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Hotel Elephant Reach

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Yala Junction, Kirinda, Sri Lanka
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1 room 1 adult
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Hotel Elephant Reach
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133 Reviews from our TripAdvisor Community

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Stratford-Upon-Avon
Level Contributor
77 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed today NEW via mobile

We were driven to this hotel after a 2 night stay in Nuwara Eliya. The tour company had arranged for twin beds for us for 2 nights. We were shown to a room with 3 beds. Since we wanted more space in the room, ee requested to have the third bed removed. The staff came and to our horror saw... More 

Helpful?
Thank Marichu M
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at Elephant reach for two nights in early January and I must say the whole experience was fantastic and very,very satisfying. The lay out and the setting of chalets was beautifully done. Landscaping was very serene. Service was par-excellence with staff attending to all our needs with a personal touch. They made an extra effort to make our... More 

Helpful?
2 Thank Pradeep J
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our stay here was very relaxing, confortable and enjoyable. Staff always attentive and friendly. Lovely pool, delicious food, and a very relaxing atmosphere. Rooms were massive, comfortable and well kept. It was a really good deal. Loved every minute of it. Would highly recommend!

Helpful?
2 Thank Tavisha_N
GuestRelationsER, Guest Relations Manager at Hotel Elephant Reach, responded to this review

Dear Guest, Thank you for taking the time to recommend Elephant Reach - Yala on Trip Advisor. We are delighted to read that you enjoyed your visit and I appreciate you highlighting the features you liked most. We truly look forward to welcoming you back again soon. Sincerely, Sahana Srikanth More 

Sydney, Australia
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at the 'The Elephant Reach' for three nights; it seemed like five. I can confidently say that it was the second worst hotel I have ever stayed in. My confidence stems from the fact that I have traveled a lot and intend on traveling a lot more and on that basis I predict that I have not been... More 

Helpful?
1 Thank Alex R
ElephantReach_Mgt, ecommerce executive at Hotel Elephant Reach, responded to this review

Dear Valued Guest, Thank you for visiting Elephant Reach Yala and it was indeed a pleasure having you with us. We thank you for the constructive feedback given to us on TripAdvisor. We are extremely sorry for the inconvenience caused with your stay and will make sure we rectify these issues immediately. Whilst ensuring that we are positive towards improving... More 

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Moscow, Russia
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel has cosy rooms, nice swimming pool and good service. Vasu, the operations manager, was very friendly. Vasu arranged our impressive free trip to the seaside and we had a brilliant swimming time. Coming to the ocean by yourself you can hardly find a place safe forswimming. All hotel personnel is friendly and professional. We stayed in Elephant Reach... More 

Helpful?
Thank Elena C
Sydney, Australia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Elephant Reach has nice little bungalow style accommodation and a lovely pool but the service is quote poor. We asked for the drink menu, waited half and hour and got the food menu and then waited another 20 minutes for the drink menu but was told that the drink waiter was not in so we could only get a... More 

Helpful?
Thank stellymaria
GuestRelationsER, Guest Relations Manager at Hotel Elephant Reach, responded to this review

Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. I would like to personally apologise for the series of unfortunate incidences that you... More 

Merseyside, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 6, 2016

A warm welcome, with drinks, was provided by the staff, which included the manager. On hearing our last hotel had not provided New Year milk rice cakes the manager produced these and other eats - this set the tone for the hospitality that was provided throughout. Lovely cottage layout, with ample space in the shower room and which was pleasantly... More 

Helpful?
Thank 435ianl
GuestRelationsER, Guest Relations Manager at Hotel Elephant Reach, responded to this review

Dear Guest, Thank you for taking the time to recommend Elephant Reach - Yala on Trip Advisor. We are delighted to read that you enjoyed your visit and I appreciate you highlighting the features you liked most. We truly look forward to welcoming you back again soon. Sincerely, Sahana Srikanth Guest Relations Manager More 

Addis Ababa, Ethiopia
Level Contributor
93 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed December 31, 2015

We stayed here as part of a tour organised by a travel agent, so we didn't choose this hotel, but we were pleasantly surprised. The room was nicely arranged, the beds comfortable, the pool big enough and lots of share, and the food was fine, but not amazing. I would say that the place is a good choice for people... More 

Helpful?
Thank lizade
GuestRelationsER, Guest Relations Manager at Hotel Elephant Reach, responded to this review

Dear Guest, Thank you for taking the time to review Elephant Reach - Yala on Trip Advisor. We are delighted to read that you enjoyed your visit and I appreciate you highlighting the features you liked most. We have started working on the Wifi matter this was a temporary breakdown and will be fixed soon. We truly look forward to... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed December 31, 2015

Our stay at Elephant Reach Hotel was a memorable one especially with the continuous excellent service by the polite staff at the hotel. One that is worth mentioning is the Operations Manager, Mr Vasudeva Senanayake, who has without fail ensured that our needs during the stay were attended to. His excellent customer service and leadership to his staff have created... More 

Helpful?
Thank rsegaram
GuestRelationsER, Guest Relations Manager at Hotel Elephant Reach, responded to this review

Dear Guest, Thank you for taking the time to recommend Elephant Reach - Yala on Trip Advisor. We are delighted to read that you enjoyed your visit and I appreciate you highlighting the features you liked most. Your comments are very much valued. We really appreciate your comments regarding our customer service and staff. Our staff members take their roles... More 

Colombo, Sri Lanka
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 25, 2015

Over the last two days, myself and family, had a delightful stay at the Elehant Reach Hotel. We especially loved the personal touch of the staff; Mr. Vasudeva, the operations manager, ensured our stay was very comfortable. Also, the kitchen staff put forth some extra effort into our breakfast, and made a fish curry for my husband on request. The... More 

Helpful?
Thank Kaluarachchi2014
GuestRelationsER, Guest Relations Manager at Hotel Elephant Reach, responded to this review

Dear Guest, I was so happy to read your glowing review of your recent visit to Elephant Reach Yala. Thank you for acknowledging our commitment to service and offering unmatched views. We really appreciate your comments regarding our customer service and staff service standards. Our staff members take their roles in our industry very seriously and try, every day, to... More 

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