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All 9 Cayo Santa Maria hotels

Melia Las Dunas

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4.5 of 5 Resort (All-Inclusive)   |   Cayo Santa Maria, Jardines del Rey | Villa Clara, Cuba
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Melia Las Dunas
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4,472 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (708)
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English first
Montreal, Canada
Contributor
15 reviews 15 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

We don't often travel to all inclusive hotels, but we really needed to kick back without spending a fortune on Riviera Maya. Overall we loved our vacation! We will be back for sure! Room: It's Cuba, this definitely a 3 star room at best with a 2.5 star bed. Our linens were clean and if you leave a little tip... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I'm not sure how this hotel is listed as 4 1/2 stars - truthfully 3 1/2 stars would be generous. Although the beach is beautiful and we had a great time relaxing there or enjoying the dancing at the beach, main square or pool, the service at the hotel was deplorable! The 8 stalls in the women's washroom in the... More

Was this review helpful? Yes 4
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Dear Fun D: First of all we would like to thank you for having chosen our resort as the destination for your vacation and for taking the time to post a review about your stay with us. We are extremely concerned to learn of your disappointing experience during your stay and would like to apologize for any inconveniences that you... More

cornwall
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have heard several good things about this resort from many people, so decided to try for ourselves. What a GREAT decision!!!!! We have been on 11 AI trips over the past 4 years and this ranks in the top 2. The staff is great in all aspects, pools are very nice, food was good, beer garden was great and... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Dear CornwallCanuk: It has been a real pleasure to read your comments about your stay at Meliá Las Dunas Hotel. It satisfies us to know you took a good impression of the hotel and its facilities in general and I want to thank you for all details you offered to TripAdvisor readers. Thank you for consider our hotel a lovely... More

Ontario, Canada
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Please see my prior reviews for reference... We have been so happy here that the 2 times we have ventured elsewhere to 'see' what we may be missing, we were sorely disappointed. We continue to come back for the warmth of the staff, the fun and laid back atmosphere, the GORGEOUS beaches, and the great food. We have recommended this... More

Was this review helpful? Yes 4
Oakville, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just arrived back from a glorious week in Cuba. This resort has beautiful grounds and is well cared for. The most outstanding point of the Melia Las Dunes however is the staff. The staff are friendly and helpful and greet you daily with smiles. The beach has soft white sand and the water is warm and calm. If you enjoy... More

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Longueuil, Quebec, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW

I've been to Melia Las Dunas with a group of friends from August 2nd to August 9th. It was my first time in Cuba and I sure appreciated my experience. The employees were polite, kind, and smiling. I particularly thank Claudia, barmaid at the Relax Pool, Randy from the Animation Team, our gardener Madriel who was always smiling and giving... More

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Kitchener
Reviewer
3 reviews 3 reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at Las Dunas during the first week of July and I cannot say enough good about this resort. The staff were friendly and solicitous without being overly familiar. One night after a huge thunderstorm our power went out. I called for someone to come fix it and was told an engineer would be right out. Having been in... More

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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I was at this resort in August 2013 and in August 2014. I observed some bad changes. I found a cockroach in my room as well as at the restaurant, the sport room with the air conditioner is closed for no reason, pizzeria restaurant is closed, very very long time waiting for a bus to travel from the room to... More

Was this review helpful? Yes 1
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

The hotel is definitely not a 4.5 star. Not even close. Yes, the beach is beautiful, but the sand is dirty. There are a lot of straws, plastic cups and some other trash buried in the sand. Plastic cups also float in the pool. We didn't see anyone cleaning the grounds during the day. Food at the buffet - not... More

Was this review helpful? Yes 1
Montreal, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were a group of 15 and we stayed for two weeks. The resort was amazing, clean and well maintained. Good food for Cuban standards. They had daily activities for all ages. The staff made a huge difference ! Always smiley and ready to serve ! Great service ! Managers were present and supervising at all times during the day.... More

Was this review helpful? Yes 3
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Dear Bianca C: We really loved to read your review. Thanks a lot for take your time writing on Trip Advisor… Everything about your recent experience at our premises has been described and honest way. We are sure our potential customers will benefit from it, and especially, from your simple and wise recommendations to make their stay more pleasant. Will... More

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Hotel Summarization (Beta)

What travelers say

  • Lobby bar(57)
  • Very good(50)
  • Adult pool(31)
  • Buffet restaurant(19)
  • CUSTOMER SERVICE(15)
  • Ice cream(14)
  • Bus rides(13)
  • First day(13)
  • Beautiful beach(12)
  • HOT WATER(12)

Additional Information about Melia Las Dunas

Address: Cayo Santa Maria, Jardines del Rey | Villa Clara, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Hotel Class:4.5 star — Melia Las Dunas 4.5*
Also Known As:
Melia Las Dunas Hotel Cayo Santa Maria
Melia Cayo Santa Maria
Melia Hotel Las Dunas
Melia Las Dunas Cuba

6,584 photos of this hotel

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Hotel & grounds (1167)
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Bathroom (74)
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Dining (385)
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View from room (118)
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Business center/function rooms (57)
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Family/play areas (45)
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Management photos: Courtesy of the property manager

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Hotel & grounds (8)
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Pool/beach area (6)
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Room/suite (4)
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Dining (5)
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Other (4)

Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#3 Luxury Hotel in Cayo Santa Maria #4 Romantic Hotel in Cayo Santa Maria #4 On the Beach Hotel in Cayo Santa Maria #5 Top resorts Hotel in Cayo Santa Maria
Hotel Class
Number of rooms
925

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Melia Las Dunas and other travelers.
5 questions
Questions? Get answers from Melia Las Dunas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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