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All 10 Puerto de Santiago hotels

Luabay Costa Los Gigantes

4.0 of 5 Hotel   |   Juan Manuel Capdevielle 8 | Playa de la Arena, 38683 Puerto de Santiago, Tenerife, Spain
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A recent review
3 of 5 stars reviewed yesterday
grapevine45 St. Albans, United Kingdom
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1,990 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (375)
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English first
St. Albans, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

If you are looking to take kids to this hotel, read this review as i am writing this from my perspective. (a 12 year old boy on holiday with his parents). The coach journey to the hotel is quite serene and you have a great view of the sea from certain places on the road. It takes about 40 mins... More

Was this review helpful? Yes
Stoke-on-Trent, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Booked a 7 night stay at this hotel. We really enjoyed our stay here. The hotel was lovely and we all enjoyed the evening entertainment. The only downside was the smell of drains in our bathroom although we complained and maintenance tried to fix the problem it wasnt solved.

Was this review helpful? Yes 3
Abingdon, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We've just got back from a week at Luabay/Holiday Village Tenerife. We couldn't fault it for a holiday in the sun wit our 7yro. The food was great, entertainment was fun...a little cheesy and Butlins-ey, but kept our daughter happy, with is all that makes our stay a good one too. We stayed in D207 which on our first evening... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Just arrived back from a ten night stay in this amazing hotel. We cannot fault the hotel in any way, it far exceeded and expectations we had. I had a few reservations beforehand because it was a Holiday Village and I imagined 'Butlins' style entertainment being dragged into activities at all times of the day. However, this was far from... More

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2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We holidayed here from 21/7 for 2 weeks and am so sad to be home. Spent a week here last year last year and loved it so much we came back. We made contact with the hotel before we arrived and had a prompt an helpful reply by email which gave us full confidence that we would yet again have... More

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My family & I stayed at the Holiday Village Tenerife for the first 10 days of August and we had a really fantastic time. Our suite overlooked the activity pool and we had a view of the sea also. The room was clean and spacious with lots of storage space and a balcony and terrace. The beds were comfy and... More

Was this review helpful? Yes 3
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear julie_fermer On behalf of the whole Luabay team we would like to thank you for sharing your comments regarding your recent stay at Luabay Costa Los Gigantes with us. We are pleased to hear that we managed to turn your stay with us into a memorable and enjoyable holiday experience. Such positive feedback always encourages us to engage more... More

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this holiday for October 2013. Brilliant time of year and temperature just right (24-30 C) Staff were very lovely and helpful, complimentary drinks in the fridge every morning and also bed changed every morning. It is a bit of a maze at first as we arrived at night time and it was dark but once you found your... More

Was this review helpful? Yes 1
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear Craig M, It has been almost a year since you and your family last visited us and we are very pleased you did not forget your holidays at Luabay Costa Los Gigantes and shared your opinion regarding our hotel with all Trip Advisor users. Thank you for such positive feedback! We would like to encourage you to pay us... More

Wolverhampton
Top Contributor
139 reviews 139 reviews
50 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here in January and enjoyed every minute The hotel is a big complex, but does not lose good service because of it. Once there for a while you soon get to know your way round. Our room was a big room with separate bedroom and a balcony looking out to sea. There was plenty of space and it was... More

Was this review helpful? Yes 5
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear BeenThereWillYou, On behalf of the whole Luabay team we would like to thank you for your kind words about our hotel. We are glad you enjoyed your holidays to the fullest and appreciated the hotel´s facilities, service and our staff. Such positive feedback encourages us to keep up the good work and provide an excellent service to our guests.... More

Spalding, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here last September, our first holiday together. When we arrived around 10 pm we were greeted by lovely polite and efficient staff and were swiftly booked in. We chose not to accept the offer of a lift to our room in a golf buggy and quickly became lost, however ALL staff were very helpful and a lovely guy... More

Was this review helpful? Yes 3
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear Pamela T, First of all, thank you for such a lovely comment regarding our hotel and staff. It is great that you liked your room and enjoyed the view it had to offer. Luabay Costa Los Gigantes boasts of its location and wonderful views over the sea and La Gomera Island. We are also very pleased to hear that... More

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I want to start with a couple of positives, lovely views and clean throughout. And Javi from Luabay entertainment smashed it every time. Great personality and great rapport with guests. Food was shocking at dinner, the worst of the all inclusives I've stayed in. The sofa beds in the apartments were the worst I've slept on and completely screwed my... More

Was this review helpful? Yes 2
administrador_luabay, Director General at Luabay Costa Los Gigantes, responded to this review

Dear Matt T, Firstly, thank you very much for taking your time to give us and the rest of the Trip Advisor community your opinion about our hotel. All the comments are constructive for us and we learn to improve and make thinks better. We are glad to hear that our cleanliness and lovely views met your expectations. However, we... More

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Additional Information about Luabay Costa Los Gigantes

Address: Juan Manuel Capdevielle 8 | Playa de la Arena, 38683 Puerto de Santiago, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de Santiago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luabay Costa Los Gigantes 4*
Reservation Options:
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Also Known As:
Luabay Costa Los Gigantes Hotel Puerto De Santiago
Costa Los Gigantes Hotel
Luabay Costa Los Gigantes Tenerife/Puerto De Santiago

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Puerto de Santiago #1 Family Hotel in Puerto de Santiago
Hotel Class
Official Description (provided by the hotel)
It has been designed down to the smallest detail for familes and couples wishing to spend their holidays in an incomparable location, enjoying our excellent facilities to the full. Our 1800m2 spa will help you to wind down and if you’re coming with the family, you couldn’t do better; our suites with independent lounge are all you could ever ask for. ... more   less 
Number of rooms
518

Questions & Answers

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3 questions

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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