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Sugar Bay Club

Hotel website
Frigate Bay Beach, Frigate Bay, St. Kitts
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Sugar Bay Club
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148 Reviews from our TripAdvisor Community

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Traveler rating
    35
    53
    32
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    14
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12
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13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
  • All months
    (148)
  • Mar-May only
    (53)
  • Jun-Aug only
    (24)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (47)
All months
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location: Excellent. Rituals Coffeehouse and other restaurants right outside the hotel... However, the rooms we got were near the garbage bins from said restaurants, and every evening that I had to go back to my room, we had to endure the stench of them. The Smell: No signature sent, both in the rooms and outside at the resort. The walkway... More 

Was this review helpful? Yes 1
New York, New York
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 8, 2015

I was here only one full day and one night. At first I wasn't impressed. The room lacks any character and is basic. Nothing special. I got placed in a room all the way near the road with the door facing a parking lot. No view to speak of. However, as I walked around the property, my opinion of the... More 

Was this review helpful? Yes 1
Chelsea J, General Manager at Sugar Bay Club, responded to this review

Dear Simontnyc, We apologize for not meeting your initial expectations, however we are so happy to hear that you took the time to walk around our property and enjoy all that it has to offer. You mentioned our soothing waterfall by the pool as well as the Indian restaurant and our convenience store, which we are pleased to offer for... More 

Trinidad
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed April 27, 2015 via mobile

After viewing the pictures of this resort and getting there to see it myself, I must say I was disappointed. I was in St.Kitts for a conference with some school colleagues and being on a student budget we selected here. We were afraid of going too cheap and ending up in a shabby place...I feel like we should have taken... More 

Was this review helpful? Yes 2
Chelsea J, General Manager at Sugar Bay Club, responded to this review

Dear Shilohna, Thank you for taking the time to let us know about your stay. We apologize that your expectations were not met, however we are happy that you enjoyed the convenience of our location. All of our rooms look out onto the gardens, the pools or the Atlantic Ocean from the balcony's. We are pleased to inform you that... More 

Houston, Texas
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 25, 2015

If you are looking for a luxury resort, this is a no frills resort. With that being said, we enjoyed our stay. The staff was very friendly and helpful. There is free wifi, but I had a difficult time with it. The grounds are beautiful and well maintained. There are two pools on the property and a kids pool. The... More 

Was this review helpful? Yes 1
Chelsea J, General Manager at Sugar Bay Club, responded to this review

That ocean view is amazing right! Very pleased to hear that you enjoyed it. Our hotel does offer a quiet atmosphere and we are happy you took advantage of that. The brochures have been discontinued and updated ones will soon be available. Thank you for taking the time to review our property, we do hope to see you again. More 

london
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 25, 2015

Good value, no frills resort Spacious apartment with comfortable bed but kitchenette had only limited equipment. Lovely grounds and very nice pool but would be so nmuch nicer if poolside umbrellas were provided as there was little shade round the pool and therefore far too hot to sit around without shade. Beachside location but beach covered in seaweed. Far better... More 

Was this review helpful? Yes 1
Chelsea J, General Manager at Sugar Bay Club, responded to this review

Thank you very much for your review Mr. Playford, we appreciate all the feedback from your stay. We do apologize for the lack of pool umbrellas but we are so happy to hear that you enjoyed your stay with us. We look forward to welcoming you to the hotel again and we will have pool umbrellas for you next time. More 

St Martin
Level Contributor
105 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed February 24, 2015

We were two days ago during a weekend, unfortunately we found a hotel empty, with no animation, no ambiance... It was a little bit "dead"... Very too bad, because the hotel is very nice, nice location, and big. We taken a room in front the beach, and the wake up was nice. However, the room smelt humidity despite the AC.... More 

Was this review helpful? Yes 3
Chelsea J, General Manager at Sugar Bay Club, responded to this review

Mr. C thank you for taking the time to review your stay at the Sugar Bay Club. I do apologize that the AC unit was not to your satisfaction, we are in the process of replacing the units to ensure our guests' comfort. We do have a serene atmosphere allowing for full relaxation. A short five minute walk from our... More 

Nottingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 22, 2015

I stayed at this hotel due to my husband being ill and taken off ship into hospital; this reservation was arranged by the port agent,. I found the hotel to be very authentic and quite pleasant. The staff were very helpful and friendly and looked after me whilst my husband was hospitalised. Nothing was too much trouble. I (and my... More 

Was this review helpful? Yes 2
Chelsea J, General Manager at Sugar Bay Club, responded to this review

Maureen despite the circumstances, it was lovely having you and your husband here with us. We appreciate your comments and we look forward to welcoming you and your husband to the Sugar Bay Club again. We gladly accept suggestions, so thank you for your honesty. We hope that your husband has fully recovered and is back in good health. All... More 

Kelowna, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 2, 2015

Our experience at Sugar Bay Club, was great. Beautiful garden with 2 swimmingpools, very clean. The room was good, clean and the service was excellent. The staff very friendly and helpfull. Great walk to the ocean and beach. Close to store and restaurants. Very quiet. We can not say anything bad about it. we love to come back next year.... More 

Was this review helpful? Yes 4
Chelsea J, General Manager at Sugar Bay Club, responded to this review

It was an absolute pleasure having you and your husband here at the Sugar Bay Club. We look forward to welcoming you again in the future and listening to the soothing sounds of your husband's music. Thank you for choosing us. More 

Charlotte, North Carolina
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed January 27, 2015

The location of this hotel encouraged us to stay here overnight as we awaited a trip to Nevis. However, the poor service etiquette of some of the front desk staff, the lack of a valet - i had to drag my suitcase up two flights of stairs alone - and poor security and no internet really is a turn off.... More 

Was this review helpful? Yes 1
Chelsea J, General Manager at Sugar Bay Club, responded to this review

We apologize that your stay with us did not meet your expectations. Sugar Bay Club is ideally located in Frigate Bay, as you have stated. We thank you for your comments and concerns and we will address them accordingly. In the future, we do hope that you will give us an opportunity to change your view of the Sugar Bay... More 

Toronto, Canada
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed December 28, 2014

We booked this hotel through Air Canada Vacations a few months ago and it seemed like the place would be perfect for us. We wanted a real Caribbean hotel away from the all inclusive hotels where we are always lining up for the buffet. We arrived and I could not believe what a horrible hotel I picked. It was almost... More 

Was this review helpful? Yes 4
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