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Barcelo Santiago

Certificate of Excellence
4.0 of 5
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La Hondura, 8, 38683 Puerto de Santiago, Tenerife, Spain
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Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
Fifersdownsouth Newcastle upon Tyne, United Kingdom
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2,320 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newcastle upon Tyne, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

Recently returned from 7 night stay at this hotel. We booked half board but upgrade to All Inclusive on arrival for 21 euros per person, better deal than tour operator offered! As previous reviewers have commented rooms on level 2 are predominately at ground level with coastal path immediately outside the balcony. We were allocated one of these rooms but... More 

Was this review helpful? Yes 2
Dunfermline, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We were out on a walk, staying in another resort where we had a problem with flies, and came across this tropical haven. We asked the possibility of staying our last 2 nights there and were delighted with the response. This finished off the holiday in the best way possible. A fantastic hotel with fantastic facilities - too many to... More 

Review collected in partnership with Barceló Hotels & Resorts

Was this review helpful? Yes 1
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest: Thank you for sharing with us your wonderful review of our hotel. We’re delighted that overall you enjoyed your time with us. We are waiting to welcoming you again for another wonderful holiday. Best regards: Marta Chincho González Guest Experience Manager Barceló Santiago More 

Darwen
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Family and friends joined together for another great holiday at this brilliant hotel. It is two years since we were last there. Unfortunately the bathrooms are now looking rather tired and certainly could do with some renovation work. The bedrooms have had a paint job and there are beautiful comfy new beds. The outlook over the Atlantic Ocean is absolutely... More 

Was this review helpful? Yes 1
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest: Thank you so much for your fantastic review and we’re delighted to know that you truly enjoyed your time with us! Therefore I do hope that we will be welcoming you back to Barceló Santiago Hotel in the near future. Best regards: Marta Chincho González Guest Experience Manager Barceló Santiago More 

Kelso, United Kingdom
Top Contributor
63 reviews 63 reviews
30 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We spent 7 very warm days here last week and found the hotel and surroundings much as reviewed == A few comments ==The staff at Barcelo Santiago were of the first class- we never encountered a bad tempered one == the reception on our requesting a room change were most accommodating in a helpful manner == on 3 occasions we... More 

Was this review helpful? Yes 4
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest; First of all we would like to thank you very much for having chosen the Hotel Barceló Santiago for your recent stay in the south of Tenerife and also for sharing you opinion on Trip Advisor. We are glad to hear that you enjoyed your stay with us so much and we appreciate the nice words that you... More 

Cambridgeshire, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for a long weekend in April, we were greeted upon arrival by the hotel staff with a glass of chapagne which was nice, all staff were helpful and friendly.All three pools were lovely, very clean and plenty of sunbeds to relax on. I read some reviews which commented on the loud music being played all day by... More 

Was this review helpful? Yes 1
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest; Thank you for your feedback and for taking the time to share your opinion. We are pleased to know you had a great and relax stay. It is thanks to employees like them that we are able to accomplish the total satisfaction of our guests Sincerely, we hope to have the opportunity to host you again. Best regards,... More 

Frankfurt, Germany
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

this hotel exceeded my expectations. I spent there 2 weeks and it was perfect. Food is really good- Spanisch and wide variety of choice. All Inclusive option is wide and you can choose from many local and international beverages. I chose a room with sea view and it is better to pay a bit more in order to get this... More 

Was this review helpful? Yes 1
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest; Thank you for your preference by selecting our hotel for the enjoyment of your vacations. We really appreciate your comments and we are pleased to know that you had such an amazing vacation time and have completely enjoyed all of our services and facilities It will be pleasure for us to welcome you back here at the Barceló... More 

Redruth Cornwall
Contributor
13 reviews 13 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

As with others we were a little concerned after reading some reviews on here. We have however had a lovely holiday. We were lucky however as it appears the hotel was not at capacity at the beginning of our stay which makes a big difference. On day 5 of our stay the hotel was deluged with a lot of guests... More 

Was this review helpful? Yes 2
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest; I would like to express our gratitude for your preference to our hotel for the enjoyment of your holidays. It is a pleasure to know that you had a relaxing and enjoyable time. We are glad to know that we have accomplished your satisfaction regarding to services provided. We would like to thank you again for your time... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived on 1st May for a 2 week family holiday with our 3 year old boy and from the start it was fantastic. On arrival we were offered a glass of cava and the option to go for something to eat in the restaurant, which was nice as we arrived at 11pm. The staff in the hotel were all... More 

Was this review helpful? Yes 3
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest; Thank you very much for your feedback, taking a moment of your time to share your experience with other travelers is something we highly appreciate The fact that you would recommend the hotel says it all. We are pleased you had great time at the hotel. Thank you for giving us such a good feedback related to the... More 

Nottinghamshire, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Stayed 4/5/2015 - 11/5/2015 and thoroughly enjoyed our stay. On arrival you can definitely tell you're entering a 4* hotel as the reception area is very modern. During check in we were given a free glass of bubbly which was a nice surprise. I had emailed prior to request two sea view rooms which we got on the 4th floor.... More 

Was this review helpful? Yes
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest; Thank you for your preference by selecting our hotel for the enjoyment of your vacations. We really appreciate your comments and we are pleased to know that you had such an amazing vacation time and have completely enjoyed all of our services and facilities. We are grateful for your compliments on the efforts and dedication demonstrated by our... More 

Angry Hill
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

BE WARNED! The only good points in this hotel are the great sea views and the comfortable beds. The frontline staff are hardworking but battle weary. The Suits (Management) are no where to be seen. We visited in Oct 2014 for 11 nights HB basis. The first few days in we could not find sunbeds by the pool. Towels reserving... More 

Was this review helpful? Yes 1
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest; Thank you for your feedback and for taking the time to share your opinion. We are saddened to know that there were some situations which distracted your attention for the enjoyment of your vacations. Be certain we will share your comment with our Team Members. We hope these situations already mentioned by you, do not deprive us of... More 

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