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New Lanark Mill Hotel

3.0 of 5 Mill One | New Lanark, Lanark ML11 9DB, Scotland
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Certificate of Excellence 2014
New Lanark Mill Hotel
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New Lanark Mill Hotel
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751 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
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swindon uk
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

I recently stayed here on an Owens Heritage offer. This comprised 3 nights dinner, bed & breakfast and included a ticket to view the Mill Experience. Absolutely excellent value. The setting for this place is stunning. The Falls of Clyde pass below the bedroom windows offering a marvellous view with stunning foliage at this time of year. The rooms are... More

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Glasgow, United Kingdom
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I have a lovely time when we stayed in the hotel in Sept.The food was exceptional in the restaurant,we had a junior suite which was lovely,clean and huge in size.The only thing missing in the suite was a mini bar.Would have been great if even bottled water could have been provided free of charge.However we would definetly... More

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Senior Contributor
27 reviews 27 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We visited New Lanark Mill Hotel very recently as part of their murder mystery evening and had a wonderful time. We've been to this type of event before and always enjoyed it but this was the first time we've stayed over. Our room was spacious, clean and cosy. It did get a little warm during the night like some other... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I were married in the Visitor's centre last week and had an absolutely fabulous day. Our wedding coordinator Rachel was so incredibly helpful throughout the entire organisation and big day, and the entire staff made sure our day was slick and professional with all the guests feeling very well looked after. As the weather wasn't brilliant, we... More

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Motherwell, United Kingdom
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

After an extended period of culinary and bibulous excess, it was time to recharge body and soul and with the mother-in-law failing a late fitness test, I was called into the squad. We were welcomed by friendly staff and following a strenuous gym workout (well ok, a bit of a workout then!) we proceeded to jacuzzi, steam room, pool and... More

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Leicester, United Kingdom
11 reviews 11 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just had a wonderful few days staying at The New Lanark Mill Hotel "chillaxin" as usual everything was superb. The manager John Stirrat and his excellent team all make it worth the long drive we have to stay with them. We will be back again in the spring .

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Ross on Wye
17 reviews 17 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I booked one night (we wanted two but they were fully booked) and we had a truly wonderful experience. I had never heard of New Lanark before but we will be back again. Set in a beautiful wooded valley with the Falls of Clyde within easy walking distance, this old mill village is like stepping back in... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Myself, my new husband and our families stayed at NLMH for 2 nights in mid September to celebrate our wedding and everything was perfect! In the lead up to our wedding the co-oridnators Rachel and Evelyn could not have been more helpful. They were always happy to answer questions and kept myself and my husband up to speed with everything.... More

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We have just got married at the hotel and couldn't fault it in anyway whatsoever! From the moment we had the first viewing right through to the day the events team were efficient and helpful and accommodated every one of our needs and requirements. The event manager on the day was incredible, he had everything under control all day and... More

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Larkhall, Lanarkshire
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I regularly visit the new lanark visitor centre and agree it is a brilliant place to visit. During a recent trip I was reading a brochure which outlined the events due to take place at the hotel. I noticed they were hosting a murder mystery evening and thought this would be a great way to celebrate my brother's birthday. I... More

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hotelsmanager, General Manager at New Lanark Mill Hotel, responded to this review

Thank you for your comments in relation to our failure to respond to your phone calls. I am of course disappointed to read that you feel we have not provided basic customer service on this occasion. We pride ourselves on the high level of customer service that we normally provide. In relation to your calls I would like to stress... More

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Additional Information about New Lanark Mill Hotel

Address: Mill One | New Lanark, Lanark ML11 9DB, Scotland
Phone Number:
Location: United Kingdom > Scotland > South Lanarkshire > Lanark
Price Range (Based on Average Rates): $
Hotel Class:3 star — New Lanark Mill Hotel 3*
Number of rooms: 38
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Also Known As:
Hotel New Lanark Mill
New Lanark Mill Hotel Scotland

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Room/suite (37)
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View from room (13)
Business center/function rooms (2)
Dining (9)
Pool/beach area (8)
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Hotel & grounds (9)
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