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The Castle Inn

7 Twyn Square, Usk NP15 1BH, Wales
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1 room 1 adult
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46 Reviews from our TripAdvisor Community

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Kendal, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 11, 2015

Stayed one night early December. Have stayed here before as it is convenient when visiting relatives in town. NOT staying here again. Management is NOT sorted, interested or visible. Not aware of our booking, room NOT OK, place neglected no restaurant, no breakfast, no service and no staff on duty in the morning when we departed. We let ourselves out!

Helpful?
1 Thank susan r
England
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 12, 2015

Hotel has just changed hands and the new owner/manager Matt is doing an excellent job. We couldn't have asked for better service or more friendly reception. Rooms were comfortable, modern and clean. Thoroughly recommended.

Helpful?
3 Thank MattD96
Swindon, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed October 5, 2015

Needed a nights accommodation to break up journey but didn't allow for Abergavenny food festival so hardly any rooms available. Looked nice from outside on web-site but didn't read reviews. Yes dirty, grubby, uncomfortable, incredibly poor service at breakfast. Never again/.

Helpful?
3 Thank Michael W

Travelers are raving about these Usk hotels

Fowey, England, United Kingdom
Level Contributor
121 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed September 6, 2015

We booked well in advance, and the location is great - very central and easy to find parking. It is a set of rooms over a basic pub. They stated on arrival that the computer was down , and relied on our own piece of paper for confirmation. Apparently they were mid-way through a change in management. The staff were... More 

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1 Thank Neil H
wales uk
Level Contributor
134 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
1 of 5 stars Reviewed August 31, 2015

we arrived here they didnt know we were coming a party of 8 booked through booking ,com my confirmation said deluxe double landmark view no we got standard doubles which had no cups toilet rolls our views were the skylight or roofs ROOMS were DIRTY dusty showers grubby ours had sunday papers two weeks old .carpets all stained dirty bedding... More 

Helpful?
2 Thank morocco10
Sidmouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 9, 2015

Considering the problems created by the previous management the 'new' team have performed miracles! We were greeted with sincere apologies because our booking had been accepted by the former owners. Not an issue. Rooms super clean, food locally sourced, first class service ( Alice IS a star ) and the sort of ambience one would hope for from such a... More 

Helpful?
4 Thank Kitw688
hamphire
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 stars Reviewed August 2, 2015

As previous reviewer I had purchased deal via Amazon in Easter for evening meal plus b&b. Booked to visit last week in July. Two days prior I called to confirm evening meal time, to be informed that the kitchens would be closed until 8th August!! As they had all of my contact details would it not have been considerate of... More 

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2 Thank HamphireFamilyof3
Great Malvern, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed July 9, 2015

WE booked this break through Amazon Local a few months ago We drove , yesterday to spend 2 days in Usk, a lovely area to visit. On arrival at the hotel about 4.30 ready for a bath and a promised three course meal . A notice said" dining room closed. " ' I was naturally surprised and upset After. finding... More 

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2 Thank 24eston
Wiltshire, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 28, 2015

Great food and very reasonably priced, room was comfortable however the plastic mattress cover did nothing to aid a good nights sleep, parking was also an issue if you don't arrive early be prepared to park elsewhere, to be fair there is a car park about a 100mtrs away. unfortunately for us the weather was quite warm and we slept... More 

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1 Thank smudge6443
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 15, 2015 via mobile

Had a great weekend here. Fantastic value for money. Our room was very modern and spotlessly clean. A very nice bathroom with an over head shower. We dined on Saturday night as part of the offer. The food was excellent with very good service. Breakfast was also very good, all freshly prepared, nothing was to much trouble. The staff where... More 

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Thank Darrellmay
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