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Sugar Bay Club

Hotel website
Frigate Bay Beach, Frigate Bay, St. Kitts
Sugar Bay Club
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Ranked #2 of 2 Frigate Bay B&B and Inns
A recent review
4 of 5 stars reviewed 4 days ago
tml90 Houston, Texas
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145 reviews from our community

Traveler rating
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    53
    30
    13
    14
See reviews for
12
41
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

If you are looking for a luxury resort, this is a no frills resort. With that being said, we enjoyed our stay. The staff was very friendly and helpful. There is free wifi, but I had a difficult time with it. The grounds are beautiful and well maintained. There are two pools on the property and a kids pool. The... More 

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london
Contributor
16 reviews 16 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good value, no frills resort Spacious apartment with comfortable bed but kitchenette had only limited equipment. Lovely grounds and very nice pool but would be so nmuch nicer if poolside umbrellas were provided as there was little shade round the pool and therefore far too hot to sit around without shade. Beachside location but beach covered in seaweed. Far better... More 

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St Martin
Top Contributor
106 reviews 106 reviews
48 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were two days ago during a weekend, unfortunately we found a hotel empty, with no animation, no ambiance... It was a little bit "dead"... Very too bad, because the hotel is very nice, nice location, and big. We taken a room in front the beach, and the wake up was nice. However, the room smelt humidity despite the AC.... More 

Was this review helpful? Yes 2
Chelsea J, General Manager at Sugar Bay Club, responded to this review

Mr. C thank you for taking the time to review your stay at the Sugar Bay Club. I do apologize that the AC unit was not to your satisfaction, we are in the process of replacing the units to ensure our guests' comfort. We do have a serene atmosphere allowing for full relaxation. A short five minute walk from our... More 

Nottingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

I stayed at this hotel due to my husband being ill and taken off ship into hospital; this reservation was arranged by the port agent,. I found the hotel to be very authentic and quite pleasant. The staff were very helpful and friendly and looked after me whilst my husband was hospitalised. Nothing was too much trouble. I (and my... More 

Was this review helpful? Yes 1
Chelsea J, General Manager at Sugar Bay Club, responded to this review

Maureen despite the circumstances, it was lovely having you and your husband here with us. We appreciate your comments and we look forward to welcoming you and your husband to the Sugar Bay Club again. We gladly accept suggestions, so thank you for your honesty. We hope that your husband has fully recovered and is back in good health. All... More 

Kelowna, Canada
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 2, 2015

Our experience at Sugar Bay Club, was great. Beautiful garden with 2 swimmingpools, very clean. The room was good, clean and the service was excellent. The staff very friendly and helpfull. Great walk to the ocean and beach. Close to store and restaurants. Very quiet. We can not say anything bad about it. we love to come back next year.... More 

Was this review helpful? Yes 3
Chelsea J, General Manager at Sugar Bay Club, responded to this review

It was an absolute pleasure having you and your husband here at the Sugar Bay Club. We look forward to welcoming you again in the future and listening to the soothing sounds of your husband's music. Thank you for choosing us. More 

Charlotte, North Carolina
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 27, 2015

The location of this hotel encouraged us to stay here overnight as we awaited a trip to Nevis. However, the poor service etiquette of some of the front desk staff, the lack of a valet - i had to drag my suitcase up two flights of stairs alone - and poor security and no internet really is a turn off.... More 

Was this review helpful? Yes
Chelsea J, General Manager at Sugar Bay Club, responded to this review

We apologize that your stay with us did not meet your expectations. Sugar Bay Club is ideally located in Frigate Bay, as you have stated. We thank you for your comments and concerns and we will address them accordingly. In the future, we do hope that you will give us an opportunity to change your view of the Sugar Bay... More 

Toronto, Canada
Contributor
14 reviews 14 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed December 28, 2014

We booked this hotel through Air Canada Vacations a few months ago and it seemed like the place would be perfect for us. We wanted a real Caribbean hotel away from the all inclusive hotels where we are always lining up for the buffet. We arrived and I could not believe what a horrible hotel I picked. It was almost... More 

Was this review helpful? Yes 4
St. John's, Antigua
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 5, 2014

As a Kittitian returning home, I had not stayed at this hotel in many years. However, my family and I have fond memories from previous stays at SugarBay Club. Unfortunately, I was in for the shock of my life after having returned after about 9 years. The entire establishment looks run down. The lawn is not kept. The buildings are... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 25, 2014

I am going to get straight to the point, this place was nasty. There was sand on the bedding and bed itself, not to mention the floors. The shower curtain was grimy. Not much attention was given to any detail. There were mosquitoes in the room. Only good thing about this place was the location, surrounded by decent restaurants. I... More 

Was this review helpful? Yes 2
Chelsea J, Manager at Sugar Bay Club, responded to this review

Thank you very much for your comments. We appreciate guest feedback as we use this to continue to improve our hotel. I would like to apologize that we did not fulfil your expectations. Here at the Sugar Bay Club we do pride ourselves on clean and tidy rooms so it is very unfortunate you do not feel that you received... More 

Santo Domingo, Dominican Republic
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 24, 2014

This hotels offers a comfortable bed to sleep in if that's what you're looking for. Don't expect anything else because you will not get it. The grounds need maintenance. The grass is gray, as if it hasn't been watered in quite some time. The service is just OK, not too friendly or too abrasive. It's as if they're not glad... More 

Was this review helpful? Yes 1
Chelsea J, Manager at Sugar Bay Club, responded to this review

Thank you for your taking the time to review our property. We appreciate your feedback here at the Sugar Bay Club. Our Wi-Fi provider was going through some updates which unfortunately impacted our service. We do apologize and will look into your all your comments and concerns mentioned. Thank you again. Regards, Chelsea J More 

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