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El Marques

Certificate of Excellence
El Gurugu, 38670, Los Gigantes, Tenerife, Spain
El Marques
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110 reviews from our community

Traveler rating
    65
    34
    7
    1
    3
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49
34
3
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Heywood, United Kingdom
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I have visited this spot three times over the past 3 years. We found all the staff pleasant and helpful. This year was no exception. They were all at their best from checking in to leaving.Would definitely encourage anyone thinking of visiting this resort to book this excellent location.

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Onahotels, Director de Relaciones con Clientes at El Marques, responded to this review

Dear Mr Kay H, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

Folkestone, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed there for 3 week in a lovely apartment with a gorgeous view . We had everything we needed - washing machine, microwave, toaster, etc in the kitchen. Large flat screen TV, DVD player, 3 piece suite, dining table and chairs , coffee table and lamps. In the lounge. The balcony had table and chairs, sun loungers and parasol and... More 

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Onahotels, Director de Relaciones con Clientes at El Marques, responded to this review

Dear Mr Kay H, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at El Marques even more. We look forward to welcoming you back to the hotel. Kind regards, More 

Durham, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

El Marques is a lovely friendly place to stay. Apartment cleaned and bedding changed twice during the week. Staff friendly and helpful. Entertainment every night, 2x happy hours each night in bar. Lifeguard on duty at the pool, also small childrens pool. Gated community, unfortunately on a steep hill but a nice walk to the harbour. Plenty of bars and... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at El Marques, responded to this review
Google Translation

Apreciada PammyS1, Muchas gracias por su afectuoso comentario el cual, supone una gran motivación para todo el equipo. Conseguir que... More 

St Helens, United Kingdom
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 22, 2015 via mobile

We always get away over New Year and thought we would try Tenerife again after the decent weather we had in Las Americas last year. It can now be quite cold over the winter months, more unpredictable than it used to be 10 or 15 years ago. We were very lucky with the weather, and very lucky with this great... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at El Marques, responded to this review

Dear Mr Steve, Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one. We are sure that... More 

Lancashire, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 18, 2015

We went here quite by accident 4 years ago after being relocated owing to finding our original property in poor condition. We were offered a pent house 3 bedroom apartment which overlooked the sea and cliffs. We were delighted. We returned 2 yrs ago to find the accommodation just as good but major building work across the road (now completed)... More 

Was this review helpful? Yes 1
Onahotels, Director de Relaciones con Clientes at El Marques, responded to this review

Dear Mrs Peacefield123 Let me thank you for the time spent on your comment and for sharing it with all TripAdvisor travellers. It is always a pleasure to see firsthand the satisfaction of all our customers and to know that in your specific case we have achieved our ultimate aim. This encourages us to keep working on the same basis... More 

Flitwick, United Kingdom
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed January 25, 2015

Just back from our (more or less) annual pilgrimage. As always, 100% reliable. Ana and her team really do go the extra mile. Why go anywhere else - superb accommodation, lovely staff, and almost guaranteed sun, even in January. Thanks again Ana and your crew.

Was this review helpful? Yes 1
Onahotels, Director de Relaciones con Clientes at El Marques, responded to this review
Google Translation

Apreciado 338deAshton, Muchas gracias por su afectuoso comentario el cual, supone una gran motivación para todo el equipo. Conseguir que... More 

Sale, United Kingdom
Top Contributor
86 reviews 86 reviews
16 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed January 21, 2015

Fifteen years ago we stumbled across E Marques and found the staff were so helpful plus the accomodation was first class. Since then we've bought a time share and have returned every year and have NEVER been dissapointed. To be able to take an annual break and have no worries that your holiday will be ruined by poor service, scruffy... More 

Was this review helpful? Yes 3
Onahotels, Director de Relaciones con Clientes at El Marques, responded to this review

Dear Mr. 338deAshton We would like to thank you for the time spent in sharing your opinion through TripAdvisor. We are sure that your comments will help other users to enjoy their stay with us even more. The whole team strives daily to fulfil the wishes of our guests and our ultimate reward is customer satisfaction. We look forward to... More 

Stoke-on-Trent, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 7, 2015 via mobile

Wow. Ended up staying here after we were moved due to our original accommodation being overbooked. Reception helpful & friendly, likewise the bar/restaurant staff. We were half board & the food was very good & HOT. Room fantastic. Clean, comfy & well equipped. If you book, ask for a room on the top floor as the only downside is that... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at El Marques, responded to this review

Dear Mrs. orlandobabe062 We would like to thank you for the time spent in sharing your opinion through TripAdvisor. We are sure that your comments will help other users to enjoy their stay with us even more. The whole El Marques team strives daily to fulfil the wishes of our guests and our ultimate reward is customer satisfaction. We look... More 

long whatton
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 1, 2015

Having owned time share here for 25 years we have never had a poor holiday, never been in December before so this year was a first. Ana and team are outstanding, nothing too much trouble and all staff are so welcoming. I have to use the chair lift to get down to pool and bar, on first day it broke... More 

Was this review helpful? Yes 2
Bothwell, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 6, 2014

From the moment you arrive, Anna and her team make you welcome. The arranged nights are reasonably priced and entertaining. Dont go by your first instinct, give them a try and you wont be dissappointed. All the staff work hard and act as though they know you....It is a great place, to wind down. My only concern is that the... More 

Was this review helpful? Yes 5
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