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The Katerina Hotel

No. 8, Jalan Zabedah, Batu Pahat 83000 , Malaysia
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The Katerina Hotel
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89 Reviews from our TripAdvisor Community

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Traveler rating
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    29
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27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Batu Pahat, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed for about 3 weeks whilst in Batu Pahat on business. For the first few days I did have some minor issues with some amenities however these were tended to promptly and with great professionalism. I could not fault the room I had, however there are some areas of the hotel that are getting a little old. I understand... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

4 stars hotel but should be rated 3 stars as it's just average standard. Stayed on 7th floor (newly renovated assume) which upon entrance, it's new but room is not. Cleanliness is just OK. Bad smell from toilet is true. Not able to remove. Lucky only stay for one night. Air-con with sound is unavoidable unless turn to lower level... More 

Was this review helpful? Yes
Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our church group of 110 spent 3 nights at the hotel & none has any complaints on the room or the meals & services rendered to us. This was the second year in which we had our retreat in this hotel & again they did not fail to render their kind assistance in any circumstances at all times. Special thanks... More 

Was this review helpful? Yes 1
Melbourne, Victoria, Australia
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 13, 2015

Last time I stayed here was disappointing, so my expectations were low. When I checked in there was a large group, adding some much needed activity to the hotel. I stayed on the tenth floor and there was a better smell, as the hotel is busy with some room upgrades. My top criteria include wifi, gym and shower. The wifi... More 

Was this review helpful? Yes 2
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review, Dear Guest, Welcome back and we totally appreciate your kind comment on our new room and facilities. As to the comment on the WIFI speed, the slowdown is unprecedented because the hotel was running near full house with 99% oversea guests and none with local internet data plan and some are using to... More 

Sydney, Australia
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 25, 2015

As on any business trip, all you are looking for is a good bed, a decent breakfast, a good shower and friendly staff and the Katerina Hotel delivers on all of these - keep up the good work. I will certainly be back A tip for first-timers - for some reason the water (which is complimentary) is not in the... More 

Was this review helpful? Yes 4
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review, Dear Guest, Thank you for taking the time to share with us your positive comments and compliments. I will be sharing your comments with our staff for continuous motivation and service satisfaction Please come back to stay with us soon. Sincerely, Puan Mariam Mohamed Asst.Operation Manager The Katerina Hotel Batu Pahat More 

Kuala Lumpur, Malaysia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 16, 2015

Good for a good night's sleep but that's about it. Food is disappointing. The hotel should really consider improving their F&B offering as it is also an added source of income to get external dinner guests. Pool closes at 7pm. Be sure to put on your mosquito repellent if you plan to hang out at the lobby lounge.

Was this review helpful? Yes 2
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review, Dear Guest, Thank you for your feedback following your recent visit. I am very disappointed we failed to provide the level of service you expected. I hope you will accept my sincere apologies for the shortcomings you experienced. I appreciate your candid and constructive criticism as it is the best means we have... More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 8, 2015

I was on a business trip and chose to stay at Katerina Hotel based on a strong recommendation - following it was the best choice for me. Arriving at the hotel, I was greeted by the impressive stairway and beautiful chandelier. The warm and friendly staff also helped me settle in really quickly. Getting to my room, I found that... More 

Was this review helpful? Yes 1
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

Dear Guest, The Katerina Hotel Response to this review Thank you very much for choosing The Katerina Hotel as your preferred home during your recent stay in Batu Pahat. We are indeed delighted to read your excellent review on us in Tripadvisor. Your positive and kind compliment on our staff services is a great encouragement for their continuous improvement and... More 

Kuala Lumpur, Malaysia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 4, 2015

Keep up the good work guys. I was pleasantly surprised by this hotel. Stayed at the deluxe king. Room was clean. Staffs were friendly and had a pleasant personality. Good for 1-2 nights stay. Very satisfied. Nice refurbished rooms. Will surely return here.

Was this review helpful? Yes 3
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review, Dear Guest, Thank you very much for choosing The Katerina Hotel as your preferred home during your recent stay in Batu Pahat. We are indeed delighted to read your excellent review on us in Tripadvisor. Your positive and kind compliment on our staff services is a great encouragement for their continuous improvement and... More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 19, 2015

My 3-night stay in Katerina Hotel during my trip to Batu Pahat last month was great. Upon arrival, the grand lobby was impressive and the front desk staff were helpful and friendly. My booking was for a Junior Suite - its ambience was lovely and the decor, remarkable. Every aspect of the hotel felt new and current, with good bedroom... More 

Was this review helpful? Yes 3
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review, Thanks for choosing The Katerina Hotel during your recent visit. It is indeed exhilarating and overwhelming when the hard work we put in and enjoy doing them received positive feedback from guests. We are glad that the quality of service, room and F&B facilities and auxiliaries has meet with your expectations. Your compliment... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 8, 2015 via mobile

I night stay.. a problem happened when in the process of paying deposit for check in.. the reception staf take my security code no at the back of my credit card. I am a little bit angry with his action.. but he said it is a normal prosedur for this hotel... the same answer also, when we check with his... More 

Was this review helpful? Yes 3
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review , Thank you for choosing The Katerina Hotel as your choice hotel during your stay in BatuPahat. Thank you for posting the comment and we will look into the matter highlighted. Looking forward to serving you soon. Sincerely, Puan Mariam Mohamed Asst.Operation Manager The Katerina Hotel Batu Pahat More 

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