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All 9 Cayo Santa Maria hotels

Melia Las Dunas

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4.5 of 5 Resort (All-Inclusive)   |   Cayo Santa Maria, Jardines del Rey | Villa Clara, Cuba
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Melia Las Dunas
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4,585 reviews from our community

Traveler rating
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    133
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22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 of 5 stars Reviewed yesterday NEW

So my husband and I booked the VIP package which I would recommend. We had a nice spacious, clean room, a real kingsize bed, 4 a la carte meals that were prebooked for us as I had emailed the resort prior to our arrival, robes in our rooms, turn down service (which included a ready made bubble bath, a nice... More

Was this review helpful? Yes
Montreal, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We went a big group for a wedding. The site is really beautiful. The rooms are average, the mattress was cut in half so we asked for another mattress but they provided us with a foam to go on top. The food was really good. The people... some were really nice some not at all. Not a lot of entertainment.... More

Was this review helpful? Yes 1
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Dear Christy B On behalf of all our staff we take this opportunity to thank you for your comments about your stay with us. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. Things have changed since 2013. We assure you... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We stayed from 17 to 20 September 2014 The room is well equipped, super comfortable mattresses, spacious room and large closet. Eileen (room service) wonderful work. We had dinner at Italian specialty restaurants and the Romantic both with good atmosphere and good menu. very ethical service bartender Cesar Garcia and Dayli The Cafeteria Guarani in the tranquility pool has good... More

Was this review helpful? Yes 1
toronto, ontario
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were so happy over everything with this hotel! It was GORGEOUS! The food was amazing, and the entertainment staff really was the icing on top of the cake here. Carlos, Honey and Livan are three of the staff who I will never ever forget! They bring a smile to your face every single day! The whole staff was amazing... More

Was this review helpful? Yes 2
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Dear Mr. Kukicg: Many thanks for your visit and for take the time to post such a nice review on tripadvisor, we will share with Carlos, Honey and Livan your greetings, we are very proud of all our staff, will be a privilege for us if you decide to honor us with your visit again, and we will do our... More

Northampton, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Firstly I would like tosay that when I read the negative reviews I have to wonder if the reviewers were at the same hotel that I stayed in. My husband and I have been going to this hotel since the year it opened and it just keeps getting better. As we were travelling from the UK we flew to cayo... More

Was this review helpful? Yes 3
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Dear Mr./ Ms Gay and Dave: First at all thanks a lot for take the time to post a review on tripadvisor, and describe so well the beauty of this place and the wonders of this privileged paradise, not only the staff you are mention, all our staff is hard worker and gentile, we are very happy with all of... More

Mississauga, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hi, every one, I just come back with Holasun Fam Trip from Sep 14 to Sep 19, and stayed this awesome hotel " Melia Las Dunas , Cayo Santa Maria" and visited over 25 hotels in Cayo Santa Maria and Cayo Coco, The hotel was clean and friendly. The staff where excellent .There was always room around the pool. The... More

Was this review helpful? Yes 1
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Dear Ms/Mr. Syed: First at all thanks a lot for take the time to post a review on tripadvisor, and describe so well all the magic of this paradise; and the services and facilities of our property, that will help a lot to potencial clients, moreover coming for an expert eye, we will very pleased to receive you and your... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We just returned from Melia Las Dunas and stayed Sept 13-20. We had a fantastic time and enjoyed almost everything about our stay! There was always something fun going on at the resort and it is very large, which is great because it never feels crowded even with lots of people there. We stayed in the second floor of villa... More

Was this review helpful? Yes 2
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Dear Ms. Sarahestroud: Many thanks for your visit and for take the time to post a review on tripadvisor, we appreciate your many compliments, and we will congrats every person you are mention on your note, about the many places you describe, I believe that this paradisiacal place have their own charm, mixed with the professionalism and the permanent smile... More

Stouffville, Ontario, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Ok, so we were at this resort from August 11-18. My first time to Cuba I will start with not so great When you check in at the hotel they do not give you any information about the resort, they hand you a map of the resort and then you have to ask around and figure everything out on your... More

Was this review helpful? Yes 4
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Dear Ms Hurvinek, First of all thank you very much for visiting us and your decision of sharing your opinions with the rest of the community travelers. We are taking notes of the aspects you mention in your comment. We are very grateful of the good points you mention. Your congratulations will be given to the people involved. Best Regards... More

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I am writing this review a few months after the fact, but only because I think this resort really deserves a strong and positive review (and it is shame on me for not writing this sooner!!). I was very sceptical in vacationing in Cuba (had a poor experience previously), but this resort changed my mind completely. I stayed here with... More

Was this review helpful? Yes 6
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Dear Ms. Zarina First of all thank you very much for your visit, and also because you decided to share your opinion with the rest of community travelers. We hope you come back to our hotel as you said; please let us know in advance when you are coming to make your holidays more enjoyable. Thanks a lot for recommending... More

Winnipeg
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Our family of 4, including our 2 teenage daughters, vacationed at Melia Las Dunas the first week of Feb 2014. This was our 3rd time to Cuba but first to Cayo Santa Maria. The drive from the airport was long, 90min but we slept most of it since we had a night flight. I do wish we could have seen... More

Was this review helpful? Yes 4
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Go to Melia las Dunas Dear Ms/Mr Winterpeg: First, we would like to thank you for your visit to our hotel and also for the many compliments you use to depict our hotel. Second, we are very grateful of your decision of sharing your experience with the rest of the community traveler and recommending our hotel. About the aspects you... More

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Hotel Summarization (Beta)

What travelers say

  • Lobby bar(57)
  • Very good(50)
  • Adult pool(31)
  • Buffet restaurant(19)
  • CUSTOMER SERVICE(15)
  • Ice cream(14)
  • Bus rides(13)
  • First day(13)
  • Beautiful beach(12)
  • HOT WATER(12)

Additional Information about Melia Las Dunas

Address: Cayo Santa Maria, Jardines del Rey | Villa Clara, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Hotel Class:4.5 star — Melia Las Dunas 4.5*
Number of rooms: 925
Also Known As:
Melia Las Dunas Hotel Cayo Santa Maria
Melia Cayo Santa Maria
Melia Hotel Las Dunas
Melia Las Dunas Cuba

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