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Transcorp Hotels

10 Murtala Mohammed Highway | Calabar Municipality, Calabar 540001, Nigeria (Formerly Metropolitan Hotel)
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32 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wichita Falls, Texas
Top Contributor
98 reviews 98 reviews
66 hotel reviews
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Booked this hotel via email exchange; accepted their rate and amenities. Be careful if they offer airport pickup. It will strangely be "not available" whenever you are coming...hmmm...and you will be directed to a private service that they expect you to pay for. I had to fight this issue and insist on a return. Hotel is typically Nigerian. Service is... More 

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Poland
1 review
4 of 5 stars Reviewed March 10, 2015

I am a guest from Europe.I stayed in Transcorp Hotels in Calabar for a month. Here are my remarks First of all it was very pleasant stay The Management of the hotel is very kind and cooperative. They responded to all my requests promptly and accordingly. I appreciate it very much! Room was always very clean.Well equipped. Big and comfortable... More 

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Transcorp Hotel... C, Nuhu Sani, Business Development Manager at Transcorp Hotels, responded to this review

Thank you for your time in sending this feedback. We very much appreciate your wonderful comments and suggestions in providing optimal service delivery. We also appreciate your recognition of our management’s effort in the continuous improvement of our services and facility. Please note that corrective measures deployed to avoid recurrence of lapses earlier recorded have been sustained. Thus, kindly be... More 

Bayelsa State, Nigeria
Contributor
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 6, 2015

I was there for about 3 months from Oct - Dec. They have got good food. The staff are professionals... Well trained. The security there is good and the club was good. They got fast internet. Cameras virtually everywhere except in the rooms. I enjoyed their buffets. Their food and drinks didnt maintain a regular price. I didnt notice until... More 

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Transcorp Hotel... C, Nuhu Sani, Business Development Manager at Transcorp Hotels, responded to this review

We appreciate your review and recent visit to Transcorp Hotels, Calabar. We acknowledge the fact that you commended our food, staff and security strength. The price for drinking water depends on the quantity per unit and place of purchase within the hotel. The construction of swimming pool have being completed and our new 'Emerald Pool Bar' is up and running.... More 

Senior Contributor
25 reviews 25 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 20, 2015 via mobile

I usually prefer guest houses and suites because i have been dissapointed by big names in Nigeria overtime. The hotel was not bad, it was obvious that major renovation has been done. My problem is with airconditioning in the seminar rooms, it was very uncomfortable for most of the seminar. The variety for breakfast and lunch was not wide ,in... More 

Was this review helpful? Yes 1
Transcorp Hotel... C, Nuhu Sani, Business Development Manager at Transcorp Hotels, responded to this review

Many thanks for taking time to share your experience during your recent stay with us. We appreciated the fact that you recognized our ongoing transformation of the hotel through facility upgrade and renovation. The commendation of our staff attitude was also applauded. Your comments about our Air Condition, Internet service, Food and Beverage were worthwhile and be rest assured that... More 

1 review
3 of 5 stars Reviewed October 25, 2014

The hotel is fine but the tennis court is very dilapidated and the pool is still being renovated, gym had scanty equipment. Management should take steps to revamp the sports facilities. Other than that the Sunday Buffet is quite yummy!

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Transcorp Hotel... C, Nuhu Sani, Business Development Manager at Transcorp Hotels, responded to this review

Thank you for staying Transcorp Hotels, Calabar and for taking time to share your experience on Trip Advisor. We appreciate your acknowledgement of our Sunday buffet lunch served you recently. The owning company – Transcorp Hotels PLC and our management are highly concerned and committed to ensuring that the recreation facilities are transformed to world class standard that will add... More 

Staten Island, New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 19, 2014 via mobile

The stay was good and the staff members were quite friendly and readily available to help. I recommend however more professional training for the staff. Also I noticed that the hotel still has the old name branded on some of the items in the rooms.

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Transcorp Hotel... C, Nuhu Sani, Business Development Manager at Transcorp Hotels, responded to this review

Thank you for taking time to write this review of your recent experience at Transcorp Hotels, Calabar. We appreciate your observation of our friendly staff and their willingness to serve at all time. Your recommendation for continuous professional training was welcomed and please be assured of our management’s unreserved commitment in that direction. The rebranding project to @TranscorpHotels has recorded... More 

1 review
4 of 5 stars Reviewed September 2, 2014

It depends on what you want but Transcorp Calabar presented my team and I a lot of choices in the food that was served during our stay. The auditorium attendants did a great job in transforming the seminar style setting to a banquet setting in no time. Complaints from our guests was very minimal and i can say we had... More 

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Transcorp Hotel... C, Business Development Manager at Transcorp Hotels, responded to this review

Dear Solomon, We thank you for taking time to write a review with specific recognition of some wonderful services you have enjoyed in the past - the resources put in place to turn around the meeting room for another function with a short notice during your conference, varieties of food that give room for choices etc. We are very happy... More 

Espoo, Finland
Top Contributor
77 reviews 77 reviews
66 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed August 31, 2014 via mobile

Its not always easy to revamp an old existing hotel. Clearly there is lots of room for improvement in this place but the enthusiasm and passion demonstrated by the management is invigorating. Rooms are fully furnished but lack a little character, not so sure about the complementary condoms and the image it gives... Food can do with a lot of... More 

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Transcorp Hotel... C, Business Development Manager at Transcorp Hotels, responded to this review

Dear Frederic, Many thanks for taking time to drop your comments about your recent stay at @TranscorpHotels Calabar. We really appreciate your worthwhile observations. The areas of concern highlighted have been noted and corrective measures are in place to ensure improvement. Please note that the complimentary condoms in the room are provided in line with the Cross River State law.... More 

Nigeria
1 review
5 of 5 stars Reviewed August 31, 2014

I travelled to calabar last year in May for annual Tax Conference 2013. I was received by your hotel car from Airport to my room apartment. I really enjoyed my stay ed in your hotel for the four days I spent there. Your restaurant is standard and can be compared with any five star hotel in Nigeria. Your rooms are... More 

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Transcorp Hotel... C, Business Development Manager at Transcorp Hotels, responded to this review

Thank you for staying with us and leaving a feedback. We are indeed very happy to know how much you were satisfied with our service and facility. We at Transcorp Hotels strive for continuous improvement in all aspects of our activities and our staff welfare top the list of our priorities. With the support of our owning company - Transcorp... More 

Bromsgrove, United Kingdom
Top Contributor
83 reviews 83 reviews
42 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed June 24, 2014

Great location, great facilities but what poor service and shocking management! In Calabar for an international conference hosted by the Governor of Cross River State, the hotel was aware that it was home to the key speakers and dignitaries, but that made little difference. While the rank and file worker did their very best, mid-management and senior management were atrocious!... More 

Was this review helpful? Yes 1
NuhuSani, Business Development Manager at Transcorp Hotels, responded to this review

Thank you for sparing time to send us your feedback. We appreciate your acknowledgment of the unique location of our Transcorp Hotels' facility and the beautiful city of Calabar. We are extremely concerned to note your dissatisfaction regarding our service levels and the unlikely response of our staff. Thank you for the feedback; and for bringing this matter to our... More 

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