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Sheraton Samui Resort

86 Moo 3 Chaweng Noi Beach | Bophut, Chaweng, Bophut, Ko Samui 84320, Thailand (Formerly Imperial Samui Beach Resort)
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Sheraton Samui Resort
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Sheraton Samui Resort
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15 reviews from our community

Traveler rating
    5
    3
    1
    1
    5
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hong Kong, China
Top Contributor
64 reviews 64 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I am a platinum member of the SPG rewards program, and as such I was looking forward to my 14 night stay at this hotel. When I checked in we were asked to pay the bill up from for my entire stay, at this point I knew something was up. I refused and they said no problem, so I get... More 

Was this review helpful? Yes 2
Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived at the Sheraton Koh Samui on the 1st May after flying across from staying for the last time at Sheraton Krabi before it changes hands which has been our holiday choice for the past 7 years. We were sad to hear Sheraton is leaving Krabi however due to a wedding here in Koh Samui at the Le Meridan... More 

Was this review helpful? Yes 2
SheratonSamuiResort, Manager at Sheraton Samui Resort, responded to this review

Dear Drue S, Thank you for taking the time to write a review of your stay at our resort. We truly value your opinions to help us improve as a newly rebranded resort and I am delighted that our team created a favorable impression during your visit. We certainly hope that your future plans to Koh Samui will include further... More 

Oslo, Norway
Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Me and family had a 4 night stay here in the beginning of April. I knew the property had already been rebranded to a Sheraton and that there was some hiccups to expect, but I was not prepared for it to be this bad. First of all, the check-in process took close to one hour. At least we were served... More 

Was this review helpful? Yes 2
SheratonSamuiResort, General Manager at Sheraton Samui Resort, responded to this review

Dear Tom G, Thank you for taking the time to review our resort on TripAdvisor. I am sorry to learn that your stay with us didn't meet your expectations on this occasion. Your opinions are truly valuable in helping us to maintain a high standard of service for all of our guests and I would like to offer my apologies... More 

Travelers are raving about these Chaweng hotels

USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff there, particularly Kati, did everything possible to make my stay FANTASTIC. I was staying at another hotel and hated it, so I changed, and I'm so glad I did. I want to live at this hotel; it was AMAZING!! They have a shuttle that goes into town once a hour, so it's not bad to be a little... More 

Was this review helpful? Yes
SheratonSamuiResort, Manager at Sheraton Samui Resort, responded to this review

Dear WorldTraveler2727, Thank you for taking the time to review our resort on TripAdvisor. I am delighted to hear that your stay with us was the highlight of your trip to Thailand and that you were able to take advantage of the hotel services and facilities. As a newly rebranded resort, your opinions are very valuable in helping us to... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We booked the Sheraton for 9 nights we stayed only one. The hotel had opened the day before we arrived. The hotel is very old, the rooms are tired and not clean. There were electrical wires on the floor just outside our room. Workers were drilling and banging all day. One pool was working while the other one was out... More 

Was this review helpful? Yes 3
SheratonSamuiResort, General Manager at Sheraton Samui Resort, responded to this review

Dear Sarsouras, Thank you for taking the time to provide feedback from your recent stay at our resort. I am sorry to hear that your expectations were not met on this occasion and that the issues you experienced upon arrival at the resort did not create a more favorable impression. While the major renovations of the resort were completed by... More 

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stay here for only 1 night for 2 room. This hotel is new property for Starwood brand (not new building but rebrand from imperial). Front desk staff was helpful but check- in and check-out process spent a bit long time but i understand they just change the hotel chain. The room was nice but if they assign my 2... More 

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SheratonSamuiResort, Manager at Sheraton Samui Resort, responded to this review

Dear Aemtyz E, Thank you for taking the time to review us on TripAdvisor, I am pleased that your stay was overall a wonderful experience. Your opinions are very valuable as we strive to continuously improve, so thank you for your comments regarding your check-in / check-out experience and the allocation of your rooms. I have informed our Front Office... More 

Emirate of Dubai, United Arab Emirates
Contributor
15 reviews 15 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Good hotel with easy access to Chaweng and Lamai. A steep entrance to the resort so make sure to hire a 4x4 if you are renting a car. Pool and tennis courts. Be sure to call resort if you plan to check in after 5pm.

Was this review helpful? Yes 1
SheratonSamuiResort, General Manager at Sheraton Samui Resort, responded to this review

Dear Mumbleton, Thank you for taking the time to review our resort on TripAdvisor, I am pleased to hear that you enjoyed your stay and our convenient location between Chaweng Noi Beach and Lamai Beach. With regards to the comments about your check-in after 5pm, I am concerned to learn that your arrival experience didn't create a more favourable impression... More 

Newcastle upon Tyne, United Kingdom
Contributor
20 reviews 20 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This review is a follow up from my previous posting at the Banyan Tree, Samui I moved into the hotel to be nearer the hospital my wife was being cared for, while the BT management and staff were absolutely wonderful, I need to stress that the Sheraton management and staff had never met myself or my wife when I booked... More 

Was this review helpful? Yes
SheratonSamuiResort, General Manager at Sheraton Samui Resort, responded to this review

Dear 6Bob6, Thank you for taking the time to review our resort on TripAdvisor and for your glowing reccomendation. Your opinions are very valuable in helping us to maintain a high level of service for all our guests and in ensuring that your expectations are met on each and every visit. We are most delighted to learn that you enjoyed... More 

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

- Bad customer service (they just don't care...) - Pick-Up shuttle service stood-up and never showed at the place - Room view facing the back in front of the sewage pipes (see photos attached) - Safe not working (had to call to get it fixed) - WIFI intermediate working on/off each time need to call reception to get it reset... More 

Was this review helpful? Yes 4
SheratonSamuiResort, General Manager at Sheraton Samui Resort, responded to this review

Dear Dekel W, Thank you for taking the time to review us on TripAdvisor. Your opinions are very valuable in helping us maintain a high level of service to guests and I am sorry to learn that your experience fell short of your expectations. I would like to express my sincere apologies for the miscommunication experienced with the shuttle service.... More 

London
Contributor
19 reviews 19 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 9, 2015

Hotel I stayed from 31st March 2015 to 6th April 2015. The hotel has changed name from Imperial to Sheraton recently. Owned by the same people who own the Brand Chang. I was lucky enough to be the 2nd guest for this new brand! A pretty design and interior reflecting sea! Mostly night blue color! Nice sized rooms, clean tubs... More 

Was this review helpful? Yes 1
RogerGibson, General Manager at Sheraton Samui Resort, responded to this review

Dear Wrongwayticket, Thank you for the great review of our resortl! We are glad that you enjoyed your stay and hope to see you again very soon. Thank you for your valuable feedback regarding the offerings for our breakfast buffet and at our restaurant. As a newly converted resort, we are continuously looking to improve and I have raised your... More 

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