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Rio Serrano Hotel

Certificate of Excellence
Manuel Aguilar 01105, Torres del Paine National Park 6200000, Chile
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Rio Serrano Hotel
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Rio Serrano Hotel
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424 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in this lovely hotel while visiting Torres del Paine National Park in Chile. The rooms and bathrooms were nice sized and the view was beautiful. The staff was very helpful. Meals were buffet-style with excellent fresh choices.

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Strengelbach, Switzerland
Top Contributor
61 reviews 61 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Excellent hotel just outside the entry gate to Toores del Paine National Park in a beautiful, peaceful setting (just see the pictures). Group travel (bus tours) seems to be more popular in this remote area with its beautiful landscapes, but the hotel manages somehow pretty good (e.g. separate times and dedicated areas in the restaurant) to give the individual travellers... More 

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Houston
Top Contributor
133 reviews 133 reviews
43 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed April 15, 2015

The superior rooms offer a breath-taking view of the mountains, so it's well worth the upgrade. The rooms were spacious and quiet. The food was good. Breakfast is a buffet and there are mid size tour groups that might be staying there. Lunch is a buffet in the main dining area or down in the bar you can get a... More 

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Orpington, United Kingdom
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 13, 2015

We upgraded to a superior room, so we looked out over the lake and mountains. The hotel is large and most of the tour operators stay here. It is clean and the rooms are large and well decorated. The problem is the lack of staff for the people that are there. We waited over half an hour just to get... More 

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Jakarta, Indonesia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 8, 2015

Stayed 2 nights...and it was simply perfect luxury stay. Unbelievable views, goood food and great rooms! Only drawback is that a la carte menu is not available for dinners, forcing you to choose the buffet only. Staff is great, very attentive and accommodating to whims as well :-)

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Hagerstown, MD
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 7, 2015

Torres Del Paine National Park, Chile is located in one of the most beautiful remote and untouched parts of South America. If you are looking for luxury, stay in Buenos Ares or Santiago. If you are looking for a hotel that is surrounded by beautiful Patagonia and is clean has good food and views to die for - don't hesitate... More 

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Golden, Colorado
Top Contributor
57 reviews 57 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 5, 2015

Right in the middle of Torres del Paine National Park with outstanding views in each direction. Upscale, yet rustic rooms, all with views, free internet and a great buffet breakfast. There is also a small workout facility and a hot tub. This is great place to base your activities while trekking in the National Park of Chile.

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Rio de Janeiro, RJ
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 24, 2015

For the price you pay, it's supposed to be better. The good: -perfect location, just outside the park -great view -bar at the hotel is really good -good breakfast The bad: -horrible service, no one helps at anything -bad restaurant, expensive with really average food -room ok, but I expect more for the price -no wifi in the room, just... More 

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Richmond, United Kingdom
Top Contributor
50 reviews 50 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 22, 2015

Located on the edge of the National Park this is a beautifully located hotel which stands facing the 'Cuernos del Paine' which is truly an amazing sight of granite mountains. The area surrounding the hotel is completely natural with ancient forest and winding river. The area is known for windy weather which does blow very hard at times. The rooms... More 

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Seattle, Washington
Top Contributor
401 reviews 401 reviews
71 hotel reviews
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed March 22, 2015

The setting was lovely and the location was quiet. However, the design of the hotel made it very noisy at times, especially at night. The various wings are separated by doors, which seems like a great idea, but they were constantly banging closed as guests came and went. The staff was exceptionally nice. Dinner is a large buffet and some... More 

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