perfect, our own room with big... More 

Helpful?
Thank LOLGoldCoast
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear LOLGoldCoast, Thank you for returning to Koh Samui to stay with us once again, this time at the recently renovated Sheraton Samui Resort. We are delighted you and your family enjoyed your stay and that our One Bedroom Suite was the perfect base for an enjoyable family holiday. Your compliments about the friendliness of our staff were warmly received... More 

Spetses, Greece
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We didn't stay there but we went for a dinner and a cocktail N...it's view is so romantic the atmosphere is so tropical and peaceful that you feel like you are in paradise... there is no better way to pass your night..its burgers are delicious and the cocktails can't be described... perfect for couples..

Helpful?
Thank marthaspetses
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear marthaspetses, We love to hear from guests who have experienced our resort, whether they have stayed with us, or simply stopped by for a meal or romantic cocktail by the sea. The views are simply wonderful and it can be very relaxing to enjoy a drink whilst watching the waves roll in to the beautiful beach here at Chaweng... More 

San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed for 10 days with 3 young kids. Altogether we really enjoyed our time, but a few small things made it only 4/5. We had 2 connected rooms, and there were good size and clean - but basic. The pool was great for young kids as much of it was shallow and the kids loved it! The kids club... More 

Helpful?
1 Thank Lior S
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear Lior S, Thank you for taking a moment to post your valued feedback on TripAdvisor. We are delighted you and your family were satisfied with your room and really enjoyed your time at our resort. We apologise if we fell a little short of a five star review on this occasion and will do our best to pay closer... More 

Chiang Mai
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I tagged along with my brother, his wife and 3 children (8,5, 14 months). They had booked a package that included 1 hour Thai massage (2 per room), airport shuttle, complimentary shuttle to the Chaweng (normally 70 baht/trip), 1 lunch and 1 dinner. We all had a really good time. We had a warm welcome to resort, and our adjoining... More 

Helpful?
Thank indigocm
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear indigocm, Thank you for choosing to stay at Sheraton Samui Resort and for rating us a ‘great family friendly hotel’. We are delighted to hear you and your family had such a positive experience and were able to enjoy so many of our facilities during your stay. Our associates enjoy taking care of all our guests and were very... More 

Singapore, Singapore
Level Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here despite reading bad reviews. The good part was the location, the room and the polite and helpful staff (most of them) but the food was a letdown and a host of small problems during the stay. I had an issue with the transport to the town centre as well and the hotel was able to give a satisfactory... More 

Helpful?
Thank SgFred
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear SgFred, We are delighted your recent stay at Sheraton Samui Resort was an overall positive experience and that you appreciated your room, our polite staff, and beautiful location on Chaweng Noi beach. However, we are sorry there were a few small problems that prevented your stay from being superlative on this occasion. We thank you for your honest review... More 

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