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The Windsor Hotel Toya

Certificate of Excellence
336 Shimizu, Abuta-gun, Toyako-cho 049-5722, Hokkaido
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The Windsor Hotel Toya
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Certificate of Excellence
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284 reviews from our community

Traveler rating
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    36
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    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nagano, Japan
Top Contributor
85 reviews 85 reviews
51 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

One of the worst service 5 star hotel I have ever stayed in !!! The hotel itself is gorgeous, but as much as a gorgeous hotel can be, what does it worth if service is not good...? I have booked 2 rooms at this hotel. 2 single rooms. Each room was approximately $350 Amenities in the rooms are very poor... More 

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Honolulu, Hawaii
Top Contributor
430 reviews 430 reviews
45 hotel reviews
529 helpful votes 529 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel was certainly more expensive; however it is the end of this vacation in Japan, and we return home to Honolulu, HI in just a couple more days. The hotel offers two styles of accommodation - the Casual Style and Premier Style. Although less expensive, the Casual style still included a breakfast with the room; which is a nice... More 

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Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We got a deal for a three-night stay. At first we wondered if three nights was too much to be staying at Lake Toya, especially since we had already visited on a previous occasion. However, there was not only quite a bit to see at and around the hotel (the grounds were beautiful and even exploring the hotel became a... More 

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Singapore, Singapore
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

To get to the hotel from the JR Toyako Station, do reserve a shuttle bus from the hotel before hand. It does not cost anything and the route will travel to: JR station > Toyako Onsen Town > Gondola > Windsor Hotel. Total trip will take about 40 mins. This hotel is situated on a mountaintop and you will be... More 

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Tokyo, Japan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The hotel facility is nice -- over the the top impressive and elegant. The staff tries hard to be helpful. The onsen is simple and nice, massage is overpriced. The hilltop location of the hotel provides spectacular views. Food requires a special note: On arrival all 8 hotel restaurants were fully booked for dinner, so the only option was room... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I had a lake view room. My room was bit small but with perfect views. Gym and spa, nice bar also have live music some nights. Natural thermal water spa. You can only go in the spa naked !! Italian restaurant close to it. There is free Shuttle service from hotel to city. Nothing much to do in the city... More 

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Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 13, 2015

Superb service great view very good onsen . Also highly recommended the sushiya in the hotel , ask for mr sasaki san , he is super friendly and very skillful. He shows us some of his technique while we are eating. His english is also very good. I def be back here again in summer for golf !

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 10, 2015 via mobile

The views from this hotel are priceless - had the lake view and you could see Mt Yotei and all the other surrounding mountains. Absolutely stunning - you just wanted to stay in your room all day and look at the views.. Food was 5 star, yes pricey in comparison to other restaurants in the area, but no different to... More 

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Senior Contributor
39 reviews 39 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 7, 2015

Room is nice but a little short on hotel service quality. Food and service in restaurant are among the best you can have. We had Teppanyaki with delicious and attentive cooking. The Chef was able to cook exactly what we requested. Breakfast was the best with fresh fruits juices and good choices of breads. If you like natural surrounding onsen,... More 

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Singapore, Singapore
Top Contributor
166 reviews 166 reviews
162 hotel reviews
160 helpful votes 160 helpful votes
3 of 5 stars Reviewed March 6, 2015

Having read all the positive reviews of the hotel, we were excited about staying there but as it was during a major festive season in Asia, the experience was not as great as we have expected. The complimentary shuttle service by the hotel is excellent as it brings you right to the hotel which otherwise would have cost you 5000... More 

Was this review helpful? Yes 2
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