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All 5 Sylvan Lake hotels

Lost Harbour Inn

5312 Lakeshore Dr | Located Beside the Harbour Marina, Sylvan Lake, Alberta T4S 1E8, Canada
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Lost Harbour Inn
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46%
Ranked #3 of 5 Hotels in Sylvan Lake
A recent review
5 of 5 stars Reviewed August 15, 2014
Tanya H Saint Albert, Alberta, Canada
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13 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
2 of 5 stars Reviewed September 3, 2014 via mobile

Arrived Friday night. No elevator, front desk is made of plywood. First red flag was when they charged full amount of stay when checking in (most hotels put thru when you check out). Room had visible dirt on walls, cobwebs on lights/corner above bed/top of walls. We had a spider weaving it's web above 1 bed, disgusting. When we complained... More

Was this review helpful? Yes
Howard G, Owner at Lost Harbour Inn, responded to this review

It always amazes me of guests like yourself, I will keep this polite and to the point. Yes, we do not have an elevator as you already knew as your daughter stays here and requested this room, which we allowed to be transferred to you as no more rooms were available in Sylvan Lake. The room is a loft room... More

Saint Albert, Alberta, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 15, 2014

This place was great! The staff that I dealt and talked with during our 3 1/2 day stay were absolutely a pleasure!! This was my 2 kids & my 1st real get away holiday. Given the location I wouldn't hesitate to stay here again. Some reviews mentioned that the place is dated, but if they took the time to talk... More

Was this review helpful? Yes 1
Calgary, Canada
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 13, 2014

We made a last minute reservation through bookings.com. The price seemed affordable so we thought why not. Check-in was easy and fast. Room and hotel were old and dated but the room was clean. Due to the dated décor, I probably wouldn't stay here again.

Was this review helpful? Yes 1
Edmonton
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 20, 2014

My wife and I stayed Sat July 19. We were in town to meet up with her relatives for a nice day at the lake. The weather did not cooperate with us so we ended up spending more time at the hotel than we otherwise would and were pleasantly surprised. Sylvan Lake is a booming town during the summer months... More

Was this review helpful? Yes 1
saskatoon
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 11, 2014

This place was disgusting. There was a blood splatter all over the bathroom wall and bathroom sol door. We stayed in the jacuzzi room and the jacuzzi looked like it hadn't been cleaned in months. Front desk man said he was only going to charge 250$ on the credit card for a deposit but he charged 500$ and it took... More

Was this review helpful? Yes 1
Howard G, Owner at Lost Harbour Inn, responded to this review

I was waiting for this review. Our hotel requires a valid credit card to stay. A prepaid credit card is not a valid credit card. If you would have had a true credit card, no deposit would be required. The $500.00 damage deposit is and was told to you at check-in. We have to protect these rooms for any damages... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2014

We spent the weekend at the inn and it was wonderful.The rooms are super clean and big, the continental breakfast was also great. Friendly staff willing to help with anything. Will definitely be back.

Was this review helpful? Yes 1
Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed September 3, 2013

The hotel is dated and a bit of a walk from all the action. Very poor sound barrier and the staff made it very clear that there was no loud parties allowed. I found the sign sufficient and did not think it was necessary for them to verbally tell us the second we walked in the door before even saying... More

Was this review helpful? Yes 1
Howard G, Owner at Lost Harbour Inn, responded to this review

Thanks for the review. If my staff did not say hello, I apologize for that. Not sure on the dated and sound barrier issue. The AC has a power button on the front and if you needed help turning it off, you should have called the front desk for help. Yes, we do make it clear to guest like yourself... More

Slave Lake, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 21, 2013

Stayed with my daughter for 2 nights the week of August 12th. The Front Desk staff were more than helpful, very pleasant to deal with, taking the time to answer any questions we may have had. The Hotel was quiet when we were there. The room was very clean, the beds comfy. Asked for a room over looking the lake,... More

Was this review helpful? Yes 1
Howard G, Owner at Lost Harbour Inn, responded to this review

Thank you for the honest review. It is nice to have a guest post a true review of their stay. We have been working hard to bring this hotel back to what it used to be. I will be happy to pass this review on to my staff to read. They will very much appreciate your review as they work... More

calgary ab
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 17, 2013

Made reservations online - credit card was charged for two nights upon arrival. First night - awoken at 2 am due to extremely loud partiers downstairs - no sleep wanted to leave next morning due to issue at home and lack of sleep the night before but was told that we had to wait to see if the manager would... More

Was this review helpful? Yes 2
Howard G, Owner at Lost Harbour Inn, responded to this review

It is hard for me to respond as I do not know when you stayed or what room you were in. Sylvan is a party town and we are trying to curb this, but when the guests come back from the bars they want to continue and forget that others are trying to sleep. We have a 48 hour cancelation... More

Edmonton, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 14, 2013 via mobile

I came here with two girlfriends for a weekend away. I had originally booked two rooms but found out a few friends couldnt make it. i tried to cancel 1 room and after hours of fighting with booking.com and the hotel, best i could get was pay for 2 rooms the first night and only 1 room the second night.... More

Was this review helpful? Yes 5
Howard G, Owner at Lost Harbour Inn, responded to this review

Amber, when you damage a room you will be billed. You and your friends would not let housekeeping in during your 2 day stay. You lied about your other room. You told us that a friend had an accident. We told you that you would have to pay for both rooms as we have turned away guests as our hotel... More

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Additional Information about Lost Harbour Inn

Address: 5312 Lakeshore Dr | Located Beside the Harbour Marina, Sylvan Lake, Alberta T4S 1E8, Canada
Location: Canada > Alberta > Sylvan Lake
Price Range (Based on Average Rates): $
Number of rooms: 28
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Also Known As:
Lost Harbour Inn Sylvan Lake, Alberta

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