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BEST WESTERN PLUS Chateau Inn Sylvan Lake

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5027 Lakeshore Dr, Sylvan Lake, Alberta T4S 1R3, Canada
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BEST WESTERN PLUS Chateau Inn Sylvan Lake
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87 Reviews from our TripAdvisor Community

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Traveler rating
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    34
    7
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    2
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34
18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (87)
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    (23)
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    (9)
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edmonton
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Check in was very smooth, staff are very pleasant and help full, rooms are nice will a good view of the lake. Breakfast was amazing so much selection. Only a block from the main Boardwalk and restaurants. Pool and hot tub were nice and relaxing. It's nice to come during the week when not so busy, it would be really... More 

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Sherwood Park, Canada
Level Contributor
7 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Hotel is very nice, very clean and close to everything; the beach and the water slides are across the street and about a block away. Staff were very, very helpful and pleasant. The pool facility was very nice. The breakfast was fabulous. The rooms were great; really appreciated having the fridge and microwave available as I was travelling with my... More 

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Calgary
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Spent Canada Day in Sylvan Lake and stayed at the Chateau Inn. If there ever was a diamond in the rough it is this hotel. They did everything right, the front desk staff were very polite and helpful. The amenities were comfortable and well maintained, the pool facilities, although somewhat limited, were clean and functional. They even allowed me to... More 

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review. It is important for people to know everyone's option and how their actions and words affect others. Which is something we train for here at our Best Western. Look for ward to your next stay. More 

calgary, Canada
1 review
5 of 5 stars Reviewed 1 week ago

nice, clean, comfortable. across the road from the waterslides. The staff made the stay though. friendly and so nice, every single one that I encountered. great with my kids and accommodated our odd requests (like storing our luggage prior to check in and giving my son access to locked stairways when he decided he didn't like elevators). we want to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your remarks on your stay. Everyone will be excited about the nice comments as being friendly and making everyone's stay special is very important to us. Please come and stay with us again. More 

Edmonton, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed the first night and the beach front and it was unbearable. Moved here the second night and it was heaven. Clean, comfortable and professional. Great staff and quiet. Spend the extra money for a first rate hotel. Breakfast was included and it was delicious. I will keep coming back.

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Our goal is to make everyone's stay a good one, so it is very nice to be acknowledge for it. Look forward to your next stay. More 

Emonton, Alberta, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Sylvan Lake Alberta is one of the most popular lakes in Alberta! We have enjoyed our three stays at the Best Western! It is an excellent hotel, in an excellent location, and the staff are very friendly and helpful! We highly recommend this hotel to anyone wanting to stay at Sylvan Lake!!

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your comments. We strive to make everyone's stay as pleasurable as yours. Look forward to your next stay. More 

Richmond
Level Contributor
116 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is excellent right across from the lake and downtown business. Due to this location the price is very high in summer months and more affordable in off season. Makes it difficult to conduct affordable business in the area. Bed is very comfortable which is the most important attribute for me. Free Breakfast is minimal but okay. Staff are... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank for your review. We like to see everyone's feedback and listen very carefully to each and every comment. Hope you come and stay with us again. More 

Saskatoon, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

Clean hotel. Nice room that which was spacious. Great breakfast. Good location. Staff at check-in counter efficient but during the remainder of the stay were not very friendly and tried to avoid hotel guests and not making eye contact or greeting guests.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your comments as to your stay. We appreciate all feedback which helps us to do better to improve improve each and every stay. Please come and stay with us again so we can improve on your stay. More 

Edmonton, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

I took my three kids to Sylvan Lake for two days and one night. The hotel is right on the main street but was not loud. It is also right across the street from the water slides so if you are planning on going there you can just walk and avoid the $15 parking fee at the slides.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

So glad you enjoyed your stay and yes for anyone that is wanting a place close to all beach activities we are centrally located. Hope you come and visit again. More 

Calgary, Canada
Level Contributor
3 reviews
4 of 5 stars Reviewed June 21, 2015

The location is excellent - along the waterfront. The building and rooms are clean and are in excellent condition. Had a room facing the water - window coverings didn't quite block out all the sun so got some light at around 5am. Room was a bit warm upon entering (mid-20's) but after adjusting it was fine. Friend's room was high... More 

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

We are always appreciative of any feedback and take every comment to heart. Glad you enjoyed your stay and please come again. More 

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