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All 5 Sylvan Lake hotels

BEST WESTERN PLUS Chateau Inn Sylvan Lake

3.5 of 5 Hotel   |   5027 Lakeshore Dr, Sylvan Lake, Alberta T4S 1R3, Canada
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84%
Ranked #1 of 5 hotels in Sylvan Lake
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Yasser K Sylvan Lake, Canada
  • Overview
  • Reviews (52)
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52 people have reviewed this hotel

Traveler rating
    25
    19
    6
    1
    1
See reviews for
20
11
2
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Sylvan Lake, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

will charge you the big bucks and give you attitude. We asked for a few hours later check out on a Wednesday and they insisted on charging us 1/2 a day. There are many other hotels with better customer service in the area. Red Deer is only 15 min away and you get much more bang for your buck.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

We appreciate all input, this will make us try to improve the experience that all guests have at our hotel. We are sorry that you felt we are too rigid but but in order to insure the next guests stay in the summer we have to really abide with the check out times. We hope that you will give us... More

Alberta
Contributor
20 reviews 20 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived fairly late in the evening, and had to stand around for about 10 minutes before the clerk came back to the desk. They were short staffed and there was a room emergency that she was dealing with so I didn't fault her for that - stuff happens. She was very friendly when she checked us in. The room... More

Was this review helpful? Yes 1
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you so much for your review. We appreciate all feed back and hope to see you again. More

Alberta
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Recently spent 2 nights here. Debated staying here for the extra monies ($145) or the Raccoon or Beachfront for lot less. BW location is kind of like staying at the end of the Vegas strip. Just at the edge of the beach front (2 blocks) compared to the other two hotel locations (100' from beach). Excellent breakfast with cold/hot choices.... More

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Your review was appreciated and thank you for your comments. We do try to make everyone's stay pleasant with many choices of amenities to make it an overall pleasant experience. Hope you come to say with us again. More

Edmonton
Top Contributor
83 reviews 83 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 27, 2014

We stayed only 1 night over May long weekend. Our rooms (2) were ready and they let us check in 2 hours early which was nice as we had to get be at a company party for 5. We opted for a "lakeview" $10 more. We got room 401 which affords 25% Lakeview but 75% blockedview by the Sylvan lake... More

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review. We take every review seriously and use them to improve future stays. Hope to see you soon so we may improve your stay. More

Okotoks, Alberta, Canada
1 review
4 of 5 stars Reviewed May 26, 2014

I enjoyed the hotel especially the bed which was very comfy. They are strict about the 4 pm check in so if you arrive early don't expect to get into your room. The location is good but not great. Its a five minute walk to beach, and the outdoor warterslides are across the street, which is great. But you don't... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review. We strive to make your stay the best it can be so hope we can exceed your expectations on your next stay. More

Calgary, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 25, 2014

Easy to get to when you drive into town. Close to the lake, golf, restaurants, and stores in the downtown area. All within walking distance. Hotel clean and well kept. Prompt service from all the staff. Room clean, bed great to sleep on. Good selection for breakfast.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Your review was great. The staff will appreciate your kind comments. Hope you come again and visit us. More

Calgary, Canada
2 reviews
5 of 5 stars Reviewed May 15, 2014

I have to visit Sylvan Lake for business in a regular base; Best Western in Sylvan is the only one I would consider. The hotel is located right by downtown and next to the lake. Staff member are always friendly and the room is clean. The price might be on the high side in compare with the other hotels in... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

So pleased to get your review . We try to make everyone's stay like they appreciated so please come again. More

Grande Prairie, Canada
Contributor
13 reviews 13 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 29, 2014 via mobile

Stayed here on and off for almost a month. The staff were outstanding, helpful and cheerful. Comfort was about average and the hotel is close to the lake and shopping. If you're there on business, be sure to ask if there are any parties scheduled before you book 'cause you probably won't get any sleep. :-(

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank for your review . Your comments are very welcome to help us improve things for every stay at our Hotel. More

calgary
1 review
3 of 5 stars Reviewed March 31, 2014 via mobile

Nice hotel. My only issue was one of the front desk girls smelled of alcohal. We were checking in and the smell was incredibly strong! She wasnt very warm and welcoming... rather cold and annoyed with us. This made me quite uncomfortable knowing this kind of person had acsess to our credit card and personal information.

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

This was a very helpful review and one that I will take very seriously. I do hope you enjoyed your stay and will return so we can meet all your expectations. More

St. Albert, Canada
Top Contributor
69 reviews 69 reviews
41 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 20, 2014

Called a business meeting with the team and was looking for a place in Red Deer. Was unable to get the deal I was looking for so decided to check out Sylvan Lake. Great little hotel that is right by the lake. The hotel was reasonable priced for the amenities that you get. The room was very spacious, clean with... More

Was this review helpful? Yes 1
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you so much for your review of our hotel. We appreciate all feed back to help us improve everyone's stay. We hope you return and enjoy what our hotel and town has to offer. Sue Fisher General Manager More

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Additional Information about BEST WESTERN PLUS Chateau Inn Sylvan Lake

Address: 5027 Lakeshore Dr, Sylvan Lake, Alberta T4S 1R3, Canada
Phone Number:
Location: Canada > Alberta > Sylvan Lake
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Chateau Inn Sylvan Lake 3.5*
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BEST WESTERN PLUS Chateau Inn Sylvan Lake Alberta

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Class
Number of rooms
72

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