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Eduardo Machado # 4 | e/Cuba y Colón, Santa Clara 50100, Cuba
Hotel amenities
Casa Mercy
Ranked #16 of 31 Santa Clara B&B and Inns
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51 reviews from our community

Traveler rating
    32
    9
    6
    2
    2
See reviews for
7
32
4
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leuven, Belgium
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 22, 2014

We recommend Casa Mercy to other visitor. The house is lovely - the terraces a great bonus in the city- and the hosts very professional and welcoming. We stayed 3 nights in this beautiful and well organized house. We really enjoyed the nice, clean and very well equipped rooms: good mattress, TV set, safe box, mini bar, hair dryer, etc.... More 

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Brussels, Belgium
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 16, 2014

Great place in the center of Santa Clara. The host is always ready to give you tips and help you to organise your travel. Great rooftop terasse! I can only recommend this place. Katharina from Belgium

Was this review helpful? Yes 2
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 11, 2014

We stayed at Casa Mercy only for one night. The house is clean and the room is ok, nothing special but it has two great terraces. The breakfast was cheap compared to other casas in Cuba and the best we had.

Was this review helpful? Yes 2
London, United Kingdom
Top Contributor
75 reviews 75 reviews
19 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed July 1, 2014

We stayed in a number of different casas in Santa Clara during our trip and Omelio and Mercy's was the one that was most like a UK B&B, run in a business like manner by the two owners without any 'staff'. Their house is lovely and has two pleasant roof terraces and two rooms for guests which are large, airy... More 

Was this review helpful? Yes 3
Whitehorse, Canada
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 25, 2014

My wife, Rose, and I had the great pleasure of staying with this wonderful Cuban family on March 12, 2014. Casa Mercy is without a doubt the cleanest and most comfortable accommodation we had on this, our first trip to Cuba. The bedroom and private washroom were spotless. The beds were great and we had the best sleep. We had... More 

Was this review helpful? Yes 6
Leuven, Belgium
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 12, 2014

It's the second time I stayed at the Casa Mercy and it was even better than I remembered. The owners of the house are absolutely so nice and helpful that you feel immediately at home. The rooms are spacious and impeccable. Each of the two rooms has a private bathroom with all you need (even a hair dryer). The mini-bar... More 

Was this review helpful? Yes 5
Cancun, Mexico
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 6, 2014

We stayed during two nights at Casa Mercy Hostel, we share our days with the very nice Mercy´s family (Mercy, Omelio and one boy and one child); we stayed as our own house, Mercy always smiling and Omelio helping us: Calling a taxi for us, doing coctels or doing many home´s tasks. The house is very clean, better than many... More 

Was this review helpful? Yes 5
Brescia, Italy
Senior Contributor
31 reviews 31 reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed January 27, 2014

When I was there the house was good and even the food but then the owner of the house adviced me to go to the house of a very bad person in Varadero and they even charged the reservation that they did there for me 5 cuc without telling me. Unfortunately I discovered everything once I was in Varadero...

Was this review helpful? Yes 5
Omelio M, Owner at Casa Mercy, responded to this review

Muy estimados señores del Staff de Tripadvisor, como pueden apreciar el señor Squajackyl ha rehecho la opinión publicada recientemente en este mismo espacio pero con toda intencionalidad y subjetivismo después de calificar nuestro Hostal Casa Mercy con lindas palabras atacó expresando nuestra incumbencia en asuntos propios de la Casa en ciudad de Varadero y con la cual intercambiamos turistas sólo... More 

London, United Kingdom
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 23, 2014

Omelio and Mercy really are the perfect hosts. They are friendly and will help you in any way they can to make your trip an interesting and comfortable one. They can put you in contact with drivers if you want to make a trip out to the nearby cays and recommend where to go in the city, whether it's eating... More 

Was this review helpful? Yes 6
Ghent, Belgium
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 21, 2013

The lady of the house is super friendly. She makes you feel at home. They also helped us to get a fair taxi to Matanzas! The room is good. We enjoyed our dinner and breakfast. Plus the house is in the center. We had a good time in Santa Clara!

Was this review helpful? Yes 4
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Additional Information about Casa Mercy

Address: Eduardo Machado # 4 | e/Cuba y Colón, Santa Clara 50100, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Santa Clara
Price Range (Based on Average Rates): $
Number of rooms: 2

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