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Hotel Grand Toya

144 Toyako Onsen, Abuta-gun, Toyako-cho 049-5721, Hokkaido
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Hotel Grand Toya
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Ranked #2 of 8 B&Bs / Inns in Toyako-cho
A recent review
4 of 5 stars Reviewed June 9, 2015
Sharingan90 Singapore
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37 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Any
English first
  • All months
    (37)
  • Mar-May only
    (9)
  • Jun-Aug only
    (14)
  • Sep-Nov only
    (9)
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    (5)
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Shanghai, China
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 27, 2015

The reception team is more concerned with room occupancy whilst totally lacks customer service and hospitality. Due to inconsistencies between hotel & our booking record, our check-in was long and tedious. A rude man who spoke better English was roped in by the male receptionist. The entire check-in experience was extremely bad & definitely affected our stay. We were given... More 

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Singapore
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed June 9, 2015

Our party of 8 booked two 4-people rooms in Hotel Grand Toya from Booking.com at a reasonable price. Hotel Grand Toya is only a 5 min walk from Toyako Onsen bus station, which is in turn a 25 min bus ride from JR Toya Station. Upon arrival, the ryokan manager clearly briefed us on the hotel’s regulations (e.g. luggages are... More 

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Fremont, California
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 31, 2015

Stayed here for one nights in July 2014, the building is really dated, but overall still an ok place given the price and location. It has a good view through the windows to Toya-ko. We just watch the fireworks through the windows. The meal served was good.

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Singapore, Singapore
Level Contributor
183 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
2 of 5 stars Reviewed March 13, 2015

Had driven hours to get here through snow and the greeting was far from warm. Efficient but cold. Collected money and showed us the room. Instructions in English on a cheat sheet so that there was no misunderstanding. Pleasant medium sized tatami room, with attached toilet. No bath. Used the hot bath once. Small old and utilitarian. No meals taken... More 

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Surin, Thailand
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 18, 2015

A great winter trip, snow everywhere. Hotel by the lake. The tatami room was very good, the view wonderful, the onsen fantastic. No other westerners there. No English spoken, but you'll manage with your phrase book. Get the local bus from the train station, and get off at the last stop, then walk 100 meters directly across one the road... More 

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Singapore, Singapore
Level Contributor
89 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed October 27, 2014

Although the facilities in this hotel isn't spanking new, I quite enjoyed my stay here. My room location was not very good and it was right at the lift on the 1st floor which led to the dining room and the onsen. But the noise level was still ok. Futon beds were laid out when we went to have dinner... More 

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Singapore
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed October 16, 2014

GRAND LAKE TOYA HOTEL Pros 1) Good location by the lake. 2) Japanese room (lake facing) was good for viewing fireworks (10 mins) 3) Room had piped-in instrumental music, which was refreshing. Music stopped at 8.45pm when fireworks started. Began at 8am the next morning. 4) Dining lady - pleasant and helpful. Cons 1) Rude Japanese man at Reception -... More 

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Hong Kong
Level Contributor
286 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
2 of 5 stars Reviewed October 1, 2014

Hotel is situated in the middle of town and just in front of the ferry pier. Between the hotel and Lake Toya is a tour bus parking lot. Therefore, it is a horrible place to stay as instead of a nice quiet room over looking Lake Toya, you get tour bus announcements as well as tour bus engines running ALL... More 

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Singapore, Singapore
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 23, 2014

Hotel in front of lake and cruise jetty. We stayed 1 nite with good Japanese breakfast and dinner served in a separate room. Indoor and outdoor onsen available. Fun! They set up futon while we had dinner and they kept away the futon while we had our breakfast. So pleasant that the room was always neat. Enjoyed firework at night.

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Singapore
Level Contributor
139 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
3 of 5 stars Reviewed July 9, 2014

The gentleman who greeted us, briefed and showed us to the room was pleasant and did a great job...what a start to the stay. We had a Japanese styled room for 4 persons (rather sizable and very comfortable) on lowest floor where the bath/onsen was. Same for the dining area. So even though many people had to throng by the... More 

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