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The Katerina Hotel

3.5 of 5 No. 8, Jalan Zabedah, Batu Pahat 83000 , Malaysia
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The Katerina Hotel
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The Katerina Hotel
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75 reviews from our community

Traveler rating
    14
    21
    25
    7
    8
See reviews for
27
11
2
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
  • All months
    (75)
  • Mar-May only
    (13)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (18)
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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We're glad to stay in this hotel.It was a last minute trip to Batu Paha . surprisingly most of the town area hotel was fully book.But we manage to get a room at Katherena hotel in late night.Thanks for the helpful end friendly front desk counter Reception Mr Musa .

Was this review helpful? Yes 2
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review Thank you for choosing to stay with us at The Katerina Hotel and for your motivating review on Trip Advisor. It was pleasure to have you stay with us again, we are very happy to know that the services rendered by our team of staff meet your expectation. We look forward to welcoming... More 

Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It had been a while since we last stayed in this hotel. The "welcome" service was good. Even down to the bell-boy, they are always with smiles and greeting guests. The front desk staff were also friendly. The room allocated to us was good. Free wifi was provided in the hotel. Wifi strength was pretty poor during our stay in... More 

Was this review helpful? Yes 1
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review, Thank you very much for choosing The Katerina Hotel as your preferred home during your stay in BatuPahat. We are indeed delighted to read your excellent review on us in Tripadvisor and the fact that our team members were able to provide you with helpful assistance during your stay with us are appreciated.... More 

Toronto, Canada
Top Contributor
61 reviews 61 reviews
42 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed November 17, 2014

Best of whats in town. Rooms are clean, bathrooms are small and look to be showing their age. The hotel is decently maintained, however for business I would suggest traveling a little further to Johor Batu and make the trip back to Batu Pahat if you are going to be in town for a week.

Was this review helpful? Yes 1
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review, Thank you for choosing to stay with us at The Katerina Hotel and posting your review on Trip Advisor. We would like to apologize for our shortfall in delivering a city hotel service you expected. Johor Bahru is the state capital of Johor and BatuPahat is merely a township. Notwithstanding that, many public... More 

Johor Bahru, Johor, Malaysia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2014

When we are in Batu Pahat ,no doubt or any second guesses,the katerina Hotel is always our 1st choice. We spend a lovely and enjoyable weekend stay this time.The Hotel put a lot of attention to cleanliness and even has lavender oil infussion on every guestroom lift landing lobby. The room is very spacious and clean,beds are comfortable.Courtesy and service... More 

Was this review helpful? Yes 1
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review, Thank you for choosing to stay with us at The Katerina Hotel and for your motivating review on Trip Advisor. It was pleasure to have you stay with us again, we are very happy to know that the services rendered by our team of staff meet your expectation. We look forward to welcoming... More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 23, 2014

I was not informed when i checked in about my booking being cancelled and told to pay public rate upon check out for my one night stay. Of course i disagreed and finally they acceded my booking rate. The room has mushy smell, mirror not clean , not sound proof but bed is clean. Did not sleep well because of... More 

Was this review helpful? Yes
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review, Thank you for taking the time to review our hotel. With respect to your hotel booking that was made on 16/9/2014 for check in on 20/9/2014 for one night stay, the intranet system between us and Expedia indicate status as Cancelled. Thus, the room extended to you, was on our gracious service notwithstanding... More 

Travelers are raving about these Batu Pahat hotels

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2014 via mobile

Im glad that I had another opportunity to stay with Katerina Hotel despite my previous comment.I was indeed very touched with the hospitality provided by each and everyone of the staff right from where i parked my car right to the reception to the cafe and wat not it was so warm welcomed.They have rendered me with first class service... More 

Was this review helpful? Yes 1
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel, responded to this review Dear Guest, Thank you for sharing such positive feedback. We are honored to read that you were able to experience the high level of service from our friendly team during your recent stay. It is nice and exhilarating to received such a wonderful comments from guests that enjoy their stay with us as... More 

1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 25, 2014

In year 2010 I have stayed in Katerina Hotel , the service at that point of time was really good , same goes to the hospitaliIty.In my current stay due to my work purpose my company booked for me Pine Tree , however I have requested to change the hotel to Katerina due to the service rendered to me in... More 

Was this review helpful? Yes 5
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Manager Response to this review Dear Ms. Chitra, Thank you for staying with us again after your review. We sincerely hope that the service rendered by us during your current stay with us meet your expectation. We strive in improving the service rendered by us to guest and good comments will served as motivator and bench mark... More 

Shah Alam, Malaysia
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 16, 2014

I recently stayed at Katerina Hotel for work in Batu Pahat. Decided to stay here based on the reviews given here. I booked via telephone call and it was easily done. The check in was fast and smooth. Only to find parking here in late evening is difficult due to limited parking space is used by those attending seminars or... More 

Was this review helpful? Yes
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

Dear Guest, Thank you very much for choosing The Katerina Hotel as your preferred home during your stay in BatuPahat. We are indeed delighted to read your excellent review on us in Tripadvisor and the fact that our team members were able to provide you with helpful assistance during your stay with us are appreciated. We hope you have a... More 

Melbourne, Australia
Top Contributor
115 reviews 115 reviews
24 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed August 8, 2014

The Katerina Hotel is undoubtedly the best hotel in Batu Pahat however that does not mean that is by any means an excellent hotel. When the competition consists of budget rent by the hour motels and backpacker hostels it is easy to be the best in town. I would say that Katerina is okay if you want to stay in... More 

Was this review helpful? Yes 1
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Manager Response to this review Dear Mr.Thomas M., Thank you very much for taking the time to share your comments about your recent stay with us. On your positive note about our hotel, we really appreciate it as it continues to enforce, inspire and motivate the team to improve service render by us. With respect to hiccups... More 

Kuala Lumpur, Malaysia
Contributor
20 reviews 20 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 3, 2014

Friend recommended this hotel. Nice & clean, though the furnishings are a bit dated. They should refurbish the wing chair. The one in my room is "dirty" as my legs and arms itches when I sat on the chair. Lighting in the room needs improvement. Too dim. A special "kow-tow" to the staff. The hotel has one of the most... More 

Was this review helpful? Yes
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

Dear Guest, Thank you very much for choosing to stay at The KaterinaBatuPahat and rating us as the BEST HOTEL IN BATU PAHAT. We are very glad to hear the excellent review on our servicing team and the positive endorsement will definitely be a great motivator to the team. We took a note of your comment on the discomfort caused... More 

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Additional Information about The Katerina Hotel

Address: No. 8, Jalan Zabedah, Batu Pahat 83000 , Malaysia
Location: Malaysia > Johor > Batu Pahat District > Batu Pahat
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Katerina Hotel 3.5*
Number of rooms: 188
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