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The Katerina Hotel

No. 8, Jalan Zabedah, Batu Pahat 83000 , Malaysia
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The Katerina Hotel
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85 Reviews from our TripAdvisor Community

Traveler rating
    18
    25
    27
    7
    8
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27
13
2
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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  • Any
English first
  • All months
    (85)
  • Mar-May only
    (19)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (23)
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Sydney, Australia
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

As on any business trip, all you are looking for is a good bed, a decent breakfast, a good shower and friendly staff and the Katerina Hotel delivers on all of these - keep up the good work. I will certainly be back A tip for first-timers - for some reason the water (which is complimentary) is not in the... More 

Was this review helpful? Yes 2
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review, Dear Guest, Thank you for taking the time to share with us your positive comments and compliments. I will be sharing your comments with our staff for continuous motivation and service satisfaction Please come back to stay with us soon. Sincerely, Puan Mariam Mohamed Asst.Operation Manager The Katerina Hotel Batu Pahat More 

Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good for a good night's sleep but that's about it. Food is disappointing. The hotel should really consider improving their F&B offering as it is also an added source of income to get external dinner guests. Pool closes at 7pm. Be sure to put on your mosquito repellent if you plan to hang out at the lobby lounge.

Was this review helpful? Yes 2
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review, Dear Guest, Thank you for your feedback following your recent visit. I am very disappointed we failed to provide the level of service you expected. I hope you will accept my sincere apologies for the shortcomings you experienced. I appreciate your candid and constructive criticism as it is the best means we have... More 

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I was on a business trip and chose to stay at Katerina Hotel based on a strong recommendation - following it was the best choice for me. Arriving at the hotel, I was greeted by the impressive stairway and beautiful chandelier. The warm and friendly staff also helped me settle in really quickly. Getting to my room, I found that... More 

Was this review helpful? Yes 1
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

Dear Guest, The Katerina Hotel Response to this review Thank you very much for choosing The Katerina Hotel as your preferred home during your recent stay in Batu Pahat. We are indeed delighted to read your excellent review on us in Tripadvisor. Your positive and kind compliment on our staff services is a great encouragement for their continuous improvement and... More 

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Keep up the good work guys. I was pleasantly surprised by this hotel. Stayed at the deluxe king. Room was clean. Staffs were friendly and had a pleasant personality. Good for 1-2 nights stay. Very satisfied. Nice refurbished rooms. Will surely return here.

Was this review helpful? Yes 3
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review, Dear Guest, Thank you very much for choosing The Katerina Hotel as your preferred home during your recent stay in Batu Pahat. We are indeed delighted to read your excellent review on us in Tripadvisor. Your positive and kind compliment on our staff services is a great encouragement for their continuous improvement and... More 

Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2015

My 3-night stay in Katerina Hotel during my trip to Batu Pahat last month was great. Upon arrival, the grand lobby was impressive and the front desk staff were helpful and friendly. My booking was for a Junior Suite - its ambience was lovely and the decor, remarkable. Every aspect of the hotel felt new and current, with good bedroom... More 

Was this review helpful? Yes 3
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review, Thanks for choosing The Katerina Hotel during your recent visit. It is indeed exhilarating and overwhelming when the hard work we put in and enjoy doing them received positive feedback from guests. We are glad that the quality of service, room and F&B facilities and auxiliaries has meet with your expectations. Your compliment... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 8, 2015 via mobile

I night stay.. a problem happened when in the process of paying deposit for check in.. the reception staf take my security code no at the back of my credit card. I am a little bit angry with his action.. but he said it is a normal prosedur for this hotel... the same answer also, when we check with his... More 

Was this review helpful? Yes 3
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review , Thank you for choosing The Katerina Hotel as your choice hotel during your stay in BatuPahat. Thank you for posting the comment and we will look into the matter highlighted. Looking forward to serving you soon. Sincerely, Puan Mariam Mohamed Asst.Operation Manager The Katerina Hotel Batu Pahat More 

Vadodara
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 28, 2015

well i stayed here for a long stretch of 3 months. Rooms are quite comfortable and hotel staff is courteous.Tthe view from the huge balcony of room is nice. The hotel lobby is huge and well decorated. the only con is that it does not have a proper restaurant at the hotel.

Was this review helpful? Yes 5
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review , It is indeed a pleasure to serve you and we appreciate your choice in choosing The Katerina Hotel as your preferred home during your stay in BatuPahat. We are indeed delighted to know that you enjoyed your stay with us. Your positive review will be share amongst our team member and those... More 

Petaling Jaya, Malaysia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 18, 2015

I think based on exterior, this is the nicest hotel in Batu Pahat. The price per night is a bit pricey though. Room is nice. The only thing i was not really happy with is that they do not send iron & ironing board to guest rooms. You need to do your ironing in the ironing room which is WARM... More 

Was this review helpful? Yes 1
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review , Thank you very much for choosing The Katerina Hotel as your preferred home during your stay in Batu Pahat. We are indeed delighted to know that you enjoyed your stay with us. Your positive review will be share amongst our team member and those shortfall highlighted by you will be look into... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 30, 2015

When im arrival at batu pahat johor. I saw the city very quit. No idea to go anywhere. So i ask the driver taxi go to the katerina. RM10 from terminal go to the katerina hotel. Arrival at hotel, first word i say is awesome, because the lobby very good design.The hotel 3 star but the style liked a 5... More 

Was this review helpful? Yes 6
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review Dear En. Nizam, Thanks for choosing The Katerina Hotel during your recent visit. We are glad that the quality of service, room and F&B facilities and auxiliaries has meet with your expectations. Your compliment on our staff services is a great encouragement for their continuous improvement. We shall strive to maintain our high... More 

Kuala Lumpur, Malaysia
Top Contributor
96 reviews 96 reviews
28 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed December 30, 2014

we went to batu pahat for wedding reception, most of the hotels in town are fully booked. we finally managed to book ourselves a room at Hotel Katerina. We requested for newly renovated room. I have to say the new design is more tasteful but bathroom was still the same. watermark and stains on cup and toilet seat. shower curtain... More 

Was this review helpful? Yes 1
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review, Dear Guest, Thank you for sharing your experience in your recent stay with us. We appreciate on the compliment with respect to our new room design and rating us better than boutique hotel in BatuPahat. As to the comment on the washroom cleanliness condition, corrective and preventive action and measure has been done.... More 

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