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All 3 Frigate Bay hotels

St. Kitts Marriott Resort & The Royal Beach Casino

4.0 of 5 Resort   |   858 Frigate Bay Road, Frigate Bay, St. Kitts
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Ranked #2 of 3 hotels in Frigate Bay
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
PJS230 Merrick, New York
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2,016 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (389)
Date | Rating
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English first
Merrick, New York
5 of 5 stars Reviewed 3 days ago NEW

My husband and I spent a week at the resort. The staff in all locations were super friendly. Estelle in the Calypso Cafe greeted us daily as we got our morning coffee. Tip- if you bring your own travel mug you get 20% off; you can also buy a souvenir mug for $9.99. Errol who managers Blu Seafood Restaurant made... More

Was this review helpful? Yes
Old Road Town, Saint Thomas Middle Island, Saint Kitts and Nevis
1 review
3 of 5 stars Reviewed 5 days ago NEW

The island is beautiful with warm friendly people. I arrive at the hotel and the wonderful host. ARBON greeted me ive never seen such exceptional. Service . My check in experience was awesome but when it came to dinner reservations. The concierge desk was never available. But when I did get service Sherima acted as if I was bothering and... More

Was this review helpful? Yes 1
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review

Hi Beautilivia J Thank you for taking the time to provide us with your feedback. I’m happy to hear you had such a wonderful welcome to our resort. However, I am certainly disappointed that our service delivery fell short. We pride ourselves on the friendliness of our staff, as I suspect you experienced throughout the rest of your stay. Am... More

London, United Kingdom
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

The hotel is let down by bland food in its restuarants and inconsistent service within the restuarants, with the exception of breakfast in the Calypso. The wine by the glass was poor for a 4 star hotel. There is no flavour of the Carribean at all, you could have been in Miami. There are two many stairs to climb as... More

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SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review

Hi Verepeters Thank you for taking the time to review our hotel. It is our aim to offer our guests the very best experience while staying with us. It seems that you did not entirely enjoy your stay with us however we do appreciate the kind words about our Calypso Restaurant. Would you believe we have actually just rolled out... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We have been trying to decide where to go for months and we finally made a decision and I am somehow glad we ended up coming here because the island is absolutely beautiful, I never knew about st.Kitts until then and I was so happy when I learned that a Marriott was there, their was some downfalls with the hotel... More

Was this review helpful? Yes 1
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review

Hi Ronda Thank you so much for choosing not only to come to St Kitts but for staying with us here at the St Kitts Marriott. Our resort is known for its friendly and helpful staff which always strives to assist our guests the best they can. I would like to formally apologize for the unfriendly staff. This is not... More

1 review
3 of 5 stars Reviewed 1 week ago via mobile

I booked this property based on being a loyal Marriott platinum member and the consistency that you expect from this corporation. My family and I were very disappointed in several areas, for starters our air-conditioner broke twice during our weeklong stay when we got engineering involved they explained to us that the chiller had tripped off line causing uncomfortable temperatures.... More

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SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review

Dear Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Dear Fishon4242 Providing our guests with the best possible experience is first and foremost our main priority. Moving forward we are implementing some training exercises and your feedback will be included... More

Oklahoma
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I planned a day pass at this hotel for a shore excursion from a cruise ship. I must say the hotel lobby and grounds were beautiful. I called the week prior to arriving to ensure availability and talked to a most pleasant man at the reservations desk who told me no problem to come and enjoy the day with them.... More

Was this review helpful? Yes 2
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review

Hi Okiemom35 Thank you for thinking of us while visiting our beautiful shores. Please accept our apologies for the inconvenience as we do strive to always ensure that we provide the best experiences to all our guests. Even though your visit was short Thank You for highlighting our Door and Bellmen, they are an exceptional group of associates. Hopefully next... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My first time stay in St Kittts I book for this hotelSt Kitts Marriot and they were all booked up. We took a walk at this property and were blown away by the beauty and lay out at this hotel this is what first class is all about and i found out about the price at the front desk and... More

Was this review helpful? Yes 1
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review

Hey there Jimmy J Am so sorry that we were not able to accommodate you, however am glad that you still took the time to pay us a visit and see what we are all about. Thanks for the fantastic comments! We look forward to hosting you next time you visit our island! Jacques Hamou More

New York, New York, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My rating is between poor and average. Typical of what one should expect at a "resort" in the islands. Service, service, service when you first arrive, including the aforementioned drinks in another review. At check in, we were told we were upgraded to a balcony room of which I was pleased, but it was a view towards the pool, not... More

Was this review helpful? Yes 2
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review

Dear Shell Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission and your feedback will be included in some of the upcoming training exercises that we... More

Denver, Colorado
Contributor
16 reviews 16 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we have been here twice. Beautiful Island and this is a nice accommodation. We like the rooms. The service level falls off a bit, particularly around the pool area, and can be pretty slow. They call it island speed. Overall, nice resort.

Was this review helpful? Yes
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review

Hello TWDG1 Thank you for allowing us to host you time and time again. Please accept our apologies if our service levels did not live up to what you have come to expect from us however please rest assured we will address your concerns. We truly appreciate you sharing your thoughts with us so that we may continue to deliver... More

San Francisco, California
1 review
4 of 5 stars Reviewed 2 weeks ago

From the time we landed it was like a huge burden of what I left back home already taken off, the Island is absolutely beautiful, we was greeted by a man in a straw hat named Orbon who was so friendly and comforting and then was served a refreshing beverage upon our arrival at the hotel, the check-in experience wasn't... More

Was this review helpful? Yes
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review

Hello Helga We are glad that we were able to assist, even temporarily, removing some of the burdens of life. For that short space in time we have definitely done our job. We are delighted that your experience was pleasant and most you encountered showcased what we are very much known for and that is our Kittitian Hospitality. Our resort... More

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Additional Information about St. Kitts Marriott Resort & The Royal Beach Casino

Address: 858 Frigate Bay Road, Frigate Bay, St. Kitts
Phone Number:
Location: Caribbean > St. Kitts and Nevis > St. Kitts > Frigate Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — St. Kitts Marriott Resort & The Royal Beach Casino 4*
Reservation Options:
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Also Known As:
St. Kitts Marriott Resort & The Royal Beach Hotel Frigate Bay
St. Kitts Marriott Resort And The Royal Beach Casino
Marriott Frigate Bay
Marriott St Kitts
Frigate Bay Marriott
St. Kitts Marriott Resort & The Royal Beach Casino Frigate Bay

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Amenities

Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Marriott St. Kitts Resort & Royal Beach Casino captivates you from the moment you see it, immersing you in the culture and atmosphere of this most relaxing and romantic of Caribbean Islands. Our breathtaking St. Kitts resort hotel offers an unparalleled island vacation experience. Luxury guest rooms, trimmed with West Indian accents and cutting-edge comforts, are spacious and welcoming. That same Caribbean flavor sets the tone in our 8 restaurants and 2 lounges. For entertainment and relaxation, the resort also offers the 35,000 sq ft Royal Beach Casino, the 15,000 sq ft Emerald Mist Spa and boasts an 18-hole championship golf course at the Royal St. Kitts Golf Club. ... more   less 
Number of rooms
393

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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