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Mercure Samui Chaweng Tana Hotel

#24 of 101 Hotels in Chaweng
Certificate of Excellence
37 / 97 Moo 3 | Bophut, Chaweng, Bophut, Ko Samui 84320, Thailand
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Mercure Samui Chaweng Tana Hotel
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369 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Singapore, Singapore
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

My wife and I stayed in Mercure Samui Tana for 7 days from 20.07 to 27.07.This hotel does not locate direct in front of the beach but this does not matter to us. We can easily walk to the beach within 5 min. The good thing: The recetption staff is quite efficient. Check is speed is superb. The staff who... More 

Was this review helpful? Yes
Alice Springs, Australia
Level Contributor
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Very average hotel. Average rooms, staff okay but not overly helpful. Breakfast buffet average to below average. Nothing special. Staff slow to clean rooms. Little bit of a walk to the beach. Difficulty with the AC; either freezing cold or humid. For the price nicer hotels are available in samui.

Was this review helpful? Yes
Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Ceej87 Thank you for taking the time to provide feedback. We are sorry to learn that your expectations were not met. Guest satisfaction and comfort are important to us and we sincerely apologize for the inconvenience experienced. Your comment regarding to air condition and breakfast are well noted. For the air condition, if you have difficulties with it, our... More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for our last two nights in Thailand, lovely hotel with everything you might need. The pool was nice and Pa at the pool bar always served you your drinks with a smile. The beach is a bit far to get to (unless you cut through a nearby hotel) but still well worth the money.

Was this review helpful? Yes
Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Gnawin Thank you for staying with us and taking the time to post a review on Tripadvisor. We are happy to know that you enjoyed our service. Your comments regarding to our staff service, PA, have been shared with the team and made they very proud and encouraging us to strive for every day. We hope to welcome you... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

We stayed here for 5 nights. The room is was very comfy. Good service and great staff. A little disapointed with the restaurant. A bit overpriced and tasted average. Nice pool area, Japanese style. The beach is close but you have to walk long to get there. All the other hotels close the road to the beach.

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Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Jan morten R We would like to thank you for choosing Mercure Samui Chaweng as your accommodation choice during your recent visit to Thailand and for taking the time to write this review. Also, we are delighted to read that you had an comfortable stay and enjoyed our service. Your comments regarding to our food price is noted and... More 

Setúbal
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The location is bad, the place smells bad, the hotel is very dark, lights off almost every time. The room are clean, the staff friendly, the pool small but ok. It is a small hotel but I didn't feel in a beach hotel.

Was this review helpful? Yes
Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear CFFC Thank you for taking the time to provide feedback. We are sorry to learn that your expectations were not met. Guest satisfaction and comfort are important to us and we sincerely apologize for the inconvenience experienced. Your comment regarding to darkness of the hotel is well noted. Now all the team have been informed to ensure that all... More 

Kuala Lumpur, Malaysia
2 reviews
4 of 5 stars Reviewed 1 week ago

Rooms are clean & smell good. Just need to upgrade the internet connection. When hotel are full the wifi was quite difficult to connect. Housekeepers done their good job. The staffs Ms.Tang, PA & Tik are very friendly and helpful. Hope we will be back.

Was this review helpful? Yes
Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Sir/ Madam Thank you for your kind review and sharing your experience at our hotel on Tripadvisor. It is delightful to know that you enjoyed your stay with us,especially staff service and would love to come back to stay with us again. The comment regarding to wifi is well noted and gradually fix as the number of user is... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Overall good experience. Location is okay, close to the beach and 20 mins walk to the center area of Chaweong. Our room was pretty clean, although we did see ants on the wall. Bathroom was clean and large. It does get noisy at nights, we kept hearing people yelling till 3 to 4 AM. There was a little pool area... More 

Was this review helpful? Yes
Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Casey H Thank you for your kind review and sharing your experience at our hotel on Tripadvisor. It is delightful to know that you enjoyed your stay and like our hotel location. Mercure Samui Chaweng Tana locates towards the south end of Chaweng beach, 20 minute walk to the centre of Chaweng where most of the night life takes... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I want to start with saying that the service and staff here are incredible. Joey at the front desk was one of the nicest people I met on my trip. She was so accommodating to my girlfriend and I. She was one of the best hotel staff I have ever met and was a great representation of the hotel. I... More 

Was this review helpful? Yes
Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Chris R Thank you for your kind review and sharing your experience at our hotel on Tripadvisor. It is delightful to know that you enjoyed your stay with us and all aspects of your stay were met to your satisfaction. Your complimentary remarks are most appreciated especially with our staff service from Joey. This has made them them very... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Second stay this time. Like the style of the hotell, little rustic. Housekeeping was the best I ever had in Thailand this trip, my room 212 had small balcony towards the pool area, never heard any noise from there. Aircon a little loud, and tricky to adjust Reception very helpful and forthcoming, got room before 10 in the morning, with... More 

Was this review helpful? Yes
Geneva, Switzerland
1 review
5 of 5 stars Reviewed 4 weeks ago

Great hotel, had an issue on arrival but the staff managed to fix it and it is much appreciated. It's right off the beach in a vibrant street of Chaweng so you can enjoy all at once. The junior suite is absolutely stunning, I'll come back in a near future

Was this review helpful? Yes
Manager_MercureSamui, Front Office Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Thank your for sharing your comment to Tripadvisor. We are very pleased to know that you are enjoy your stay. We are looking forward to welcoming you soon Best Regards, Nina More 

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