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All 3 Frodsham hotels

BEST WESTERN Forest Hills Hotel

3.0 of 5 Hotel   |   Overton Hill, Frodsham WA6 6HH, England
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Ranked #1 of 3 Hotels in Frodsham
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
thatfamilysays Blaenau Ffestiniog, United Kingdom
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377 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN Forest Hills Hotel
See the most recent reviews
Lincoln, United Kingdom
2 reviews
2 of 5 stars Reviewed 3 weeks ago

A very disappointing stay at a hotel, which clearly seems to think that we should consider ourselves lucky to be allowed to stay there. It started badly at check-in, where the receptionist greeted me with all the enthusiasm and manner of cabin crew running through pre-flight safety brief. There was no attempt to make me feel at home, and clearly... More

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review

Dear Chris S, On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have noted all your comments and will be talking... More

Blaenau Ffestiniog, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very pleased with our stay at this hotel. We were in a family room which was spacious, well equipped & very clean. The sink was cracked & needs updating but the bathroom was also roomy & clean. The swimming pool complex was lovely. Great pool, Jacuzzi, steam room, sauna & kids pool - a lovely atmosphere & great for adults... More

Was this review helpful? Yes
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review

Dear Thatfamilysays Many thanks for taking the time to post your review on Trip Advisor following your recent stay with us and we are delighted that you and your family enjoyed our facilities. We take all comments on board and I will discuss the points you have raised about breakfast with the relevant departments. When you are next in the... More

Consett, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

We have just got back from our 2 night stay in this hotel. We had a few issues 1st was when i asked by email what the cost would be for a family stated ages dates + chester zoo tickets. i was given a price by email so i phoned up to book to be told the price they had... More

Was this review helpful? Yes
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review

Dear Deborah G Thank you for posting your review on Trip Advisor Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More

United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

Everything worked, spotlessly clean everywhere, lovely helpful staff in this functional, non-historic hotel without particular character. Big swimming pool, jacuzzi and steam room and good, small sauna. Although we were a few minutes late arriving for breakfast in the empty dining room, the staff could not have been more friendly and accommodating, looking after us without any fuss or rush.... More

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review

Dear Paul H Thank you for posting your review on Trip Advisor I was delighted to read that you found us to be a very good, modern-style spa hotel, spotlessly clean everywhere with lovely helpful staff. We also have additional function rooms that we use to accommodate conference and training seminars along our wedding bookings and parties. An ideal location... More

Wolverhampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 1 night attending a friends wedding. Stayed in room 99 good decor but bathroom needs updating as it's stuck in the 70 ' s with a salmon coloured suite. Didn't have a view from window other than a brick wall, I didn't mind not having a view as we wasn't in the room in the day. When... More

Was this review helpful? Yes
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review

PaulaJ70 Thank you for posting your review on Trip Advisor I'm sorry to read that you didn't have a good night's sleep I will be discussing this point with the maintenance manager to ensure that there are no further occurrences of this in the future, some of our rooms don't have the views but I was pleased that this didn't... More

Frodsham, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 10, 2014

The forest hills is one of the best hotels i have stayed in for a while it friendly staff are so good the rooms are great the food is excellent and its close to frodsham what a place an old market town with everything an old village should have we loved the place the hotel has a great Gym and... More

Was this review helpful? Yes
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review

Dear Ian H Thank you for posting your review on Trip Advisor. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Praise indeed it will be my... More

Manchester, United Kingdom
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 5, 2014

Having stayed at numerous BW before I knew I coild be assured of a high standard. Booked Forest Hills mainly due to the in house leisure centre. This is in a particularly pleasant location- having arrived late I didn't really appreciate, but having a room that looked out over to the rising sun was lovely. Plenty of parking, checkin was... More

Was this review helpful? Yes
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review

Dear Padprod Thank you very much for posting your review of the Best Western Forest Hills Hotel on Trip Advisor and we are delighted you enjoyed your stay with us. Its unfortunate that when guests arrive at night they dont get to experience the fantastic view but I am sure you more than made up for that next day. At... More

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Additional Information about BEST WESTERN Forest Hills Hotel

Address: Overton Hill, Frodsham WA6 6HH, England
Phone Number:
Location: United Kingdom > England > Cheshire > Frodsham
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Forest Hills Hotel 3*
Number of rooms: 68
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Also Known As:
BEST WESTERN Forest Hills Hotel Frodsham, Cheshire

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