We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Rio Serrano Hotel

Certificate of Excellence
Hotel website
Manuel Aguilar 01105, Torres del Paine National Park 6200000, Chile
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Rio Serrano Hotel
Professional photos View all
Rio Serrano Hotel
Write a Review

418 reviews from our community

Traveler rating
    181
    135
    60
    26
    16
See reviews for
82
205
13
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (418)
  • Mar-May only
    (101)
  • Jun-Aug only
    (14)
  • Sep-Nov only
    (87)
  • Dec-Feb only
    (216)
All months
Houston
Top Contributor
133 reviews 133 reviews
43 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The superior rooms offer a breath-taking view of the mountains, so it's well worth the upgrade. The rooms were spacious and quiet. The food was good. Breakfast is a buffet and there are mid size tour groups that might be staying there. Lunch is a buffet in the main dining area or down in the bar you can get a... More 

Was this review helpful? Yes
Orpington, United Kingdom
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We upgraded to a superior room, so we looked out over the lake and mountains. The hotel is large and most of the tour operators stay here. It is clean and the rooms are large and well decorated. The problem is the lack of staff for the people that are there. We waited over half an hour just to get... More 

Was this review helpful? Yes
Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 2 nights...and it was simply perfect luxury stay. Unbelievable views, goood food and great rooms! Only drawback is that a la carte menu is not available for dinners, forcing you to choose the buffet only. Staff is great, very attentive and accommodating to whims as well :-)

Was this review helpful? Yes
Hagerstown, MD
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Torres Del Paine National Park, Chile is located in one of the most beautiful remote and untouched parts of South America. If you are looking for luxury, stay in Buenos Ares or Santiago. If you are looking for a hotel that is surrounded by beautiful Patagonia and is clean has good food and views to die for - don't hesitate... More 

Was this review helpful? Yes
Golden, Colorado
Top Contributor
56 reviews 56 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Right in the middle of Torres del Paine National Park with outstanding views in each direction. Upscale, yet rustic rooms, all with views, free internet and a great buffet breakfast. There is also a small workout facility and a hot tub. This is great place to base your activities while trekking in the National Park of Chile.

Was this review helpful? Yes
Rio de Janeiro, RJ
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

For the price you pay, it's supposed to be better. The good: -perfect location, just outside the park -great view -bar at the hotel is really good -good breakfast The bad: -horrible service, no one helps at anything -bad restaurant, expensive with really average food -room ok, but I expect more for the price -no wifi in the room, just... More 

Was this review helpful? Yes
Richmond, United Kingdom
Top Contributor
50 reviews 50 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Located on the edge of the National Park this is a beautifully located hotel which stands facing the 'Cuernos del Paine' which is truly an amazing sight of granite mountains. The area surrounding the hotel is completely natural with ancient forest and winding river. The area is known for windy weather which does blow very hard at times. The rooms... More 

Was this review helpful? Yes 1
Seattle, Washington
Top Contributor
398 reviews 398 reviews
71 hotel reviews
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The setting was lovely and the location was quiet. However, the design of the hotel made it very noisy at times, especially at night. The various wings are separated by doors, which seems like a great idea, but they were constantly banging closed as guests came and went. The staff was exceptionally nice. Dinner is a large buffet and some... More 

Was this review helpful? Yes
Portland, Oregon, United States
Top Contributor
108 reviews 108 reviews
26 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is situated conveniently close to the national park, with a magnificent view, but without the high prices of hotels inside the park. However, just keep looking out the huge windows facing one of the best views in the world, and don't look down at the carpets. This whole facility needs refreshing, remodeling and deep cleaning; our motto was:... More 

Was this review helpful? Yes 1
Lebanon, Pennsylvania
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

You can sit in one of the large lounge areas by the fireplace sipping your beverage of choice while gazing at the mountains and if you have gone into internet withdrawl, you can do that as well. The rooms are nicely done and the breakfast buffet was good.

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

245 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (228)
Viewed
Hotel & grounds (80)
Viewed
Dining (15)
Viewed
View from room (36)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (25)
Viewed
Bathroom (4)
Viewed
Family/play areas (25)
Viewed
Pool/beach area (1)
Viewed
Other (41)

Management photos: Courtesy of the property manager

Viewed
All management photos (17)
Viewed
Business center/function rooms (3)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (1)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question