I will never recommend this place not even to my worst enemy. The place is the worst and forget about customer service. The property has a great location but everything else is a disaster!!!! They couldn't find my reservation, on our way there we kept calling for directions and nobody answered. The front desk girl kept rolling her eyes and... More

Two good things; location and the cleaning staff who were really nice. The owner, receptionist, and the dinner waitress treat you as if hey were doing you a favor for staying there. And rude is a nice word for them. The first day after the owner offer me and my 67 yearl old mother to leave, a guy came to... More

It's a shame! with such a good location and the place is a mess. They never did our room and we spend 5 days! The whole hotel needs a renovation in terms of decoration. Everithing is rusty, all artwork in the walls is very, very old.... They have pots all over the place with plants dying. Two roaches visit us... More

This is the best example of how the service industry in the island can be very dissapointing. Most of the staff will treat you as if they are doing you a favor. They are full of rules and prohibitions but they will follow none of theirs and will even treat some of the guests better than others, specially if they... More

I would never recomend this place. The room is so small that I hardly fitted in the bathroom. It also look worn and dirty. They didn't even have a fitted on the bed. Room 102 had no privacy at all. The service at the restaurant is also a disaster. They had us waiting for one hour and 15 minutes for... More

I would never recomend this place. The room is so small that I hardly fitted in the bathroom. The room also look dirty all the time. They don't even have a fitted on the bed. The service at the restaurant is also a disaster. They had us waiting for one hour and 15 minutes for a regular meal. At the... More

I do not recommend this place at all. The rooms were tiny, worn out, and very uncomfortable. However, the worst part for my husband and I was the costumer service. We ended up changing rooms because our room door would not lock and it took the personnel forever to assign us another room. The front desk clerk kept rolling her... More

We made reservations a month in advance. We received confirmed confirmations with room assignments from hotel reservation personnel. Upon arrival we found out that only one room was honored and it took two hours to figure out the situation, not to our satisfaction at all, inspite the fact that we even had a phone conversation with Mr. G. Buch, higher... More

Tiny Room. Door knob broken it was a mission to access our room. Bought a package that was all inclusive for 2 + a visit to the bioluminiscent bay and they didn't honor the alcohol the first night nor the visit to the bay. The second day they gave us for lunch 2 hot dgs each NO ketchup just bun... More