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Sheraton Samui Resort

86 Moo 3 Chaweng Noi Beach | Bophut, Chaweng, Bophut, Ko Samui 84320, Thailand (Formerly Imperial Samui Beach Resort)
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Sheraton Samui Resort
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37 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed 2 days ago NEW

We were booked at another property in the area that was so not what we expected. We spent an entire day of our trip looking for another property to move to and we happened upon the Sheraton. It was beautiful! The rooms are nice and spacious, clean and comfortable. The view from our balcony overlooked the kids club, pool and... More 

Was this review helpful? Yes
SheratonSamuiResort, Manager at Sheraton Samui Resort, responded to this review

Dear Ashley1226, Thank you for taking the time to review us on TripAdvisor. I am pleased to hear that we were able to extend a warm welcome to you during your time in Koh Samui and that we provided a great vacation for your family at our beautiful beachfront setting. We strive to offer the best beachfront kids club in... More 

1 review
4 of 5 stars Reviewed 4 days ago NEW

The hotel was peaceful and relaxing and had a very pleasant atmosphere. The rooms were spacious and clean with a good sized balcony as-well, however the buildings could do with some refurbishment particularly from the outside because they are starting to look a little dated. The thing that stood out for me during my stay at Sheraton was the staff.... More 

Was this review helpful? Yes
SheratonSamuiResort, Manager at Sheraton Samui Resort, responded to this review

Dear Josie W, Thank you for taking the time to review our resort on TripAdvisor. I am pleased you enjoyed a peaceful and relaxing stay with us. We strive to go the extra mile in our service delivery, so I am glad to hear that our team were able to take good care of your daughter and make sure she... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Was a little worried when reading the previous reviews but honestly those were just initial teething issues. This Sheraton is getting up to speed fast and service is impeccable. Beach and pools are amazing. Many thanks to front desk Bobo for her excellent hospitality. Will definitely be back again.

Was this review helpful? Yes 2
SheratonSamuiResort, Manager at Sheraton Samui Resort, responded to this review

Dear Berlinist, Thank you for taking the time to review us on TripAdvisor, I am pleased you enjoyed our stunning location on Chaweng Noi Beach. As a newly rebranded resort we truly value your feedback as we strive to offer a memorable experience that exceeds the expectations of all our guests. I will be sure to pass on your kind... More 

Kuala Lumpur, Malaysia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The team at the Sheraton went above and beyond to make our stay an enjoyable experience. The resort has recently changed ownership from the Imperial to the Sheraton brand so the staff and management kindly informed us that they were in a transition period when we arrived. There were obviously many positive changes happening but none of which took away... More 

Was this review helpful? Yes 3
SheratonSamuiResort, Manager at Sheraton Samui Resort, responded to this review

Dear Morganglenc, Thank you for taking the time to provide your feedback on your recent stay. As a newly rebranded resort we continuously strive to improve, so I am delighted that our team provided a friendly and attentive service and went the extra mile to ensure you enjoyed a memorable experience on Koh Samui's most beautiful beach. It will be... More 

Singapore, Singapore
Level Contributor
66 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 1 week ago

We were there for a good 4 nights over the weekend. No time wasters! I will get straight to the point! Lol! Pros : Managed to get early check in! Definitely a huge plus as we arrived at 1030am! Room is relatively big. Bed is comfy, with a nice bathtub and all basic amenities equipped. Nothing much to complain about.... More 

Was this review helpful? Yes 2
SheratonSamuiResort, Manager at Sheraton Samui Resort, responded to this review

Dear Shoto, Thank you for taking the time to post feedback from your recent stay at our resort. I am pleased you experienced a restful night’s sleep in our signature Sheraton Sweet Sleeper® Bed and that you enjoyed our humble service and beautiful beach front surroundings. As a newly rebranded resort, we continuously strive to improve our levels of service... More 

Ventura, California
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is in a great location and has a beautiful beach that is just a five minute golf cart ride from the hotel rooms. Our room was nice and clean except for the horrible water pressure in the shower. Ate at the restaurant and there was a dead bug on my plate and ants crawling in my salad. Overall... More 

Was this review helpful? Yes 7
Chicago, Illinois
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We walked up to the Sheraton to check it out as we were staying at a nearby SPG property. We considered this hotel during our honeymoon stay and after seeing it, we were glad we didn't go with it. As SPG bought and renovated this hotel, it still seemed that a lot of work still needed to be done at... More 

Was this review helpful? Yes 3
SheratonSamuiResort, Manager at Sheraton Samui Resort, responded to this review

Dear Shannon S, Thank you for taking the time to share your feedback. The Kids Club by the pool area is due for completion by Q2 2015, so I hope we will have the opportunity to welcome you back again where I am sure we will create a more favorable impression. Warm regards, Roger Gibson Marketing Communications Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I'm still here ... Ordered a couple of empty plates and an ice bucket 1 hour ago . Still no trace after 2 reminder calls ... That too after the staff is aware that in an Spg member . The pool area does not have service .... No snacks for kids or drinks .... This is supposed to be a... More 

Was this review helpful? Yes 6
SheratonSamuiResort, General Manager at Sheraton Samui Resort, responded to this review

Dear Saurabh G, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is from feedback like this that we can learn and improve our levels of service. While there was a mis-communication on our side regarding your food and beverage order, I am glad we had the opportunity to make... More 

Travelers are raving about these Chaweng hotels

Malaysia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We took a chance after reading many 'not so encouraging reviews' of this hotel. Being a SPG platinum, my expectations are pretty high and I would hate to be disappointed during my family vacation. The good news is I WASN'T, firstly the hotel is pretty huge with 2 swimming pools. One located near the main reception/lobby which is most of... More 

Was this review helpful? Yes 2
SheratonSamuiResort, Manager at Sheraton Samui Resort, responded to this review

Dear Joey L, Thank you for the great review of our resort. As our esteemed SPG Platinum guest, I am pleased to hear your stay with us exceeded your expectations and that you enjoyed a relaxing holiday. We continuously strive to raise our levels of service, as well as adding the finishing touches to the resort, so I am confident... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The beach at this resort is not too crowded and has lovely powdery sand, with a beautiful bar and terrace overlooking it. The cocktails were not bad but the food was average.The staff were attentive and friendly. We had an idyllic time and would love to return.

Was this review helpful? Yes 2
SheratonSamuiResort, Manager at Sheraton Samui Resort, responded to this review

Dear Peggy T, Thank you for your feedback on your recent stay. I am glad you enjoyed an idyllic time at our resort and would love to return again in the future. I am happy to hear you enjoyed the cocktails at our beautiful bar right next to the beach and have noted your comments regarding our food offerings. I... More 

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