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El Marques

Certificate of Excellence
El Gurugu, 38670, Los Gigantes, Tenerife, Spain
El Marques
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107 reviews from our community

Traveler rating
    63
    33
    7
    1
    3
See reviews for
48
32
3
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Durham, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

El Marques is a lovely friendly place to stay. Apartment cleaned and bedding changed twice during the week. Staff friendly and helpful. Entertainment every night, 2x happy hours each night in bar. Lifeguard on duty at the pool, also small childrens pool. Gated community, unfortunately on a steep hill but a nice walk to the harbour. Plenty of bars and... More 

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St Helens, United Kingdom
Contributor
19 reviews 19 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We always get away over New Year and thought we would try Tenerife again after the decent weather we had in Las Americas last year. It can now be quite cold over the winter months, more unpredictable than it used to be 10 or 15 years ago. We were very lucky with the weather, and very lucky with this great... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at El Marques, responded to this review

Dear Mr Steve, Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one. We are sure that... More 

Lancashire, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 18, 2015

We went here quite by accident 4 years ago after being relocated owing to finding our original property in poor condition. We were offered a pent house 3 bedroom apartment which overlooked the sea and cliffs. We were delighted. We returned 2 yrs ago to find the accommodation just as good but major building work across the road (now completed)... More 

Was this review helpful? Yes 1
Onahotels, Director de Relaciones con Clientes at El Marques, responded to this review

Dear Mrs Peacefield123 Let me thank you for the time spent on your comment and for sharing it with all TripAdvisor travellers. It is always a pleasure to see firsthand the satisfaction of all our customers and to know that in your specific case we have achieved our ultimate aim. This encourages us to keep working on the same basis... More 

Flitwick, United Kingdom
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed January 25, 2015

Just back from our (more or less) annual pilgrimage. As always, 100% reliable. Ana and her team really do go the extra mile. Why go anywhere else - superb accommodation, lovely staff, and almost guaranteed sun, even in January. Thanks again Ana and your crew.

Was this review helpful? Yes 1
Onahotels, Director de Relaciones con Clientes at El Marques, responded to this review
Google Translation

Apreciado 338deAshton, Muchas gracias por su afectuoso comentario el cual, supone una gran motivación para todo el equipo. Conseguir que... More 

Sale, United Kingdom
Top Contributor
83 reviews 83 reviews
15 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed January 21, 2015

Fifteen years ago we stumbled across E Marques and found the staff were so helpful plus the accomodation was first class. Since then we've bought a time share and have returned every year and have NEVER been dissapointed. To be able to take an annual break and have no worries that your holiday will be ruined by poor service, scruffy... More 

Was this review helpful? Yes 3
Onahotels, Director de Relaciones con Clientes at El Marques, responded to this review

Dear Mr. 338deAshton We would like to thank you for the time spent in sharing your opinion through TripAdvisor. We are sure that your comments will help other users to enjoy their stay with us even more. The whole team strives daily to fulfil the wishes of our guests and our ultimate reward is customer satisfaction. We look forward to... More 

Stoke-on-Trent, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 7, 2015 via mobile

Wow. Ended up staying here after we were moved due to our original accommodation being overbooked. Reception helpful & friendly, likewise the bar/restaurant staff. We were half board & the food was very good & HOT. Room fantastic. Clean, comfy & well equipped. If you book, ask for a room on the top floor as the only downside is that... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at El Marques, responded to this review

Dear Mrs. orlandobabe062 We would like to thank you for the time spent in sharing your opinion through TripAdvisor. We are sure that your comments will help other users to enjoy their stay with us even more. The whole El Marques team strives daily to fulfil the wishes of our guests and our ultimate reward is customer satisfaction. We look... More 

long whatton
Contributor
11 reviews 11 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 1, 2015

Having owned time share here for 25 years we have never had a poor holiday, never been in December before so this year was a first. Ana and team are outstanding, nothing too much trouble and all staff are so welcoming. I have to use the chair lift to get down to pool and bar, on first day it broke... More 

Was this review helpful? Yes 2
Bothwell, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 6, 2014

From the moment you arrive, Anna and her team make you welcome. The arranged nights are reasonably priced and entertaining. Dont go by your first instinct, give them a try and you wont be dissappointed. All the staff work hard and act as though they know you....It is a great place, to wind down. My only concern is that the... More 

Was this review helpful? Yes 5
UK
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 22, 2014

The demand bit was from the wife. We own a timeshare at El Marques but this was an extra week we rented. It is very hard to fault anything at all about El Marques, the whole place is kept spotless and superbly maintained. We had a couple of little problems in our room, wrote it in the book at reception... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2014

I have just spent two weeks in El Marques it was amazing tried to bye a time share but got pipped at the post for the one we wanted I will keep my eyes open If anyone has two weeks spare in apartment 144E for week 38 and 39 or there abouts for 2015 please get in touch 01865579613 Daphne

Was this review helpful? Yes 1
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