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BEST WESTERN Forest Hills Hotel

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Overton Hill, Frodsham WA6 6HH, England
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BEST WESTERN Forest Hills Hotel
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BEST WESTERN Forest Hills Hotel
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469 Reviews from our TripAdvisor Community

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Traveler rating
    200
    169
    63
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

The staff was universally friendly and helpful. The room was spacious, well appointed and tastefully decorated. The restaurant had magnificent views over the Mersey estuary. The quality of the food was excellent both at breakfast and for the evening meals. The restaurant staff deserves a star of their own for their professionalism, friendliness and helpfulness. Many thanks for a great... More 

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Nottinghamshire, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Not a bad hotel although the heating was on and it was already hot which made the night really uncomfortable. Shame as the room was quite nice. During dinner the staff need to be more aware of their customers as i tried several times to make eye contact to get service and one of them even looked over and didnt... More 

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Exeter, United Kingdom
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I visited this hotel with my very elderly disabled mother and wanted two connecting rooms (one of which I wanted to have been disabled). However disabled rooms are only kitted out with shower to use once you have stepped into a bath - difficult for many. So I elected for an executive room (with walk in shower) and a room... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

In the restaurant, it took 15 mins for the waiter to come and see us, after being seated, to ask what we would like to drink and take our order. It took a further 15 minutes to for our drinks to arrive. I asked the waiter how long our meals would be and he replied saying I could have the... More 

Was this review helpful? Yes 4
glasgow
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed for 3 nights recently as part of a holiday. Our room was spotless and it was lovely to have a balcony. The pool, sauna and steam room were great very relaxing after a day out! We dined in the restaurant on 2 nights and both times we had a superb meal with a lovely view... More 

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chesterfield
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I stayed for one night (19/20th June 2015) to attend a family wedding in Cheshire on the 20th. The whole of the Hotel was quite warm and the room we were allocated was far too warm. There was a notice on the room window requesting clients not to open the window as the frame was broken. Even... More 

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Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review

Dear ChesterfieldChris Thank you for posting your recent review on Trip Advisor I was disappointed to read that you didn't enjoy your overnight stay with us while attending a wedding in Cheshire. The broken window was reported but unfortunately the company who deal with these repairs were unable to allocate an engineer until early this week. Your disappointing breakfast I... More 

Radcliffe on Trent, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We have an annual get together in June each year. This year we decided to give Forest Hills a try. Our requirements are rooms for 15 - 20 people for Friday and Saturday on a DBB basis. We were very happy with the meals, the standard of the rooms, the pool and spa, the views, but especially the staff who... More 

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Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review

Dear davefromnotts Thank you for posting your recent review on Trip Advisor I was delighted to read that you and your extended family enjoyed your first visit here at the Best Western Hotel for your weekend break. That you were all happy with the meals, the standard of the rooms, the pool, the spa, the views but especially the staff... More 

Leeds, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We stayed here as we were attending a wedding nearby. If I had been staying for a holiday I would have simply walked out. The bathroom was extremely old and dated... think full peach suite. The service was also poor, we rang for room service but no one answered after 5 mins ringing. I would definitely not recommend this hotel.

Was this review helpful? Yes
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review

Dear Lucy J Thank you for posting your recent review on Trip Advisor How disappointing to read, yes some of our bathroom suites are peach in colour but they are functional, clean and in good repair I do appreciate that they are not to everyone's taste when financial constraints permit we continually refurbish and maintain the property to a very... More 

london
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Another great weekend at Forest Hills! Feels like a home from home now, we've come so often - always the same relaxed friendly atmosphere, great staff, super comfortable beds, just very laid back so you really do chill out here -especially after a hard days shopping in nearby Chester Oaks. Staff are great - nothing is too much trouble, and... More 

Was this review helpful? Yes
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review

Dear Beancuig Thank you for posting your recent review on Trip Advisor I was delighted to read that you enjoyed another great weekend with us 'home from home' relaxed friendly atmosphere, great staff I'm pleased you feel as if nothing would be too much trouble for them it will be my pleasure to pass on these comments to all the... More 

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