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All 12 Sungai Petani hotels

Swiss-Inn Sungai Petani

3.0 of 5 Hotel   |   1 Jalan Pahlawan, Kedah, Sungai Petani 08000 , Malaysia
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46%
Ranked #2 of 12 Hotels in Sungai Petani
A recent review
3 of 5 stars reviewed 4 weeks ago
mfarhan797 Kuantan, Malaysia
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44 reviews from our community

Traveler rating
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    9
    17
    5
    3
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2
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Any
English first
Melaka, Malaysia
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

I have been visited this hotel on 12 September, arrive about 220pm and front desk staff told me room was unprepared until 3pm with no welcoming smile and gretting , but I have mention will reach about 1pm - 2pm when I confirm my booking. Children will feel uncomfortable and adults will feel exhausted during for the waiting of hotel... More

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Kuantan, Malaysia
Contributor
13 reviews 13 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stay for 2D1N. Positive side : Room (+bath tub) is spacious and good with the current rate below RM 250. Room amenities is quite ok. Aircond is good and functional. Food during breakfast is good with lot of varieties to choose. Swimming pool is great. Improvments : 1. Some improvement may necessary on housekeeping department. I need to wait for... More

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gm_sisp, Manager at Swiss-Inn Sungai Petani, responded to this review

Dear Valued Guest, Thank you for your feedback and and we definitely will communicate with our housekeeping department in order to improve further our service standard. Please accept our sincere apology for the unpleasant situation and we fully taken note and examined your concern. For information, we do provide mineral water for each room. Once again thank you for your... More

Kuala Lumpur
Senior Contributor
45 reviews 45 reviews
41 hotel reviews
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed August 11, 2014

Tripadvisor ranked this hotel as number one in Sungai Petani and so I decided to try it out during my one night stay there. Here's my review of the place: Bedroom: - King size bed with four pillows - Fridge, kettle, tea, coffee and two bottles of water available - Shampoo, shower gel, body lotion, soap available Location: - 10... More

Was this review helpful? Yes 1
gm_sisp, Manager at Swiss-Inn Sungai Petani, responded to this review

Dear Valued Guest, Thank you so much for your comment. Definitely we fully taken note and examined your concern. We shared your comments with the department concern to further improve our service. We look forward to welcoming you back to Swiss-Inn Sungai Petani with better service. Best regards. More

Bangi, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2014

Choosing a family stay during raya celebration is commonly practiced in Malaysia nowadays. One hotel worth staying in Sungai Petani is Swiss-inn. The room is spacious for five of us. Sleep quality is guaranteed after family visits all day. Beds are clean and fresh. Breakfast however, need more improvement in terms of food choice. The front office staff is friendly.... More

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gm_sisp, Manager at Swiss-Inn Sungai Petani, responded to this review

Dear Valued Guest, Thanks for your valuable feedback and comment such as yours will definitely assist us to improve further on our standard of service. We are looking forward to have your future support. Best regards. More

1 review
3 of 5 stars Reviewed July 12, 2014

Was stay there for 2 nights...breakfast is below standard...room was big..called for maint regarding toilet but never turn up at all..f/o staff less product knowledge...ok for short stay..room was big and ok..housekeeping staff is good and helpful especially 2 Malay girls in afternoon clean my room in 2nd floor..

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gm_sisp, Manager at Swiss-Inn Sungai Petani, responded to this review

Dear Mr. Sathis, Thank you for your feedback and we fully taken note your concern. We will definitely take the remedy action to avoid recurrence. Best regards. MANAGER More

Petaling Jaya, Malaysia
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 25, 2014 via mobile

With the hotel name, I was expecting high standard of this hotel but was disappointed by the room even though is large for a rate below rm250. The room has aged thru the years & the TV is in the 90's with limited channel. The kettle was dirty as I always boil water whenever I check into hotel.... For the... More

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gm_sisp, Manager at Swiss-Inn Sungai Petani, responded to this review

Dear Mr. Yap, Thank you for your feedback and please accept our sicere apology for the unpleasant situation caused to you. For your information, last week we have changed the old TV with new 32 " LED TV in all our rooms and the TV channels available in the rooms are RTM 1, RTM 2, TV3, Star Movie, ESPN, Astro... More

Kuala Lumpur, Malaysia
Senior Contributor
42 reviews 42 reviews
40 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed June 7, 2014

Stayed over the weekend. Check in was fast and smooth. Had a room on the 4th floor facing pool. The room is very spacious and clean. However as this is an old hotel, there's no rain shower in the bathroom. Everything is old fashion and the water pressure is also not strong. My WC is also not attached to the... More

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gm_sisp, Manager at Swiss-Inn Sungai Petani, responded to this review

Dear En. Muzammil, Thank you very much for your feedback and one such as yours had given us the opportunity to further improve our service standard. Once again thank you for your feedback and look forward to welcoming you back to Swiss-Inn, Sungai Petani. Meanwhile, wishing you, your family and all your loved ones a Bleesed Ramadan and Eid Mubarak.... More

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 1, 2014

Very good: Large and clean pool Good: Big room, comfortable bed, iron inside the room, convenient location Average: Breakfast, Service Poor: Wifi, Some old recreation facilities and dated room amenities

Was this review helpful? Yes 1
gm_sisp, Manager at Swiss-Inn Sungai Petani, responded to this review

Dear Valued Guest, Thank you for your comment and fully taken note and examined your concern and your willingness to share your experience is genuinely appreciated. For your information, we have upgraded our UNIFI to 20Mbps for better access and added couple of new equipment in our gym. Once again thank you for your sincere comment and look forward to... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2014 via mobile

During my return stay in swiss inn sungai petani , i have had warm welcome by the front desk staffs. The Theroom is clean with the ameneties ready. Clean Towel is provided in the room. The enviromnt is very nice with pool viewing and we are enjoying swimming in the pool with clean and clear water. Beside that the food... More

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gm_sisp, Manager at Swiss-Inn Sungai Petani, responded to this review

Dear Valued Guest, Warm greetings from Swiss-Inn, Sungai Petani! Thank you for your valuable feedback and we are very happy to hear you have enjoyed your stay at Swiss-Inn, Sungai Petani. Valuable feedback such as yours will definately give us the opportunity to continue providing excellent service to our guests. Once again thank you for your feedback and look forward... More

Singapore, Singapore
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 25, 2014

stayed in the two bed room suite, room was okay, abit old, and the mastertoilet is really big!! staffs were friendly, bellman were very helpful too. swimming pool was awesome too, breakfast was a spread.

Was this review helpful? Yes
gm_sisp, Manager at Swiss-Inn Sungai Petani, responded to this review

Dear Valued Guest, Thank you very much for your sincere comment and one such as yours had given us the opportunity to continue providing friendly services to all our guests. Once again thank you very much for your sincere comment and look forward to serving you again in the near future. Warm regards from all of us @ Swiss-Inn, Sungai... More

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Additional Information about Swiss-Inn Sungai Petani

Address: 1 Jalan Pahlawan, Kedah, Sungai Petani 08000 , Malaysia
Location: Malaysia > Kedah > Kuala Muda District > Sungai Petani
Price Range (Based on Average Rates): $
Hotel Class:3 star — Swiss-Inn Sungai Petani 3*
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Also Known As:
Swiss-Inn Sungai Petani Hotel Sungai Petani

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