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Hotel Grand Toya

144 Toyako Onsen, Abuta-gun, Toyako-cho 049-5721, Hokkaido
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1 room 1 adult
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49 Reviews from our TripAdvisor Community

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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 28, 2015 via mobile

There's nothing grand about this hotel. It's at best functional, at worst downright terrible - and it wasn't exactly cheap either. I'll begin with the positive points. First, contrary to some of the other reviews here, I found the staff perfectly friendly - helpful when I needed them to be, and legitimately pleasant to work with. Also, contrary to some... More 

Helpful?
Thank James K
Bangkok, Thailand
Level Contributor
126 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed December 1, 2015

Very good location. the hotel locates just only 3 minute walk from Toyakoonsen bus terminal. Very friendly and helpful staff. We had very good dinner and breakfast. Nice Onsen and not so crowded. The only downside is that the hotel itself is a little bit old and need some renovation.

Helpful?
Thank tvidya
kuala lumpur
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed October 11, 2015 via mobile

This is our third time sleeping in ryokan style hotel.. Yet it is surprising as the hotel is different from the pictures shown. Lobby is small and packed. The rooms are really small. The onsen/shared bathroom also small. We did not expect that our room do not have attached bathroom. Basically you have to shower in the big bathroom-onsen. Plus... More 

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1 Thank spherezy
medan-indonesia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed September 23, 2015 via mobile

Grand toya is very near to toya onsen bus terminal. Just around 100 meter. If you are come by train, stop at toya station. From here you take bus with direction to toya onsen bus terminal. This hotel is rather old already. We stay in Japanese room. Very old fashion hotel, no bed inside the room before 7 pm. After... More 

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Thank jimbrowncc

Travelers are raving about these Toyako-cho hotels

London, United Kingdom
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed August 22, 2015 via mobile

We had a nice 1 night here. The staff were extremely helpful and friendly. The room was the largest we have had in Japan (would recommend getting one with shower, they kindly upgraded us which was lucky as the onsen are public). You have to borrow a router from reception but the wi-fi was excellent. Like most hotels in Toyako... More 

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1 Thank Pele_star
Cambridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 11, 2015 via mobile

This is the worst experience my family and I have ever had in Japan. One of the four eggs they provided for the breakfast was spoilt with absolutely disgusting smell, and as you know people tend to eat raw eggs in Japan, making the whole incidence more unacceptable. The reaction of the hotel manager was as poor as the egg,... More 

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1 Thank Lewis L
Bangkok, Thailand
Level Contributor
232 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
2 of 5 stars Reviewed August 11, 2015

I was in Lake toya area recently and booked this hotel seeing the ranking in booking.com Howeve, I was dis appointed when I checked in at this hotel as staff is not friendly at all. Rooms are small and bathrooms are like a small cage. The other probe pm is that staff does not speak English at all which make... More 

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Thank David N
Shanghai, China
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 27, 2015 via mobile

The reception team is more concerned with room occupancy whilst totally lacks customer service and hospitality. Due to inconsistencies between hotel & our booking record, our check-in was long and tedious. A rude man who spoke better English was roped in by the male receptionist. The entire check-in experience was extremely bad & definitely affected our stay. We were given... More 

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Thank KlayShrew
Singapore
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed June 9, 2015

Our party of 8 booked two 4-people rooms in Hotel Grand Toya from Booking.com at a reasonable price. Hotel Grand Toya is only a 5 min walk from Toyako Onsen bus station, which is in turn a 25 min bus ride from JR Toya Station. Upon arrival, the ryokan manager clearly briefed us on the hotel’s regulations (e.g. luggages are... More 

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1 Thank Sharingan90
Fremont, California
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 31, 2015

Stayed here for one nights in July 2014, the building is really dated, but overall still an ok place given the price and location. It has a good view through the windows to Toya-ko. We just watch the fireworks through the windows. The meal served was good.

Helpful?
Thank Patrick C
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