We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
4.0 of 5 Hotel   |   Manuel Aguilar 01105, Torres del Paine National Park 6200000, Chile
Hotel website
Hotel amenities
Save Saved
You added Rio Serrano Hotel to your Saves list
Rio Serrano Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Certificate of Excellence 2014
A recent review
  • Overview
  • Reviews (293)
  • Photos (208)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (54)
  • More
Write a Review

293 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Houston, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

When we first arrived at the Rio Serrano, we were very impressed. The views are incredible and the hikes we signed up for were great. The food was good (little variation in the buffet but then again you are in the middle of nowhere). The rooms were clean with a great view and very comfortable. If you are visiting the... More

Was this review helpful? Yes
Yorkshire Dales National Park, United Kingdom
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 2, 2014

The hotel is set at the edge of the Torres del Paine national park. It has the most tremendous views of the massive and it has a wonderful and tranquil setting. We stayed here after touring the park and we were really pleased that we took a whole day just to walk the area around the hotel. There is a... More

Was this review helpful? Yes 1
Copenhagen, Denmark
Senior Contributor
41 reviews 41 reviews
38 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed May 27, 2014

Right outside the official entrance to Torres del Paine national park is this giant hotel with all the fixings and luxury you will need. Personally I would prefer less luxury, but we could not find such an authentic place on any booking sites. Rio Serrano is crammed with tour groups and rich tourists (agreed, there is many of those in... More

Was this review helpful? Yes 2
Kfar Saba, Israel
20 reviews 20 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 14, 2014

No... Really, Wow! all the cons (if any) disappears when you open the curtain to such a beautiful view. The hotel is in the "middle of nowhere" inside the park and the torres are right outside the window. the hotel is very nice with huge lobby and many places to sit and rest in front of the view. There are... More

Was this review helpful? Yes
New York, NY
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 13, 2014

We spent our first three nights at Torres del Paine in the Hotel Rio Serrano. Biggest plus: It’s very centrally located with beautiful views of the massif and other areas. From our window, we could watch horses calmly grazing, plus there are easy places to walk right from the hotel. Biggest downside: It’s expensive for the services provided and feels... More

Was this review helpful? Yes
ellon, aberdeenshire
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 7, 2014

We paid extra to have a mountain view, the view was awesome and speaking to other people who did not have a room with a view, glad we did. The room itself however had no bin except in the bathroom which is where the toilet tissue went. Not exactly hygienic. So all rubbish in one bin. No feminine hygiene disposal... More

Was this review helpful? Yes
Las Vegas, Nevada
Top Contributor
85 reviews 85 reviews
17 hotel reviews
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed April 24, 2014

We stayed 16th to 19th March 2014 This is a very good hotel, sat there on its own on flat land by a bend in the Serrano River. The view from the public rooms and from the back bedrooms are almost hypnotic; there, over the horse pasture and across the river are the magnificent peaks of Cuernos Del Paine. For... More

Was this review helpful? Yes 2
London, UK
Top Contributor
151 reviews 151 reviews
69 hotel reviews
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed April 20, 2014

Perfectly good modern hotel, a bit stark and utilitarian to look at from the outside (but who wants a neo-Classical mock-up in the middle of a Patagonian National Park?), and inside too, but comfortable enough. It sounds as though the rooms with the view of the Cuernos del Paine are the best bet; those on the other side are a... More

Was this review helpful? Yes
Union City, California
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 13, 2014

We looked at different options to celebrate our 33rd anniversary in Torres del Paine and settled for hotel Rio Serrano and we were so impressed with its accommodation and hospitality. From the initial contact, Sebastian was very responsive and answered our inquiries promptly each time. We mentioned to him that we did not want anything to go wrong. He went... More

Was this review helpful? Yes
Oxford, United Kingdom
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 10, 2014

This hotel has the most amazing view ever! But, when you're done looking at the view there is also a lovely bar and decent restaurant. The restaurant only services a buffet, which is fine as there's loads to choose from, it offers variety and the food itself is really good. However, we stayed there for 4 nights and I think... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Rio Serrano Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Rio Serrano Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Rio Serrano Hotel

Address: Manuel Aguilar 01105, Torres del Paine National Park 6200000, Chile
Phone Number:
Location: Chile > Magallanes Region > Torres del Paine National Park
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rio Serrano Hotel 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Tingo and BookingOdigeoWL so you can book your Rio Serrano Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Rio Serrano Hotel Aisen Region/Torres Del Paine National Park, Chile

208 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (192)
Hotel & grounds (65)
View from room (30)
Dining (10)
Room/suite (25)
Bathroom (4)
Family/play areas (25)
Pool/beach area (1)
Other (32)

Management photos: Courtesy of the property manager

All management photos (17)
Business center/function rooms (3)
Hotel & grounds (6)
Room/suite (1)
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
hotels in Torres del Paine National Park with
any amenities


Bar / Lounge Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style
#4 Family Hotel in Torres del Paine National Park #4 Luxury Hotel in Torres del Paine National Park #5 Romantic Hotel in Torres del Paine National Park
Hotel Class
Official Description (provided by the hotel)
Different ambiances, fine cuisine, history, expeditions, culture, music, outstanding rooms; all this to complement the most amazing scenery Río Serrano Hotel concedes calm moods and a fresh approach to service; our hospitality aims to exceed its guest expectations and to have them leave with precious memories of their experience at Torres del Paine. Our regional cuisine offers from our world famous king crab, fish, and all sorts of fresh seafood, to Magellan’s lamb, all wild meats, poultry and mouth watering deserts; all framed by the spectacular view of our restaurant. Outdoor & Indoor activities conducted by specialist bilingual guides who seek to fulfill your excursion with enthusiasm, knowledge and culture. Explorations to satisfy every visitor's wish. ... more   less 
Number of rooms

Questions & Answers

Questions? Get answers from Rio Serrano Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer