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All 5 Sylvan Lake hotels

BEST WESTERN PLUS Chateau Inn Sylvan Lake

3.5 of 5 Hotel   |   5027 Lakeshore Dr, Sylvan Lake, Alberta T4S 1R3, Canada
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Ranked #1 of 5 Hotels in Sylvan Lake
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
LovetoTravel154933 Kelowna, Canada
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61 reviews from our community

Traveler rating
    30
    23
    6
    1
    1
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26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
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English first
Kelowna, Canada
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Best Western while visiting family in Sylvan Lake, AB. Rooms were very clean and comfortable. All staff were very friendly. Great location to head out for my morning walk along the lake - a great way to start the day. Right across the street from the lake, water slide and marina. Walking distance to many restaurants. Breakfast... More

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

The staff and I take great pride in the customers experience when staying with us, so we greatly appreciate you review. Please come again. More

De Winton, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

Up to Best Western Plus standards, a comfortable room with all the facilities you need, a small indoor pool and fitness center, and a good, hot breakfast. Well located, within easy reach of the lake shore and the promenade path, and also a number of restaurants and bars near enough to enjoy, but far enough away to remain quiet at... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

We at Chateau Inn Plus take great pride on being part of the Best Western family therefore we are so glad you felt the same and enjoyed your stay. Please come again. More

1 review
5 of 5 stars Reviewed 2 weeks ago

Great room, great breakfast (that is provided by a hotel) and the best location in Sylvan Lake, Alberta. Within walking to the waterslides, right across the street, walking distance to all the local shops and restaurants; great shopping and great restaurants; just park and go.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your great review. The location and staff will make anyone's stay pleasant so I am glad you enjoyed the experience at our hotel. More

calgary canada
Top Contributor
112 reviews 112 reviews
49 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent 4 nites on August with Grandkids . They have a indoor pool and hottub . The full breakfast was very good as well. The room was very clean and the service and staff very pleasant and accommodating. The heat a/c was good and quiet. the linens and towels new as well. Would recommend to anyone wanting to stay in... More

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

We are glad that we could make your stay with your grand kids enjoyable. It is our goal to make every one feel welcome and relaxed. We hope you will visit again. More

1 review
4 of 5 stars Reviewed 4 weeks ago

Best Western hotel was great value for the money. Family of four with small dog stayed overnight. Clean, comfy beds, mini fridge and microwave. Free buffet breakfast was nice touch and tasted good. Pool was small but was fine as we were spending the day at the waterslides.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your excellent review, the staff enjoys hearing good feed back which keeps us striving to make everyone's stay a good experience. Please visit us again. More

St. Albert, Canada
1 review
5 of 5 stars Reviewed August 13, 2014

The Best Western is an excellent hotel situated near the heart of Sylvan Lake. It is within easy walking distance to the lake, water-slides, and a variety of restaurants. The rooms are a little small, but very clean and the staff are wonderful.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your great review, we try very hard to make everyone's experience a pleasure. Please come back and visit again. More

Edmonton, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 10, 2014

We had 5 wonderful days soaking up the sun and playing in the sand. The hotel is close to the lake and beach and convenient to local restaurants and coffee shops. After a busy day at the beach it was nice to be able to come back to the pool and hot tub - for the children to play and... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Your review was greatly appreciated as we strive to make all our guests feel like at home. More

Edmonton, Canada
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 31, 2014

Stayed here as part of a stagette group. We booked several rooms over the weekend and had a great stay. When we arrived, staff were super friendly and there were complementary cookies at the check-in counter!! The hotel is a short walk to the beach area, good restaurants (AVOID Pier 7) and nightlife. You'll appreciate the air conditioning if you... More

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you so much for the great review. I am so glad you had such a good experience at our hotel and in Sylvan Lake. Please come and stay again. More

Canada
Top Contributor
100 reviews 100 reviews
32 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed July 31, 2014

An average small town hotel. When we arrived to check in I asked for my special request room. They asked me if I had reserved on-line, I said yes, and the attendant said they never get those requests made online, that I should have phoned the hotel directly. What is the point of reserving on-line if you have to phone... More

Was this review helpful? Yes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

I am sorry that we did not meet all your expectations to make your stay perfect. We will make the necessary changes to make sure the problems you encountered are changed. I hope you come to stay with us again. More

Sylvan Lake, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 10, 2014

will charge you the big bucks and give you attitude. We asked for a few hours later check out on a Wednesday and they insisted on charging us 1/2 a day. There are many other hotels with better customer service in the area. Red Deer is only 15 min away and you get much more bang for your buck.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

We appreciate all input, this will make us try to improve the experience that all guests have at our hotel. We are sorry that you felt we are too rigid but but in order to insure the next guests stay in the summer we have to really abide with the check out times. We hope that you will give us... More

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Additional Information about BEST WESTERN PLUS Chateau Inn Sylvan Lake

Address: 5027 Lakeshore Dr, Sylvan Lake, Alberta T4S 1R3, Canada
Phone Number:
Location: Canada > Alberta > Sylvan Lake
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Chateau Inn Sylvan Lake 3.5*
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BEST WESTERN PLUS Chateau Inn Sylvan Lake Alberta

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