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Barcelo Santiago

Certificate of Excellence
GreenLeadersSilver level
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La Hondura, 8, 38683 Puerto de Santiago, Tenerife, Spain
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1 room 1 guest
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2,627 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (726)
Date | Rating
  • Danish first
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  • German first
  • Italian first
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English first
  • All months
    (2627)
  • Mar-May only
    (652)
  • Jun-Aug only
    (853)
  • Sep-Nov only
    (565)
  • Dec-Feb only
    (557)
All months
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have visited this hotel a few times now and will always return. The hotel is lovely, the views are out of this world and the staff are second to none. Our last visit was 2 years ago as we couldn't get away last year and staff still remember us. They make everyone so welcome. We would highly recommend it... More 

Was this review helpful? Yes 1
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear guest, Thank you for reviewing your recent stay at our Barceló Santiago hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Thank you ever so much for these kind words to the team, especially all the members menciones they would like to thank you... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just returned from an amazing 2 week stay, had a superior room on the 8th floor overlooking the pools and the sea. The room was a little smaller than we expected from a superior, it definitely doesn't fit in 3 people. The fold out sofa bed takes up all of the extra space and is a little inconvenient. In hindsight,... More 

Was this review helpful? Yes
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest, Many thanks for taking the time to leave your very kind words following your recent stay with us at Barceló Santiago Hotel. I was absolutely delighted that you enjoyed your stay with us and that all of your requests and the service you received were carried out and executed in a professional manner. I have passed on your... More 

Derbyshire, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

I love this hotel so much I've been coming for over a space of 13 years and I've never had a bad holiday. The foods okay but there's certainly something for everyone and even though there's chips for breakfast they still serve normal food (even though I think chips are normal but loads of people moan it's not that bad).... More 

Was this review helpful? Yes
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest, Thank you for sharing your feedback on Tripadvisor. I am glad to know , you had a fantastic stay with us.. I sincerely appreciate your kind comments on regards the great work of our staff, especially Frankie, Frejya, Remi, Margaux and Jessica. I will share this comment with them as recognition for the excellent job. As service oriented... More 

Derby, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

It was really good when I went! My daughter when to the teens club ran by the animation team and she enjoyed it. The staff are so friendly especially Frankie who is also so talented! Shes amazing at singing and dancing! Great food for adults not much for children though! There's chips all day yummy yummy in my tummy!

Was this review helpful? Yes
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear guest, First of all I would like to thank you for spending a few minutes of your time, to write about your last stay in our hotel. Do not hesitate that all our team feels extremely happy that we managed to exceed your expectations and you and your family had a wonderful stay with us. It would be nice... More 

Level Contributor
7 reviews
4 of 5 stars Reviewed 4 days ago NEW

We booked a superior sea view room and weren't disappointed. The sound of the ocean waves and the vast, hypnotic view never become tiresome. The views from the pool deck are amazing. The stunning cliff's of Los Gigantes take your breath away whilst you relax on your sunlounger. I never failed to be mesmerised by the sounds and sights of... More 

Was this review helpful? Yes
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear guest, Thank you for reporting us your experience after your last stay at Barceló Santiago. It is a real honor to know that you enjoyed! It is a pleasure for us to know that our customers feel comfortable and glad with our location, facilities, food and views. We all thank you for appreciate the hard work that all our... More 

Exeter, England, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel has the most amazing views and that is the main selling point in our opinion. Overall (like a lot of others say) this hotel needs a major refurb. It is quite tired and shabby in areas, marks on the wall, shower leaked so took 2 towels to mop it all up after every shower. The rainfall shower head... More 

Was this review helpful? Yes 1
London, United Kingdom
1 review
4 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel for 10 days. Do not believe all the negative reviews. I read many and none of them were true. My friend and I had a lovely experience. The staff are all very friendly. The waiters go beyond and above for you. All the reception staff were extremely helpful. You are greeted with a glass of... More 

Was this review helpful? Yes
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear guest, It has been very kind of you, that you took the time to let us know about your experience, We hugely appreciate your sincere words about our hotel. It is a great pleasure to know that you have enjoyed your stay with us. All our team hopes to get an opportunity to welcome you here again soon! Best... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Have been trying to think of negatives but can only think of one and that is we had 2 rooms and one was a lot smaller then the other even though we paid the same price .. We had rooms on the 7th floor had an amazing view of the sea and Los gigantes couldn't get enough of the view... More 

Was this review helpful? Yes
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest, The whole Barceló Santiago Hotel staff and myself would like to thank you for your comment posted here on TripAdvisor! It was a pleasure to accommodate you in Tenerife. Your feedbacks are very important to us. Thank you ever so much for these kind words towards the team, especially to Elvi, she would like to thank you for... More 

A TripAdvisor Member
3 of 5 stars Reviewed 5 days ago NEW

No air con apart from in room and that didn't work very well. Staff in pool bar miserable to British but much more accommodating to the Spanish. Food the same each week and not much for vegetarians. Buffet restaurant full of flies. Rooms ok and quite comfortable with good views across the sea. All inclusive restricted and only available up... More 

Review collected in partnership with Barceló Hotels & Resorts

Was this review helpful? Yes
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest, I would like to thank you for the time taken to write your comments on reference to your recent stay in our hotel, as well for having chosen us as your holiday destination I am sorry to know that our services did not fulfill your expectations. We make consistent efforts to analyze both the positive and negative impressions... More 

London, United Kingdom
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We originally stayed in room 721 and asked to be moved as the furniture was very tired and air con weak. This was arranged without hesitation within a day. Room 817 was a lot nicer (although son immediately slipped in shower which could have been serious - slip mats should be provided as its VERY slippery...also am reporting now the... More 

Was this review helpful? Yes
Barcelo_Canarias, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest, I would like to thank you choosing our hotel Barceló Santiago for your deserved vacations and for reaching out to us posting a review on TripAdvisor. We cannot thank you enough for your positive evaluation about your recent experience with us; it really makes us happy to acknowledge that another guest was satisfied with our service. I will... More 

Hotel Review Summarization

What travelers say

  • Sea view(56)
  • Pool bar(33)
  • Los Gigantes(31)
  • Very good(15)
  • Sun bed(13)
  • Very clean(10)
  • Reception staff(6)
  • Air Con(5)
  • Dining room(5)
  • Evening entertainment(5)
Questions? Get answers from hotel staff and past guests. Ask a question

1,628 photos of this hotel

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Bathroom (33)
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Pool/beach area (232)
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Family/play areas (6)
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Dining (67)
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Other (400)

Management photos: Courtesy of the property manager

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Hotel & grounds (2)
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Room/suite (20)
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Dining (1)
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Pool/beach area (1)
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Other (18)
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