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The Katerina Hotel

3.5 of 5 No. 8, Jalan Zabedah, Batu Pahat 83000 , Malaysia
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The Katerina Hotel
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The Katerina Hotel
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72 reviews from our community

Traveler rating
    14
    19
    24
    7
    8
See reviews for
26
11
2
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Johor Bahru, Johor, Malaysia
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

When we are in Batu Pahat ,no doubt or any second guesses,the katerina Hotel is always our 1st choice. We spend a lovely and enjoyable weekend stay this time.The Hotel put a lot of attention to cleanliness and even has lavender oil infussion on every guestroom lift landing lobby. The room is very spacious and clean,beds are comfortable.Courtesy and service... More

Was this review helpful? Yes
Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

I was not informed when i checked in about my booking being cancelled and told to pay public rate upon check out for my one night stay. Of course i disagreed and finally they acceded my booking rate. The room has mushy smell, mirror not clean , not sound proof but bed is clean. Did not sleep well because of... More

Was this review helpful? Yes
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Response to this review, Thank you for taking the time to review our hotel. With respect to your hotel booking that was made on 16/9/2014 for check in on 20/9/2014 for one night stay, the intranet system between us and Expedia indicate status as Cancelled. Thus, the room extended to you, was on our gracious service notwithstanding... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Im glad that I had another opportunity to stay with Katerina Hotel despite my previous comment.I was indeed very touched with the hospitality provided by each and everyone of the staff right from where i parked my car right to the reception to the cafe and wat not it was so warm welcomed.They have rendered me with first class service... More

Was this review helpful? Yes 1
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel, responded to this review Dear Guest, Thank you for sharing such positive feedback. We are honored to read that you were able to experience the high level of service from our friendly team during your recent stay. It is nice and exhilarating to received such a wonderful comments from guests that enjoy their stay with us as... More

1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 25, 2014

In year 2010 I have stayed in Katerina Hotel , the service at that point of time was really good , same goes to the hospitaliIty.In my current stay due to my work purpose my company booked for me Pine Tree , however I have requested to change the hotel to Katerina due to the service rendered to me in... More

Was this review helpful? Yes 5
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Manager Response to this review Dear Ms. Chitra, Thank you for staying with us again after your review. We sincerely hope that the service rendered by us during your current stay with us meet your expectation. We strive in improving the service rendered by us to guest and good comments will served as motivator and bench mark... More

Shah Alam, Malaysia
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 16, 2014

I recently stayed at Katerina Hotel for work in Batu Pahat. Decided to stay here based on the reviews given here. I booked via telephone call and it was easily done. The check in was fast and smooth. Only to find parking here in late evening is difficult due to limited parking space is used by those attending seminars or... More

Was this review helpful? Yes
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

Dear Guest, Thank you very much for choosing The Katerina Hotel as your preferred home during your stay in BatuPahat. We are indeed delighted to read your excellent review on us in Tripadvisor and the fact that our team members were able to provide you with helpful assistance during your stay with us are appreciated. We hope you have a... More

Melbourne, Australia
Top Contributor
115 reviews 115 reviews
24 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed August 8, 2014

The Katerina Hotel is undoubtedly the best hotel in Batu Pahat however that does not mean that is by any means an excellent hotel. When the competition consists of budget rent by the hour motels and backpacker hostels it is easy to be the best in town. I would say that Katerina is okay if you want to stay in... More

Was this review helpful? Yes 1
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Manager Response to this review Dear Mr.Thomas M., Thank you very much for taking the time to share your comments about your recent stay with us. On your positive note about our hotel, we really appreciate it as it continues to enforce, inspire and motivate the team to improve service render by us. With respect to hiccups... More

Kuala Lumpur, Malaysia
Contributor
18 reviews 18 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 3, 2014

Friend recommended this hotel. Nice & clean, though the furnishings are a bit dated. They should refurbish the wing chair. The one in my room is "dirty" as my legs and arms itches when I sat on the chair. Lighting in the room needs improvement. Too dim. A special "kow-tow" to the staff. The hotel has one of the most... More

Was this review helpful? Yes
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

Dear Guest, Thank you very much for choosing to stay at The KaterinaBatuPahat and rating us as the BEST HOTEL IN BATU PAHAT. We are very glad to hear the excellent review on our servicing team and the positive endorsement will definitely be a great motivator to the team. We took a note of your comment on the discomfort caused... More

Top Contributor
82 reviews 82 reviews
17 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed July 30, 2014

A nice hotel in batu Pahat. Staffs there are friendly and courteous. It is an old hotel but they do try to keep it clean which it is. Could do with more parking bays but I guess it's full because of the holiday season. I would stay here again.

Was this review helpful? Yes
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Manager Response to this review Dear Guest, Thank you for sharing your positive feedback.Hari Raya festival is always a joyous moment in the hotel and we are extremely grateful that our loyal guests continue to support us year after year, making us the No.1 choice for hotel stay in BatuPahat. We are very pleased to learn that... More

Singapore
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 1, 2014

Just stayed there last weekend. Hotel did not provide toothbrush sets which most hotels would have provided. Room is nice and newly renovated but the flush systems in the 2 rooms that we booked were not working well at all. Breakfast was quite good. Will stay again when i visit next week.

Was this review helpful? Yes
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Manager Response to this review Dear Guest, Thank you very much for your encouraging feedback pertaining to your recent stay with us .We strive to improvethe service and facilities provided by us and and through our loyal guests and staff, we are bless to be given the opportunity to do so continuously. Our Team Members are committed... More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 26, 2014

Our church group of 131pax were there for a family camp from 13-16 Jun. Prior to this camp, most of us knew little or nothing about this town Batu Pahat, even least of The Katerina Hotel. However, this has changed radically after this camp as we had so much fun and experienced great services provided by the staff throughout our... More

Was this review helpful? Yes 3
katerinahotelbp, Manager at The Katerina Hotel, responded to this review

The Katerina Hotel Manager Response to this review Dear Guest, We would like to express our gratitude for choosing The Katerina Hotel as your preferred venue of accommodation for your recent church camp and sparing your valuable time to share with us your positive endorsement on the service provided by us. We are very pleased to learn that your group... More

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Additional Information about The Katerina Hotel

Address: No. 8, Jalan Zabedah, Batu Pahat 83000 , Malaysia
Location: Malaysia > Johor > Batu Pahat District > Batu Pahat
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Katerina Hotel 3.5*
Number of rooms: 188
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