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Mercure Samui Chaweng Tana Hotel

#24 of 101 Hotels in Chaweng
Certificate of Excellence
37 / 97 Moo 3 | Bophut, Chaweng, Bophut, Ko Samui 84320, Thailand
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1 room 1 guest
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385 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in Koh Samui in July 2014 and August 2015. My wife and I make sure we get down to the Mercure Samui Brasserie bar for their amazing and strong cocktails. We either walk or catch a tuk tuk down for the 4pm to 9pm daily happy hour Cocktail session. The wife and I sit out on the balcony... More 

Was this review helpful? Yes 4
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My girlfriends bottle of perfume (recently opened) was stolen from her suitcase while we stayed here for two nights. We had left the hotel before we realised it was missing so we couldn't make a complaint while staying there.

Was this review helpful? Yes
Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Mr. Whitford “Thank you for choosing to stay at Mercure Samui Chaweng Tana As per your allegation regarding to the loss of bottle of perfume, the justification and the assumption of the missing item is very complex and vast, I would encourage you to trace the transit of your luggage during your trip to home and furthermore your notification... More 

Singapore, Singapore
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I stayed in Mercure Samui Tana for 7 days from 20.07 to 27.07.This hotel does not locate direct in front of the beach but this does not matter to us. We can easily walk to the beach within 5 min. The good thing: The recetption staff is quite efficient. Check is speed is superb. The staff who... More 

Was this review helpful? Yes 2
Alice Springs, Australia
Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago

Very average hotel. Average rooms, staff okay but not overly helpful. Breakfast buffet average to below average. Nothing special. Staff slow to clean rooms. Little bit of a walk to the beach. Difficulty with the AC; either freezing cold or humid. For the price nicer hotels are available in samui.

Was this review helpful? Yes
Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Ceej87 Thank you for taking the time to provide feedback. We are sorry to learn that your expectations were not met. Guest satisfaction and comfort are important to us and we sincerely apologize for the inconvenience experienced. Your comment regarding to air condition and breakfast are well noted. For the air condition, if you have difficulties with it, our... More 

Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 22, 2015

We stayed here for our last two nights in Thailand, lovely hotel with everything you might need. The pool was nice and Pa at the pool bar always served you your drinks with a smile. The beach is a bit far to get to (unless you cut through a nearby hotel) but still well worth the money.

Was this review helpful? Yes
Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Gnawin Thank you for staying with us and taking the time to post a review on Tripadvisor. We are happy to know that you enjoyed our service. Your comments regarding to our staff service, PA, have been shared with the team and made they very proud and encouraging us to strive for every day. We hope to welcome you... More 

2 reviews
4 of 5 stars Reviewed July 22, 2015

We stayed here for 5 nights. The room is was very comfy. Good service and great staff. A little disapointed with the restaurant. A bit overpriced and tasted average. Nice pool area, Japanese style. The beach is close but you have to walk long to get there. All the other hotels close the road to the beach.

Was this review helpful? Yes
Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Jan morten R We would like to thank you for choosing Mercure Samui Chaweng as your accommodation choice during your recent visit to Thailand and for taking the time to write this review. Also, we are delighted to read that you had an comfortable stay and enjoyed our service. Your comments regarding to our food price is noted and... More 

Setúbal
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 22, 2015

The location is bad, the place smells bad, the hotel is very dark, lights off almost every time. The room are clean, the staff friendly, the pool small but ok. It is a small hotel but I didn't feel in a beach hotel.

Was this review helpful? Yes
Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear CFFC Thank you for taking the time to provide feedback. We are sorry to learn that your expectations were not met. Guest satisfaction and comfort are important to us and we sincerely apologize for the inconvenience experienced. Your comment regarding to darkness of the hotel is well noted. Now all the team have been informed to ensure that all... More 

Kuala Lumpur, Malaysia
2 reviews
4 of 5 stars Reviewed July 20, 2015

Rooms are clean & smell good. Just need to upgrade the internet connection. When hotel are full the wifi was quite difficult to connect. Housekeepers done their good job. The staffs Ms.Tang, PA & Tik are very friendly and helpful. Hope we will be back.

Was this review helpful? Yes
Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Sir/ Madam Thank you for your kind review and sharing your experience at our hotel on Tripadvisor. It is delightful to know that you enjoyed your stay with us,especially staff service and would love to come back to stay with us again. The comment regarding to wifi is well noted and gradually fix as the number of user is... More 

1 review
4 of 5 stars Reviewed July 11, 2015

Overall good experience. Location is okay, close to the beach and 20 mins walk to the center area of Chaweong. Our room was pretty clean, although we did see ants on the wall. Bathroom was clean and large. It does get noisy at nights, we kept hearing people yelling till 3 to 4 AM. There was a little pool area... More 

Was this review helpful? Yes
Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Casey H Thank you for your kind review and sharing your experience at our hotel on Tripadvisor. It is delightful to know that you enjoyed your stay and like our hotel location. Mercure Samui Chaweng Tana locates towards the south end of Chaweng beach, 20 minute walk to the centre of Chaweng where most of the night life takes... More 

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