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BEST WESTERN PLUS Chateau Inn Sylvan Lake

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5027 Lakeshore Dr, Sylvan Lake, Alberta T4S 1R3, Canada
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1 room 1 guest
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BEST WESTERN PLUS Chateau Inn Sylvan Lake
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97 Reviews from our TripAdvisor Community

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Traveler rating
    49
    36
    8
    2
    2
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39
21
4
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
  • All months
    (97)
  • Mar-May only
    (23)
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    (47)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (9)
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Edmonton, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Great place, close to water slides and lake. Staff was friendly and helpful. Bug selection of breakfast food to choose from. My kids were pleased as it has an indoor pool, hot tub and exercise room. Highly reccommend

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your comments. We are glad you enjoyed your visit with us. We have the perfect location for your summer fun activities with waterslide and lake across the street. Please visit us soon. More 

calgary, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Very considerate and nice hotel, great for its proximity to the lake, restaurants and bars. lifts are a little slow but generally an excellent place to getaway quietly from work environment. Breakfast is very good with variety of choice.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

So glad you enjoyed your getaway and satay at our hotel. We are very close to the beach with a wide range of restaurants to choose from. We appreciate your comments and hope you stay again. More 

Abu Dhabi, United Arab Emirates
Level Contributor
108 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Excellent, we'll appointed little hotel in a beautiful little village. The rooms are spacious, tastefully decorated (especially for a franchise hotel) clean and very comfortable. The beds are really comfortable and the bedding crisp and clean and the bathroom equally clean and neat. The complimentary breakfast served in the foyer dining area is delicious and more than adequate and coffee... More 

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

So glad you enjoyed your stay and the services we provide. I understand you window concerns but hope that does not deter you from staying with us again, we would love to have you. More 

Edmonton, Canada
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My wife & I booked a two day stay at this hotel to celebrate my being a Cancer survivor after a long 3 year battle. Booking went fine then from the get-go things began to happen and our stay became an experience upon check-in. The toilet seat was loose and when using the facility slipped in-between the toilet tank &... More 

Was this review helpful? Yes 1
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review/ We try hard to make everyone's stay a good one but clearly you did not feel the same. We apologize and hope you have better luck in future stays that you might have at other hotels. We take all comments to heart and use as a learning tool. More 

Morinville, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Very good hotel - very clean, great staff, pool was great. Breakfast was busy, but good. They offered extra seating in a board room which was nice. Very close to walk to the lake. Staff was very helpful - they had free cookies/brownies in the afternoon which my kids enjoyed. Lots of parking.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your comments on our hotel. It is a very walk-able location which is very helpful to those staying in the summer and winter. The staff work very hard to make sure everyone's stay is enjoyable so thanks for the nice comments. Look forward to your next stay. More 

Edmonton, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel is very clean, staff is very helpful, rooms are very nice and comfortable, breakfast was great, and the view from our room outstanding. The beach is a block away - very easy to access. We have returned to this hotel now approximately 5 times and we will continue to go back as often as we can. Oh - the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Responses are helpful and greatly appreciated. Sharing with the staff great comments like yours help to build moral and helps us feel good about our hotel. We look forward to your next visit. More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Very nice and clean hotel ! Breakfast was very yummy! The guy at the reception incredibly helpful and nice! Very close to the water park .we will come back for sure and we will recommend the place to our friends !

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your great comments. It is very appreciated by all of us to hear that we are doing a good job. Hope to see you again. More 

Edmonton, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We requested to check-in early but we couldn't as the night previous there was a party but we did get our crib that we also requested. The mattress for our baby was very stiff, like a board but we did get extra blankets to make it comfy for him. We got the lake viewroom and the hotel has free parking... More 

Was this review helpful? Yes 1
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review of our hotel. We strive to meet everyone's expectations and it is only through reviews that we find out how we can improve. Please come and stay with us again. More 

Sherwood Park, Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I recently stayed here with my family. The price was very reasonable, the rooms were comfortable and clean. It's nothing fancy but definitely worth the $$. Free breakfast included which was awesome! The breakfast bar was crazy busy but there was lots of food and the food was being refreshed regularly. There is a small indoor pool & hot tub.... More 

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review. Our complimentary breakfast has been difficult to make everyone happy but it is nice to hear we are achieving our goals. Look forward to your next stay. More 

Calgary, Canada
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel is across the street from the beach. Such a bonus to be able to park in the lot and leave the car. Everything is walking distance. The staff were great and the room worked out perfectly. Will definitely stay here again!

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review. We are in a good location for families to visit all that Sylvan has to offer in the summer without driving. We look forward to you visiting us again. More 

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