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Barcelo Santiago

Certificate of Excellence
GreenLeadersSilver level
Hotel website
La Hondura, 8, 38683 Puerto de Santiago, Tenerife, Spain
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1 room 1 guest
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2,615 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (725)
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A TripAdvisor Member
3 of 5 stars Reviewed yesterday NEW

No air con apart from in room and that didn't work very well. Staff in pool bar miserable to British but much more accommodating to the Spanish. Food the same each week and not much for vegetarians. Buffet restaurant full of flies. Rooms ok and quite comfortable with good views across the sea. All inclusive restricted and only available up... More 

Review collected in partnership with Barceló Hotels & Resorts

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London, United Kingdom
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We originally stayed in room 721 and asked to be moved as the furniture was very tired and air con weak. This was arranged without hesitation within a day. Room 817 was a lot nicer (although son immediately slipped in shower which could have been serious - slip mats should be provided as its VERY slippery...also am reporting now the... More 

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Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were very worried about coming here after reading some of the reviews, but in our opinion it is a lovely hotel. The staff work extremely hard and are always on the go. Christian in the reception was brilliant, we had a couple of minor issues with the room (the door wouldn't close and we accidentally broke the toilet handle),... More 

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Crawley, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

The hotel itself was great, the pool area , bars and resterant,but the rooms are in need of a complete overhaul as they are very tatty and in need of repair. Also we were all inclusive but found the drinks were a little restricted, all inclusive should mean just that! The entertainment during the day was great as well as... More 

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portsmouth
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just come back from 10 days here. We had a lovely time, you can never tire of looking at the amazing sea view & the sunsets are beautiful. Animation team does not stop, they work soooo hard but if you don't want to join in they don't hassle you which is how it should be. Cleaning staff never stop, very... More 

Was this review helpful? Yes 1
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear guest, First of all we would like to thank you for spending a few minutes of your time, to write about your last stay in our hotel. It is a pleasure for us to know that our customers feel comfortable and glad with our location, facilities, food and views. We all thank you for appreciate the hard work that... More 

Shropshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Stayed at this hotel for a week and could not fault it. Room was clean with beautiful sea view. Pool was crowded, but their policy on not being able to reserve sun beds is good. We are a young couple but it would be great for families and other couples of all ages. Good location, short walk to Los Gigantes.... More 

Was this review helpful? Yes 1
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Ellie, Thank you so much for the time used in sharing your experience. On behalf of all the staff and myself , we would like to thank you for your nice comments. We are proud when our guests have a really nice stay with us. We hope to welcome you back soon!!! Best regards, Marta Chincho Gonzalez Guest Experience... More 

Sunderland, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

As we were staying at the Balcon de Los Gigantes, it was a short walk for my boyfriend and I to the Barcelo to have our last lunch in Tenerife before our flight home on the evening. We managed to get a table at the railings around the top of the hotel at the pool bar...the views are breathtaking. We... More 

Was this review helpful? Yes 3
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear guest, It has been very kind of you, that you took the time to let us know about your experience, We hugely appreciate your sincere words. It is a great pleasure to know that you have enjoyed your stay with us. All our team hopes to get an opportunity to welcome you here again soon! Kind regards, Marta Chincho... More 

South Yorkshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Was a little anxious re going to this hotel after having read some really bad reviews, but wasn't as bad as expected, but do not rate as a 4 star. We were late getting to the hotel due to a delay on the plane and were not offered the glass of cava that most guests spoke of, but they did... More 

Was this review helpful? Yes 3
Bedford, United Kingdom
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

Ha you call this a spa huh? What sort of spa has a woman by the pool area screaming all day long playing music as loud as it can possibly go? If it weren't for that I would go as far as saying its a beautiful hotel with very comfortable beds! The wi-fi is a bit 'hit and miss' and... More 

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Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest; Thank you for your feedback and for taking the time to share your opinion. We are pleased to know you had a great stay, on the other hand; we are saddened to know that there were some situations which distracted your attention for the enjoyment of your vacations. Be certain we will share your comment with our Team... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We visited the Barcelo Santiago Hotel from 4.8.15 for 14 nights. I was expecting a 4 star hotel with the amenities of a hotel in this category. The hotel is in an excellent location; the views are panoramic and it is a perfect location for families who are looking for a quiet relaxing break. However, the hotel could be so... More 

Was this review helpful? Yes 2
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest; Thank you for your feedback and for taking the time to share your opinion. We are pleased to know you enjoyed with our panoramic views, on the other hand; we are saddened to know that there were some situations which distracted your attention for the enjoyment of your vacations. Be certain we will share your comment with our... More 

Hotel Review Summarization

What travelers say

  • Sea view(56)
  • Pool bar(33)
  • Los Gigantes(31)
  • Very good(15)
  • Sun bed(13)
  • Very clean(10)
  • Reception staff(6)
  • Air Con(5)
  • Dining room(5)
  • Evening entertainment(5)
Questions? Get answers from hotel staff and past guests. Ask a question

1,618 photos of this hotel

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Pool/beach area (232)
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Family/play areas (6)
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Dining (67)
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Other (390)

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Hotel & grounds (2)
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Room/suite (20)
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Dining (1)
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Pool/beach area (1)
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Other (18)
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