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Barcelo Santiago

Certificate of Excellence
GreenLeadersSilver level
Hotel website
La Hondura, 8, 38683 Puerto de Santiago, Tenerife, Spain
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Best prices for: 1 room 1 guest
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Barcelo Santiago
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2,528 Reviews from our TripAdvisor Community

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Traveler rating
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527
1,490
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (710)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
  • All months
    (2528)
  • Mar-May only
    (652)
  • Jun-Aug only
    (766)
  • Sep-Nov only
    (553)
  • Dec-Feb only
    (557)
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Cannock, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

My husband and I and our 3 children recently returned home from a fabulous family holiday / honeymoon. We only booked this hotel 3 weeks before we travelled as our original trip to Tunisia had to be cancelled due to the events that took place in June. Having read many negative reviews on here, we were a little apprehensive on... More 

Was this review helpful? Yes 1
Ripon, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Wow from start to finish brilliant holiday , We arrived 8-30 pm reception very efficient, greeted with a glass of cava and a porter to take our luggage to our room . Room ok clean everything we needed beds very comfy , air conditioning working , fridge a bit to small for our likening but served it's purpose , THE... More 

Was this review helpful? Yes 1
Puerto De Santiago
1 review
5 of 5 stars Reviewed yesterday NEW

Having not been abroad for 10 years we were rather nervous - we wanted to avoid the main Tenerife centres so chose Puerto Santiago. The hotel looked lovely anyway but it was way better when we got there. It has a lovely design, split into 2 levels above/below the pool/terrace area and occupies an imposing position on the coastline. The... More 

Review collected in partnership with Barceló Hotels & Resorts

Was this review helpful? Yes 1
Wiltshire
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed yesterday NEW

Still here on penultimate day of our holiday. Thought I'd review while points fresh in my head. On arrival a great welcome, glass of fizzy, friendly staff. 9 pm so they got us checked in quick so we could eat by 10 when the restaurant closed. Good first impression although I did stay here 11 years ago. Room clean and... More 

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Level Contributor
12 reviews
5 of 5 stars Reviewed 2 days ago NEW

We have just arrived back from a fabulous 2 weeks holiday at Barcelo Santiago on a half board basis. We cannot understand the negative reviews as we really couldn't fault this place. We have travelled to many destinations around the world and cannot normally understand why people return to the same hotel, but on this occasion we will be definitely... More 

Was this review helpful? Yes 2
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Paula, It has been very kind of you, that you took the time to let us know about your experience, Thank you very much for your comments, it was a pleasure to meet you! So beautiful family! I will communicate your nice words to all departments. Hope to see you in December, it would be a pleasure for me... More 

Wakefield, England
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel on all inclusive for the one week at the end of June. First of all, we have to say that all the staff working there were excellent, whether at the bars or in the (one and only) restaurant. It is in a good spot with views out to sea and the harbour, and most rooms... More 

Was this review helpful? Yes 1
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest, First of all we would like to thank you for the time you have spent sending your comments. It is a pleasure to know you liked the sea views. We are really sorry for not having reached your expectation during your stay. We take into account your suggestions in order to improve our service. All the team of... More 

Poole
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

In a beautiful, tranquil setting. This hotel has very good facilities with great attention to cleanliness and a high standard of maintenance. Its crowning glory is the very efficient and friendly staff. The food on the whole is good, it is always possible to find nice things to eat. A little more flair in the kitchen would produce a first... More 

Review collected in partnership with Barceló Hotels & Resorts

Was this review helpful? Yes
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear guest, It has been very kind of you, that you took the time to let us know about your experience, We hugely appreciate your sincere words about our location and cleanlliness. It is a great pleasure to know that you have enjoyed your stay with us. All our team hopes to get an opportunity to welcome you here again... More 

Falkirk, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

On arrival at the hotel we were given a glass of bubbly as we checked in. Although it was very late when we checked in, we were offered something to eat in the restaurant. It wasn't much but got us through till breakfast. We were given a room on the fourth floor which had wonderful views of the sea and... More 

Was this review helpful? Yes 2
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear guest, Thank you for reporting us your experience after your last stay at Barceló Santiago. It is a real honor to know that you enjoyed! It is a pleasure for us to know that our customers feel comfortable and glad with our location, facilities, food and views. We all thank you for appreciate the hard work that all our... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

Cannot understand all the negative reviews. We returned yesterday from 1 week all inclusive and could not fault anything. Location, views, rooms, food, staff etc were all exactly what you expect from an all inclusive holiday in the school holidays.

Was this review helpful? Yes 2
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Phil; It is a great pleasure to read that you had a fantastic experience and that you were very satisfied with the facilities and services provided by the team. It is our goal is to make their stay a memorable one. The staff is very important and makes the difference of the guest’s stay. Thank you for especially commenting... More 

Plymouth, United Kingdom
5 of 5 stars Reviewed 6 days ago NEW

Returned home today after our 4th visit to this amazing hotel! I cannot fault it. The staff are so lovely and work so hard they are a credit to the hotel. We even had a bottle of bubbly awaiting us as we are returning customers, which was such a special touch and although little, meant a great deal. Can't wait... More 

Was this review helpful? Yes 1
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest, We would like to thank you for the time taken to write your comments on reference to your recent stay in our hotel, as well for having chosen us as your holiday destination. We are grateful for your compliments on the efforts and dedication demonstrated by our team members. It is thanks to employees like them that we... More 

Hotel Review Summarization

What travelers say

  • Sea view(56)
  • Pool bar(33)
  • Los Gigantes(31)
  • Very good(15)
  • Sun bed(13)
  • Very clean(10)
  • Reception staff(6)
  • Air Con(5)
  • Dining room(5)
  • Evening entertainment(5)
Questions? Get answers from hotel staff and past guests. Ask a question

1,561 photos of this hotel

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Room/suite (156)
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Hotel & grounds (437)
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Pool/beach area (227)
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Dining (67)
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Family/play areas (6)
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Bathroom (31)
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Videos (1)
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Other (364)

Management photos: Courtesy of the property manager

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Hotel & grounds (2)
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Room/suite (20)
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Dining (1)
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View from room (2)
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Family/play areas (1)
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Pool/beach area (1)
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Other (18)
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