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Melia Las Dunas

Cayo Santa Maria, Caibarien, Villa Clara | Jardines del Rey, Villa Clara, Cuba
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6,401 Reviews from our TripAdvisor Community

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sandy utah
Level Contributor
154 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel was built about 15 years ago and has a great setting. However the power was only on sometimes and the rooms weren't clean. But for Cuba it was the best there is. The beach is spectacular and very swimmer friendly

Helpful?
Thank lisa w
Guelph, Canada
1 review
3 of 5 stars Reviewed yesterday NEW

This was my second time in Cuba (probably my last), but enjoyed my time at this resort. It was a beautiful place. Food - comparing it to the food I had at a different resort in Cuba years ago, this surpassed my expectations. The food wasn't amazing, but it was good. The buffet had a lot of different options -... More 

Helpful?
Thank Julie L
Kimberely
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

Just got back from Melia Las Dunas Flew an empty Sunwing Plane........fantastic!!! no crowds, no lineups. Paid the extra for Elite Plus, it was worth it. Santa Clara airport small and wonderful again no crowds or lineups. We transferred our money at the airport better rate than hotel. Bought 6 beer for 1 peso each at the airport. Bus ride... More 

Helpful?
Thank kelara22
Montreal, Quebec, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Travelled with wife and 2 year old. Second visit at Melia las Dunas. First visit was in 2011. Smooth transfer to hotel. 1.5 hour bus ride. Cristal beer for $3 Canadian on bus. Check-in was fast. Large golf carts helped us and bags to the "family side" room (in building 05). Requested 2nd floor room, with no garden view. We... More 

Helpful?
1 Thank StephKaz89
DirectorMLD, General Manager at Melia Las Dunas, responded to this review

Dear Guest: Greetings from Melia Las Dunas and many thanks for your review… We are so sorry if your stay wasn´t as you deserve. Receive, please, my sincerest apologies. You can be sure we will take into account every detail you are referring us. Please, repeat your visit to our hotel in the future and surely we are to exceed... More 

Tecumseh, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

At the last minute my husband changed our plans from driving to Florida for 2 weeks to a quick trip to Cayo Santa Maria Cuba. We stayed at the Melia Las Dunas for 1 week. We stayed from January 26 to the 2nd of February 2016. I read a quick review and it was right on! We brought some spices,... More 

Helpful?
3 Thank Bev C
DirectorMLD, General Manager at Melia Las Dunas, responded to this review

Dear Mr. Bev: Dear Guest, Thank you very much for posting your comments on Trip Advisor about our hotel. Do not hesitate to contact us when you decide to come again to our MELIA LAS DUNAS and I remain at your entire disposal, Sincerely, Best Regards, Laurent Labal General Manager More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Love hotel, food, service, entertainment, beach, perfect vacation. lobsters for lunch! Stayed many times, will go again without hesitation. Rooms are clean and well kept, food has big variety, the best pizza beside the swimming pool. Quality everywhere. Feels like home to me now.

Helpful?
5 Thank Lioudochka
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Dear Lioudochka: It is been a big pleasure that you have chosen Melia Las Dunas for your vacation; where it is for sure you will have a nice stay and will keep unforgettable memories. You will be very welcome to Cuba as to our resort. We appreciate that you take the time to post such a nice review trip advisor;... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Disclaimer: earliest option was to select March 2015 and we attended this resort November 2014 as part of a large group for a wedding. Thoroughly enjoyed our time there, service was excellent (yes tipping helped!). Rooms was comfortable with new mattress (yes, I check), although washroom was a little odd (tub is quite high to climb into, toilet flushes sporadically).... More 

Helpful?
1 Thank Michelle M
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Dear Michelle M: First of all thanks a lot for contact us and take the time to share your opinion with the rest of the community travelers on Tripadvisor. We are very happy to know you liked the pool areas, the rooms. We are taking note of your comments; we can assure you we are going to work very hard... More 

Montreal, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

I travel to the Caribbean 3-4 times per year. Sometimes with my spouse and other times as a family with 3 kids, aged 18 & twins who are 10. The maid ensured our room was tidy on a daily basis. The room was comfortable. The staff at the front desk were friendly and very helpful. I was impressed by all... More 

Helpful?
1 Thank Tee9595
DirectorMLD, General Manager at Melia Las Dunas, responded to this review

Dear Mr: It is been a huge pleasure to have you as a guest in our hotel Melia Las Dunas, you always will be very welcome to Cuba as to our resort. Allow us to thank you for take the time to express your opinion on tripadvisor, and share your experience. If you decide to come back to our resort,... More 

Hamilton, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Alright, so you came to trip advisor for a review, ignore all others this is the one you want (its lengthy, but worth the read), we stayed during the last week of January 2016: First off, those who rated this below a 3 star are absolutely ridiculous. For Cuba, it’s a 4.5 – 5 star, for my expectations of an... More 

Helpful?
47 Thank stenner2015
DirectorMLD, General Manager at Melia Las Dunas, responded to this review

Dear Mr. stenner2015: We really loved to read your review. Thanks a lot for take your time writing on Trip Advisor… Everything about your recent experience at our premises has been described and honest way. We are sure our potential customers will benefit from it, and especially, from your simple and wise recommendations to make their stay more pleasant. Will... More 

Toronto, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Went there in August and was quite disappointed. The resort was massive and I was travelling with my 79 year old grandmother and the shuttle service they provide was basically nonexistent. The hotel was super empty to the point where lots of dining was closed. Pool was always empty which was nice. The bar staff does not pay attention to... More 

Helpful?
1 Thank Stephanie A
DirectorMLD, General Manager at Melia Las Dunas, responded to this review

Dear Mrs. Stephanie A: First of all many thanks for take your time writing on trip advisor… We are truly sorry to have made you feel the way you describe in your review. Please, accept our apologies for it. You can be sure that we will take into consideration your comments to reorient our efforts in order to improve our... More 

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