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Cinta Sayang Resort

Persiaran Cinta Sayang, Sungai Petani 08000, Malaysia
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1 room 1 adult
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Cinta Sayang Resort
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43 Reviews from our TripAdvisor Community

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Kota Kinabalu, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We book the place at Booking.com website Booking No.229.464.403. Checking is not helpful on luggage handling as the reception at the Residence do not have a staff to look after new guests. The place given on the ground floor first encounter no water supply. After failing to many attempts,We were then transfer to another place causing us to be late... More 

Helpful?
Thank Christopang
Kuala Lumpur, Malaysia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 23, 2015

We arrived very late at night and the check-in was still at the main counter of the Cinta Sayang Resort but luckily there was still a staff manning the counter and the check-in was hassle free. On the minus side, we were only provided with a single access card to be used to enter the apartment's compound, lift access and... More 

Helpful?
Thank drloysz
TheCSRManagement, Director of Sales at Cinta Sayang Resort, responded to this review

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Penang Island, Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 15, 2015 via mobile

Room key cannot be accessed and need to be changed for 3 times. And yet, when we got into the room, all the ants swirling on the table. When we decided to cancel the room, and the staff initially refused to let us check out as they said we have used the room. None of the apology from them at... More 

Helpful?
2 Thank Pauline C
TheCSRManagement, Director of Sales at Cinta Sayang Resort, responded to this review

Dear Pauline C, Thank you for your feedback and may I extend our sincere apologies for the shortfalls that you experienced and the inconvenience caused to you. We take all feedback seriously so we will certainly look into details in the areas that have been highlighted. Please reassure that we will have continual improvement on our service level to ensure... More 

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Langkawi, Malaysia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 5, 2015

Nice place, my kids like the place with nice gym and swimming pool. Food wise need a major improvement.. Room look tired..need some touch-up.. Come back twist still got problem with air conditioner ..warm..

Helpful?
1 Thank TR94_13
TheCSRManagement, Director of Sales at Cinta Sayang Resort, responded to this review

Dear TR94_13, Thank you very much for sharing your experience on Trip Advisor and we are happy that you and your kids liked our resort and its facilities. We are appreciated all your feedback and certainly follow up and look into details in the areas that have been highlighted with regards to our food, condition of the room and air-conditioner.... More 

Johor Bahru, Malaysia
Level Contributor
82 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed May 26, 2015 via mobile

Newly built multi storey apartment kind of holiday resort makes it perfect for short vacation with family and friends, ample parking lots and proper security card access system makes you feel safe all through your stay there. Nice pool and it's perfect for Golfers too

Helpful?
Thank brajan
TheCSRManagement, Director of Sales at Cinta Sayang Resort, responded to this review

Dear Sir/ Madam, Thank you very much for sharing such gracious feedback on Trip Advisor. We are truly happy that you and your family enjoyed your stay at our Sky Residence and facilities at our resort. Our resort is indeed a perfect place for short getaway for family and friends. Once again, thank you very much for choosing Cinta Sayang... More 

kuala lumpur
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 22, 2015 via mobile

Bad experience. They do not maintain the room well. Toilet and room conditions is bad. Room itself has a very bad smell. Not worthy for money. Disappointed. If you are just looking for a place while not having any interest on those facilities, I won't suggest you to stay here.

Helpful?
1 Thank joey3131
TheCSRManagement, Director of Sales at Cinta Sayang Resort, responded to this review

Dear Joey, Thank you for staying with us and for sharing your experiences here on Trip Advisor. We wish to apologise that things were not up to your expectation. We take all feedback seriously and certainly look into details in the areas that have been highlighted to ensure that these are even more of a priority. Please reassure that we... More 

Petaling Jaya, Malaysia
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed March 5, 2015

It was just a quick stop at the Resort on the 28th February (Saturday) afternoon around 3.20pm, as me and my family are in Sungai Petani area and wanted to have a drink at the Resort outlet and being a hotelier with years of experience in various type of resorts and hotels in Malaysia, indeed SERVICE and FACILITIES are two... More 

Helpful?
4 Thank MrWanZ
TheCSRManagement, Director of Sales at Cinta Sayang Resort, responded to this review

Dear MrWanZ, Thank you for your feedback and may I extend our sincere apologies for the inconvenience caused to you and your family. We are certainly take this feedback very seriously. We always endeavour to meet our guest expectations and ensure we deliver a memorable experience. We appreciate your feedback and noted among all concerned. We are pleased that you... More 

Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed November 19, 2014

Had a two-night stay for a course over the weekend. Late check in process, non-proactive front desk. Had to ask every 10 minutes whether my room was ready. After an agonizing wait for the room, I am really frustrated to find the room was the worst ever compared to any hotels I've ever stayed. Seriously. Old and rusty (smell not... More 

Helpful?
1 Thank esarenes13
TheCSRManagement, Director of Sales at Cinta Sayang Resort, responded to this review

Dear esarenes13, Thank you for your feedback and we wish to apologize that things were not up to your expectations. We take all feedback seriously so I will certainly follow up and look into details in the areas that have been highlighted to ensure these are even more of a priority. Thank you for your compliments on our WIFI and... More 

Malaysia
Level Contributor
520 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 343 helpful votes
1 of 5 stars Reviewed November 3, 2014 via mobile

Booked a 2 nighter here while on business travel. Had I known earlier that I would be given a room in such a condition, I would not hesitate to cancel my reservation. PROS: 1. Friendly front desk staff 2. Wifi in the room & lobby was stable & speed was adequate 3. Resort features a wide range of facilities, outdoor... More 

Helpful?
4 Thank D_Jekyll
TheCSRManagement, Director of Sales at Cinta Sayang Resort, responded to this review

Dear D_Jekyll, Thank you for staying with us and for sharing your experiences here on Trip Advisor. I am sorry and concerned to hear that you had such an unpleasant experience. May I ask if you were able to bring your concerns to the attention of any of the managers whilst you were here? I must apologize for the shortfalls... More 

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 19, 2014 via mobile

We stayed in three bed room apartment. The hotel is in good location and the staff is very friendly. The room is clean and very well maintained. Good choice of food for breakfast. The room charges are very reasonable.

Helpful?
Thank Syed A
Mgmt_DKFR, Director of Sales at Cinta Sayang Resort, responded to this review

Dear Syed A, Thank you very much for sharing such gracious feedback. We are truly happy that you and your family enjoyed your stay and you are satisfied with our apartment, associates, restaurant and food. We certainly will pass on your compliments to everybody. Once again, thank you very much for choosing Cinta Sayang Resort and we look forward to... More 

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