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All 10 Puerto de Santiago hotels

Luabay Costa Los Gigantes

4.0 of 5 Hotel   |   Juan Manuel Capdevielle 8 | Playa de la Arena, 38683 Puerto de Santiago, Tenerife, Spain
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Luabay Costa Los Gigantes
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1,904 people have reviewed this hotel

Traveler rating
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1150
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5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed today NEW via mobile

We have visited this hotel twice in two years and I have to say its fantastic, always clean and tidy, very helpful staff and the food very good, all of the pools are very clean and well looked after, the hotel grounds are immaculate and well tendered to. I fact we are looking to go again next year and it's... More

Was this review helpful? Yes 2
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear Andy S, Thank you for your lovely comments regarding your holidays in Luabay Costa Los Gigantes! Your kind words about our hotel facilities, helpful staff and well maintained pools are very much appreciated. Such positive feedback is also very gratifying, as it means we are on the right path. We are looking forward to having you as guests in... More

md123-7
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This is an outstanding hotel, the attention to detail was amazing. The rooms were cleaned daily, the hotel was spotless. The pool areas were fantastic and ample sunbeds and parasols. The restaurants and food supplied was super and we did not notice any repetition of menu. I liked that you could pour your own beer, coke and slush puppies so... More

Was this review helpful? Yes 1
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear mark_deary, Thank you for such a fantastic review of your recent stay in Luabay Costa Los Gigantes! Making our guests´ holiday pleasant and enjoyable is our main goal and we are happy to know we managed to achieve it! We appreciate your comments regarding our all inclusive self service, the variety of food we offer in our restaurants and... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Four years ago, on a whim, my Mum and I decided to have a last minute break away for some winter sun and chose this hotel! We loved it so much it has now become a bit of a yearly tradition and we will be coming back next year too! I honestly find some of the negative reviews laughable, having... More

Was this review helpful? Yes 2
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear nicolalouise1985, We are very glad that you chose Luabay Costa Los Gigantes for your winter break once and made a yearly tradition of visiting us! Your kind words regarding our hotel, its cleanliness, polite and friendly staff, food choice are very much appreciated and be sure we will share them with all our departments! We also passed on your... More

bristol
Reviewer
4 reviews 4 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We love reading reviews of this hotel, the reason for this is becauase we have been there 23 times! Our first visit was when it first opened 6 years ago and choosing this hotel was was the best thing we ever did. One of the best things when we return is meeting all the friendly and welcoming staff we know... More

Was this review helpful? Yes 4
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear Billcoffee, First of all let us express our gratitude for being such loyal guests and choosing Luabay Costa Los Gigantes again and again! We are so glad you chose our hotel 6 years ago and have already visited us 23 times! Let us tell you that we are very impressed and beyond happy to know that you feel at... More

Brighton
Contributor
17 reviews 17 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel grounds are vast, clean and very well maintained. Our room had a separate bedroom with a large bed which was very comfortable. We had a separate leaving room but sofa bed. Both rooms had flat screen TV's...bathroom was large, clean and marble. Plenty of wardrobe, drawers space throughout. It felt very spacious. Our room overlooked the swimming pool... More

Was this review helpful? Yes 2
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear Lilly B, Thank you for taking time to post a comment about your recent stay in Luabay Costa Los Gigantes! We are happy to know that you loved our hotel and felt comfortable in our spacious rooms. We have also passed on your comments regarding the food to our kitchen staff, so that they know their work is being... More

Helston, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Just returned from a 10 night stay during the Easter Holidays at this hotel. I'd read lots of mixed reviews on here and was a little worried about the negative ones I'd read. I need not have worried though. We have had such a brilliant time. This was our first all inclusive family holiday with the children (age 10 and... More

Was this review helpful? Yes 2
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear Hallrachael, First of all let us thank you for such a detailed review of Luabay Costa Los Gigantes. We are very pleased to know that your stay with us was so pleasant and enjoyable! We are very grateful that you are recommending us to your friends and family! Your comments regarding our food quality, hotel´s facilities and the efficient... More

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed at the hotel over Easter for 7 nights, myself, my husband and two children. What a lovely hotel and fab swimming pools. The food was amazing and so much choice. The staff were very friendly and helpful. Def recommend this hotel and we are eve now thinking of going back next year.

Was this review helpful? Yes 1
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear Guest, First of all, we would like to thank you for taking your time to share your opinion about our hotel with us and the rest of the Trip Advisor Community. It is really a pleasure for us to read such wonderful comments such as lovely hotel, fabulous swimming pools and friendly and helfpul staff. These comments help us... More

Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed in March 2014 for the 3rd year in a row and delighted to report that the hotel just keeps getting better. This year we booked direct with the hotel (3 sea view suites) and on arrival there was a bottle of cava and plate of fruit with a welcome back note in each of the rooms. A lovely touch.... More

Was this review helpful? Yes
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear Fiona, Thank you very much for the excellent comments about Luabay Costa Los Gigantes Hotel in your recent stay. Thanks for the positive comments which help us to continue growing and providing our customers the best of us. Your suggestion about the new music and the new routines are highly appreciated and I will personally tell to our Leisure... More

Gainsborough, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Ok I realy dont know where to start, so firstly to the manager or owners of this chain, I salute you beacause you should be soooo proud of your staff and please please ignore any negative feed back , if they get it wrong they will put it right. So onwards with the review, my family had the most amazing... More

Was this review helpful? Yes
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear Chris, We are really proud and glad to hear all those wonderful comments about your stay with us. I can assure you that the whole staff works everyday so hard to give our guests the best of them. I am so happy to hear that with you and your family we succeed and I will pass all your comments... More

Gravesend
Contributor
11 reviews 11 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

My Wife and 5 year old son stayed the first week in April for 11 nights, our first impressions were the hotel was in a nice location and of a good standard although slightly dated. If your with First Choice / Thompson don't get the early flight as check in is not until 4pm and as they were fully booked... More

Was this review helpful? Yes 1
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear Guest, Thank you for choosing our resort for your stay and for sending us your feedback. On the one hand, we are glad to hear that you had a great time and that you consider our location, pools and leisure activities so positively that you would like to repeat your experience with us! On the other hand,We are very... More

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Additional Information about Luabay Costa Los Gigantes

Also Known As:
Luabay Costa Los Gigantes Hotel Puerto De Santiago
Luabay Costa Los Gigantes Hotel
Costa Los Gigantes Hotel
Luabay Costa Los Gigantes Tenerife/Puerto De Santiago
Address: Juan Manuel Capdevielle 8 | Playa de la Arena, 38683 Puerto de Santiago, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de Santiago
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Puerto de Santiago
#1 Luxury Hotel in Puerto de Santiago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luabay Costa Los Gigantes 4*
Official Description (provided by the hotel):
It has been designed down to the smallest detail for familes and couples wishing to spend their holidays in an incomparable location, enjoying our excellent facilities to the full. Our 1800m2 spa will help you to wind down and if you’re coming with the family, you couldn’t do better; our suites with independent lounge are all you could ever ask for. ... more   less 
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