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Be Live Family Costa los Gigantes

Certificate of Excellence
Juan Manuel Capdevielle 8 | Playa de la Arena, 38683 Puerto de Santiago, Tenerife, Spain (Formerly Luabay Costa Los Gigantes)
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Be Live Family Costa los Gigantes
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Be Live Family Costa los Gigantes
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2,447 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (503)
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Nottingham, United Kingdom
1 review
3 of 5 stars Reviewed today NEW

Have been to this hotel before but would not go back. Rooms are looking tired and the bed linen and towels were frayed and had holes in. Food in restaurant at lunch was repeated every other day. The supposedly quiet pool was very noisy due to rehearsals going on and extremely noisy children. On a good note the reception staff... More 

Review collected in partnership with Be Live Hotels

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Birmingham, United Kingdom
2 reviews
4 of 5 stars Reviewed yesterday NEW

Lovely hotel in a good location. Food was lovely. Accommodation was clean and comfortable. Lots for kids to do. Able to walk to many places. Easy car hire (picked up and dropped off at hotel). Friendly helpful staff. Only thing was that brochure said 'it is forbidden to reserve sunbeds by the pool' but everyone ignored this entirely so if... More 

Review collected in partnership with Be Live Hotels

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Contributor
18 reviews 18 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

What a fantastic hotel this is. I shall try to give as much info as I can as I had loads of questions before going, especially as we upgraded to the Splendid Service. I will also point a couple of the 1 star reviews and the nonsense they write.. The Hotel is about 45 mins from the Airport and built... More 

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
51 reviews 51 reviews
22 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Spent a week at hotel from 12-19th April.Hotel is very big but has plenty of style and is spotlessly clean.The suites are large and very comfortable and we were surprised by the size of the rooms.Plenty of storage space and nice bathroom.Nice touch having a kettle and fridge.It is a family hotel and we traveled as a couple, this was... More 

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Be Live F, Director General at Be Live Family Costa los Gigantes, responded to this review

Dear Diane M, First of all, thank you very much for choosing Be Live Family Costa Los Gigantes for your holidays. We are glad to read that your stay with us was as pleasant and comfortable as we would like it to be.We are really proud to read such lovely comments regarding our cleanliness, friendly staff, gorgeous food and the... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Little to fault with this beautiful hotel. Went with my husband and 2 kids aged 1 and 4. Lots for the kids including variety of pools, lovely playground and soft play area and games room. Room really nice, would've preferred a double bed instead of singles pushed together but that is my only gripe. Great variety and quality of food.... More 

Was this review helpful? Yes 1
Be Live F, Director General at Be Live Family Costa los Gigantes, responded to this review

Dear jenshaw1984, We are happy you decided to share your opinion regarding Be Live Family Costa Los Gigante with the whole tripadvisor community! Moreover we are glad that you comment is such a positive one! Please receive our thanks for pointing out all of the positive side of your holiday. We totally commit ourselves to work, so satisfied guests who... More 

Copenhagen, Denmark
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Nice hotel lovely pool areas Fitness room for free Try the spa circuit very nice and relaxing The suite was clean and spacious. Good service but very busy in the main buffet restaurant. Plates, glasses, etc. was not clean and not to expect for a four star hotel. Quality of the food at the buffet / main restaurant could be... More 

Review collected in partnership with Be Live Hotels

Was this review helpful? Yes 1
Be Live F, Director General at Be Live Family Costa los Gigantes, responded to this review

Dear Annitta Wuertz P, First of all let us thank you for choosing Be Live Family Costa Los Gigantes for your holiday! We are glad that you had a nice holiday experience. All of our staff works hard to make sure all of our guests are able to enjoy and relax during their stay! Please receive our thanks for pointing... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Just arrived home from a fantastic stay at Be Live Costa Los Gigantes (formerly Luabay). We had a sea view suite which I think most of the rooms are. It was spacious, not luxurious, but more than sufficient for 2 adults and a 10 year old. The views from the spacious balcony were great. Food was really amazing with so... More 

Review collected in partnership with Be Live Hotels

Was this review helpful? Yes 1
Be Live F, Director General at Be Live Family Costa los Gigantes, responded to this review

Dear KatyR, We are glad that you decided post your comment on Trip Advisor website. Moreover, we are more than happy that your feedback is so positive! We totally commit ourselves to work, so satisfied guests who consider returning are the most valuable rewards for our commitment! Please let us thank you for all your positive words regarding the room,... More 

Greenhithe, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is great for families with a choice of pools, good food and plenty of bars. The evening show lounge got a bit crowded at night, but there are plenty of other bars and seating areas so not really an issue. The main pool area gets very busy and sun loungers are impossible to find because the hotel doesn't... More 

Review collected in partnership with Be Live Hotels

Was this review helpful? Yes 2
Be Live F, Director General at Be Live Family Costa los Gigantes, responded to this review

Dear Alan Richard E, Thank you for sharing your impressions regarding your recent stay. We totally commit ourselves to work, so satisfied guests who consider returning are the most valuable rewards for our commitment. Please, receive our thanks for your wonderful feedback regarding our resort. Regarding the sun beds, the policy of the hotel is that it is not allowed... More 

Manchester, United Kingdom
1 review
3 of 5 stars Reviewed 6 days ago NEW

Stayed for 10 days with 2 adults and one young child. This is a huge hotel complex on the side of a cliff which is kept very clean and tidy. We stayed in block A which had very comfortable rooms with separate bedrooms and a lovely sea view. Maid service was excellent. Fridge in room did not keep drinks cold.... More 

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Be Live F, General Manager at Be Live Family Costa los Gigantes, responded to this review

Dear Neptune1507, First of all we would like to express our gratitude for your visit and for dedicating your time and effort to write this review on the Trip Advisor webpage. Feedback of our guests is a very important aspect to us to be able to keep improving our services and to ensure our guests will experience a unique stay... More 

Norwich, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our 2 families decided to return to Tenerife for the Easter Holidays and given the great service and location we went back to this hotel in Los Gigantes. So glad we did. Beautiful weather, clean and tidy and a brilliant 2 weeks. Good to see old faces, Jorge in the dining hall and Pedro on the BBQ. A few of... More 

Was this review helpful? Yes
Be Live F, Director General at Be Live Family Costa los Gigantes, responded to this review

Dear Stu J, First of all, let us thank you for choosing Be Live Family Costa los Gigantes for your second holiday, and for taking the time to share your holiday experience with the whole Trip Advisor community. Our primary goal is to offer our guests enjoyable holidays so we are proud that we achieved our aim. Please, receive our... More 

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