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Luabay Costa Los Gigantes

4.0 of 5 Juan Manuel Capdevielle 8 | Playa de la Arena, 38683 Puerto de Santiago, Tenerife, Spain
#2 of 10 Hotels in Puerto de Santiago
2,026 Reviews 4 of 5 stars
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Luabay Costa Los Gigantes
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Luabay Costa Los Gigantes
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2,026 reviews from our community

Traveler rating
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5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (379)
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glasgow
2 reviews
3 of 5 stars Reviewed yesterday NEW

This was our 2nd time at this hotel hubby and 2 and 4 year old. Rooms good size and Storage is good. Food is a good variety but long queues for grill section. Excellent entertainment kids club good and girls in creche fab every one works very hard all day. Now the one thing that spoiled our holiday was on... More

Was this review helpful? Yes 2
Tenerife, Spain
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

A friend of mine had recommended us the Luabay Costa(Holiday Village). We stayed there 4 nights last week. Food was very tasty(try the mojo rojo and mojo verde with your fish,meat or potatoes!).The servers in the restaurants and bars were excellent! The receptionist in the Spa was very pleasant and helpful.The Spa is a good place to relax. The housekeeping... More

Was this review helpful? Yes 3
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear JJmena01, We are very glad our hotel was recommended to you by a friend and you decided to spend some time at Luabay Costa Los Gigantes! It is a pleasure to know that we lived up to your expectations and you enjoyed your stay with us. Thank you for your comments regarding the hotel facilities, professional and pleasant staff... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

A wonderful stay in this hotel, staff were friendly, food was great! Loads of things for the munchkins. Would really recommend. Had a bit of an upsetting experience when my daughter lost/misplaced her toy dog, it unfortunately went off with the bed linen :( Staff really tried hard but couldn't retrieve it, unfortunately it came to the end of our... More

Was this review helpful? Yes 1
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear Tye83, On behalf of our Luabay team we would like to thank you for sharing your Holiday experience at Luabay Costa Los Gigantes hotel. We are also grateful for such positive feedback regarding our hotel, food and staff. We are also glad to hear that your daughter’s dog toy has been found and she is very happy to have... More

Kingston-upon-Hull, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we visited in high season when it is the Holiday Village Tenerife. The rooms are a good size and even though the kids were on a sofa bed it had a good mattress and was comfortable for them. The staff were welcoming and helpful ... the waiters/waitressing staff lovely if a little too keen to clear the table at times!... More

Was this review helpful? Yes 3
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear holidayreviews4, Thank you for taking time to drop us a line and share your holiday experience with Trip Advisor community. We are pleased to know you enjoyed the facilities of the hotel, had the opportunity to try the a la carte restaurant and participate in various activities organized by First Choice and Luabay entertainment teams. Such positive feedback encourages... More

Newport, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel definitely has the WOW factor. Overall a fantastic holiday but with a few minor things. The lift from our room level to the pool/restaurant area was out of order the whole two weeks whilst there so used the staff lift which was a pain with buggy to be honest they were very small so only enough room for... More

Was this review helpful? Yes 1
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear Charlene H, It is a pleasure to receive such wonderful feedback from our guests. We are glad you enjoyed your holidays at Luabay and were impressed by the hotel. We welcome all kinds of suggestions and criticism and would like to thank you for pointing out the minor issues that could be improved. We apologize for the inconvenience with... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A beautiful hotel in a beautiful location, we booked our first choice holiday through Thomson after recommendations about the holiday villages from friends and we were not disappointed with our holiday from start to finish. The hotel, food, accommodation and staff were all excellent. Even if you are travelling and just looking for a hotel I would recommend it. WiFi... More

Was this review helpful? Yes 3
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear Sarah M, On behalf of the whole Luabay team we would like to thank you for such fantastic words regarding the food, hotel facilities and staff. We are glad you followed your friends´ recommendations and decided to give us a try and enjoyed your holidays to the fullest. We hope to see you again at Luabay Costa Los Gigantes... More

2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just back from our third stay at the Luabay, (Holiday village tenerife to travel companies). We first stayed at hotel in October 13', We all loved it so we went back in April this year and again this month. We are a family of 4, the kids are 7 and 10, and we booked our last two visits direct with... More

Was this review helpful? Yes 1
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear Jason W, We are grateful that you shared your holiday experience at Luabay Costa Los Gigantes with all Trip Advisor users. You made a perfect description of our hotel and we are very pleased you and your family enjoyed your holidays here. Your comments are very much appreciated and will be passed on to all the departments involved. We... More

Bristol
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I will start by thanking the hotel reservations team. In 30 years of adult holidays I don't think I have ever had a special request granted. Here I asked for 2 things by emailing the hotel direct - a split level room and diet coke in the room fridge rather than standard coke (my husband is diabetic). They sorted both... More

Was this review helpful? Yes 10
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear glitterbomb4ever, Thank you for taking time to write such an extensive overview of the holiday time spent at Luabay Costa Los Gigantes. It is crucial for us to receive such a detailed feedback that reveals possible areas of improvement. We appreciate your comment regarding food variety and quality. Due to the fact that we cater for so many different... More

Newcastle upon Tyne, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Myself and my husband have just returned from an amazing 2 week stay at this hotel....I could not recommend this hotel enough...immaculately clean rooms...beautiful well kept surroundings...food to suit any preference...I could go on and on!! Week one...it was our honey moon...we we're welcomed into our room with a personalized postcard..fresh fruit..and a lovely bottle of Cava... As we were... More

Was this review helpful? Yes 2
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear Brown Family, Thank you for such positive feedback about your holidays at Luabay Costa Los Gigantes. You could go on and on and we could keep listening and listening forever! We are sincerely happy that you and your big family had a great time with us and had an opportunity to experience our unique Splendit service. It is also... More

East Sussex
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We just love this hotel. This time our 8th visit and we took out some more newbies - both adults and children (11 of us in total) and all returned saying what fab holiday. Kristina & her all staff, as usual, very accommodating to us all especially to those celebrating their birthdays. The Bali beds are a real asset &... More

Was this review helpful? Yes
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear Mrs Tiley, Thank you for taking time to write a review regarding your stay at Luabay at Costa Los Gigantes. It is a pleasure for us to know you made us your preferred hotel and have visited us 8 times already! As our loyal repeat guest, you know the hotel inside out and we are glad we could surprise... More

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Additional Information about Luabay Costa Los Gigantes

Address: Juan Manuel Capdevielle 8 | Playa de la Arena, 38683 Puerto de Santiago, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de Santiago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luabay Costa Los Gigantes 4*
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Also Known As:
Luabay Costa Los Gigantes Hotel Puerto De Santiago
Costa Los Gigantes Hotel
Luabay Costa Los Gigantes Tenerife/Puerto De Santiago

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