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All 5 Sylvan Lake hotels

BEST WESTERN PLUS Chateau Inn Sylvan Lake

3.5 of 5 Hotel   |   5027 Lakeshore Dr, Sylvan Lake, Alberta T4S 1R3, Canada
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Ranked #1 of 5 hotels in Sylvan Lake
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
unckebuck calgary canada
  • Overview
  • Reviews (58)
  • Photos (30)
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58 people have reviewed this hotel

Traveler rating
    29
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
calgary canada
Top Contributor
112 reviews 112 reviews
49 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Spent 4 nites on August with Grandkids . They have a indoor pool and hottub . The full breakfast was very good as well. The room was very clean and the service and staff very pleasant and accommodating. The heat a/c was good and quiet. the linens and towels new as well. Would recommend to anyone wanting to stay in... More

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

We are glad that we could make your stay with your grand kids enjoyable. It is our goal to make every one feel welcome and relaxed. We hope you will visit again. More

1 review
4 of 5 stars Reviewed 1 week ago

Best Western hotel was great value for the money. Family of four with small dog stayed overnight. Clean, comfy beds, mini fridge and microwave. Free buffet breakfast was nice touch and tasted good. Pool was small but was fine as we were spending the day at the waterslides.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your excellent review, the staff enjoys hearing good feed back which keeps us striving to make everyone's stay a good experience. Please visit us again. More

St. Albert, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

The Best Western is an excellent hotel situated near the heart of Sylvan Lake. It is within easy walking distance to the lake, water-slides, and a variety of restaurants. The rooms are a little small, but very clean and the staff are wonderful.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your great review, we try very hard to make everyone's experience a pleasure. Please come back and visit again. More

Edmonton, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had 5 wonderful days soaking up the sun and playing in the sand. The hotel is close to the lake and beach and convenient to local restaurants and coffee shops. After a busy day at the beach it was nice to be able to come back to the pool and hot tub - for the children to play and... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Your review was greatly appreciated as we strive to make all our guests feel like at home. More

Edmonton, Canada
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here as part of a stagette group. We booked several rooms over the weekend and had a great stay. When we arrived, staff were super friendly and there were complementary cookies at the check-in counter!! The hotel is a short walk to the beach area, good restaurants (AVOID Pier 7) and nightlife. You'll appreciate the air conditioning if you... More

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you so much for the great review. I am so glad you had such a good experience at our hotel and in Sylvan Lake. Please come and stay again. More

Canada
Top Contributor
100 reviews 100 reviews
32 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed 4 weeks ago

An average small town hotel. When we arrived to check in I asked for my special request room. They asked me if I had reserved on-line, I said yes, and the attendant said they never get those requests made online, that I should have phoned the hotel directly. What is the point of reserving on-line if you have to phone... More

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

I am sorry that we did not meet all your expectations to make your stay perfect. We will make the necessary changes to make sure the problems you encountered are changed. I hope you come to stay with us again. More

Sylvan Lake, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 10, 2014

will charge you the big bucks and give you attitude. We asked for a few hours later check out on a Wednesday and they insisted on charging us 1/2 a day. There are many other hotels with better customer service in the area. Red Deer is only 15 min away and you get much more bang for your buck.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

We appreciate all input, this will make us try to improve the experience that all guests have at our hotel. We are sorry that you felt we are too rigid but but in order to insure the next guests stay in the summer we have to really abide with the check out times. We hope that you will give us... More

Alberta
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 3, 2014

We arrived fairly late in the evening, and had to stand around for about 10 minutes before the clerk came back to the desk. They were short staffed and there was a room emergency that she was dealing with so I didn't fault her for that - stuff happens. She was very friendly when she checked us in. The room... More

Was this review helpful? Yes 2
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you so much for your review. We appreciate all feed back and hope to see you again. More

Alberta
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed June 28, 2014

Recently spent 2 nights here. Debated staying here for the extra monies ($145) or the Raccoon or Beachfront for lot less. BW location is kind of like staying at the end of the Vegas strip. Just at the edge of the beach front (2 blocks) compared to the other two hotel locations (100' from beach). Excellent breakfast with cold/hot choices.... More

Was this review helpful? Yes 1
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Your review was appreciated and thank you for your comments. We do try to make everyone's stay pleasant with many choices of amenities to make it an overall pleasant experience. Hope you come to say with us again. More

Edmonton
Top Contributor
84 reviews 84 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 27, 2014

We stayed only 1 night over May long weekend. Our rooms (2) were ready and they let us check in 2 hours early which was nice as we had to get be at a company party for 5. We opted for a "lakeview" $10 more. We got room 401 which affords 25% Lakeview but 75% blockedview by the Sylvan lake... More

Was this review helpful? Yes 1
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review. We take every review seriously and use them to improve future stays. Hope to see you soon so we may improve your stay. More

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Additional Information about BEST WESTERN PLUS Chateau Inn Sylvan Lake

Address: 5027 Lakeshore Dr, Sylvan Lake, Alberta T4S 1R3, Canada
Phone Number:
Location: Canada > Alberta > Sylvan Lake
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Chateau Inn Sylvan Lake 3.5*
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BEST WESTERN PLUS Chateau Inn Sylvan Lake Alberta

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Class
Number of rooms
72

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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