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Swiss-Inn Sungai Petani

1 Jalan Pahlawan, Kedah, Sungai Petani 08000 , Malaysia
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1 room 1 guest
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53 Reviews from our TripAdvisor Community

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16
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15
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Any
English first
  • All months
    (53)
  • Mar-May only
    (14)
  • Jun-Aug only
    (14)
  • Sep-Nov only
    (11)
  • Dec-Feb only
    (14)
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1 review
3 of 5 stars Reviewed 3 weeks ago

Book for junior suite for 1 night. Room was spacious, bed super comfy. But lots of mirrors so if alone can be a bit spooky. Aircond takes bit longer to make sure room is cold, old type of hair dryer but still functioning. Jacuzi in bathroom was lovely. Room service & customer service was also good. Breakfast was average, nice... More 

Was this review helpful? Yes
Kuala Lumpur, Malaysia
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed June 2, 2015 via mobile

We stayed at this hotel recently. We made booking for a family room for 4 persons. Positives: a) Huge pools. b) selections of breakfast is adequate. c) our room was large, and we suspected we were upgraded although the staff did not informed us. The room is a suite with a huge separate lounge. It is clean but with musky... More 

Was this review helpful? Yes
gm_sisp, General Manager at Swiss-Inn Sungai Petani, responded to this review

Dear Puan Sharifah, Thank you very much for taking your precious time to write us pertaining to your recent experience at Swiss-Inn Sungai Petani. Please accept our sincere apology for the unpleasant situation and we seriously taken note and examined your concern. We shared your comment with the department concern to further improve our standard of services. We hope the... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 27, 2015

Stayed in Swiss Inn for two weeks for business trip purpose. Was given a Family Room since the hotel is almost fully booked. The room is spacious, and basic amenities are available in the room. Pool is well maintained and huge. Breakfast is just on average. During my stay, i faced a few problems, which tested my patience very much:... More 

Was this review helpful? Yes 1
gm_sisp, General Manager at Swiss-Inn Sungai Petani, responded to this review

Dear Valued Guest, Thank you very much for taking your precious time to write us pertaining to your recent experience at Swiss-Inn Sungai Petani. Please accept our sincere apology for the unpleasant situation and we seriously taken note and examined your concern. We shared your comment with the department concern to further improve our standard of services. We hope the... More 

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4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 5, 2015

The room is so spacious..swimming pool is owesome..breakfast is acceptable and nice but replenish a bit late..staff is friendly and helpful..this hotel near all food staff and all amenities..i will definitely stay here again..

Was this review helpful? Yes 1
gm_sisp, General Manager at Swiss-Inn Sungai Petani, responded to this review

Dear Valued Guest, Thanks for your valuable feedback and comment such as yours will definitely assist us to improve further on our standard of service. We are looking forward to have your future support. Best regards. Abdul Latib bin Omar General Manager. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 24, 2015

Make a booking through booking.com and a day before i called the hotel for confirmation. I called 3 times and they just passed it to 3 persons or departments. They also asked my contact number to call me back but they didnt called me back. I called for the 4th times and the same problem happened and end up they... More 

Was this review helpful? Yes 1
gm_sisp, General Manager at Swiss-Inn Sungai Petani, responded to this review

Dear Valued Guest, Thank you for taking the time to review your stay with us. I have taken note of your comments on the conditions of the room and I am pleased to inform you that we will be embarking on improving our services to provide the best experience to all our guests. I will work with my team and... More 

Kuantan, Malaysia
Level Contributor
42 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed February 9, 2015

Arrived late night around 23:30 hours and there was no receptionist at the counter. I need to ring a bell on the table for the service request. This time I do a prior booking with a group of auditor which have separately travel by their own convenience way. Process of check-in quite smooth with details already prepared and need my... More 

Was this review helpful? Yes 3
gm_sisp, General Manager at Swiss-Inn Sungai Petani, responded to this review

Dear Valued Guest, Thank you for taking the time to review your stay with us. I have taken note of your comments on the conditions of the room and I am pleased to inform you that we will be embarking on improving our room maintenance and cleanliness to provide the best experience to all our guests. I will work with... More 

George Town, Malaysia
Level Contributor
102 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
2 of 5 stars Reviewed January 17, 2015

I just stayed at the hotel about 1 week ago. The memory still fresh and liner well on my mind. Ive stayed here so many times before but this recent experience are worth sharing with all you all. First of all, the hotel is not old and not a new hotel. I think it was built around the year 2000... More 

Was this review helpful? Yes 2
gm_sisp, Manager at Swiss-Inn Sungai Petani, responded to this review

Dear valued customer, We appreciate your willingness to give comment here. We are glad that you liked the room and swimming pool. Thank you for the positive comments. However, we disagree with your comment that the first and second floor is closed due to ghost ritual activities. The statements were false and not true at all. For your info, we... More 

A TripAdvisor Member
2 of 5 stars Reviewed November 10, 2014

Long journey from KL to Sungai Petani Kedah. First time stay for Hotel Swiss Inn, Sungai Petani. One night for room no. 314. 1) The bathroom was not cleaned properly. Example : bath tub, water tap, water closet. 2) Wifi in the room can not be used.

Was this review helpful? Yes 6
Melaka, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 14, 2014

I have been visited this hotel on 12 September, arrive about 220pm and front desk staff told me room was unprepared until 3pm with no welcoming smile and gretting , but I have mention will reach about 1pm - 2pm when I confirm my booking. Children will feel uncomfortable and adults will feel exhausted during for the waiting of hotel... More 

Was this review helpful? Yes 3
gm_sisp, Manager at Swiss-Inn Sungai Petani, responded to this review

Dear Valued Guest, Thank you very much for taking your precious time to write us pertaining to your recent experience at Swiss-Inn Sungai Petani. Please accept our sincere apology for the unpleasant situation and we seriously taken note and examined your concern. We shared your comment with the department concern to further improve our standard of services. We hope the... More 

Kuantan, Malaysia
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed August 21, 2014

Stay for 2D1N. Positive side : Room (+bath tub) is spacious and good with the current rate below RM 250. Room amenities is quite ok. Aircond is good and functional. Food during breakfast is good with lot of varieties to choose. Swimming pool is great. Improvments : 1. Some improvement may necessary on housekeeping department. I need to wait for... More 

Was this review helpful? Yes 3
gm_sisp, Manager at Swiss-Inn Sungai Petani, responded to this review

Dear Valued Guest, Thank you for your feedback and and we definitely will communicate with our housekeeping department in order to improve further our service standard. Please accept our sincere apology for the unpleasant situation and we fully taken note and examined your concern. For information, we do provide mineral water for each room. Once again thank you for your... More 

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